Shay, a level 7 stylist, apparently has been working there for 15 years, needs to go back to school to listen to what the customer wants. Posted on their page- "Maintaining the integrity of our guests hair is our #1 priority." Integrity is defined as the quality of being honest and having strong moral principles... Let's be honest. I didn't get what I wanted. At all. Oh and- **I'm literally a walking advertisement of their brand!!! These pictures show why certain stylists (SHAY) need to take a few more classes. Hair is so important to men and women. We put so much time into our looks and our hair can either compliment us... or make us look worn out. I picked a special day, my daughter's birthday, to take time out of my almost 90 hour week to treat her and myself to what was supposed to be a fun experience for us. First, I changed my appointment to make it convenient for SHAY at willo salon and ended up not getting my hair done with my daughter on her birthday. A small sacrifice to pay, but I figure if it would help the salon or someone out, why not... but SHAY didn't listen to a damn word I said. She requested I showed her a picture of what I wanted. So I showed her a picture of a brunette with peek-a-boo blonde. Simple, right? Well, not for SHAY! SHE MADE ME A BLONDE. NOT ONLY DID SHE NOT DO WHAT THE PICTURE SHOWED, AT ALL, SHE'S CREATED A LOT MORE WORK FOR ME WITH UPKEEP. I went home and tried to like it. It didn't look bad, but it was 100% not what I wanted. Everyday, I got up to get ready for work and hated it. It was not what I asked for. Not even a week passed when I was calling to speak with a manager. After going back and forth, they were wanting me to come in so they could put dark over the blonde... I told them I DON'T HAVE TIME TO GO TO A SALON FOR HOURS, AGAIN! I DON'T HAVE TIME FOR UPKEEP! I DIDN'T WANT UPKEEP!!!! BLONDE WILL LIGHTEN UP WITH DARKER COLOR PUT OVER IT! IT WILL NEED TO BE TOUCHED UP AND WHY SHOULD I HAVE TO KEEP PAYING FOR THEIR MISTAKE? Plus, the hair wash station here is most uncomfortable I have ever been in (AND I WAS LEFT THERE FOR OVER A HALF AN HOUR) After going back and forth about my schedule, what I didn't have time for, I was finally refunded $283 for the color. Just wait. It gets better. While she hardly spoke a word to me during the color application... I honestly don't know if she was not feeling good or having a really bad day... but when she cut my hair, THE CUT SHE GAVE ME WAS SO UNEVEN, it's embarrassing to wear down. I've been wearing it up so much (because more of the dark shows) that when I finally wore it down 2 weeks later, SOMEONE ELSE POINTED IT OUT (HOW FREAKIN EMBARRASSING, RIGHT?)! I contacted the salon again. Sent pictures of the sh*t job and after 3 more days... they said: Sorry, it's been more than 2 weeks. We think it's best you go somewhere else... Money was no object on my daughter's birthday. After an almost $700 salon trip (including a tip, which I was not stingy on) the least you could do is fix the cut since SHAY f*cked up both my color and cut. So, not only did I move my appointment for the convenience of SHAY and the salon, end up with color I didn't want lots of breakage, a botched haircut... and they aren't going to fix what SHAY screwed up. That is called stealing. Providing the INTEGRITY OF MY HAIR seems like it's only through certain stylists... NOT WORTH SHAY. **Thank you for f*cking up my hair. Money is obviously more important to you than quality work from your stylists. It's considered stealing when you do a job like this and charge for it. WHERE THE FK IS THE INTEGRITY, NOW ? read more

Willo Salons - Roseville - Here is the uneven cut. THANKS SHAY - Hair Salons Near Me - Roseville, California

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Shay is excellent at styling hair and highlighting hair will definitely go back. Very friendly and professional

Love this place! Came here twice for a haircut/ style. They never disappoint, they know what they are doing. Something I love is when making your appointment online, you can find an option for "no talking" service. For those of you who have a lot going on I would suggest things for a relaxing time. read more

Willo Salons - Roseville - Hours after my appointment blowout hair! - Hair Salons Near Me - Roseville, California

