On a scale of 1-10, I would rate this Caliber location a 3/10. I'll start with the positives before…read moregetting into the issues. The front desk ladies deserve credit. Both women were extremely kind, understanding, helpful, and genuinely good at their jobs. They were the only consistent bright spot throughout this experience. The mechanical work from my accident was also done well. I know this because I took my car to a trusted shop afterward to review Caliber's mechanical repairs from the initial insurance claim, and everything checked out. Communication during the insurance claim itself was decent at first, and Jason was friendly initially while handling the claim. However, that changed. During the initial claim, Jason repeatedly pushed me to leave an amazing review, mentioning that I'd receive a discount on a paint job if I did. Well during the initial claim, I requested a paint job on the front half of my car. I was quoted around $1,000 out of pocket. The insurance repairs plus the paint job took about a month. When I got my car back, the paint was not correct. My car is Mazda Soul Red Crystal, and in certain lighting the paint was noticeably orange. On top of that, my passenger-side B-pillars were heavily scratched, likely from aggressive buffing. They admitted fault and offered to replace those parts. As someone who just paid $1,000 for a paint job, I requested the work be redone. This was not only due to the incorrect color, but also because there was buffing compound and scratches left all over the car. Caliber advertises a lifetime warranty, cosmetic and mechanical, so I fully expected the work to be corrected. After some pushback plus back and forth about whether the color was actually wrong, I was told to drop my car off on December 2nd for warranty work. After that, communication completely fell apart. I was told warranty jobs don't receive updates like insurance claims, and that I'd get updates on Wednesdays. I received one update total over the course of more than 30 days. I had to repeatedly call just to get basic information about my own vehicle. The front desk ladies had to physically track down the GM to get updates for me because he wasn't following through on communication. Almost every update after mid-December was "it'll be done next week," which kept getting pushed back. The GM admitted the color was wrong and put me in a free rental, which I appreciated. But after that, I received no meaningful communication. I finally got my car back around January 9th, only to discover new issues. The paint had heavy swirl marks and scratches that absolutely did not reflect a "fresh paint job with buff and polish." My car looked like it had been run through a car wash repeatedly. I am very particular about my car, and I notice things others might dismiss. A fresh paint job should look close to new, not damaged. I also discovered they repainted nearly the entire car without asking me, yet somehow didn't paint the roof, which now does not match. The rear half of my car was originally factory paint, and I wanted to preserve that. No one consulted me. On top of that, my trunk emblems were removed. Worse, my left blind spot sensor was malfunctioning, giving false alerts or failing to alert at all. This could have caused an accident. I brought the car back, and Jason confronted me aggressively about my social media posts, accused me of exaggerating, and spoke to me in a passive-aggressive, intimidating way. I ended up crying in the lobby. The front desk staff apologized for his behavior, and the GM also apologized. I asked to have the sensor fixed elsewhere. Another shop diagnosed it properly: the rear left sensor was broken and needed replacement and recalibration, totaling $1,300. Caliber did pay for it, and since then my car has been functioning perfectly. This is my honest experience. When I say "Caliber," I mean the location overall, not every employee. The front desk staff were wonderful. Unfortunately, due to poor communication, unauthorized decisions, cosmetic issues, and unprofessional behavior from management, I would not recommend this location and will not return.

I suggest you ask before you do any work here. We had an…read moreinsurance claim back in fall 2023 and we are still missing parts!! I've called every 2-3 months asking for an update and they say "oh yeah my manager will call you back TODAY". I've received only 2 calls letting me know it's on back order. I can't imagine after 24 months a part is still on back order when 2 newer models of my car has already come out! And I don't understand how they got paid by insurance and still not fix my car!! And still not call me back. I called yesterday and the agent said "the GM Chris White will call you back today. He will." Maybe I don't understand what "today" is. Because I'm honestly pretty patient for 24 months waiting for my car to get its last part. It honestly missing on my car. Yes it's drivable. But, I pay good money for a car with missing parts. Stay clear or at least ask upfront if parts are available and make sure you don't expect them to ever call you back "today" or get work "today".