Clay Dillard Local Guide·418 reviews·9 photos 15 minutes ago New I am 59 years old and purchased many vehicles in my life. My trip to Williamsburg Jeep was the worst experience ever They do not care about your time I communicated with the salesman I would be there in an hour to test drive a moab 392 jeep. He said come on I get there and the vehicle isn't ready to test drive. I told h9m my most important factory was ride quality He said they needed to go over my trade and run numbers before they would let me drive the car I told them go ahead. Y I'm getting pissed now because t g ey obviously dont care about my time The sale guy still doing nothing towards getting the test drive ready. I make plenty of money and have good credit read more

I went to the dealership in the hopes of buying a Jeep. From the time I stepped onto the lot I was ignored until one salesperson, who was actually helping another customer, asked if I needed help. I asked him about a certain vehicle that was positioned prominently on the lot and was informed I would have to ask the Sales Manager about that vehicle. When I went to speak to the Sales Manager he could not be bothered to stop doing whatever it is he was doing on his computer and then informed me, without looking up or making eye contact, that the vehicle I was interested in was not for sale. Terrible experience. I have not encountered a business that tried harder not to sell a vehicle. Avoid this dealership. read more

I have purchased many Dodges and Jeeps from this dealership over the years and have always had a great experience. It is a family run dealership and every time I go I feel like part of the family. read more

If I could give this place zero stars I would. I have owned my Jeep sent it at 5000 miles on. It has had a death wobble and been into this dealership three times checkered flag. Once the whole time the car was under warranty no one can figure out what was wrong with it all of a sudden when it's out of warranty, they recommend changing the track bar and said that they would guarantee that take care of the problem. Made the problem worse this company doesn't stand by their work absolute full of liars. Do not do business with them or jeep for that matter. This place is the trashiest dealership in Williamsburg traveled to Newport News. Much better experience. I'm surprised this place is even in business. read more

I would like to start this review by saying that I had an absolutely terrible experience one week ago trying to get Williamsburg Dodge to fix my climate control system in a car I bought from them and have only had serviced by them for 19 years. However, once Cole was put in place to offer the service I have come to expect from Williamsburg Dodge he DID NOT FAIL to come through. He took care of business like a true professional and I really feel I can trust taking my car back them now. I think Cole is a solid and true professional, and I hope that NEVER changes. Williamsburg Dodge should be proud to have him on there very good staff. He is a true asset. read more

These guys go out of their way to prove the adage "it's hard to find good help" correct... first took vehicle in back in December. "Parts on order, waiting for loaner vehicle to put you in". Turns out none of it was true. Parts never on order, they don't do loaners... Final resolution from the GM was "go to another dealer". Wanted to discuss with someone with more pull... "He lives in Cali and is never in the store" as he chewed on carrots on the other end of the phone. Very disappointed in my experience, hope yours turns out to be better. read more

