Now, that I find myself with some extra time...I am trying to be more creative in the kitchen. Williams-Sonoma is the gold standard of kitchen ware. They had so many beautifully designed displays. I liked Stanley Tucci's pan set. He is a really good cook. The dinnerware China was exquisite. It was all displayed with care and a beauty. I would love to have guests over to one of their tables. They have the best and latest kitchen equipment from Breville and other top name brands. I looked longingly at the expresso machines There was a huge selection of olive oils. How can one choose? I was greeted warmly and asked if I needed any help. They were very nice. It is a gourmet lovers dream. But, prices are a bit higher, so be prepared. What a lovely store. I know I will be back. read more

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This store makes me happy with all its beautiful displays. If you are feeling blue, just walk around and gaze at all the pretty displays. I'm not upset that they already have their Christmas stuff out. They had Dìa de Muertos stuff on display. I was considering buying some skull marshmallows for my students, but I was unsure about what type of gelatin was used as I have several Muslim students in my room. The employee couldn't answer what "food gelatin" meant, but told me I could call corporate for answers and held the package for me to take a picture. read more

Williams-Sonoma - For Día de Muertos - Kitchen & Bath Near Me - Bethesda, Maryland

I tried to exchange a Mother's Day present and the store manager was rude, unhelpful and threatening. I will not shop there again. What you might ask was my crime? I did not have a gift receipt and was 4 days past the 30 day window for returns. I did not know about the 30 day rule nor was it 30 days from when I received the gift. I was not offered any other route than to refund it to the person who gave it to me's credit card - and I was supposed to be very grateful for that option since I was outside the window. I get it that there are rules but I should have been offered store credit so that I could get the size and color I wanted and I should have been treated with respect and maybe even kindness? i have been a loyal customer for 30 years. read more

We made the mistake of buying a Christmas gift from Williams Sonoma for our son. Three months later, the item was not working correctly so we tried to go back to get some feedback and a solution. They told us that they don't handle anything at the store and you have to contact the manufacturer. What a loser of an outfit. No way I will ever buy anything from this store again. read more

I had a little bit of time to kill before facial at Bethesda Row a few weeks ago and popped into Williams-Sonoma for a browse (it's always fun to browse at Williams-Sonoma). If you know their stores, I'd say this one is average, pretty much what you'd expect from any of their locations. If there's any difference, it does feel like this store is maybe a little smaller, which made it feel pretty crowded and tight. I didn't end up purchasing anything, because the one appliance I am on the lookout for (a new spice grinder) was only available online and not in the store. Overall, an okay place for a browse or for shopping for gifts for yourself or others in your life who enjoy food, cooking, or entertaining. read more

WARNING: Do not buy espresso machines at the Bethesda William-Sonoma. My Breville Impress Touch was not working as advertised -- within return timeframe -- and W-S would not accept the return. They didn't care that this expensive machine they sold me was not operating as it should (specifically (1) the feedback around shot extraction at times was erratic and nonsensical, and (2) the milk frother heated the milk to a way-too-hot 190 degrees, and frothed the scalding milk to overflow.) The store manager wouldn't accept the return because it "made coffee" and "steamed milk." ** Don't risk your money at Bethesda W-S when they won't accept a return for products that aren't working as advertised. Shop elsewhere for expensive items.** read more

I did an online order that shipped from the 4824 Bethesda location. Two of the items arrived unwrapped in the box and was loose rolling around which probably caused all of the knicks and scratches on the item. I unwrapped a hurricane candle holder that was clearly used already probably as a store display. It had candle wax in it! Is this the level of quality to expect from Williams Sonoma now? who on earth would send items like this to a customer expecting new products? UPDATE: After speaking to the most helpful customer service rep who was just as shocked as I was, my items were refunded. It's good to know that this is bad service is not part of the usual WS mode of operation. Their customer service was the redeeming element I needed to continue shopping this brand. read more

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The place to go for kitchen items in Bethesda. Plenty of fun items for a price. They look like they have classes here as well. We came in to look at the Star Wars insta-pots as a possible gift. read more

Williams-Sonoma - Popcorn maker and instant pots - Kitchen & Bath Near Me - Bethesda, Maryland

