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    Williamsburg Chrysler Dodge Jeep RAM

    2.0 (81 reviews)
    Open 9:00 am - 8:00 pm

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    4 years ago

    poor service department - high charges poor fixes and the worst customer service - go absolutely anywhere else

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    Ask the Community - Williamsburg Chrysler Dodge Jeep RAM

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    American Pride Automotive - Williamsburg

    American Pride Automotive - Williamsburg

    3.4
    (90 reviews)

    First, I never write reviews. I look at them all the time, but rarely take the time to write one…read moremyself...I felt it was needed to offset some of the reviews I've read here... I recently relocated to Williamsburg and in the midst of packing up and selling my home, I lost sight of my car inspection. It was already over due. I called American Pride and they were able to get me in the same day and even helped me get back and forth to my hotel from drop off to pick up. I am a widow and often get hit up for 'added repairs and services'...(I think being a woman dealing with car things, makes me a target). Given some of the other reviews here, I was a little worried that would be the case. They couldn't have been more kind, were courteous and no added 'recommended services or repairs' were pushed onto me. Just a passed state inspection and ready to go. Thank you American Pride. I wanted others to know, that I DID have good experience and didn't get the usual hit up for add ons.

    Trusted these guys for years until I started wondering about the services they were advising. I'm…read moreno expert on car maintenance and I didn't do the research I should have. Looking at an old ticket from 2024 I see they charged me $240 for a Wynn's Fuel Injection Flush Cleaning Service. Honda doesn't recommend it. They also kept my car for three days once. Fortunately I was able to work from home during that time, but not without cost. I switched to Crow's Garage. They're a tad less flexible but the service is more trustworthy.

    Loyalty Chevrolet

    Loyalty Chevrolet

    3.0
    (54 reviews)

    I have been having my Porsche, Mecedes GLA and Mercedes GLC 300 inspected here for the last 4…read moreyears. My wife's GLA expired and I called to get an appointment. They could not see me for a week. I drove over and talked to Trey Kight, at service desk. I ask him if he could call me if he had a cancellation. He said,"Do you have the car with you?" I did and he took it right in. 30 minutes later I was out the door. Trey and Loyalty are unbelievable in my book!

    I hope this review could be positive but after the experience I've encountered with this dealership…read moreI feel I must warn people to stay away from the sales and service department. I've had several repairs done to my 2017 Silverado which have been not repaired correctly or charged for repairs which weren't needed in the first place. I had a front and rear diff service completed and less than an hour from picking my truck up the rear diff was leaking. I was advised by a manger that it was residual oil, only for him to change his tune and apologies that the rear diff was leaking and had to be re-sealed again. Mind you they had the truck for over 7 hours on a Friday and then I had to come back the next day for it to be fixed. I then came back for a standard oil change which went fine, and I was told I need my front brakes replaced soon. I had my front pads and rotors replaced; both lower control arms and my left front wheel bearing. I asked for my old parts back only to find my front pads to be close to 55% worn. I brought this up to manager Rio once again about feeling deceived on needing a brake repair that wasn't warranted. These repairs were completed back in Oct of 2025 Since then I've brought my truck back several times for a clunk noise that wasn't present after the front lower control arms were replaced. I was lied to several times that the repair was fixed only to drive the truck literally out of the parking lot to have it make the same clunk noise. In Jan the dealership had my truck for one day less then a month. When I came to pick my truck up I found the windshield had a huge crack through the entire windshield. I vented my frustration only to be told by another manager James Bridge that I was a liar and that the damage was present when I dropped off my truck. I told him to please check the cameras, he then stated they don't have any. He then proceeded to give me a walk around paper stating the damage was there...but guess what where my signature it wasn't there and it wasn't a drop off because they gave me a loaner.... I can only assume the dealership was attempting to pull another fast one. I ended up speaking with the GM who told me they were going to take care of the windshield. I then brought my truck my again for the windshield and suspension clunk noise for its 5th (repair/fix) while I was there other customer was venting how she bought a certified used car which was more like a lemon rattled with issues for being a certified used car that she had owned it for less than 2 weeks. During my visits I never once used fowl language or yelled. I did vent my concerns and frustrations to the service department as one would with these concerns Only to have the manager James Bridge very sternly and angerly tell me once the windshield was replaced I was no longer welcome to the dealership and they were not going to look into my cluck issue since there isn't a safety concern with it, even after James even helped my advisor write up the concern, the adviser was completely apologetic at the way he handled the situation and had no clue where that came from. If you take your vehicle here be prepared to be gas lit about repairs that are not needed, damage to your vehicle that wasn't there and if you vent your frustration you'll be asked not to come back. If you need an oil change and a tire rotation sure but for major issues stay away.