Justin Tassara (service desk representative) is an incompetent Neanderthal. I have a 2009 Jeep JKU experiencing intermittent starting issues. I brought it in on Friday for a $199 diagnostic. I explained the situation I'm having with my jeep and provide a full timeline of events and steps I have done to troubleshoot myself. I showed him 3 separate videos I recorded of the issue and Justin instructed me to email them to his company email so he can show the technician. I receive a report later saying they did their inspection/diagnostic and it came back with 7 other issues UNRELATED to the issue I brought it in there for and they wanted to charge me $3,000 for repairing the other issues. I decline everything (because thats not why I brought it there in the first place) and then I call the number provided. I speak to Justin and we discuss the report I just received. He explains to me that he was NOT able to show the technician the videos I emailed him because they would not load. Then he explains that on the report it says "recharge battery to start". The technician deemed I need a new battery. I explained to him this is the SECOND battery I installed in the Jeep and I am STILL having these issues. I have a warranty on the battery so he tells me to go get my replacement from Autozone and bring the jeep back Monday morning. He informed me the ORIGINAL technician will not be in Monday but they have another Jeep technician who is just as good. I go to Autozone immediately after getting my Jeep Friday night and I am still experiencing the intermittent starting issue. I took videos of it on Saturday for proof to show them I swapped the battery but still have these persistent issues. I drop the Jeep back off at 8am Monday morning and speak to Justin directly. I tell him I want to show the technician the videos of the starting issues Im experiencing with the Jeep BECUASE HE COULDNT DOWNLOAD THEM ON HIS EMAIL. He straight up told me no. I said why and he said that he explained the issue to the technician so he's aware. I let it go and I go on my way to work. I call at 3:30pm asking for an update because it shouldn't be this long to finish a diagnostic they already did. I speak to a different service desk representative who is unaware of my situation. He's arguing with me that they did the diagnostic and the technician came back that it was my bad battery that is the issue. I tell him NO I picked up my Jeep Friday, got a new battery, and I'm still having the issues with videos to prove it. He tells me that theyre charging me $199 because thats what they rang me up for in the report. I ask if Justin is there, the representative tells me no he's at a Dr. appointment but he'll be in later. Then I get a text notification to view my invoice. Its $199 for the diagnostic of them telling me everything else OTHER THAN WHY I BROUGHT MY JEEP IN THERE. Now I'm mad and I leave work to go in the dealership. I see Justin in there because he is NOT at a Dr. appointment. I tell him I got a bill for $199 and he says thats because they closed out the service ticket. And then proceeds to tell me the technician was not in today. WHY DID JUSTIN TELL ME TO COME DROP MY JEEP BACK OFF IF THE TECHNICIAN WASNT IN TODAY... He told me there was a second jeep technician, was everyone just not working today? At this point I'm fed up and I don't trust this shady POS dealership. I tell him I want my Jeep back NOW, I'm taking it with me. They give me the keys and I left. I will NEVER be back and after reading other yelp reviews I see I'm not the only one with issues here. I HIGHLY recommend NOT coming here! I looked at my invoice again later Monday evening because I was still thinking about how crazy these people are. When I rechecked it, they changed my invoice to $0 and added a comment saying "cust must change battery to perform diagnostic" but thats funny because when I was in the dealership they wanted to charge me $199 for it but now that I took it and left they said they weren't able to fully perform the diagnostic. Side note thanks for telling me the other issues wrong with my Jeep I was able to change my front and rear differential fluids MYSELF for about $70 and you wanted to charge me $460. You wanted to charge me $330 to RECHARGE my battery, when I had a free warranty one from Autozone. You wanted to charge me $230 to change my Power Steering Fluid because it was low and dirty. I opened up the container and it is FULL and still CLEAN. You wont get a dime from me :) read more

In December 2023, I took my 2022 Kia Sorento to the Williamsburg Chrysler, Jeep, Kia dealership--the same dealership where I originally purchased it. During their inspection, they determined the car needed new catalytic converters. They submitted a warranty claim to Kia, which was approved, pending my submission of all maintenance records. I provided these records, which were fully up to date, and the dealership ordered the parts. After waiting three months with no parts arriving, my vehicle became undrivable. Kia took the car, assuring me that the parts would arrive any day. Two weeks later, they provided a loaner car, but after another month passed with no updates, the dealership claimed that the car didn't actually need catalytic converters. Instead, they stated it needed a new fuel system, citing "bad gas" that allegedly voided the warranty, and quoted me a repair cost of over $8,000. Throughout this six-month ordeal, the dealership continually misled me, and their customer service became increasingly unpleasant. I eventually decided not to proceed with repairs at this dealership and requested my vehicle back. It was returned to me with the rear seats removed (my car had two rows), and the engine cover was lying in the middle of the vehicle. After I pointed this out, they apologized and took the car back to reinstall the seats--but even then, the seats were not bolted down correctly. This dealership demonstrated a lack of honesty, competence, and professionalism. Ultimately, I had the vehicle fixed elsewhere for a fraction of the quoted price, sold it, and now drive a Subaru. read more