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Im in tears...I have naturally curly hair, but straightened it to see the cut. Its uneven and choppy. Worse cut ever! I feel like I never can trust anyone to cut my hair again. Do not get your cut here at Roseville Fountains. read more

Willo Salons - Roseville - Choppy haircut - Hair Salons Near Me - Roseville, California

I cannot recommend Shay enough! I've been getting extensions for a while now, and she is by far the best stylist I've ever been to. From the moment I sit in her chair, I know I'm in great hands. She is incredibly professional, detail-oriented, and truly has a gift for what she does. What sets Shay apart is not only her skill but also her care. Extensions can sometimes be uncomfortable, but with Shay, I never experience pain or irritation--she applies them so seamlessly that I often forget I even have them in. They feel natural, never pull on my scalp, and most importantly, they look absolutely flawless. Every single time I leave her salon, I walk out feeling fabulous, confident, and camera-ready. Shay also takes the time to understand exactly what I want, whether it's volume, length, or a certain style. She blends the extensions so perfectly with my natural hair that no one ever knows--they just assume I was born with gorgeous, full hair! On top of her talent, she creates such a welcoming and relaxing environment. She's warm, easy to talk to, and always makes me feel comfortable. I've received countless compliments on my hair since going to Shay, and I always tell people it's all thanks to her expertise. If you're looking for a stylist who not only transforms your hair but also makes the entire experience enjoyable and pain-free, Shay is the one. I will never go anywhere else--she is truly amazing at what she does! read more

What a beautiful salon! I just had a partial highlight with Arlene today and she did a phenomenal job of listening to what I wanted and then making it a reality. She even worked with my budget which was so appreciated. My hair feels amazing after the botanical treatment. Will definitely come back to see her and will tell my clients about her as well! Thanks Willo team! And special thanks to Arlene! ‍ read more

Willo Salons - Roseville - This is my neglected before pic - Hair Salons Near Me - Roseville, California

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Would not recommend stylist Shay, level 7. Freshly dyed hair looked grown out and not blended (see photos). Luckily, the salon agreed to fix my hair free of charge. Not what I had envisioned but at least it's livable now. Unfortunate review since my VERY first experience was amazing! Got everything I wanted with a level 5 stylist (she no longer works there). read more

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I guess I got a good haircut but at the price of their products the haircut better be good!. I did buy a bottle of shampoo for $178. The conditioner may be 179. On this particular day, I think my receipt read $1,104. 00 I should've just put everything back but I really wanted to try the shampoo. It was spectacular. It's called Invati advanced . It is my custom to always purchase something, where I visit. It is more a courtesy purchase than anything else. The products are good. My hair looks beautiful. ! The Vibe here is OK. It's one of those semi pretentious, places . Kind of pretty and kinda clean. But something is missing . I'm thinking about going to a new salon, but I am reluctant because I like Aveda Products. I guess I'm in transition right now. Also, Customer Service is pretty good as my hair was wrongly cut once and they took me right back and fixed it . When you walk in for an appointment, the receptionist is always polite and always offers you water or coffee . I am very receptive to decorum . So that is good .Another good thing that is good about this salon , is it's close to my home. Be extremely careful when purchasing products here as you cannot return them. I did this once. I spent over $1000 . They will only allow you store credit . When I did buy a 178 bottle of shampoo the first time. it did not lather. I don't know if it's made like that or what. I did buy a bottle for My Son and his shampoo did lather a bit , however! This was the Avanti shampoo I mentioned earlier. It is spectacular . It is an exfoliating shampoo for hair loss. This is probably why it's so expensive. Also, they have a handcream there. It's pretty darn good. . Beside that the mint shampoo for clarifying is awesome.. All the shampoos. I've tried. here are great. Aveda products focuses on natural ingredients . They will beautify and make your hair healthy. The girl I go to seems to be overly eager to get a tip. Lol! As I'm the best tipper in town probably. My fault of course! This is what happens when you over tip! . But it is how I show my appreciation to the service people.. Oh! there's also a Ola Plex type shampoo there that's pretty good. It's called Botanical Repair. Do not overuse the shampoo. As it will have the adverse effect once a week will do it. I'm hoping to update my review to a 4 maybe 5 Star. We shall see. In the meantime, thank you, Aveda, Products, and Willow Salon read more

