By far the worst experience, the older women who work here are so rude , maybe unknowingly but it made me never want to come back again.

The women working here are airheads. They don't know the promotions/sales going on in THEIR store. Pretty embarrassing. I went online and the same promotion was going on, so I told them I'd just purchase online, then suddenly they wanted to tell me "we can HONOR it for you and you buy it here". No thanks, I'd rather order online with certainty. They act like they were doing ME a favor by honoring it when the 3 signs posted on the shelf were clear as day. Even another customer shopping told me go online and buy it because clearly they don't know their sale. read more

3/29/08 Update: I, I haven't gotten anything yet... The kitchen jacket I wanted was discontinued..., no more...stock...!? The gift card on my desk continues to stare at me, the card itself looks great though, but got to find something soon... Got a $150 Gift Certificate from my sister one year (I love kitchen stuff). So about a month ago I go to this store located inside the mall because for years I couldn't decide or find what I want off the catalog. I had my eyes on a copper tea kettle (looked nice on the web). There were green discolorations on the display models and it didn't look all that great. I don't want it any more, maintenance of copper is probably a pain. When I look closer, their items are expensive. The tea kettle, which was around $120, I understand. It's a special English design that comes with a quick heat coil (looked cool) and all that but their mitts and tools and glass wares are retail price, as in zero discount. Suddenly I was so glad there are places that do discounts. They do have sales items and internet only specials and I look through these now and then. My unconscious self (talks like Hal in Space Odyssey) vs. conscious me: When did you receive the Gift cert? About 3~4 years ago. I know, I'm checking to see if you knew. Why not use it? I WANT TO. BEEN TRYING TO. No yelling please. And so? I, I can't seem to decide what I want. What are you interested in? Pans. But $200 for a pan? ARE YOU KIDDING ME? They're nice pans. Yea, I'll keep looking..., go away. Why are you depressed? Because I've never been to a place that makes me feel $150 is chump change... You don't have to cry. Go away... Don't get me wrong, I'm happy that I got the gift certificate (I sense my sister standing right behind me even though she lives miles away, better be nice..). For one reason or another it can be a frustrating place to shop if you let it. Right now I got my eyes on a $59.95 All Clad 8" pan and a $54.99 cook's shirt (looks like the shirt surgeons and hospital folks wear, hope it's just as comfortable). I'll probably go with these. read more

Leese Fasano greeted me as I entered store she was Very friendly, Extremely knowledge of products outstanding sales person. read more

This store is always a pleasure to shop in. It's clean and the staff is friendly. I'm so glad they are still open.

i wanted to update my review and give W-S its due. begrudgingly went in. heard someone greet other customers. still looking around and heard a friendly, "hi! may i help you find anything today?" turned to see a salesperson. great! even though it may be an obligation, it was done in a friendly way. the salesperson again asked later if there was something special i was looking for. perfect. it meant that they value their customers and are offering service. i ended up buying a few things. see. it helps businesses to post honest reviews and for their mgmt to read and act on poor reviews. read more

Totally appreciate Theresa helping me today. I had a merchandise credit and was trying to order a beautiful marble mortar and pestle with my discount and it was not going through. She found a way when no one else could over the phone with customer service and it is on its way. Love this location because they really know their stuff and are on top of it. In the past they have placed things on hold over the phone when I'm rushed and need to pick something up, and held them loyally until I could get there. GREAT service and the merchandise is as everyone knows fantastic and extensive!! read more

If you are looking for terrible customer service and long unattended lines...this is the store for you. Hoping to be ignored while the employees waste time? Here's the place. read more

I had a wonderful experience here! The staff greeted me at the door and allowed me to peruse the store at my leisure with my 2 kids. Normally, in a store like Williams-Sonoma I would be forced to make decisions right away and be forced out with 2 kids in tow, but it was not at all the case here. When I made my way to the counter, the salesperson asked if I needed anything, I told her I was sent for an Ad Hoc Fried Chicken Kit. The lady was on her mic in a jiffy asking the person in the back to bring me one and more for the shelf. I picked up some other goodies and checked out their sale table which had some beautiful table linens. When I checked out the salesperson gave me some hints on making the fried chicken, which I appreciated. I will be back! read more

Usually understaffed and the checkout process is pretty slow. Staff is friendly though and the selection is great!