I will start by saying I got a great lease deal on a 2025 Dodge Charger. While it was not a smooth process, I am out of state, I can not complain about the deal itself. That is the only good thing I can say about the experience buying an electric vehicle from this dealer. It has been 30 days and I am literally fighting with them about sending me the correct charger included with the vehicle purchase. Either through incompetence, arrogance or just a complete lack of understanding how the Free2Move program is supposed to work, they have made what should be a simple thing like getting a charger to actually charge my electric vehicle a cluster. After nearly a month of being told they are on back order and have no ETA, not even going to go down the rabbit hole that these are supposed to be stocked in their inventory according to the program guidelines set forth by Stellantis, I finally received my charger and it was the incorrect one. It was the 40a version and not the 48a. While this will technically work, it is approx 20% slower to charge than the 48a and that is what I want to have for my vehicle. After many discussion with everyone at the dealership I could talk to explaining this, I was told any number of just simple excuses and lies about why this is the "right" one and all they could order. So I call corporate. immediately they are lost about what this dealer is talking about and confirms it does come with the 48a charger for this car. They even send the internal documents proving this and the process the dealer is supposed to follow outlying this. I call the dealer, and no one even wants to see the docs I just got from Corporate, lol. At this point when I call I am just being sent to VM or not picked up at all. My rep, Becca, who started out great is also not responding to any texts. I have not just resorted to letting corporate deal with this dealer and getting the problem sorted. A very simple problem has turned into days and days of frustrating interaction with this dealer and I would never recommend anyone using them.... Not because they seem to be incompetent with EVs in particular( can't speak to the others cars) or completely out of touch with proper procedures handed down from the Manuf... No because of their complete and total lack of actually helping a customer fix a simple problem they created. There are other things along the way I am just tired of wasting my time even writing this. Also note my temp tag expires in 3 days and I have to get any response about my registration the last few days even though I have texted and emailed several times. I don't know the area there personally, but there has to be a better dealer to use in the area, if possible. Good luck if you don't. read more

I brought my Jeep in for new tires and a tune-up. I'm not going to lie it didn't start off great. The wrong tire came in so it took longer than my scheduled appointment, the short and sweet of it. All in all it didn't start off as a great service experience. Justin stepped in and truly turned my less then 1 star experience into a 5 star. Mistakes happen, we are all human so I try not to let that effect my reviews. It was the difference of guest experience Justin provided that the other staff members did not. He made sure I got my car safely and went above and beyond to correct the issue! Thank you Justin and your team that stayed to get me back on the road safely! read more

Being out of town on vacation with auto problems is stressful and the service team has a lack of empathy. The battery light on my 2015 Dodge Journey came on. Having it checked at an auto parts determined my battery was bad. Because of the location of the battery, none of the auto parts (Advanced Auto, Goodyear, Jiffy, Firestone) would change it. My only choice was this dealership. When I explained to the service team, they said they couldn't get me in until later, if at all that day. They had 44 scheduled appointments and I couldn't be helped right away. I would need to leave it. Having no choice, I was offered a courtesy ride to the car rental. After sitting in the waiting room for nearly 30 minutes (where there was only one customer waiting for service of her vehicle, so we could have been squeezed in) the driver came. That was the only part of my interaction that was a positive experience. After driving us to the car rental, he waited to ensure they had a vehicle, which they didn't. He was nice enough to take us back to the dealer where we had to Uber back to our hotel. After 5 1/2 hours, I get a text with a multi-point inspection telling me the battery was bad and trying to get me to approve hundreds of dollars of additional, nonessential maintenance. After calling, I said I only wanted the battery replaced. I was advised it would be done at 5:30, with service closing at 6. On my way, I get a text saying that it wouldn't be done until 5:40. I therefore had to sit again in waiting room only to find out that it was because my car was being washed. Not sure if this is standard or they were being nice. After a little over 7 hours and close to $550, I had a replaced battery. While returning home, once again my battery light came on. After taking to my local dealership, it was determined that my alternator needed replaced. Ironically, this was not caught as part of the multi-point inspection. I appreciate that they were able to replace my battery the same day; however, they should be able to accommodate urgent situations. Additionally, it makes me question the quality of their service team. I wonder how a multi-point inspection would not have caught the issue with the alternator. read more

