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    Williamsburg Chrysler Dodge Jeep RAM

    1.9 (77 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

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    poor service department - high charges poor fixes and the worst customer service - go absolutely anywhere else

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    Auto Haus

    Auto Haus

    3.4
    (28 reviews)

    My insurance company recommended Auto Haus for the damage done to my car (by another driver). They…read morewere excellent and provided me timely updates and had my car ready when promised. Very professional. They also have a service center there and sell automobiles. Highly recommend Auto Haus.

    I am bewildered and disappointed. All my previous experiences with Auto Haus have left me feeling…read moreconfident about their work. Auto Haus failed my annual inspection, citing tires that had worn to 1.32. I get my tires from another company in town and so I ordered two new ones. That company, upon learning the reason for my new tires, measured my existing tires. Turns out my tires measured well above FOUR and did not need to be replaced in order to pass inspection. Needless to say I had my car reinspected with them, with the existing tires. Auto Haus response: "How we do it here is we check all around the tire tread and take the lowest value we find. Tire tread depth will always vary on the tire so to be safe we always take the lowest value. Some shops may do it differently but that is just how we prefer to do it to make sure the tire never reaches to where it may wear to the point of failure on one part and not another." So if you have your car inspected at Auto Haus, know that they do not follow state inspection standards, they follow their own. Instead of offering servicing recommendations, they may use their own standards to fail your car.

    Casey Toyota

    Casey Toyota

    2.7
    (88 reviews)

    I owned a 2009 Venza. The very first addition to the Toyota brand. This was a fantastic automobile…read more Other than a new set of tires and oil changes every 5,000 miles mostly from Jiffy Lube. I had no significant problems. A gem. Then this year January, 2024 Casey who I go to to complete the annual inspection (no charge). Charged me for the inspection. That's okay. I can take that. They passed the brakes which I could tell I was down to the metal (sound). They found another problem on the steering column. Just the steering column was somewhere around $2,600. They showed me the area while the car was on the lift. Okay. We discussed the rear brakes and added that $500 to the cost of service. I did neither. They did replace a burnt out bulb in the front. I decided I would have a second opinion before I decided on this repair. At the checkout desk I was (for the first time) shown a bill with an added 5% charge if I used my credit card. Never having had that charge I was surprised. I didn't have a check with me nor that much cash. I paid it accepting the charge. I felt I had no choice. I was a little steamed. I have always had a distrust with car dealerships. Casey had always been helpful in the past. But, the 5% took me over the fence. Last fall I drove the new Toyota Rav 4 @ Casey. The Honda CR-V @ a Honda dealer in Williamsburg. The Subaru Forester at the Casey dealer in Newport News. With this expense on my 14-15 year old car I decided now in January '24 to purchase a new car. I did not feel comfortable with either the Toyota nor the Honda. These cars did not have enough power for me. I found a dealership in South Chesterfield, VA, CMA'S Colonial Subaru. A bit of a trip but I found a comfort level (older woman in my 70's, widowed) that appealed to me within a short time. My salesman Willie Lingenfelter took the time to listen to what I was looking for. Let me drive 3 different models - Forester, Solterra and the Outback LTD. The Outback LTD turbo for me had the power I was after. The style, leather interior, room, comfort. Oh, and a satisfactory price that I was comfortable with. All the checks I needed were there. I purchased an extra 7 year front to back warranty that Subaru offers. Every single person I met through this experience was polite, friendly and helpful. This was an exciting experience for me. A new car. I loved my Venza but it was time. I received a very fare trade in. Casey here in Williamsburg with it's new charges added to the uncertainty I had developed. This IS A VERY PERSONAL experience. But I thought I would share it in a review so if anyone else experiences similar feelings about the Casey dealerships they can make up their own mind. Talk to others. Read other reviews. That what I do. Good luck!

    Problems with the used car I bought that didn't appear until after the 3 day grace period and the…read moredealer hasn't followed through with actually fixing or addressing any of my concerns. They are willing to fix and address anything that was agreed upon at the time of sale but not after their 3 day window. Not to mention that it's been almost 2 months and I'm still waiting on my license plates... I would not recommend this dealership to any of my friends or family. I would have given zero stars if it would let me. Also, do your own financing on used cars. I saved a little over 1% on my financing by using my own bank and handeling the financing myself. The dealership got me approved through my own bank with a higher interest rate. The pictures are after the dealerships quality service and detailing of the car. What a joke...

    American Pride Automotive - Williamsburg

    American Pride Automotive - Williamsburg

    3.5
    (90 reviews)

    First, I never write reviews. I look at them all the time, but rarely take the time to write one…read moremyself...I felt it was needed to offset some of the reviews I've read here... I recently relocated to Williamsburg and in the midst of packing up and selling my home, I lost sight of my car inspection. It was already over due. I called American Pride and they were able to get me in the same day and even helped me get back and forth to my hotel from drop off to pick up. I am a widow and often get hit up for 'added repairs and services'...(I think being a woman dealing with car things, makes me a target). Given some of the other reviews here, I was a little worried that would be the case. They couldn't have been more kind, were courteous and no added 'recommended services or repairs' were pushed onto me. Just a passed state inspection and ready to go. Thank you American Pride. I wanted others to know, that I DID have good experience and didn't get the usual hit up for add ons.