The staff was friendly. Have bought at this store before, over the years. This time, it was a bad experience. Bought a Williams-Sonoma-BRAND cookware set, "made for W-S, by Scanpan", a great Danish manufacturer. (Note: This set was NOT an actual Scanpan-brand product, which we have bought before, without problems). It was highly discounted ("special sale") and also a "discontinued" product,( should have asked, WHY?) and because of all this, "NOT eligible for return". I Should have known better. Too good to be true. When cooking a chicken recipe that we have used for decades (at medium heat) the handles on the pot and lid became extremely hot , impossible to touch without oven mittens. This has never happened before with other brands' cookware. Even some with metal handles. As retirees we value convenience and safety. This set provides neither one. Yes, we were told that the product was ineligible for return. But we trusted the Williams-Sonoma name. We can not use this brand new set nor return it; so we will donate it. read more

This WS has poor customer service, uncharacteristically, as most WS stores have great service. I went to return a cutting board that had split apart on me. The manager refused to exchange it, saying that I had not properly maintained the board. After letting her know that I had maintained it per the manufacturer guidelines she still refused the exchange. I even showed her the receipt with oil on it and explained the oiling regimen I'd used. I won't be returning here. read more

My girlfriend and I were on the search of ramekins and decided to pay a visit to the Williams-Sonoma located inside of the Manhattan Village yesterday (11-02-2013). There is nothing like visiting a store that makes Pottery Barn prices look like Wal-Mart price. Williams-Sonoma is not for the faint of heart. The prices on everything from a simple glass to garlic presses are on the 'very' high side of things. With saying that I will say this 'you get what you pay for.' I have been shopping at this Williams-Sonoma for various kitchen needs for many years and never had a single complaint about a product purchased here. I have had items that I have purchased from this location for 10+ years without an issue. I like the feel of walking into Williams-Sonoma it literally has the feel of walking into someone's kitchen. I dig the wooden floors, the light music playing and the various items on display almost like they would be in someone's kitchen. On my visit yesterday (11-02-2013) it was nice to see the Christmas vibe / decorations on display here. Another thing I dig about Williams-Sonoma is that they sell food items (i.e. jams, cake mixes) and lotions that smell like food. The staff on this visit was top notch. When I walk into a 'high-end' store I expect the service to match the prices and the staff was on the ball. My girlfriend and I were able to walk around the store and find exactly what we were looking for. The store was pretty empty and allowed us to walk freely without having to bump shoulders with window shoppers. When I am in need of another 'high' quality product I will without question come back to Williams-Sonoma. If you are looking items you see on display on the cooking network / channel give William-Sonoma a chance and I am sure you will find what you are looking for. read more

I was looking for a specific kitchen item and was told to check here. I entered the store, which seems like a decent size, but the displays are packed full and close together. I had to be very careful in turning around so as not to bump something off a shelf or rack. The good: large selection and decent variety of kitchen items The bad: very crowded and a bit $$$$ The ugly: I counted no fewer than 6 employees and NOT A SINGLE ONE APPROACHED ME. Was it because i was wearing jeans and a t-shirt, the total cost of which would not have equaled one of their clearance items? That's a "Pretty Woman" mistake, folks. I have the money for what I want. I did not find what I was looking for, and I left. No need to go again - found what I wanted online, and will check other specialty stores in the future. Bad customer service kills it for me every.single.time. read more

Customer service superior! The staff is amazing, professional and always welcoming! Michelle, Karen and Kathy are number one! If only PV WS would have a quarter of the knowledge the staff from Manhattan Beach has more people would be happy with them instead of leaving the area to shop in MB. However so well worth it. If I'm going to spend a lot of money I would rather drive to MB and get excellent customer then to stay in my neck of the woods and get horrible customer service. Not going to happen unless the entire staff from PV is terminated or undergoes proper necessary training to deal with an upscale store that most WS stand for except for the one in PV. Keep up the amazing customer service skills MB always a loyal customer! read more

They were so nice to me. I decided to walk off the food I had just gorged on and wound up here. If I'm not thinking about food, I'm thinking about cooking (why do you think I'm such a foodie)? This place is like a high end Home Depot for cooks, and bartenders. I was overwhelmed by the variety of gadgets, and do-dads available to use for food, and cooking...like a kid in a candy store, or a fox in a hen house...I'm not quite sure. The customer service was attentive, without being annoying, and making me feel uncomfortable by following me around the store. They let me browse, and respected my space...WHICH IN TURN MADE ME WANT TO BUY SOMETHING!!! (retailers take note) and after I made my purchase...offered me some of the samples they had made to show how the products worked...SMH, food again...*sigh* read more

This is a chef's heaven. Friendly people and all the culinary items your heart can take. I have loved this place since I was 14 and well I am not 14 anymore but the live is still the same. Please always have a brick and mortar store. Thank you. read more