What a disappointment of a dealership. The lack of service department takes the trophy. Made the latest mistake of coming in for service last week. After nearly $1500 in repairs, the one part they needed to fix the main issue (water pump) wasn't available and would have to be ordered. That in itself wasn't a big deal, things happen. However, the parts department required me to pre-pay for the $165 part....SERIOUSLY?? I just paid over $1500 to the lack of service department and you have the audacity to demand pre-payment for a $165 part. Fast forward to this week, appointment booked for a while to install the water pump I was forced to pre-pay for...an hour after I drop off the car, my phone rings. I'm sorry sir the water pump is damaged in the box, but at least they noticed before taking apart your car! Upon returning to the lack of service department, I'm approached by the lack of service "manager" in what can only be described as the most disrespectful person to talk to me at a dealership in 30 years. Shaking his head with a smirk on his face, proceeded to only say..."We didn't do anything wrong" SERIOUSLY, that's all you have to say to a CUSTOMER that has now taken off 2 days work for you to still not have his car repaired. What a joke of a "service" department. read more

Called and made an appointment for my Jeep gladiator.... Just an oil change! during The course of making the appointment I told them I would wait. Well got to the appointment and was told the wait time was 2.5 hours. WTH ‍ why even make an appointment! I left and went to jiffy lube. Jiffy Lube was the best. William jeep Chrysler needs to tighten up! won't be going back read more

Made an appointment for a airbag recall on my Dodge Truck. After a 2 1/2hour wait I went to check and the service advisor acted like he didn't know what I was there for. They had to dig around to finally find the work order and keys and they told me that they had to order a part and they never came out and told me that in all the time that I was waiting. I made the appointment for a specific recall so they should have had the part. I talked to the service manager and he was totally disinterested with no apology for me driving 75 miles one way. I bought the truck from them new and will not make that mistake again read more

Just purchased our new 2021 Kia Sorento from Williamsburg Kia! Thanks so much to Rob for making it a smooth and easy process! read more

Williamsburg Chrysler Dodge Jeep RAM - 2021 Kia Sorrento - Car Dealers Near Me - Williamsburg, Virginia

The service department is the shadiest, bottom of the barrel, worse than that one in the middle of the road somewhere that looks like it comes straight from a horror movie. There is no customer service here and they will actually jimmy-rig your car so it has more issues and hope you don't know and bring it back. They also don't honor any warranties or recalls. The technicians, I am pretty sure don't know what they are doing, OR DO and that makes it worse because that means they are intentionally damaging your car so you will come back. Other dealerships might try to up-sell you or charge you more for things you don't need. This service department has no problems with lying to you or damaging your car so they can collect more money. I am not entirely sure this is actually a dealership and if you value your car don't go here. read more

Brought our vehicle in for service. Despite calls and follow-ups over three weeks, we found out the parts were never ordered. Then the technician who originally served us tried to place the blame on us for not "authorizing" the parts order, despite the follow-up calls. Service Manager never returned our calls. Been without use of the vehicle for three weeks due to poor customer service. read more

Terrible. Don't come here for repairs. Electrical harness problem: 10 days to fix. Front suspension noise: 3 separate repair attempts to find a bad bushing, each time they said they fixed it. Nope. When taking in for an oil change they told me I needed my fuel injectors cleaned for $150 as part of what they insisted was scheduled maintenance. When I asked them to point out where in the manual it says so, they dropped it. I can clean my own with a $6 bottle of STP. Last straw: I told THEM I had a bad water pump that needed replaced. They charged me $201 to confirm this and then quoted me an additional $1100 for a total of $1300 to replace the water pump. Plus they wanted to flush my coolant system 40,000 miles early for more $$$s. Place down the street quoted under $600 for the water pump after I turned down the repair at Jeep. I should have stopped going here after they tried to scam me on the fuel injectors. read more