This is a good location for Williams-Sonoma - right in the heart of Bethesda shopping district. Ample county parking available nearby. The street gets busy and the store is busy too. Tight spaces around the store - but that is expected at a location like this. The staff is friendly and helpful when needed. They do provide good recommendations and opinions on products - very educative! They have the regular products and also quite a few of the Williams-Sonoma only products (much before other stores). Overall good location for Williams-Sonoma :) read more

I just left the store and there were at least three white associates on the floor. Not one of them greeted me. A few minutes later an older white woman walks in and she greeted and asked how she is. Interesting. I'll give the one Asian woman on the floor a pass because she was in the back conducting an interview. It's a shame because I was in the mood to buy a frivolous kitchen item but they decided to be racist today so I'll take my money elsewhere. read more

I intended to make a purchase today of around $500. Walked out and I am going to make the buy on Amazon. The merchandise was crammed onto the shelf and I couldn't get a look at what I wanted without dismantling the shelf. The store associate kept trying to push another color rather than the color I definitely asked for. WS used to be the flagship of culinary merch and service. read more

1. Location: The location of this store is a part of a shopping strip. You will find that parking is quite difficult since you will have to depend on street parkings. Furthermore, there is a parking garage close by that you can utilize. 2. Cleanliness: I thought the store was very nice and well kept. The store was organized and sales representatives would make sure to check on different sections of the store for tidiness. 3. Service: Upon arriving at the store, I was greeted by a friendly sales representative. I had stopped by the store to support my friend, Sarah Pratt, who had published a cooking book. The staffs at Williams-Sonoma were friendly and gave her ample time to demonstrate her cooking style and meal dishes for her audience. 4. Costs: The event costs $0; however, Sana Pratt did an amazing job showcasing some of her Mediterranean recipes that I had to get a copy of her book! She had showed the audience how to make Hummus, Tabouli, Stuffed Grape Leaves, and Chickpeas, Tomatoes, and Eggplant dish and let us try each dish. The book was definitely worth purchasing and can be ordered on Amazon. 5. Overall experience: I had no idea Williams-Sonoma had events like these. I am a huge fan of the store and the cooking classes. I really appreciate them opening their doors to Sana so that she can display her cooking skill sets and share her knowledge with consumers. I will definitely be back for future cooking events. Side Notes: N/A read more

How they're still in business is a mystery. Their staff are uninformed, rude and totally disengaged. ... and the fact that they are way too overpriced, compare to Crate & Barrel and Sur la table, is beside the point. And their customer service? No service what so ever and that's why no customers. SHAMEFUL. read more

if I could give their Audit department zero I would. I ordered a mixer. Got a message asking me to callback by 5pm California time the next day. I called back the same day to get a chat bot who couldn't take a message as the mailbox was full. I called William sonoma customer service at 800-828-1366, told by super nice rep y problem she replied her supervisor was on it. after 20 minutes she said she has a different number for me to call. I called the number 888-779-5180; been on hold for 1 hour and 10 minutes... still on hold. what's going on? If this is their associats number I'd never want to work, for them! Don't buy anything from them. I hope they read this and call me back. I'm so done with all this. I just want my order, if they can't deliver I'll find another option. Totally wasted my time. Pleas send a full refund plus the $150 of lost wage For my time. read more

Online Horrible customer service. They screwed my birthday gift up for my 90 year uncle, didn't take the time to write a few hand written notes and got the delivery all jacked up. When I called the online service they were very arrogant and kept me on hold for an hour. Never ordering anything online from this company again! read more

Please read the reviews before you shop here!!! What most people are saying is absolutely true. I have never experienced such astounding unprofessional retail team until I arrived here. One associate by the name of Dan even told me that he "did not give a sh*t" if I brought my complaint to corporate or not... I bought a le Creuset set at the store, only to find out that one of them was cracked and had cooked food stuck to it when I opened it at home. Do they not quality check at the store prior to putting items back in stock?! When I spoke to another staff by the name of Beth (she claimed to be the store manager), she made it seem like I was wasting her time by talking to her. She did not care about how Dan told me that he did not give a sh*t, she only wanted to know what I wanted from her. How about having your entire staff to be properly trained (or fired) to start with?! I am just at disbelief. It seems like in this day and age everyone is just for themselves and does whatever they want. Forget customer service, these people don't even have basic ethics or morals. read more