    We were first time customers, car a/c blowing warm air. In by 8am called before 5pm the car was…read moreready. Picked up the car and a/c was blowing cold.... next morning a/c blowing warm again. Called in and they were unable to fit us in for 5 days ? In at 8am ... shortly after a call with um, ya need an $800 hose, um ya no we can't provide a detailed estimate.... um, yeah parts take 6-8 days. Honestly, I lost any confidence this business had the skills to provide this service. I took the vehicle elsewhere ... there diagnosis completely different with a written estimate detailing the condenser as the worn part, the part was ordered and installed in less than 3 hours at about half the cost, with a written warranty. I went back to American Pride Automotive, with the rusted worn condenser and asked for a refund of the $276. misdiagnosis and repair that they claimed to have provided and the Service Director could not for the life of him admit to his businesses failure. So, I gave him and honest chance to save a customer and instead has lost any chance at our business, but for $276 he's bought a lifetime of bad advertising for American Pride Automotive to all our family and friends. I looked at the other reviews for this business and see it's a pattern.... that's a shame.

    Loyalty Chevrolet

    Loyalty Chevrolet

    3.0
    (55 reviews)

    I have been having my Porsche, Mecedes GLA and Mercedes GLC 300 inspected here for the last 4…read moreyears. My wife's GLA expired and I called to get an appointment. They could not see me for a week. I drove over and talked to Trey Kight, at service desk. I ask him if he could call me if he had a cancellation. He said,"Do you have the car with you?" I did and he took it right in. 30 minutes later I was out the door. Trey and Loyalty are unbelievable in my book!

    I hope this review could be positive but after the experience I've encountered with this dealership…read moreI feel I must warn people to stay away from the sales and service department. I've had several repairs done to my 2017 Silverado which have been not repaired correctly or charged for repairs which weren't needed in the first place. I had a front and rear diff service completed and less than an hour from picking my truck up the rear diff was leaking. I was advised by a manger that it was residual oil, only for him to change his tune and apologies that the rear diff was leaking and had to be re-sealed again. Mind you they had the truck for over 7 hours on a Friday and then I had to come back the next day for it to be fixed. I then came back for a standard oil change which went fine, and I was told I need my front brakes replaced soon. I had my front pads and rotors replaced; both lower control arms and my left front wheel bearing. I asked for my old parts back only to find my front pads to be close to 55% worn. I brought this up to manager Rio once again about feeling deceived on needing a brake repair that wasn't warranted. These repairs were completed back in Oct of 2025 Since then I've brought my truck back several times for a clunk noise that wasn't present after the front lower control arms were replaced. I was lied to several times that the repair was fixed only to drive the truck literally out of the parking lot to have it make the same clunk noise. In Jan the dealership had my truck for one day less then a month. When I came to pick my truck up I found the windshield had a huge crack through the entire windshield. I vented my frustration only to be told by another manager James Bridge that I was a liar and that the damage was present when I dropped off my truck. I told him to please check the cameras, he then stated they don't have any. He then proceeded to give me a walk around paper stating the damage was there...but guess what where my signature it wasn't there and it wasn't a drop off because they gave me a loaner.... I can only assume the dealership was attempting to pull another fast one. I ended up speaking with the GM who told me they were going to take care of the windshield. I then brought my truck my again for the windshield and suspension clunk noise for its 5th (repair/fix) while I was there other customer was venting how she bought a certified used car which was more like a lemon rattled with issues for being a certified used car that she had owned it for less than 2 weeks. During my visits I never once used fowl language or yelled. I did vent my concerns and frustrations to the service department as one would with these concerns Only to have the manager James Bridge very sternly and angerly tell me once the windshield was replaced I was no longer welcome to the dealership and they were not going to look into my cluck issue since there isn't a safety concern with it, even after James even helped my advisor write up the concern, the adviser was completely apologetic at the way he handled the situation and had no clue where that came from. If you take your vehicle here be prepared to be gas lit about repairs that are not needed, damage to your vehicle that wasn't there and if you vent your frustration you'll be asked not to come back. If you need an oil change and a tire rotation sure but for major issues stay away.

    CMA's Williamsburg Ford

    CMA's Williamsburg Ford

    2.5
    (74 reviews)

    Ford rescued damsels in distress!…read more I was driving with my two colleagues through Williamsburg on our way home. The rear window broke that morning (i.e., would not roll down or up) and we thought we could make it home but then it started to rain. We found the Ford dealership after a trip to Pierce's BBQ, and asked for assistance from the first gentleman we saw, Kenny Tharpe. Kenny arranged for a mechanic to take a look at the door. The mechanic, also named Kenny, pulled apart the door immediately and diagnosed a broken regulator. Unfortunately, a replacement part was not in stock, so Kenny got the door put back together, the window up and cleverly wedged shut so we wouldn't be rained on during our trip home. THANK YOU SO MUCH, FORD, KENNY AND KENNY!!!

    Avoid CMA Ford Body Shop at All Costs…read more If you value your time, communication, and basic respect as a customer, I cannot stress enough--do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn't get it back until August 29th, 2025, that's almost 90 days in the shop for a minor repair. Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren't the problem here. The real failure was the complete lack of communication. - I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days. - I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back. - Later I was told he "sent emails." I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn't responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates. - When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows). Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update. To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That's something I did on my own as a best practice, but honestly, the shop should've taken it upon themselves to go the extra mile considering how long they had my vehicle. Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it's what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that's where CMA completely failed. Good repair work doesn't excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should've been a straightforward process turned into a stressful one. This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won't be buying a vehicle from CMA Ford. If they can't handle a repair with honesty and professionalism, I certainly don't trust them with something as important as purchasing and servicing a vehicle. At the end of the day, it's simple: treat customers the same way you'd expect to be treated when you do business with another company.

    Williamsburg Chrysler Dodge Jeep RAM - car_dealers - Updated June 2026

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