Honest, kind, helpful, and awesome is only the beginning of my great experience with the entire…read moreteam. The amount of care shown was unlike anything I've ever experienced. Highly recommend!!

This review is way overdue. If I could give zero stars I would . My son-in-law came in for an…read moreemergency root canal on Christmas Eve several years ago. He was in terrible pain and this was the only place that could get him in. He had very good insurance but was pressured into paying for the procedure in full. Ok, whatever. Dr. Tam kept him waiting for hours and after using high pressure scare tactics somehow pressured him into opening a credit account for future work to be performed. She even charged thousands on this account for work that had not been done yet. He repeatedly told her he didn't need the account and just wanted to get the procedure done that he came in for. He was desperate and went ahead with his root canal because he was in so much pain. After the procedure she allowed him to drive himself home which was crazy since he had been heavily medicated. However she never bothered to give him a prescription for antibiotics which he absolutely needed. Mind you she was aware that most pharmacies would be closed on Christmas day. I spoke to her the next day and found her to be disingenuous and condescending. Although she seems to have many seemingly positive reviews I recommend running away from this place as fast as possible. Please take time to read all of the negative reviews because they are certainly more accurate to our experience and many other trusting people unfortunately.

I saw Dr. Miraglia in a practice with several other amazing Dr's as a child. My mom was a labor &…read moredelivery nurse so she knew all the best pediatricians. I never had a bad experience, I mean no kid likes having to get a shot but we talked about it first so I could understand why he had to do something that slightly hurt (great injection technique). This Dr was one of several that were there for you when you needed them. I think Dr. Miraglia gave me stitches after an accident, my mom didn't want me to have a bad scar & knew that he was the best doctor plus he was willing to stay at the ER later to suture me up. I wish I hadn't had to move when I did cause I have never liked any Dr more than my original pediatricians! I always hoped that I could return to the area so any children I had would see Dr's I already knew & felt comfortable with. I liked that the office was full of experienced Dr's that truly cared. I know my late mother would be able to write an even better review as a nurse/mom but since she can't I'll just say that she would be giving him an epic 5 star review.

Wow! That review made me so mad I had to write one. Dr. Frank Miraglia was my pediatrician for…read moreNINETEEN YEARS. 19 years. He almost snipped me as a newborn when everyone thought I was going to be a boy! I came out a girl. He has been the most amazing doctor I've ever had. I dread going to the doctor, but when I was little (and even all the way up to being 19) I LOVED going to see Dr. Miraglia. I was always excited to see him. He always had my mom and I giggling and happy, no matter if I had pneumonia or a small rash. He is absolutely like family to my mom and I. He also saw my brother most of his life, who is 30 now. We are both incredibly healthy and happy kids. This is more of a personal review, but don't let that review (that only one) with one review steer you away from Dr. Miraglia. Your kid will leave with a smile on their face, a new sticker every time (that was one of my favorite parts of the visit) and you knowing your kid is in the best shape they can possibly be. If not, he'll fix it. Also, he's a DOCTOR, he's not going to ask you a medical question that he needs to physically see! It's called a damn physical! Ridiculous. Anyway, he's amazing!

We love Dr. Brewer. He has been an excellent pediatrician, treating my kiddos for 15 years. He is…read moreattentive and chats with the kids about school, sports, etc. They feel like he actually knows them. When they were little he was fun and gentle and now as they mature he is those things and more - he is thoughtful and speaks with care. Through the years he hasn't hesitated when unusual things arise to confer with the other pediatricians in his office or refer us to specialist when needed. Many times he personally has called to check in on a sick kid or to return a message left for him and to ease my mind or give direction what steps to take. Dr. Brewer makes a personal connection. We have seen him out and about in the community and he always says Hello, sometimes before we have and even when he is clearly with his family. Very cute. I couldn't recommend him more!

Dr. Brewer is an amazing doctor. He is calm, competent, and does a good job at making you feel like…read moreeverything is going to be o.k. You can tell he has seen it all and has a humble confidence that shows he knows what he's talking about. My boys love him and there has even been a few times where he has called to check up on Walker (my 3 yro) personally after a concerning visit. If he sees that we have been in the er over the weekend he will check up on us that week. Dr. Brewer has been amazing and I trust him with my kids lives- and that says A LOT.