Williams-Sonoma - Kitchen & Bath Near Me - Manhattan Beach, California

PROS: Ample parking CONS: Lacking service Tired looking employees Considering the location you would think the service would be better. But once I finally got some service and did the whole "You guys are really busy" convo, it was revealed that they have been cutting hours and people. For shopping options, there really isn't that much in store. I went to see their knife collection and it was not impressive. read more

Williams Sonoma lists many sale products on their website. Unfortunately, you can't actually buy them. For example, we tried to take advantage of a sale on a copper bake pan with rack but, on checkout, was informed that the pan was both unavailable for shipping as well as unavailable for pick-up at any store within at least 200 miles from us. Was able to chat with someone in the East, but she apologized but said "too bad". I think that Williams Sonoma lists products on their website that they never have any intention of selling at the listed price, sort of a product bait-and-switch. Very poor business strategy. It just pisses me off! read more

Excellent products and service over the many years I've shopped here. The sales associates are well-informed and very obliging: they check stock in the back, and order (at no shipping charge) anything that's not available in the store. Williams-Sonoma has so many tools, machines, and food products, I feel encouraged and inspired to cook and entertain. Their catalogs contain good recipes, and in the store, usually something is cooking and samples are offered. In addition to their basic plates and bowls, there are terrific platters and serving bowls. Their sales are great, too, especially on seasonal merchandise. By contrast, Sur la Table, although it has some interesting merchandise, does not have the same level of service, and its displays are not very well-organized or inviting. I've shopped in Williams-Sonoma stores elsewhere in California, Hawaii, and back east, but it's Williams-Sonoma Manhattan Beach FTW. read more

I love going to WS Manhattan Beach. Not only are the products great, the entire staff is always helpful, welcoming and fun to shop with! I so appreciate their commitment to going the extra mile to ensure a safe shopping experience during the pandemic. Thank you WS!!! read more

Ohh my good golly gosh. What an amazing place to shop. Everyone is super attentive and kind and inquisitive. Amazing customer service 10/10

Williams-Sonoma is more of a place to shop for a gift rather than yourself. It is pretty overpriced. Even if you have a large gift certificate to spend, you may still find yourself struggling to see anything you want. This Williams-Sonoma, located in Manhattan Village, is a nice store to browse around (a lot of neat stuff for such a small place). The people who work there are friendly (though you do get pushy "Looking for anything in particular?" comments from the staff way too much). If you are looking for a relatively inexpensive gift here, you may want to try their cookbooks. They have a pretty decent selection here. Some of the dishes are impractical due to the special utensils required or the unbelievably long list of ingredients. Still, the books are quite nice and informative about food (even if you don't like to cook, they are still fun to read; and who doesn't love pictures of food). read more

Love this William & Sonoma and plan to come back often! I walked in on a mission to find espresso an cappuccino cups because my in laws are particular about cups lol. I was greeted quickly by a sales associate who helped me identify what missing cups I had and notified me of the current sales! While she was in the back grabbing my items every single sales associate (ALL of them) greeted me, asked if I was helped and invited me to try samples and have water while waiting. All of the ladies were friendly and one associate rang me up so by the time my items were wrapped I was ready to go! All in all, I was very happy and will definitely plan to shop in this location as much as possible. I do tend to shop online because it's easier but will come often and visit all of these ladies anytime! read more

After entering to buy a gift card, I was happily greeted by a floor worker. However, the sales clerk at the register seemed upset that I was taking her away from her cooking. I also purchased a ceramic espresso cup, but had to ask to have it wrapped in tissue. Really? I wasn't impressed. read more

No one greeted us as we walked in. No one offered to help. I wanted to have them show me a table cloth they didn't. This place was a big let down this time around. Seems like the quality in customer service is decreasing everywhere. I expected better from WS. read more

Williams-Sonoma is one of my favorite stores, however, this particular location has the worst customer service imaginable! I had a horrible experience years ago with one of the staff, Joan, and have tried to avoid the Manhattan Beach store ever since. Despite making complaints, the same woman was there when I finally went in the other day and guess what? She is still rude! I won't even go into details but I won't ever shop at that location again. Get it together WS - there are too many other options for your products out there to have staff that treats your loyal customers like trash! read more

I ordered an engagement gift online to be gift wrapped, ready for pickup. Great customer service. Gift wasn't wrapped, salesperson apologized profusely & wrapped it on the spot. Very happy with my experience here. read more

Kristen took my call and even though she didn't have the item I was seeking to look at on display (a particular range), she made helpful suggestions. Even naming competitive stores where I could probably find the item on display to touch/view. Of course, she was a good sales person and made sure to get my phone number and encourage me to come back and purchase from WS. Smart sales. Personable gal. read more

