We have been using William Frankel Plumbing for years, with excellent service. Last week we reached out first to another company when our kitchen drain backed up, and the experience drove home why we use Frankel. The technician for the other company told us the drain couldn't be snaked because the under sink joints were glued and we had no cleanout valve. He then gave us an outrageously exorbitant quote for installing a cleanout valve and flushing the line. So I called Frankel. They arrived quickly, found a workaround for the problem and successfully snaked the line. They were courteous and highly competent. We had a holiday dinner scheduled at our home for the next day and their work allowed us to go forward. And the bill was very reasonable, and only a small fraction of what the other company quoted. We won't make the mistake of trying someone else again. read more

I highly recommend using William Frankel Plumbing. They are very reliable and precise. I've had the pleasure of communicating with Amy. She is very professional and friendly as well. read more

Frankel Plumbing has been doing work for my parents for as long as I can remember. It has to be more than 30 years, I think. Now that my parents are getting older (and their home of 50+ years needs more maintenance and repair), Frankel has been nothing short of fantastic. I often call them to come out to my parents' house and fix an issue. They come quickly, are extremely nice to my dad, do whatever it takes to fix the issue, and are happy to work with me remotely (I live far away). I don't know what we would do without Frankel Plumbing. They helped yet again today. read more

They used to be so good,but I think something happened to this company. The receptionist is really unhelpful. The owner isn't very nice either. They also charge a lot of money ( Way more than most plumbers) and the last few times ( I won't mention the plumber's name) he really screwed up. It was repaired by another plumber who works for them and he is very good, but really they only have one good plumber and if you can get an appointment with him, than you are good to go. read more

I have used these plumbers a few times and have been very happy with their service. I recently remodeled my kitchen and bathroom and during the course of the remodel at different stages I had to have them come out and handle some plumbing issues. They worked with my schedule on a timely basis. They were quick, neat and clean. Their work has always been good. I have never had any issues. I would highly recommend them. I only gave four stars because I never give anyone five. read more

I called them for a leak under my kitchen sink. The technician arrived and told me the sink needed to be snaked. He spent over an hour doing this, dripping sweat all over the kitchen floor. He then went outside to have a 25 minute cigarette break, came back in and started again. When we hit two hours, he tried to charge me for a 2 hour service. The kitchen was a filthy mess after he finished. He didn't clean it up. I told him I wasn't paying for his cigarette break. He lowered the cost a bit (which was already very high) and then told me he had to come back another day to "finish" the job. I had already taken 2 hours out of my work day to deal with this. He came back two days later and did the same thing again. I was billed twice for this service that he told me I needed. The second time, he dealt with my tenant and she had the same experience - sweating all over the floor, making a total mess and not cleaning up afterward. He was also very argumentative with her. It turns out he never fixed the problem. I had to call another plumber to come back and the issue was that the garbage disposal and kitchen faucet were old and leaking and needed replacement. This cost me double the amount of money I needed to spend, not included the time wasted dealing with this technician. I would never use this company again. Totally unprofessional and a complete rip off. Call another plumber unless you want to throw your money away! read more

They were incredibly quick to respond. The technicians seemed professional. I am satisfied with the work done. I am not satisfied about the price I was charged. I know I could have gotten this done at 1/2 the price they charged. So if you are on a fixed budget this us not the plumber for you. The additional work they discovered when they were fixing the job they came for was quoted at $450. I found the part at Home Depot for $65 and another plumber quoted $100 to install. So thank you but no thank you. read more

Finally found a reliable plumber. We had a major sewer back up and called WIlliam Frankel. Dave came out and tried to clear my sewer for approximately two hours. Dave noted the problem was I did not have a proper clean out access so he had to go on my roof. After two Hours he suggested that I install a clean out. He quoted my 1300.00 to install the clean out And clean my drain. I said ok and they started digging in my front yard. After about 25 minutes Dave came to my door and said he had some good news. When they dug down about a foot they found a Barred clean out in my planter. They used that to clean my line and remove the roots. They very easily could of charged me the 1300.00 I was quoted and I would of never known the difference however because he was honest he charged me 300.00 and was on his was....... Amazing Thank you very much and now I have a plumber for life read more

So I had a broken faucet and what did I do? Why go to yelp of course!!! I initially contacted another plumber through yelp he came out took one look and said this is not something I can fix! so I found another plumber again on yelp he came out and said the same thing! But this time he recommended that I contact William Frankel Plumbing, he said if they can't find the missing part no one could.. so again I went to yelp and found the page to William Frankel Plumbing they didn't have many reviews but that didn't stop me from contacting them as I needed to take showers lol! I left a message on their yelp page and Amy at the office wrote back to me promptly!! I had explained that I had a broken faucet and that it was missing a part! Amy gave me their prices for service which were very reasonable and comparable to everyone else I spoke with and she also gave me a two hour window appointment on that same day!! Harold the plumber contacted me at the exact time I was expecting them.. he was already outside! Harold took one look at the faucet and told me right away that it was not a very common brand but that he would try his best to find the missing part!! Next morning I got a call from Harold he said he had possibly found the part and needed to come by to try to see if it fits. Unfortunately the part was a bit smaller. So Harold took the faucet with him and went on the hunt to try to find the missing part. Every morning Harold would call me and give me updates which I appreciated very much. Finally Harold called me once more and had exhausted all of the resources including the manufacturer I guess they probably had discontinued that product which was understandable but Harold gave me another option which was to completely change out the faucet with valves!! Price again was very reasonable and less then what others had quoted!! So a very long story short, give these guys a try for all of your plumbing needs they are honest and will go way above and beyond to help you find the right solution!! I for one will use them in the future for all plumbing needs.. Thank you William Frankel Plumbing and thank you Harold!!! read more