ANYONE ELSE NOTICING A TREND HERE. OVER HALF OF THESE REVIEWS INCLUDING MINE ARE ABOUT JUST HOW…read moreHORRIBLE THE PEOPLE WHO ARE SUPPOSED TO BE WORKING IN THE RECEPTION AREA ARE, AND THAT THEY AREN'T DOING THEIR JOBS, AS WELL AS BEING TOTALLY RUDE TO PEOPLE. Don't get me wrong, my nurse practitioner is the absolute best anywhere. My complaint is with the front reception area. They'll be 10 people standing in line waiting to be checked in and six to eight people sitting in front of their computer screens totally ignoring the people in line. They're sitting talking on the phones in what appears to be personal phone calls as well basically joking around with each other, or just pretending that they don't see the people standing in line. I've worked in customer service for many years, you don't basically ignore the customers just because you think that they have to be there and you have some sort of unseen job security. Try doing your jobs and helping people who need to see a doctor instead of gossiping and goofing around on the job.

I have read through some of these other reviews and while I do agree that some of the front desk…read morestaff are a bit unresponsive, that is as far as my complaints go. I think that Chris Hightower, their ADAP coordinator, is awesome, and he has always responded to me in a timely manner. And the doctors and nurse practitioners that I have been treated by have been stellar! Dr Lozares-Lewis is AMAZING!! She always listens thoroughly, pays attention to ALL my issues, and radiates a sense of absolute empathy, as though if there is ANYTHING that she can do to help, she will do it. The wait time at the lab can be a bit long sometimes, depending on the day of the week, but I was there last week and they had developed a new(er) system of wait times when you sign up, and it seemed to work better - I was treated at the time that I signed in for. It is not a perfect place, but it is FAR better than some other places I have been to. I really like the facility and the people who work there a LOT.

The staff and level of service was amazing! I was anxious to…read morehave a stress test , but everything was explained to me every step of the way to ease my anxiety. Thank you so much.

Accused me of faking a kidney infection caused by a stone and did this to my arm giving me a iv. I…read morefeel like I was assulted maliciously.

Have been a member for over twenty years, since I was 60. My experiences are different from many…read morereviewers here. I think Kaiser is absolutely top notch in medical care. I've used the ER multiple times and been in the cardiac ward more than once. The doctors are caring and good and smart and knowledgeble. I've had many procedures done. You can email your doctor directly and get an answer back quickly. The medical billing unit is a different matter. They are terrible and very hard to contact or to get anything changed. Fortunately all they do i bill your credit card monthly for the premium, but even that is sometimes done incorrectly. It's a mysterious black hole.

To get checked in at area/room 230 in building 1 is the worst. The woman there are rude and tend to…read moreanswer with attitude. I was speaking to one of the secretaries and an MA inserted herself into the conversation and gave me attitude and tried to belittle me. Honestly, if you hate your job working with patients then work at a cemetery. This isn't the first time I've seen the women at this department act so rude. An elderly black lady with a walker was sent over from a different area and told to check in at 230. She explained how they told her she would be seen here. An MA/secretary basically bullied her and said "you shouldn't be here, who's your doctor, why would you be sent over?!?!" I'm thinking, "dude, she's like old. Chill, this isn't a government secret building and she's not gonna break in" The elderly patient further explained and you could tell the worker saw she was in the wrong. Honestly don't check in at 230 or file a complaint like I did when you have mean girls in the office who have attitude and mistreat their patients. I understand that you get patients who are rude and say annoying/stupid comments but don't treat innocent patients l as if they're in your damn nerves.

Stopped by on a Saturday morning for some blood work. It was perfect timing as the large parking…read morelot was empty. When I entered the lab, I noticed there were two employees behind the counter but the interactions with them are minimal. You just add your name to a clipboard and take a seat. The waiting room of the lab area was neat and orderly. Gia called out my name after a few minutes. She helped calm my nerves with her patient demeanor and her skills are outstanding! I only felt a tiny pinch. I get very anxious when needles are coming my way, but she is efficient, fast and calming. Gia also communicates clearly. I was out the door in 10 minutes, total time since I walked through the door. I am ready to enjoy the rest of my Saturday. Thank you, Gia! This Sutter building is quite nice and I noticed that a receptionist is sitting there as you enter the sliding glass doors. There are a number of wheel chairs right by the front door in case there is a need. I am happy to see the lab is open on Saturday mornings. It was a calm and relaxing atmosphere as compared to a weekday. The best thing was that results were posted online within 24 hours and my doctor had already reached out to me by the time I checked my email on Monday morning. Such efficiency!

Like other Sutter facilities the building is up to date, the staff are professional and treat you…read morewith care. The wait time for labs is typically immediately or up to 30 minute.