Terrible service both in store and in the customer service helpline. Pottery barn is also notoriously bad at customer service so I'm not surprised. read more

Sales associate Kathryn left a very negative impression on me. Once she found out she was not going to get the "credit" for my sale because of technical difficulties with the register, she walked off in a huff without saying another word. Essentially all she did was answer a question I had in an apathetic manner. There were a couple of other associates who seemed pleasant and made me feel welcome, but Kathryn is the reason I will not be returning to this store. read more

Ordered a 15.75" Peugeot Pepper Mill online on sale, and they sent me a 9" one. Spent time trying to get a replacement which they wouldn't honor. They offered me a $7.50 credit to keep the 9" one. Terrible service. read more

My family and I have been loyal shoppers to Williams-Sonoma for years now, but I have never been as blown away by the excellent customer service as I have today. Leese was simply exceptional and made my shopping experience all the more enjoyable. Not only was she extremely friendly, she knew so much about the products; it's refreshing to speak with someone who knows the products well and is able to make sincere recommendations. Her outgoing and charming personality will surely make me want to visit the store again soon. Thanks Leese for making my shopping day a 5 Star experience!! read more

Do you have to be menopausal to work here? Every employee (except for the expresso machine operator) seems to be in the age group for that. Oh, and how argumentative they are. I brought in a charcoal chimney that was damaged in shipping, looking for an in-stock exchange. The upper handle tack welds broke off, and the handle detached. I feigned not knowing how the handle is used, and said instructions were not included. Dutifully, a small gaggle of ladies tried to figure it out. Eventually, one said the handle goes in to two vent holes opposite the release handle, for stability. After listening to her creative, but wrong explanation, I told her, no, and I asked her to observe the tack welds on the handle and on the body. She, and another supervising clerk, insisted she was right. I know better than to argue with an insistent lady, let alone 2 of them. I then asked them to pull up a picture of the item on their computer. Then they realized they were wrong. However, the picture shows the handle to be riveted (which would have worked better). Eventually, they re-created the on-line order, but could not expedite it to compensate for the customer dissatisfaction. I'm not sure I'll use WS again....too pretentious...too expensive for things made in the same China sweatshop as others selling for 40+% less. read more

My husband and I used to shop here all the time and were always happy with the selection and customer service. It's been awhile since I e visited a WS store, so my daughter and I popped in while we were at the mall. Yes, things are pricey here. A lot of it is stuff that one can purchase elsewhere at a much better cost. However this is expected going in. The items are of good quality, in my experience, and it's nice to be able to see / touch everything in person. While I was paying with my debit card, the cashier asked, "what's your email address?" Thinking it was for my receipt, I gave it to her. After I was finished paying I said, "so I'll receive the receipt via email?" She handed me a paper receipt and said "oh I can do that too." WTF, I didn't want to sign up for a mailing list! And of course I was immediately inundated with emails. LAME. The employees need to be up front with the reasons why they are asking for personal info. I was in the middle of paying and not really thinking, and I felt duped. Again I say, lame. Don't pull that garbage with your customers. read more

I was a huge fan of this store until I encountered the Manhattan Beach branch. I'm pretty sure it was a store manager or something of similar caliber and she was so rude and condescending to me. She was completely unhelpful and looked at me like I was an idiot. I was dressed in a business suit ... so if you're going to be rude to a person dressed up, I'd hate to see what she does to those that are not. read more

Wow! This was the crabbiest bunch I've ever come across at a William-Sonoma. And, trust me, I shop here, alot! I think that I've come here three or four times, since I've lived in Manhattan Beach and they never, NEVER have anything I'm looking for. I either have to hit another William-Sonoma, hit their internet store, or hit Sur La Table. They surely FAIL. read more

I used to shop at this Williams Sonoma often, until I experienced rude customer service from Janet. The other ladies that worked at this location at the time of my last visit were helpful. Janet scolded me for photographing an item that I had planned on researching on-line later that day. She could have approached me kindly, if this was against their policy. read more

Purchased a small expresso cup at Williams-Sonoma and received a lecture because I wanted this small, fragile cup wrapped. I guess you can only not receive this "we are trying to go green" lecture/shaming if you spend a certain amount of money or did I not meet the standard, of their typical Manhattan Beach client. Seems like we could all enjoy being foodies without the uppity attitude. read more

High quality products. Helpful, professional staff. Attractive displays. One of my favorite kitchen shops. I use my Breville cocoa maker as much as our coffee pot. Check it out. Great device to spoil yourself a bit. read more