I was pleasantly surprised with how well they cleaned everything. The price for the work was very…read morefair. I took everything out of my car before taking it, so I can't comment on items going missing like others have. My only negative (and why I didn't leave 5 stars) is that the pricing is confusing and the cashier was rude.

I have both my car's carpets cleaned every year here. Excellent and fast. Have had cars detailed…read morehere before selling with very good results also.

They stopped using cameras so the customers could watch what they were doing in the pit. When I…read morepreviously had my oil changed here, they would show me the dipstick with clear new oil. Today the oil was dirtier than it should've been after a change. They tell you you can come in the office and look what they did in the pit, but their video is so muddy, you really can't see anything. They try to tell you that your oil would've been cleaner if you had your fuel lines and jets cleaned. Not sure how that equates? Won't be back. The only plus is the free car wash You receive after they change the oil.

Car was nice and clean. Very nice guy working there. So friendly. Or maybe I'm just in Wisconsin…read moreand used to Illinois people who are usually pricks

Posting on behalf of a friend who experienced this:…read more "I brought my vehicle to Tsunami Express Car Wash on Washington Ave and had two very upsetting experiences in just a few days. On my first visit, there was a truck in front of me and two cars behind me in the wash lane. At the end of the wash, the rolling door started coming down on the truck in front. The driver had to get out and try to lift the door so it wouldn't damage his truck. During this, the conveyor and rollers kept moving and my car was still being pushed forward with my two kids in the back seat. I was honking nonstop so the staff would stop the system and the cars behind wouldn't hit me. It felt very unsafe. When I went back a few days later to talk about what happened, I was brushed off. I also found out my membership, which was supposed to be $10/month until December, had been charged at $20. They canceled my membership and gave me 5 "free" washes instead. While I was there, the same rolling door issue happened again: it came down and badly scratched a truck and dented the SUV behind it. Staff blamed a former employee instead of taking responsibility or fixing the obvious safety problem. I tried to contact someone higher up. The corporate number I found online told me they couldn't help and that I needed to speak to the location. When I went back to the wash to ask for a manager's contact information, the man in charge refused to provide a phone number, said it was none of my business, and became very rude. He called me "crazy" and "stupid," refused to give me a refund, and told me not to come back. There were two other employees in the office who said nothing while this happened. I left in tears and felt completely helpless and disrespected. Because of the unsafe equipment, the damage to vehicles, and the way management treated me when I tried to address it, I will not be returning and I don't feel this is a safe place to bring a vehicle--especially with kids in the car."

Since they changed companies its been the most horrible exsperiance…read morei've ever had!!!!!. The brushes damaged my front bumber to a total of $2000!! And I keep getting the run around from the worst unprofessional customer service ever!!!!! I advice anyone that values their car not to Ever,Never take your car there!!! They are scandalous. And they are not accredited by the BBB!

The quality of the complete car wash with inside vacuuming and window cleaning made my car look…read morelike showroom condition. Kevin was outstanding, courteous and very friendly. The manager is also very helpful Best deal that I know of. Complete car wash with inside vacuuming and window cleaning 5 for sure Thank you

I have had a membership there for about two years. This place has really gone down hill since the…read morecurrent owners took over! The chain that runs the car wash system keeps breaking down. Half the time I go there the line is shut down for "maintenance". To make matters worse, they stopped answering the phone so I cannot call to check to see if the wash line is back open. Really? I'm pretty close to cancelling my two memberships if things don't get better. In addition, the oil change area is terrible! I recently went in for an oil change. When I got there the guy came out to my vehicle and said it would be 15 minutes before they could start on my vehicle. The oil change ended up taking 55 minutes. They did not check my tire pressure, fill up my washer fluid or check my filters. I didn't bother to say anything because I just wanted to get out of there. I will never get another oil change there again!

I paid the $12.00 for the top touchless car wash. The door opened, there was a two second rain,…read morethen nothing. Of course there was no one there to help. It must be nice to run a business without being on site. I returned home. I called the number given. This was on a Friday afternoon. The lady told me to go to a different location on Monday at 8::00 am to get my money back. I told her that I could not come at 8:00am. She said I really could come anytime the following week. I just returned home. No money. No carwash. The place they told me to go to was not open. I went back to the place where I thought I could get the car wash. No one was around.

I called and made a reservation which was quick and simple just asked for name, phone number, and…read morecar type. Brought my car to the large ip location for fill inside and outside car detailing. I have a 2018 Nissan maxima and it was $200. They charge you less if you pay cash. My car was spotless. The guys that work there are so sweet. The only reason I didn't give it a 5 star review was because there were streaks on my plastic parts of my car and a few pieces of crumbs left when I picked it up.

Absolutely not completely overpriced. The quality of the service is decent, but the pricing is a…read moretotal rip off. I will never go there again.

Fast, Friendly, priced right. Highly recommend both the oil change and car wash service.read more

Car is still dirty - don't bother wasting your money. Go to Tommy's or Kwik Trip and get your car…read moreclean cause it won't happen here.

If I could give a 0 I would. 1 is way... to generous. So I got the standard wash- $7 and yeah now I…read moreunderstand why the guy drying his car was looking at my Tahoe so weird. The dirt is still all over. My running boards and filthy, the back and sides all still have salt on it. Maybe it's time to upgrade your system!!! Not WORTH ANY $$$$