    CMA's Williamsburg Ford

    CMA's Williamsburg Ford

    2.5
    (73 reviews)

    Avoid CMA Ford Body Shop at All Costs…read more If you value your time, communication, and basic respect as a customer, I cannot stress enough--do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn't get it back until August 29th, 2025, that's almost 90 days in the shop for a minor repair. Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren't the problem here. The real failure was the complete lack of communication. - I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days. - I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back. - Later I was told he "sent emails." I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn't responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates. - When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows). Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update. To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That's something I did on my own as a best practice, but honestly, the shop should've taken it upon themselves to go the extra mile considering how long they had my vehicle. Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it's what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that's where CMA completely failed. Good repair work doesn't excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should've been a straightforward process turned into a stressful one. This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won't be buying a vehicle from CMA Ford. If they can't handle a repair with honesty and professionalism, I certainly don't trust them with something as important as purchasing and servicing a vehicle. At the end of the day, it's simple: treat customers the same way you'd expect to be treated when you do business with another company.

    Let's start with I'm a little salty to leave one star, but I'll chalk that up to sales…read more I took my Expedition in last July / August 2025 and ask them to please look at my radio / speakers, and to inspect my vehicle for a recall. When I went and picked up my vehicle, they said "If we can't duplicate it, we can't fix it. It's probably talk radio if you listen that allot, or it could be Google play, they don't sound the same as radio" When I ask Dave Lewellen if he checked the recall, he replied "No there's no fix for it yet. When you come back for your oil change we'll look then." My husband dropped my car off after that, for the break recall, and ask them to check the seat. Went to pick up my vehicle and they didn't have it on the paperwork to look at my seat. My husband told me this. I reached out to Dave Lawson (GM) the first part of November regarding my frustration with service. He had me bring my Expedition in and he heard my speakers, and I was telling him my vehicle has Gremlins. He replied it does not have Gremlins. I beg to differ. At that point they ordered seat covers and promised to look into my Gremlins. The only time I heard from them over the last nearly 2 months was when I would reach out, via email. I heard 2.5 weeks ago, they were looking into a loaner for me and ask me if a F150 would be OK. I replied 'it would be fine.' Radio silence. My last email to Mr Lawson, was letting him know of my frustration with this whole process and told him I wanted to sell my vehicle back to them, as I'm done. Radio silence. Bear in mind, over the last couple of years, we've purchased 4 vehicles from them, upwards of $250,000.00 spent with these people. The sales department is amazing, the service department smells like a full porta potty on a hot Summer day. I don't understand "If we can't duplicate it, we can't fix it." If I go to my doctor and explain something that is going on with me she ask questions and does her best to figure out what it maybe, however since she's been a doctor for ao long, she pretty much knows. Isn't a auto mechanic a doctor for automobiles? If, they're worth their weight in salt. You explain and they have the answer, nope not with these people. I have to wonder if they hope, I'll shut up and go away, or if they treat all women like they're clueless.

    Williamsburg Chrysler Dodge Jeep RAM - car_dealers - Updated August 2026

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