I am in the market to purchase a Vitamix blender and since I do most of my shopping for culinary needs at Williams-Sonoma, I decided to pick one up at the Bethesda location. After I got home and opened the box up, to my dismay, the blender appeared to be an used one. The base had flour covered all over it, the blades seemed dull and to top it off, the blades were rusted! I decided to call the store to speak with the manager for a refund and to provide feedback regarding quality control. An associate by the name Dan answered. When I asked to speak with a manager, he refused and insisted that I told him what had happened first. After refusing for a few times, I told him that I will bring this to the corporate office. He told me verbatim to "Go ahead, I don't give a sh*t". At that point, I hung up and dialed back later. Finally, I got through to the manager, Beth. When I told Beth about what happened, she kept brushing me off about the incident with Dan and asked me what I wanted her to do. When I told her that I thought it was unprofessional for Dan to treat their customers that way, she asked me "So what would you like me to do? Fire him?" I ended up having to travel to a store in Virginia because I did not want to deal with their rudeness anymore. I was simply appalled by how the store is run and how poorly management is leading the team. It is disheartening to know that even when you are trying to spend money, you get disrespected read more

Rude staff. Went there when they reopened during the pandemic and you have to wait to be let in and wear gloves if you want to touch anything. They won't talk to you or come near you and you are basically on your own, so don't ask for help finding something. When you leave, they insist you throw the gloves in the trash and quickly shut the door behind you. If you you want to be treated like a diseased criminal, feel free to stop by. Horrible. I will never go back. read more

I wish i had checked the ratings before I made a sizable purchase. I'm waiting for a new bed to be delivered today. During the expected delivery time I get a message that delivery has been cancelled. On interminable hold trying to reschedule or at least find out what's going on. read more

Boy do I love this store. So many great kitchen gadgets. I came into this location on this dreary Sunday to avoid the rain and inspire my holiday baking. As I was making an exchange, I worked with an employee named Kurt. Unfortunately, Kurt was unwilling to assist me with my exchange as I had purchased something on a gift card and didn't have the receipt with me. I was very upset about this. After Kurt was so unwilling to assist, I asked to speak with another employee and ended up working with Jennifer. Let me just say, Jennifer was a delight! My exchange was a bit complicated, but that didn't stop Jennifer. She did everything she could to make my fall baking season a delight! Thank you Jennifer!!! read more

The store has a good selection of items but the staff is simply rude and doesn't know much about the items they sell in the store. While it is important to ensure safety in covid times, the staff (all three of them) weaponize the limited occupancy guidelines to be rude and unhelpful to customers. We had a list of items to buy and after waiting for 20 minutes outside and then being in the store with these rude and unprofessional we decided to walk out and take our business somewhere else. I would highly recommend to stay away from this store. It is an unpleasant experience. read more

Worst customer service ever! Hope visiting a different location will have better results.

Rude staff. Tried to buy some cocoa. Staff first told me I wasn't in line, then after I did get in line, they took another customer first. Rude. I felt I was was ignored so staff could help others who were buying more. Was this ageism or lack of customer service training? Just because I'm only buying cocoa today doesn't mean I wouldn't be buying something more expensive in the future. I think I'll just go to Sur La Table next time. The staff is nicer. read more

The manager, Beth, is horrifically demeaning and rude right off the bat. No need to step foot in this store.

The store is gorgeous, the items are wonderful. I won't buy anything here because they won't shut the front door of the store! Like other businesses in Bethesda Row they have the AC cranked and the front doors wide open. This is a waste of energy and wasting energy causes air and climate pollution. Our children are striking for a healthy climate. The LEAST we can do is shut the damn door on a luxury store. I've asked them to shut it, apparently it's not allowed. Business elsewhere! read more

I could not believe how rude some of the staff is here. I politely asked if I could have a sample of a food product the salesperson was putting into cups. In a very sarcastic tone she told me I could when she was finished, then she took the tray and walked away from me. When I told her I felt she was being rude, she told me I was rude to ask her! When I got in line to check out she left her register, walked to a different part of the store and just looked at me. Some of the other salespeople there go out of their way not to help you - sad but it is true. read more

