On a scale of 1-10, I would rate this Caliber location a 3/10. I'll start with the positives before…read moregetting into the issues. The front desk ladies deserve credit. Both women were extremely kind, understanding, helpful, and genuinely good at their jobs. They were the only consistent bright spot throughout this experience. The mechanical work from my accident was also done well. I know this because I took my car to a trusted shop afterward to review Caliber's mechanical repairs from the initial insurance claim, and everything checked out. Communication during the insurance claim itself was decent at first, and Jason was friendly initially while handling the claim. However, that changed. During the initial claim, Jason repeatedly pushed me to leave an amazing review, mentioning that I'd receive a discount on a paint job if I did. Well during the initial claim, I requested a paint job on the front half of my car. I was quoted around $1,000 out of pocket. The insurance repairs plus the paint job took about a month. When I got my car back, the paint was not correct. My car is Mazda Soul Red Crystal, and in certain lighting the paint was noticeably orange. On top of that, my passenger-side B-pillars were heavily scratched, likely from aggressive buffing. They admitted fault and offered to replace those parts. As someone who just paid $1,000 for a paint job, I requested the work be redone. This was not only due to the incorrect color, but also because there was buffing compound and scratches left all over the car. Caliber advertises a lifetime warranty, cosmetic and mechanical, so I fully expected the work to be corrected. After some pushback plus back and forth about whether the color was actually wrong, I was told to drop my car off on December 2nd for warranty work. After that, communication completely fell apart. I was told warranty jobs don't receive updates like insurance claims, and that I'd get updates on Wednesdays. I received one update total over the course of more than 30 days. I had to repeatedly call just to get basic information about my own vehicle. The front desk ladies had to physically track down the GM to get updates for me because he wasn't following through on communication. Almost every update after mid-December was "it'll be done next week," which kept getting pushed back. The GM admitted the color was wrong and put me in a free rental, which I appreciated. But after that, I received no meaningful communication. I finally got my car back around January 9th, only to discover new issues. The paint had heavy swirl marks and scratches that absolutely did not reflect a "fresh paint job with buff and polish." My car looked like it had been run through a car wash repeatedly. I am very particular about my car, and I notice things others might dismiss. A fresh paint job should look close to new, not damaged. I also discovered they repainted nearly the entire car without asking me, yet somehow didn't paint the roof, which now does not match. The rear half of my car was originally factory paint, and I wanted to preserve that. No one consulted me. On top of that, my trunk emblems were removed. Worse, my left blind spot sensor was malfunctioning, giving false alerts or failing to alert at all. This could have caused an accident. I brought the car back, and Jason confronted me aggressively about my social media posts, accused me of exaggerating, and spoke to me in a passive-aggressive, intimidating way. I ended up crying in the lobby. The front desk staff apologized for his behavior, and the GM also apologized. I asked to have the sensor fixed elsewhere. Another shop diagnosed it properly: the rear left sensor was broken and needed replacement and recalibration, totaling $1,300. Caliber did pay for it, and since then my car has been functioning perfectly. This is my honest experience. When I say "Caliber," I mean the location overall, not every employee. The front desk staff were wonderful. Unfortunately, due to poor communication, unauthorized decisions, cosmetic issues, and unprofessional behavior from management, I would not recommend this location and will not return.

I suggest you ask before you do any work here. We had an…read moreinsurance claim back in fall 2023 and we are still missing parts!! I've called every 2-3 months asking for an update and they say "oh yeah my manager will call you back TODAY". I've received only 2 calls letting me know it's on back order. I can't imagine after 24 months a part is still on back order when 2 newer models of my car has already come out! And I don't understand how they got paid by insurance and still not fix my car!! And still not call me back. I called yesterday and the agent said "the GM Chris White will call you back today. He will." Maybe I don't understand what "today" is. Because I'm honestly pretty patient for 24 months waiting for my car to get its last part. It honestly missing on my car. Yes it's drivable. But, I pay good money for a car with missing parts. Stay clear or at least ask upfront if parts are available and make sure you don't expect them to ever call you back "today" or get work "today".

They were great, got my care done when promised, and it looks great. Will definitely use again…read more people especially David are very nice.

Unethical business. I don't normally post reviews on Yelp but people need to know when a business…read moreis not honest.

First of all, the office and repair areas are immaculate. I was so impressed. The customer…read moreservice was outstanding. I had many questions and they were polite and patient and always responsive. The work was perfect....and when I picked up my car (done early, by the way) it was cleaner than when I bought it new. I really cannot say enough about the quality of this business. If you need a repair, don't go to another repair shop. This is THE place for your repair!

Magnificent. Had front bumper damage, and not only did they fix it in under a week, they detailed…read moreit AND replaced my missing hubcap gratis. These guys are real pros, highly recommended.

I am giving Tony 5 Stars for his rapid response, courtesy, rate quoted per hour…read more However I did not use T & T as it was too far from my house for me to drive at this time. I would suggest anyone needing car body work give him a call.

they will give you a estimated date and then will give you excuse after excuse for not having the…read morejob done. i do not recommend this place at all. still waiting for my car. how am i suppose to move around without a car?

Was in a wreck with extensive damage to the front of my 21 Toyota Corolla. Williamson Collision…read moreCenter went above and beyond! They saved my car from being totaled out. The entire process was great. The owner and Angeline were so friendly and called me several times with updates. The owner got the best prices on parts. The car looked amazing with I picked it up! I truly hope I never need their services again but if I do I will not hesitate to return!

I had a what seemed to be a major issue with pole hitting on my Highlander but Amber and Mike…read moreassured me it wasn't as serious as I had thought. They were able to make the repair in minimal time without gouging me with exorbitant estimates compared to other competitors. Save your time, money and frustration and go directly to Williamson.

This place goes beyond every expectation anyone would have going to an auto place. Honest and no…read morepressure esp on us girls....I have taken my vehicles here for over a years and they always get me in fast and get done asap. As and added plus my vehicle always looks way better that when I took it in. Very friendly an affordable

My 2015 Chevy Silverado had several dents in it and Pikes did a great job of not only removing the…read moredents but making it look better than when I bought it new. Good price and quick turnaround.

The folks at Maaco in Cumberland really did a fantastic job on my Mayberry Sheriff's Office replica…read moreFord Crown Vic. Painted two tone black and white (like a squad car). Even though they "don't charge extra for overspray", I didn't find any, which I appreciated . They even called to tell me that they were going to need to charge me a whole $40 extra because of something insignificant...and they didn't even try to swipe my brake calipers (inside joke). HIGHLY RECOMMENDED!

Best body shop in Indy. They really took care of me and have taken great care of my friends'…read morevehicles in the past. Sam and Ed are very transparent and treat the customers with care. 100% recommend. Excellent work by them.