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Jess did it again. Just needed a quick trim today but boy do I feel brand new! The staff is so friendly. The salon is clean and great atmosphere. Jess is such a caring technician and has helped me so much get healthier hair. It was so dry, thinning and falling out. It's regaining its thickness and shine. Her support , encouragement and helpful tips have made a huge difference. It definitely feels like "home" and that's such a comfort! Highly recommend this salon! read more

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My third visit. I was assuming for the price I was willing to pay there would be some record of my previous visit? I was thrilled with my last visit. I'm guessing "if I get lucky" it will be as good the next time? Nothing close to my last appointment with full foil and cut. I have an extra charge for xtra color? I had more highlights last visit. Golden blonde. Today I have grey/silver, no blonde. Last visit a few lowlights. Today a lot of lowlights. I thought the price would reflect consistently? A record keeping system? read more

I can't say enough good things about Shay! She's been doing my hair and installing/moving up my extensions, and my hair has never looked better. The extensions blend perfectly, look completely natural, and hold up beautifully. Shay is not only incredibly talented, but she's also a joy to be around. She is professional, friendly, and really listens to what I want. Every appointment feels like a self-care session with a friend. If you're looking for someone who truly knows hair and makes you feel amazing, Shay is the one! read more

First of all let me say that SHAY is outstanding at what she does. She takes the time to listen to what you are looking for and what she feels is best for your hair. I moved here from Oklahoma and this is my 2nd time to see her and will continue to see her. She is a master at her craft and is worth the money you pay for experience. I have hair down to my rear and am VERY MINDFUL on who I let work on my hair hands down SHAY you are simply the best read more

Great service and I finally got the style I've been wanting. Thank you! I feel ten years younger read more

Willo Salons - Roseville - Thank you! Love my new style someone finally gave me what I wanted - Hair Salons Near Me - Roseville, California

Yesterday I went to a cut and separated an appointment with a designer stylist, I am in the transition of my gray hair and it is not easy to achieve it so I wanted a cut that would help me make it easier for me, the stylist told me that she could not make me wicks because I have henna in my hair and I understood it and I know that it is true but I was hopeful that something could be done, so I told her to make a cut that would help me and see my hair better, so she decided to make me a hair Straight cut, no layers, no texture, no movement. I just brush my hair by giving it a little volume something that will be removed when I bathe. It's okay, I accept all this. But what really bothered me was the time to pay, I was charged $85 for a cut I can make myself just because she was a designer, if so because she didn't do anything different to me, I left my hair the same, the same cut I had, I only cut 2 or 3 centimeters. This room left me very disappointed and really if you want a REAL CHANGE I DON'T RECOMMENDE IT THEY MAKE THE SAME CUTS THAT YOU CAN MAKE IN ANY ROOM. I was robbed of very disappointing face. And when I claim the price they tell me that a designer did it to you if I had been a beginner it was $60. I don't recommend it read more

SERENA slayed my hair! It was my 1st visit & I knew from the start I was in great care. She asked me great consultation questions & gave me better than I had even imagined! Such a relaxing experience. And her scalp massage was top notch! Some of the stylists stayed after their shift to see my final results. It was such an upbeat & fun group of ladies! Serena is such a sweetheart & it is so obvious she loves her craft read more

Willo Salons - Roseville - Copper bayalage highlights & a super cute haircut ‍ - Hair Salons Near Me - Roseville, California

Went in for color and cut. The cut was average and the blonde/caramel color I asked for turned out gray. Went in a second time to have color corrected, came out with the same gray hue. Won't ne going back. Paid a professional price of $300 and expected professional results. Went home and re-colored my hair myself. read more

Sarah at Willo is AMAZING! I leave every time refreshed, renewed, and beyond happy! She is a must see at Willo!

Easy to check in, everyone is very friendly, I love the way my hair looks ! Extra services are worth to consider, you will feel like you're in a Spa! read more

Sarah was a 10/10 loved her super sweet and great service ! It was my first time will be back !