I had a strange experience at this Williams-Sonoma. Now, me going to a kitchen store is basically a trip to the mother ship, because I love to cook. Walking in, I made a beeline for everything I needed for an upcoming party. As I chose items and placed something into a hand-basket, a woman came up to me and took something out of my basket, telling me it would get too heavy. She put it on the counter, and then proceeded to come back and lean over my basket to see what else she could take. Mind you, it was just a trivet, and I'd never met this lady before. I completely understand helpful service, but this struck me as odd, and I tend to like my personal space. I wasn't laboring with a heavy basket -- there were two items in it. If things were heavy, I could have asked to leave something at the counter. After that, everywhere I turned, she was there, asking me if I was done or if I needed help. I ended up sidling up next to a different staff member for assistance, just so that she would have reason to keep her distance. I bought everything I needed through the other staff member (who maintained his personal bubble), and I love the quality of the kitchen tools/gadgets, but I know I'll feel creeped out the next time I go back. 3.5 stars, but I'm rounding up because it's a store focused on kitchen items (which I love). read more

I generally try to avoid negative reviews, being a believer in letting all businesses try to make their way to the top through excellence but otherwise setting their own standards for survival. On the other hand, there are those times when I am genuinely appalled at the product, value, and service to such an extent that I feel it may be worth sharing it with other consumers. This is one of those times. My general view of Williams-Sonoma over the years is that they do carry higher end and quality products. Their pricing, however, is generally outrageous, and so out of hand (so *easy* to get the same products for cheaper either in another store or on-line, even if you pay for shipping) that I have never really even bothered to consider them amongst my second-tier "go to" stores for when I am looking for something specific in the cooking domain. Instead, it's just one of those stores in the mall that I'll stop by to browse for ideas - usually during the holiday shopping season (I did find a great little ice shaver machine there last year which I bought for a college aged relative). HOWEVER, this past weekend I discovered that I somehow don't have a 9"x13" cake pan deeper than 1". Yet I really wanted to bake a strata - had planned to do so and even had all of the ingredients ready. I happened to be in downtown Bethesda so, remembering that a W-S had opened up where the old Parker's and Tara Thai used to be, figured I could surely pick up a good quality pan there, the convenience of it making up (somewhat) for the undoubtedly higher price. So I went. First, they did not have the pan I was looking for - the only 9"x13" pan they had out in the entire store was a "gold coated" W-S brand version for a mind-blowing $36. That's not the reason for the 1-star review though (I'd give it negative stars actually if I could have that register). No. The reason I am writing this review is because the attitude and service in this store was absolutely incompetent and unbelievably rude. The employees on the floor were too busy running around following one of two modes: buttering up to whomever they felt "looked" like they had more money AND/OR avoiding eye contact with anyone who might have a question. This wasn't just in my head - I spent nearly 40 mins just trying to ask someone if they had any other pans in stock (I really wanted to bake that strata) so had plenty of time to be both ignored and to overhear various conversations between the staff and other customers. At some point around the 20-min mark I thought I'd just turn it into a social experiment to see how long they would ignore me, the plainly dressed woman wandering around with a gold cake pan in her hand with a quizzical expression on her face. Three staff members made eye contact with me at various times while I waited patiently, then turned away and *literally* rushed off to someone else to fawn on. Now look. I know some of you are thinking I was throwing some sort of vibe. You're just going to have to take my word for it. I was not. I showered that morning, I was dressed in a presentable but plain manner, and I came in literally ripe for the picking and in the sweet spot for W-S demographics: someone with enough disposable income to even consider a $36 cake pan for heaven's sake. What I did NOT display, however, was designer clothing or high end (think North Face or Lululemon) clothing, a Prada or Kate Spade handbag, etc. nor was I waving around a blinged out iPhone 6 or Apple Watch. Nor - ironically enough - did I display that bourgeois expression of righteous indignance at being deprived of hand-and-foot service (you know what I mean, we've all seen this spoiled type of consumer behavior). Nope. I just wanted to confirm that they didn't have any other 9"x13" cake pans other than that ridiculous W-S gold cast one. Honestly, if someone had been polite and nice enough to ask me if I had a question or needed help in the first 15 mins I was in the store, my mindset (I am embarrassed to admit) was such that I probably would have bought the darn gold colored cake pan. As it was, I spent exactly 45 mins assessing the overall attitude of this location. And decided it sucks. Really sucks. I left - without the pan - and will assuredly never set foot in that store again. I honestly hope someone at W-S reads this and gives their staff a little training on how to be less snobby and rude. 'Cause with the prices they try to pawn off on folks as it is, I honestly don't know how else this company is going to survive. Oh, and as for the strata - I ended up using two smaller 9"x9" pans I already had and the recipe was a huge success. read more