ABSOLUTELY the BEST!!! I initially met with Dave from Frankel Plumbing for my personal residence. Living on a hillside I had endless issues and, after countless "band aids" I finally decided to put in a new sewer line. I had multiple bids and not only was Frankel Plumbing the most reasonable, the guys were a dream to work with. As an interior designer, I have experience with many plumbing crews and none provided the service and clarity that Dave did. After such a positive experience I began to use their services for my clients. Frankel Plumbing took care of simple "fixes" like leaky pipes and clogged toilets as well major projects.They just completed a massive sewer line for me on a new hillside property that included filling 4 septic tanks and pouring 38+ yards of concrete. They met with city inspectors and made sure everything was up to code. Highly highly recommend!!! read more

I needed some faucets in my shower repaired, and my regular plumber was unavailable so I called these guys. The shower stems were replaced with what was supposed to be 1/4 turn ceramic stems. I was told not to use the shower for a day until the caulking dried. When I used the shower the next day, I discovered that they were replaced with 1/2 turn INSTEAD of the agreed upon 1/4 turns. This was a problem because the levers interfered with each other when turning! I called the shop and spoke directly with the plumber who was at my house, and his response was "Well, the faucet works, don't it?" completely disregarding that It was NOT what we agreed upon and created a new problem. I asked for a manager and instead of making a big deal about it, I agreed for them to mail me a different style center handle so that they would not bang into each other - even though it was a completely different finish and did not match the other two. I waited.....and no package arrived. I ultimately had to call back and complain 3 separate times before they finally delivered it - all the while dealing with this annoyed manager who really didn't want to hear from me. Well, it still did not fix the problem (it continued to interfere with the other two levers) and I had to go out and buy three new different stye handles in order for the faucets to turn and work properly. Flash forward about 6 months. One of the "new" stems failed - would not completely shut off. I called my regular plumber this time and after he removed the stems - he remarked that these had to be used stems when they were installed. He showed me the wear on the stems and said it was impossible for them to be this banged up and worn in such a short amount of time. I remembered that I thought it was odd that the Frankel plumber was fishing the stems he installed from a bucket of misc odds and ends. The ones my regular plumber just installed came bubble wrapped in shrink wrapped boxes. I didn't even bother calling Frankel to complain because I had such an issue (and attitude) to get a (unusable) replacement handle from them to start with. I don't remember the EXACT amount I paid Frankel, but I believe it was around $325.00 - the same amount I paid today for the same exact issue. Lesson learned by me. Should have waited for my regular plumber to be available. read more

Very poor service and I would in fact give 0 stars if it allowed. I called for a plumber to have a look at my shower which was not draining. At the same time I mentioned to the dispatcher that I also wanted the plumber to have a look at one of the faucets which was leaking. When the plumber came out he worked for about 30 minutes on the shower issue and then said that someone will have to come out the following day with the camera which costs "$80" since he couldn't see the real issue. When asked to have a look at the faucet he said that he couldn't because he didn't specialize in that and I needed to call the office back. Needless to say I was a little confused since I had already mentioned this to the dispatcher.T hat night the shower was in even worse wear after he had left and brown water from his snaking had now filled up. Anyway the following day the "president" came back with the camera and after 15 minutes the issue was not fixed. He said that he would have to come back again and cut the floor (carpet and concrete) and the wall and tunnel into the ground to replace the rusted old pipes. The estimated cost would be over 2 grand. To top it off he mentioned that the camera was over $200 and not the $80 we were told. I ended up using another plumbing service who fixed the issue and I am sure for a lot less than William Frankel would have charged. This company ended up costing me over $400 for not even fixing or diagnosing the problem. They are a waste of time. read more

five stars because these guys are as good as it gets. great service, fair pricing and i'll be damned, the plumber even smelled good! we've used these guys several times over the last few years and I would recommend them without reservation read more

I can't say enough good about Jim Alexander and his guys. They replaced the 150' long sewer line at my mother's which runs from the house, under the front lawn, and down a narrow driveway out to the street. Throughout the project Jim demonstrated excellent communication skills, followed code, never cut corners, handled the lawn area differently than the driveway to minimize costs, and went the extra mile to make sure my mom had safe access to the street throughout the time the work was being done. At the end the crew did a great cleanup and Jim made an extra trip back after it was over to give her a map of the new underground pipes. We're fans of Frankel Plumbing! read more