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    Williford's Servicecenter

    3.0 (6 reviews)

    Services - Williford's Servicecenter

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    1 More Service

    Vehicle towing

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    Fletcher's Towing & Recovery - Towing Near Henrico, Hanover, Chesterfield, Glen Allen, Richmond, Montpelier, Ashland, Rockville, Short Pump, Mechanicsville

    Fletcher's Towing & Recovery

    (25 reviews)

    Fletcher's Towing is the only company you should be calling to tow your vehicle!…read more I was stranded on a Saturday night with mother's day being the next day. He dropped everything he was doing to come get my car where it needed to go! He is thoughtful and treats your car exactly how he would to his own. I always have peace of mind and trust for my Corvette to get handled perfectly. It is very inexpensive for the quality of work. Look no further and give them a call! John

    This is a five star review so you already know my thoughts, but after speaking with Chris today I…read morethink it's important to go into a bit more detail. For any company out there HOW they do business is just as important as whether they do a good job. Read on. I'll try to entertain you along the way I promise. I don't know jack about cars. It's not my thing and never has been and I always feel like an idiot when something goes wrong because while it would probably be a good idea to learn what makes my car go VROOM VROOM life is too short and I have other things I'd like to spend my time on. So one day I wake up and my car won't VROOM or even turn on. Crap. It's stuck in the drive way and there's no easy way to jump it in the position it's in. How do I even jump a car? ::Googles how to jump a car:: "Jumping your car might lead to injury death and maybe destruction of electrical equipment/starter" oh nice great easy I'll pass thanks. I called a few shops, some big, some small. All of them tell me it's an alternator problem based on the dash lights, age of the car, etc. I'm told I shouldn't try and jump it because it could die at any moment which might lead to me dying any moment so just have the car towed and they'll do some diagnostic work on it. My BS detector starts perking up but again, not a car guy. I look on yelp and see that Sam's is pretty close to where I live so I put out a request for a quote. Yelp told me they would send it to a few people I said sure fine whatever. Within a few minutes I get a message from Chris asking for some details about what's wrong with my car. I tell him it won't start and relay what the shops told me. He gave me a quote and said he could squeeze me in sometime today (we spoke yesterday evening). Oh I also got an automated message from another towing company this morning, and the third one never bothered to respond. Fast forward to this morning Chris shows up at my house and immediately pulls out a jump kit to get my car started to rule out the alternator problem. Why? He's the guy towing my car why does he care....? It starts and stays start-ed. He tells me to skip the shop and go to advanced auto where they can test my battery and throw a new one in because it's definitely not my alternator. (I also googled what an alternator was because cars are ::waves hands:: made of magic or something). There was a service charge for him to come out which I felt was more than fair for the amount of money he saved me. Turns out it was just a dead battery most likely from the heat and not going anywhere/working from home. He could have made more for towing me a mile down the road and let the mechanic figure it out but he didn't. That is....so important these days. In the business I'm in, integrity is in short supply (Real Estate. Don't even get me started), and honestly it seems like it's in short supply everywhere. Nobody is honest with each other and it's very rare you come across people, let alone business owners, that aren't trying to skin you alive and pull a fast one on you to make an extra buck. Chris didn't do that. He was professional and honest. I know he wasn't trying to just fix the issue so he could cut and run to the next job. We sat and spoke for a bit while the car ran just to make sure it wouldn't abruptly die. After he left I almost felt like I ripped him off for not ripping me off. Is that weird? That's weird isn't it. Anyway five stars A+ would definitely call him for any future towing needs and you should too.

    On Time Towing - Facts of business

    On Time Towing

    (78 reviews)

    Manchester

    Let me first start off by saying NOONE likes to come outside to see that their car is gone and has…read morebeen towed. That was my daughter's experience recently. Never have we experienced this before and didn't know what to do. It started with a simple call to the company. The gentleman was VERY professional and respectful as he explained the rules and the steps we needed to take to get our vehicle. We find out the only person that could pick-up the car was the person that it was registered to. This was a little complicated because the person that the car was registered to was out of town on vacation. The office staff helped us through the process every step of the way. Something I am deeply grateful for. I write all of this to say...it wasn't the tow truck companies fault that our car was parked in a lot that was monitored for towing. This day and time, we like to blame someone else for OUR actions. If you find yourself in this situation as we were, one suggestion I have for you is to BREATHE. On Time Towing will ease your mind (maybe not your headache due to stress that you caused) and help you through the process. Kuddos On Time Towing for an Atta-boy of job well done.

    If I could give them zero stars I would!…read more 1. Tow Notification: Around 6:30 p.m., my husband's car was towed from his place of employment. When we contacted the tow dispatcher, they stated that the vehicle was towed because the parking pass was not visible in the window. 2. Retrieving the Vehicle: The next morning, when we picked up the vehicle, I immediately observed that the parking pass was clearly visible. 3. Reviewing the Impound Receipt: The receipt listed "see notes," so I went inside the tow office to review them. I explained to the man at the window that the dispatcher claimed the parking pass wasn't visible, but it was clearly in place. I also noted that my husband has worked at this establishment for over five years, and this has never happened before. 4. Contradictory Explanations: The man at the window said he personally saw the parking pass during his morning walk and that visibility was not the reason for the tow. Instead, he claimed the car was parked in the wrong lot. When I asked to see or print the notes, he initially refused, saying he "couldn't print them." 5. Accessing the Notes and Photos: I was later able to photograph the notes, which read: "The car had a paper permit per 'Joy' and was parked in the wrong area." I also viewed the photos taken at the time of towing; the car was clearly parked in the same area it's parked in every week. 6. Interaction with Tow Company Employee: When I took a photo of the notes, the man jumped up and told me I couldn't take pictures. I then asked for a refund since the car was illegally impounded, and the reason provided did not match the facts. The man replied sarcastically that if I was "hard up for money," I could wait for the manager to arrive the next day. I clarified that I'm not "hard up" I just want a refund for an unlawful tow and for it to be documented that: * The car had a visible, valid parking pass. * The employee confirmed he personally saw the pass that morning. At that point, he became hostile and told me to leave and return when the manager is in. Additional Concerns * The company has no email address or functional website, which makes documentation difficult. * Online research shows multiple reports of similar illegal towing incidents involving this same company. * The employee stated, "we get sued all the time," and discouraged me from seeking legal help due to legal fees yet expected me to pay for an illegal tow. * The company's fees are not posted anywhere, and the amount we paid was significantly less than other impoundments, suggesting possible irregularities or acknowledgment of wrongdoing

    Williford's Servicecenter - servicestations - Updated June 2026

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