If I could give this place a -1 star I would. I worked with Patti for over a week on getting a car and I have a 2 week old. I texted early Saturday morning to see if the car was still available and I told her we were coming from Richmond. She had texted me the entire week. When I showed up there was a family getting in the car that we had come to buy. I walked in and was told they sold it. We all know that it takes several hours to buy a car and no one bothered to text me to tell me. I hauled a 2 week old and a 15 month old over an hour away for nothing. I just feel so disrespected that my time wasn't considered. All they had to do was call or text me to let me know..... it would have been common courtesy. read more

The service department is always spot on. I have had two vehicles serviced there, and they were great with diagnosing and handling each repair in a timely manner. read more

Don't ever buy a used car from here. Bought a truck, haven't even had it 7months and already needs about 2gs in repairs. Thought when I bought it there was a year warranty and now being told that never existed. So if you buy a car from this place just make sure they take you out to dinner first because your getting shafted. read more

My friends recommended me this car dealership and it was THE BEST car buying experience we ever had in my entire life. I spent less than four hours, Including test drive and paperworks. Keith and Michael were very helpful and patient with all my questions and concerns. Michael took me for a test drive and he explained me each and every specs of the car! Finance Manager Sean was also very professional and warm welcoming. Like other car dealerships, they are not pushy or demanding. Overall an excellent car buying experience. If you're looking for buying a new or used car, Williamsburg CJDR will not disappoint you. read more

Took my Jeep in for an oil change, tire rotation, and "200 point inspection". Left without fluids being topped off which led to my jeep over heating. Before I even left the lot I had a blown bulb and the service tech was rude and I ended up changing it myself. My second trip to this dealership was no better. The staff is the worst. The best part were the guys that picked me and dropped me off. read more

I travelled to Williamsburg from NJ on vacation and about 7 hours into our 9 hour drive, the AC in my jeep stopped working. I called the dealership and they were able to take care of my car quickly. Canon was very helpful, professional and personable. Thank you Williamsburg Chrysler Dodge Jeep for getting us back on the road COMFORTABLY!!! read more

STAY AWAY FROM WILLIAMSBURG JEEP. I recently relocated to Williamsburg from Sedona Arizona. I have a 2019 Rubican Unlimited and recently the power lock switch on the passenger side quit working. I called and made an appointment at Williamsburg Jeep and brought it in to get checked out. While it was there I also got the oil changed and tires rotated. About 6 hours later I get a phone call and the service agent tells me they cannot cover the power lock switch under warranty and he quoted me $450 to fix. When I ask why this is not covered under warranty he tells me the tech said I had installed an aftermarket wire harness. I told the tech the only thing I've ever installed on my Jeep is running board. Aside from this it is totally factory. After I explained this they then told me that the original dealership probably installed it. . I asked them to check the service records, nothing... I called Bill Luke Jeep in Scottsdale. The service agent called me back and said they've never replaced the door wiring harnesses on their new Jeep's. Next my wife called the Jeep dealership and talked to a man named Bill. Bill became frustrated because he could Not give my wife an answer as to why the aftermarket harness was installed in my Jeep and said he had nothing else to tell her and he was hanging up and then did. I drove back to the dealership and the service manager told me how to file a complaint with Jeep (which I have) and then he told me that he would have Keith the GM call me directly (which has never happened, go figure). This is my 3rd Wrangler and as much as I've always enjoyed them, this makes me seriously question if it will be my last. read more