Another review after going there almost 2 years. Bailey is fantastic, she listens and recognizes your needs. Not to mention she's also very funny and super friendly My hair in a very good hands! All staff super professional, premises very nice and clean. On a pricy side though if this it's something you need to consider. Ask for a price before you start. read more

Trinity always does an amazing job with my curly hair! She knows all the different techniques and diffuses it perfectly! read more

Willo Salons - Roseville - Hair Salons Near Me - Roseville, California

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Really enjoy the haircuts and color that Trinity does on me the twice a year I come! Very simple, sweet, seamless process.

Delaney is my go to stylist! I have gotten a few haircuts from her and love the results! The salon itself is beautiful and very chic. Highly recommend! read more

5 years Willo client LOST because of TRAUMATIC incident This is a story of why I will never step into this Willo in Roseville again because of the horribly unprofessional management team. This team here has: - lack of accountability - poor customer service skills - no empathy Summary: - the left my hair wet and poofy after sticking me with an literal intern to do my hair... - when I asked for a resonable request they said no at the time yet months later said yes!?! - obviously angry I requested something else and they said no and literally hung up the phone PART I - THE INCIDENT - I bought a Holiday deal for $250 gift card plus 5 complimentary blow-outs from Level 1-2 artists - the manager stuck me with an intern (not Level 1-2) for my first blow-out in January - the intern did a poor job - my hair was wet and poofy - I was left in tears (rare for me to cry in public but I needed my hair to look good for a business event) she ended up just straightening my hair and it was fine - the manager - Mya - saw this whole situation go down but was stone-faced/not empathetic at all - I asked if this blowout can not count (I had 5 on my punch card) she said no. (saying they already offered me to re-do the blow-out - this to me is a non-offer though because who has the time, wants to damage their hair + trust them to do that again. And she ends up just offering me a botanical mask for next time which I think is such a bad offer for the equivalent as they give this for free all the time if you follow their text alerts so I am not happy with this) PART II - THE WAITING - Months go by and the someone tells me that the Owner - Sarina - says that I can have an that first blowout "not count" - obviously this angers me more because why not give it to me at the time of the event when I first asked - at this point I don't even want to get a blow-out anymore from them as the first time was so bad and the customer service was horrendous PART III - THE FALL - I am directed to the district supervisor - Lorraine - who is also not empathetic at all about the situation and seems to have already made up her mind - I ask can I have something else instead of the 5 blow-outs of equivalent value because I certainly don't want to get a blow-out again she says no - I ask well is there anything else you can offer and she just keep saying no basically shrugging and being like "bitch, tough luck" to me - Idk how Lorraine became District Manager because she clearly has no customer service skills THE OWNER - - the entire time for months I tried getting in contact with the owner Sarina and they (front desk) kept taking my number and telling me she would call back later that day or week - she had NEVER called me - once I was fed-up trying to resolve the situation with them and I finally left a bad review on Google - Sarina finally popped her cowardly head up and responded to that Anyways... I never minded the haircuts here although I did seem some downgrade in quality over the years but this incident alone will have me never going back. The fact that they NEVER apologized for sticking me with an intern (even though its supposed to be a Level 1-2) artist who ended up doing a bad job is crazy to me and then also never offering anything GOOD to appease the situation is also ridiculous. TBH I'm not even mad at the intern but the MANAGEMENT TEAM who handled this situation soooo poorly. Also the front desk constantly lying to me for months telling me Sarina would call when she never did. Their entire attitude is giving rolled eyes, shrugged shoulders, "sucks to suck." They all seriously need to take some customer service training. If you can avoid this place - do there's a lot better salons out their with more bang for your buck. Just because they are a chain does not mean they have an integrity and AVEDA corporate will not help you either - yes I tried to call. read more

I've gone to this hair salon a few times now. I've tried over six different salons in Roseville and this is by far my favorite. I'm a natural redhead so I don't get any coloring done but haircut and styling services are great. It's also on a great location. I normally see Monica at this location, she's very professional and sweet! read more

Had a nice hair cut today by one of the Level 2 ladies in the shop. She listened to my request and my hair cut was very well done. read more

Willo Salons - Roseville - Before hair cut. - Hair Salons Near Me - Roseville, California

