I had a plumbing issue and I called Cornwall plumbing they came out within 24hrs within minutes…read morethey diagnosed the problem and fixed it very knowledgeable and they had the parts needed to fix my problem very competitive rates as well

My Mom's refrigerator wasn't making ice or dispensing water, and had a slow but steady water leak…read more From the get-go, Kim at CP&H was great, sending someone out as soon as she could, explaining the service call fee, and that we'd get a text when he was on his way. The technician suggested getting a new filter, which was definitely needed, but it didn't fix the issue, so I called again a few days later. Kim had a tech over within the hour. Turned out it was owner Joey Rogers and he zeroed right in on the problem: the water line to the fridge had been turned off for some reason! Duh!! An ice-making, water-dispensing refrigerator needs a running supply of water! (Now, to be totally fair, the first guy was still in training and not having yet had multiple on-the-job experiences, I could see how easy it would be to overlook the most obvious answer. It's like calling tech support with a computer problem: a newer guy might first look for a more complex solution. The seasoned pro simply asks: "Is it plugged in?") As Joey made sure the water/ice dispenser was working properly, I went into interview mode, learning more about his company's history, their service area, the number of staff, etc. -- and I tell you, if I didn't love my job, was 30 years younger, and wanted a secure future -- I'd seriously look into the plumbing profession! When he left (saying there was no further charge), I said: "Well, welcome back to the old days!" You know when your local plumbers, electricians and the like genuinely saw their work as more than just a job, taking the time and care needed to make you a loyal, longtime customer. Kudos to all at CP&H!

Excellent service from this company. Our furnace gave up the ghost one day before a major snow…read morestorm. They responded immediately and provided portable heaters while they replaced our furnace. This explains why I have been their client for more than 25 years.

Carlson is great! Pat and Eric are always friendly and helpful. They've been able to fit us in at…read moreawkward times (i.e. we needed a service before a house sale on a tight schedule) and they've been really good about explaining what services we need when. Highly recommend these guys!

We had our oil furnace and ancient AC replaced with a full heat pump system, along with a new water…read moreheater, installed by Ash. They were amazing! Super responsive, great work, and really nice people. I'm so happy with the results. Highly recommend them!

Steve and his company installed our mini-splits in my house over a year ago in December/January…read more24/25. We paid $20,000 for two units. They worked fabulously for the first 8 months- we live in a Cape Cod built in the 50s with no heating devices upstairs. The bedrooms were warm and cozy in the winter, and cool in the summer. And they were so quiet! However, since installation, Ash has been flaking and ghosting me on appointments! So the background is that our mini-splits started pumping out cold air in mid-November '25. So I called for a service request, they came out, fixed it, and it only worked for a few days. I called for another service request a few weeks before Christmas, and I was told that someone would be at my house on a Friday - and no one came out, or called me to let me know they weren't. The next day I called, and they said they would come out that day [Saturday]. Their van broke down and they weren't able to come out, so Steve said he would come to my house the following day. He basically ghosted me all day until 6pm; he was out of state, and he nonchalantly replies "I was going to [come out to you] but the boiler [at my in-laws' house] had other plans for me lol." So he tells me that he would be at my house the next day, and he was and he did temporarily fix the mini-splits. He also told me that he would text me every day for a couple of weeks to make sure it was still working - and he didn't. The mini-splits broke down again. So one of his techs comes out to service it, it doesn't get fixed, and they said they "made an appointment" for April 1st. April 1st comes by, and no one has called or texted me about my service appointment. I tried to be nice and patient and give them a little time, so I wait until April 7th to text Steve, and I get ghosted again. So I call the business last week. He sounded like he understood my frustration, and said after he hung up with me, that he'll text me an appointment date. He doesn't. So I call the next day, and then he tells me we would have an appointment today on the 21st at 930 - and he doesn't show, and he ghosts me through text, and when I call the business, I get an AI voice mail instead of speaking to an actual person. So I now I have $20,000 mini splits in my house that don't work and I need to find a new HVAC company. It takes a lot for me to even leave a 1 star review, let alone a 1 star and an actual written review. I tried to give them the benefit of the doubt over and over again, but since they're ignoring me, I don't really have any other choice.

I have never been more satisfied with an HVAC service. Brian…read moreand his crew are professional, courteous, responsive, respectful of my home. Mary Carol Rudin, Great Barrington, MA

I posted another review about Josh's fantastic service for my boiler several months ago. When my…read moremini-splits stopped blowing cold air, I knew Josh would be the one to call. He fit me into his packed schedule (of course the units picked the first hot spell of the season to act up), diagnosed a refrigerant leak, and set about fixing it. If you're not familiar with mini-split systems, the difference between them and central air is that where central air cools air at the condenser unit then circulates it through your house, mini-splits circulate refrigerant, cooling the air at various "head units" throughout the house. The advantage is that mini-splits are easier and faster to retrofit into old buildings. The disadvantage is that there are many more places for a refrigerant leak to hide. Josh filled the system with UV dye and came back late in the evening to check for leaks. He found a couple of egregiously loose fittings---a sure sign of shoddy installation by the other company that had installed the system. At this point, he suspected there were probably loose fittings elsewhere. He's keenly aware of how expensive refrigerant is, and how bad it is for the environment when it leaks. With that in mind, along with the fact that the heat spell had broken, he suggested we hold off on refilling the system until he could come back and do a full system walkthrough. When he came back, he pressurized the system to its max with Nitrogen, so he could check for leaks without wasting refrigerant. It just so happened to be the hottest day of the year (so far), but that just made him more determined to get the system running for us. He worked thoroughly but quickly and got our system running better than I think it ever has. I'm profoundly grateful for his hard work and dedication. I cannot recommend him highly enough for any HVAC work you need done.

New customer, and can confirm all excellent reviews. Josh is very professional and does a nice job…read moreexplaining the service and the state of systems. Fairly priced and didn't try to sell us things we didn't need.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Each time I spoke with them they upped the estimate. Then they took a huge $19,000 deposit to…read moreschedule the work. Two months later they still had not even put us on the schedule. They sent someone out to re-estimate and he suggested doing a lot of things that he then lied to his boss and said I had suggested. I wouldn't work with this company if my house depended on it. There's something really wrong here. The boss is never there and if you call to inquire he gets angry. He is disdainful and arrogant. Maybe it used to be a good company but save yourself time and money and go elsewhere.

Have been using Cavanaugh for a number of years. Always reliable, always sent great workers to do…read morethe jobs needed. UNTIL this last time. The job was quoted with a cost that could go up as much as $200, which was fine. The job was done and the bill was double what the upper number was. The reason given was that they had to go back and forth a number of times and charged $110 per hour for the extra trips including travel time (blamed it also on gas prices) FYI. we live 20 min from Sheffiled. Jsut be careful is you use them, get a written estimate first!!!!! This is no way to treat customers when you have been in business so many years.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Overall, the service was okay. They got the job done, but communication and timing could've been…read morebetter. Nothing terrible, but definitely some room for improvement.