Update: I emailed WS customer service right away and got a response to call an 800 number. The 800 number was nonfunctional. Disgraceful

I was looking for some bowls for my mom and Nancy didn't hesitate to help me until we found them, she called everywhere (even Texas) to get them,my mom is gonna be so happy thank you so much. read more

One star is being generous for the customer service in this store. From the moment you walk in, its as if they're annoyed you even showed up. I was passing by the store on a Friday, and saw an advertisement for a Valentine's day baking kids class for the next day (Saturday). I went in, inquired, paid the $30 per kid x 2 for the class, and was told the class was the following morning at 11 am. I confirmed the time multiple times with two different sales associates. Fast forward to the next morning, I show up at 10:45 (15 minutes early) with my beaming 8 and 7 year old beaming daughters, to find out the class actually started 10 am. Quickly deduced that the sales associates from the day prior had incorrectly signed my 7 and 8 year old daughters for the Sunday adult class which started at 11 am. Mistakes happen- I get it. My kids will get over this. At this point, the response I am expecting from Williams Sonoma is something along these lines : 'I'm so sorry ma'am, I do apologize. Let me refund your $ 60 dollars right away". Oh no, not the case. I was informed by Travis, their General Manager, that I would have to show up for the adult class on Sunday. Um, my kids are 8 and 7, why would they want to join an adult class- not to mention we weren't free. When I said no thanks, please just refund my money, I was then informed he would have to 'check' if he could refund my $ 60 dollars. Really? For your mistake? Travis then proceeded to ignore me and continue taking care of other customers, while I waited, with my now two much less beaming and increasingly disappointed kids watching the other kids finish the class walk off with their beautiful cookies and desserts. After being ignored for 10 minutes, I asked Stacey (literally standing next to Travis the entire time) if she could help me. Travis while taking care of other customers kept interrupting my retell of the story to Stacey with helpful interjections like 'The sales associate who signed you up yesterday is very experienced', "I'm not sure we can give her money back" and 'This weekend is so confusing because we have adult and kids classes'. Eventually, after pleading my case, Travis reluctantly agreed to refund my money. Wow- thanks Williams Sonoma. Your generosity is astounding. Not even once, did Travis apologize for the mistake on their sales associate part. Again- I understand sales associates make mistakes. But don't blame the customer for YOUR mistake. Stacey for her part- tried to be helpful. She offered some free cookies to the kids. No thanks- at that point I was beyond cookies. Sales associates like Travis are what drives customers to shop online at Amazon. Let's see: I pay less, get things shipped to my door, if I don't like it, I put it on my front porch. All that, and no dealing with incredibly rude and condescending sales persons who act like showing up to their store is a hassle and aggravation for them. read more

I could not believe how some of the staff here are so rude and act inappropriately. Customer service has no meaning in this store!

Placed an order to pick up in store. Super excited that this was the only WS in the area that had the monogram glasses with the initials I needed. Although the drive was 20 miles from my home I was willIng to make that trek for a gift. I felt even more lucky when I got a parking space just outside the store on a busy Saturday during the holidays. This is where my luck ran out. After standing in line for about 10 mins (there was no separate line for online orders). I get to register provide my email where I was informed the item was ready for pick up. They tried locating the item for about 45 minutes. Finally the manager comes and informs me that they never had the items and they weren't sure why their system not only reflected they had it but that was ready. I immediately called corporate office and they also apologized for their mistake and the inconvenience. They did offer to send a gift card, which a appreciated. My final gift that wasn't appreciated was the parking ticket I received since I only put in a few coins because I thought I was running in and out. I was so disturbed by this experience I completely forgot about the parking meter. Ugh! Needle to say I would of never order and pick up from this location again. read more

