When I read all of the reviews I thought that this is definitely the guy…read more I don't know what went wrong but on 05/12/23 I left two messages, one on each of his listed phone numbers with no response. I figured, okay it's a Friday so things must be hectic. Over the weekend I saw that he had an online contact form so I filled that out and anxiously waited until noon on Monday with again no response. If he was too booked to do the job, I understand but what I don't understand is not having the courtesy to call to let me know that I should be looking for someone else. I was fortunate to find another company that was prompt, professional, and fairly priced so my issue has now been corrected.

I had Bob come out because my pilot light would not stay lit on my water heater. He was quick and…read moreon time he lit the pilot light checked for carbon and left. This was a $130 bill for less than a half an hour. My pilot light continued to not stay on so I called Bob and asked him if he'd check the thermacouple. He said no need since it lit. I went to the hardware store and bought a new one for $12 installed it less than half an hour in my water heater works fine now. I'm concerned about his thoroughness and his suggestion that I just replaced the water heater.

aaron and anthony at drain master plumbing are A+ SERVICE... they are totally professional and know…read moreexactly what is required for fixing and installing new plumbing materials from clearing drains to new faucet valves for sinks and washing machines... they are easy to talk to and completely understand the customers concerns and questions... they are always happy to answer all questions and concerns about plumbing...

Somtimes a simple clog in your line turns out to be something way bigger than you originally…read morethought, that could happen.... he was able to get out to my house on the same day which if you know in Billings is a pretty lucky thing to happen. Anyway, water is now flowing as it should. I will highly recommend Drain master and won't waste my time calling anybody else again. Thank you

I used this company 25 years ago and the owner was so good and did a great job. Just had reason to…read morecall them again, and once again, great service and got a new water heater the day we called. They were so good, and polite and we appreciated them so much. I recommend Hertz highly.

We have a new home in the Heights that the plumbing was done by Hertz. I woke up Friday morning to…read morewater in our basement bathroom & immediately called our contractor. He gave me Jason's number & I left a message. I figured with how busy everyone is these days that they would schedule me in. Jason called me back within an hour & told me he would be out to fix the problem. Talk about service, he had Everything done by noon the same day! Thanks for standing behind your work & getting us taken care of so quickly. I will use this company for all my plumbing needs & recommend the to all my friends. John

First of all he answered the phone, gave me an expected time when he could come by and take a look…read more The next day he came by, looked at it and let me know the estimated price. I will update after the work is finished...

If you are looking for a quality plumbing contractor, you've found it! This company is AWESOME. We…read morewere desperate to find a plumbing contractor who would replace our leaking basement shower stall with a bathtub - for under five figures. This company came through for us. I cannot say enough about their value, knowledge, efficiency, and professional, conscientious work ethic. They went way above and beyond on this project. We are SO grateful to them for our beautiful new bathroom. THANK YOU Jeremy and Greg!

Great service. Quick response time. Friendly and knowledgeable service techs. Very clean install…read moreand work area cleaned up when done. Great discount for Vets.

Quick response and a reasonable price. The non draining faucet that prompted my call works fine now.read more

I have had a tough go at things with this company. They charged me over 1,000 the going rate for…read morework done and then refused to be available to explain. No call backs for messages left, no answering the phone. Super frustrating. I sincerely hope I am the only one with this experience.

I've used Rimrock several times. One of the owners, Travis I think, is among the most…read moreknowledgeable, polite, and patient people in the trades I've ever had to work with. I've recommended them to many people and always hear the same good things back. I wouldn't recommend anyone else. There's a reason they keep getting voted best in billings. Update- their apprentice came and helped replace my water heater. Was hear earlier, done quicker than planned, and they actually gave me a bill for less than was discussed. Can't recommend enough.

I live out in Forsyth and so even being two hours away, I was glad to find a plumber to come and…read morehelp me with a clogged sewer line and a cracked sewer pipe. It's an older house that had been neglected before I bought it. They charge a travel fee of course, but still - when no one local called me back or even acknowledged my phone calls I thought I was still getting the better deal. They explained the breakdown of the costs and that they travel all over the area, and as the only plumbers who do I think that deserves a fair rate. They came out within a few days and got everything done, and were exemplary in their work and professional in their handling of me and my situation. They did all the plumbing things I could find for them, along with explaining what they were doing and giving good advice. Going from two toilets that don't work to two toilets that do, and having everything in good working order is like heaven. Now I have a great new house with excellent plumbing, thank you !

Called for emergency service on a residential boiler/water heater system they sold and installed…read morefor over $11,000. It is 4:30 on a Wednesday. Just drove by their location and a fleet of work vehicles and vans were parked in the lot. They said they do not have anyone available to come over for at least 10 days. They do not have techs on call anymore to answer a question, they are not "always open" as advertised. They must have lost the license for selling and servicing the brand of product they sold me because they no longer are listed on the Manufacturer website as a retailer/servicer. Look elsewhere if looking for responsive boiler sales and support. I am.