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Shay is an amazing stylist! She did an a fabulous job on my hair! It turned out beautiful. If you need your hair colored or extensions, I definitely recommend this salon and coming to see Shay! read more

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This salon had raving reviews so I decided to give it a try. What a huge mistake. Worst haircut ever!! Jess obviously didn't listen to me. I even showed her a pic of the style I wanted. Before she started cutting my hair, I asked her if she would like to see the picture again. She said no that she remembers. My cut was supposed to be shoulder length; it was chin length. I left almost in tears because it looked like a Dorothy Hammil haircut. She said 'oh sorry.' This was Sat., Sept. 21. I have an appt with a salon on Mon to give my short cut some style. I've never been so upset with a haircut. read more

Absolutely by far the best experience I have ever had, Destiny is a super star, excellent service! She met all my expectations and more. read more

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Serena is an excellent hairstylist. She is very friendly and does an excellent job on my root touch ups.

Ti Criddle is been my hairdresser for over 15 years. She is the best! Everywhere I go I get compliments about my hair especially the color. I always look forward to my appointment at the Willo salon in Roseville (the Fountains) I highly recommend her. Claudia P. read more

Willo Salons - Roseville - Hair Salons Near Me - Roseville, California

Love love love how Jer did my hair!!! By far the most reasonably priced and best hair I've ever gotten done!! If I lived here I would have Jer be my regular stylist!! read more

Willo Salons - Roseville - My hair!! - Hair Salons Near Me - Roseville, California

My old stylist left and she was wonderful. Since that time I've been to 3 different stylists, one color correction, countless hours and nearly $500 dollars and I need another color correction. Aveda Roseville/Fair Oaks has officially lost my business. Too much time, too much money, too Many stylists who do t know wheat they're doing. Sad and disappointed, ready to go spend another $150 elsewhere for a color correction. read more

Willo Salons - Roseville - Hair done yesterday and needs to be fixed - Hair Salons Near Me - Roseville, California

They charge different rates for the same service depending on the stylist. So if you are seen by a leveln2 stylist your hair comes out bad and you have to pay so much extra to have a good job done when it should be good serv8ce no matter what. Do not go here they are not great at all paid $350 for full balyage and walked out with NO color in my hair. Called management and they did nothing about it. read more

Kayla LISTENS to what I want an executes her craft with skill. My hair is easy to do. She is the best Hairapist and truly understands Hair Trauma!!!! read more

Willo Salons - Roseville - Blonde and Burgandy - Hair Salons Near Me - Roseville, California

I have been coming here for years. They do a good job and it's a great location. Recommended.

Marlowe is great. I got exactly the style I wanted and was given choices for my next styling and cut. no pressure, just skilled service in a friendly and warm atmosphere. I highly recommend Marlowe , and value his advice! read more

I have been a customer at Willo Salons since long before they opened at The Fountains. The original owner, Marilyn, used to be my hairdresser. Today I go to T. She does a fabulous job! Last week, I had several inches cut, focus foils, and a smoothing treatment on my frizzy/curly hair in front of my ears (it SO much better than dealing with the frizz) and am as pleased as always. Thanks for taking such good care of me T, even when I wait 6 months read more

@trinity_transformations (Trinity) did an OUTSTANDING JOB! I was so blown away by the quality of the balayage I requested, and she is so kind, attentive, and skilled to handle any request. I would highly recommend Trinity! read more

Willo Salons - Roseville - Balayage - Hair Salons Near Me - Roseville, California

Would give this place a zero if I could. Beyond angry With the outcome of my hair. Went in with good looking, healthy hair, only to come out butchered and brassy. The lady who cut my bangs charged me $85. I asked the receptionist if I was overcharged for the cut and asked for a partial refund but she told me that they don't do refunds, instead she can have a different stylist fix my hair. No thank you! Paid In total a whopping $368 to look like a fool. I will Never ever go back here. Do yourself a favor and stay away from a place like this. Not sure how a place like this can charge so much, clearly they are all under qualified. Left the place angry! Not how I wanted to spend my money. Scheduled a appointment with a different salon to get this mess fixed. read more

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