Having purchased many All-Clad cookware from WS that are stainless and non-stick sautee, roaster, sauce, pasta pots... at premium prices, I must say that All-Clad does not stand behind their non-stick for non- performance. Common sense and the ability to read tells me the proper care of these pans. They requested and received photos, then stated there was no defect. Then the management goes into the return call mode at odd times and tell you that they are responding when I call back. When asking for a specific named manager, that person was in a meeting, one hour later not in, but happy to receive messages... WS is not helpful with this, in fact totally hands off. Advice to customers who want to lay out $195 for a pan thats is defective and a company that could care less (there are many many negative reviews such as mine everywhere), resist or be prepared to waste your money. Williams Sonoma should not be complicit. I will select other manufacturers and retails to do business with. read more

The two stars out of 5 here is not a mistake. Guess who's name pops up again here, Dan. We went into the store tonight to buy some things and were looking at the big refills of the hand soap. Someone who worked in the store was restocking soaps at the same time we were looking for the a particular scent of hand soap refill we wanted. This employee, a guy, who we later learned was Dan, one of the mangers, asked us if he could help and we said what we were looking for. At first he said, well, we have that in dish soap and it's the same thing as the hand soap. After we looked at each other confused, he asked if he wanted him to go in the back to see if they had what we wanted and we said yes, that would be great. He never came back. When checking out with other items, we explained we what had happened and another employee went to the back and came out with what we were looking for in minutes. We've been to this store before and I can assure you, the is the worst customer experience you will be insulted with while dishing out money for outrageously expensive stuff. They've got it all wrong, but sometime the customers are just as rude as the staff. Really disappointing. read more

I didn't bother reading the poor reviews because I have had such an amazing experience at this store because of their staff. Of course, it is in a busy location but it's simply beautiful. The staff will price match anything and they will give you a 15% military and family discount in the store. They are simply awesome. You may have to wait in line because there are a lot of customers (people with good taste :)). But when it's your turn, they will definitely show you that kind of attention that they were giving the person in front you. I'm very happy with this location but particularly the staff. Will be back again and again. read more

On December 28th almost two weeks ago, I had gone to the Williams Sonoma on Bethesda Avenue and the atmosphere was cold and not very welcoming. As I approached the counter to pay for my two items, I could not help but to over hear the sales associate tell an older Caucasian women that today you can get 20% off of one item. When I got up there she did not tell me that, she just rang up my purchase at regular price so I asked her about the 20 % off. She began to tell me that it is only on certain items, I said ok well is the Waffle mix not included in the sell, then she proceeds to tell me that she will give me the 20 % off like she is doing me a big. She had already rang up my purchase at regular price, she had to go to another register and have an associate to take over the transaction because she was being nasty and was not going to give me the discount until I called her out on it. Later that day, I had gone to the Williams Sonoma in Tyson's corner and the young lady said the waffle mix is on sale. Wow! Needless to say it is obvious that the sales lady was prejudice and I will not be going back to that one anymore, that area sucks. Below are the two idiots trying to make a price adjustment to my purchase. read more

Williams-Sonoma - a man and woman in a kitchen - Kitchen & Bath Near Me - Bethesda, Maryland

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Two days in a row went in to buy all new kitchen items and no one could bother to help. Left along w many others and won't be back. Crate&Barrel got all my business. Walked in and right away was helped and with a smile. read more

Very disappointed with the store in Bethesda, Maryland. Spoke with the manager about something that had been on sale. She told me not to worry that they were still selling the item today with the sale price. I picked up the items, went to the cashier who informed me "that was not going to happen". I thanked her for her time and walked away. Apparently they don't speak to each other in this store. I have purchased many items in the past from them, but it will never happen again. Very rude young lady. She is not helping sales!!! read more

I've shopped here several times because I live nearby. Occasionally the person helping me has been welcoming and helpful, but fully 75% of the time the staff have been surly and indifferent. Isn't it interesting how a huge company like Starbucks manages to hire consistently nice staff and (judging by this store) Williams-Sonoma can't pull it off? read more