I don't like to post negative reviews and I don't post this one out of any form of malice or anger. I will present the facts only with no opinion. Here is my story and you can judge for yourself. Two months ago on May 13, I dropped my Jeep off for a safety inspection, an airbag light issue and power steering pump. Today is July 14 and I call to check on it every couple of days and it's still unfinished. I am promised that it will be repaired soon and the next time it's just another excuse. After a month I was told a satellite receiver module was the culprit but they are discontinued. I found one online and delivered it to the service dept that same week. After several more calls I leaned the module solved the issue but they had still not ordered the power steering pump. Fast forward four weeks later and the dealership still cannot provide an accurate estimate of when the car will be finished. They refuse to call you back but will promised to every time I call them which has happened no less than twenty times already. I have to call and if lucky enough to talk to the service manager still don't get a definitive answer. This is just what has happened to me and you can make your own determination if your situation might be different. read more

Kudo's to Williamsburg Dodg for excellent customer service. We are out of town vacationers and my vehicle needed fuel filters. I called them two days ahead of time and they were able to get me into their schedule. Very friendly staff and excellent outcome. Two thumbs up for the their customer service. Especially Rob the Service Writer. read more

We have purchased six vehicles at this location. We will only deal with Jim . He makes the process painless and cares about what we want. He does not pressure us into things and is very knowledgeable. read more

Nothing short of a rip off. I went there with recall notices in hand and now my transmission is not nearly as smooth are it was prior to the visit. Also they tried to get me to bite on a rotation, balance and alignment evaluation. 200$. I said no deal. I then discovered Discount Tire. They did the tire work for free, balance and rotation and they told me no alignment was needed. Who would you trust? A pushy dealership? Or a spotlessly clean tire service center that has courteous and informative staff and want your business.... I select Discount Tire! read more

A relaxed and enjoyable experience from beginning to end. We had literally shopped from Manassas to Virginia Beach trying to find the vehicle we wanted. Williamsburg Chrysler was the only dealer to have a selection of vehicles to pick from with the features we were looking for. Mike Dye was friendly and helpful. He made sure we we got everything we wanted from trade to purchase to financing. A personal note: I hate shopping for a new car. And this was actually fun! Mike and team get our highest recommendation. read more

Jeep makes decent products, but this dealership is anything but decent. If zero stars were an option that would be what they earned with my experience. I test drove a Grand Cherokee and liked it fine. Came back a week later to purchase a vehicle equipped just as the one I drove. They had no Grand Cherokees on the lot so I worked with the salesperson to choose my options. He was in a hurry not even understanding the packages. He was desperate to make a sale. The vehicle arrived several days later missing two options I asked for; a sunroof and towing package. The salesperson realized he made a mistake, but wanted me to buy that car, even though it was the wrong one. He said I should go to UHaul for the towing equipment and said I get an aftermarket sunroof...this is a brand new car, really? I asked politely for him to get me the correct vehicle, but he insisted that I come back to buy the vehicle they brought in. At that point I was not interested in doing business with them and just wanted my deposit back. They refused. I called Jeep corporate; they were useless saying they would make a note of it. I went over to Casey Toyota and got a 4Runner instead, which is what I should have done in the first place. They got the exact vehicle I wanted with no mistakes. If you are set on a Jeep, I suggest you go to Newport News or Richmond. This dealership is sloppy, unethical and has an awful reputation in town. read more

Oil Change went smooth enough, I think. The first thing I notice when I get in my wifes jeep is that her dash cam is taken down and is face down in the passenger seat. I reviewed the camera to see when it fell (it has never fallen before) I see myself drop off the Jeep at service, I see someone drive it around the rear then the next thing it has is it against someone's pants leg as they are beeping thru the menus I assume deleting since anytime the engine is started it would record, even if only the seat and sounds. The $79.00 oil change had nothing to do with a dash camera, and they had no business deleting anything from it. He could if simply unplugged it if he is shy of his work. read more

poor service department - high charges poor fixes and the worst customer service - go absolutely anywhere else

This dealership just isn't interested in selling vehicles. We have have been in the market for a new JL since they came out last year. Stopped in about 8 months ago and the salesperson couldn't figure out how to start the Jeep. Last weekend we drove over in our Harley and no one could be bothered to come out and see if we needed anything (place was not busy). Today we went in my Porsche...salespeople were milling around and, once again, nothing. Maybe we don't look like Jeep buyers, but the joke is on them...we will be buying a Jeep in Richmond. read more

Technicians don't pay attention to detail. My girlfriend's jeep renegade oil change, they didn't put back the lower engine cover. My ram 1500 recall caused the backup camera guidelines to disappear. They tried fixing it but couldn't figure it out. Went to visit family in Manassas and took it to Lindsay Dodge where I originally bought it from and they fixed it...something needed to be reset, simple. Dunno why Williamsburg Chrysler couldn't figure it out....probably speaks to their abilities/skills here. read more

Great service. Our breaks went bad coming over the mountains and we needed quick service to keep our vacation on schedule. They got the job done in three hours. Cannon (thats a name) and Cole were very helpful and their crew dropped us off and picked us up at Colonial Williamsburg. I recommend these folks if you're from out of town and need service done quickly. read more

Came into the service department to get a quote for repair and the gentleman at the counter gave me an outrageous price ($1200) for part plus labor. I researched the repair on-line and it was DIY repair for cheap ($48). I described the issue to the man at the counter and he understood what I was talking about and even described the procedure needed to repair the issue. He even said it would take up to 2 days to repair. The repair took me 15 minutes to install the part and test it. I would recommend avoiding this Chrysler/Dodge/Jeep dealership and go to Pomoco Chrysler/Dodge/Jeep dealership in Newport News. read more

Went in for recall inspection and all was taken care of in one visit. Less than two hours. Very friendly and efficient staff. The waiting lounge was the nicest I've been in. read more

Took my RAM there for an oil leak. Gave it back saying it was residual oil from my oil change.....2,0000 miles previous! Took it to Southern Dodge in Norfolk, fixed. read more

I had a scheduled oil change appointment today 12-3-21 for my Jeep Wrangler with 37,xxx mileage not one mechanical problem with Jeep. I got 0.9 miles from the dealership and while at a stoplight I noticed smoke coming from under the hood so I pulled over immediately. Upon my visual inspection I noticed there is oil just dripping from the undercarriage of the vehicle. I then called the dealership and they had the Jeep towed back to dealership. The Service manager Tom Galinac proceeded to tell me it was just a messy cleanup job for me to come take a look. (I'm not an ASE certified mechanic but it doesn't take a rocket scientist to observe the undercarriage was not cleaned period let alone "messy") the Jeep wasn't even on a vehicle lift to look under it, it was out front of their vehicle detailing bay. I then told Mr. Galinac that I would like to physically observe a whole new oil change and once finished I want to physically observe the oil washed from the undercarriage, Mr. Galinac agreed to my request and walks me to their customer lounge where I sat for 20 minutes. Me wondering the status and why I'm not observing the oil change he just agreed to I was met with Mr. Galinac the service manager once again in the service dept. where I asked if I will be observing the oil change being done. Mr. Galinac then told me the issue was handled and it's all been cleaned and ready to go and gives me a hand written card that states "Free Oil Change" and his signature. So I'm not satisfied with him going against his agreement we previously made I was going to brush it off and leave. Well I walk outside and decide to look under the Jeep one more time. I look and there was just as much if not more oil than before. I wiped a handful of oil off and I walk back in to confront Mr. Galinac and he proceeded to tell me the Jeep was washed and they sprayed numerous amounts of brake kleen on the undercarriage and used a pressure washer. I mentioned what about the new oil change that you said I can observe and Mr. Galinac refused the new oil change that he agreed to saying " it doesn't need it because we just did it". By far this service manager is and was the absolute WORST ever experience I have ever dealt with. I can only imagine the amount of innocent elders or women that this man gets over on because they aren't confrontational and won't speak up to him and stand their grounds. BEWARE OF SERVICE DEPT. read more