Shanon is AMAZING! I truly lucked out to have found such a caring, knowledgeable, and honest laser…read morespecialist. I noticed such a drastic difference after my first visit. I cannot believe I waited this long to start treatment, but at the same time I'm glad I did because I wouldn't have found Shanon. Just AMAZING!

Okay I cannot begin to contain my excitement with my experience with Shanon at Athens Laser Hair…read moreRemoval!! The entire process and experience was just amazing!! I had gone to two other salons for consultations and left very confused, this is NOT the case with Shanon. She is so thorough and informative, I left my consultation with more knowledge than I knew I needed! I felt comfortable and safe with her because she took the time to help me understand everything! I chose to do laser hair removal on my full legs and a Brazilian- the actual procedure is a breeze, seriously!! It's really painless, just a little pinchy in some of the boney areas but definitely worth it! She runs awesome specials which make it an even easier purchase! Definitely recommend to all of my friends, 10/10 happy with my experience! Can't wait to continue my current treatments and more!

Jayda was amazing! First wax I've ever had that didn't even hurt. She was very fast and friendly…read more Definitely going back!

Very accommodating staff. Willing to make changes to appointment easily. Hours of operation are…read morevery accommodating to most schedules.

I go to another place now, but I think she's a great person. The waxes I towards the end were a…read morelittle sloppy and she definitely doesn't go "all up in there" like most do, which is a little bit of a bummer. I pre-bought a package and was basically paying $40 for just a Brazilian. I asked her twice (last time right before Rona) and she couldn't tell me how many I had left, nor was she available due to weight loss surgery. I wish her all the best but I like communication and a thorough job.

Just a heads up: I don't think she's in business anymore (at least not at this location on Austin)…read more I had scheduled two services online, received a confirmation, and showed up early for my appointment. But the door to the building was locked -- you have to go up the stairs in the back, there isn't another way in to the spa suites. I was standing out in the rain for a minute waiting for someone to let me in. Thankfully, one of the girls in one of the suites had just arrived and unlocked the door. What was interesting is that she was the first one there. Like she had to disarm the alarm and turn on all the lights in the waiting area. For a 10am wax appointment, I found this odd. Doesn't your wax have to heat up? I was trying to give Tonayia the benefit of the doubt....Lord knows emergencies happen. I waited nearly 20 minutes and tried calling Tonayia's 972 # that's on her confirmation email. It's the same # that's listed in her Yelp posting, too. What was weird was that the phone didn't ring. I just got a message stating that this number wasn't accepting phone calls. No way to leave a message. So I emailed her by responding to her confirmation to tell her I was leaving. At this point, I had been waiting over 20 minutes with zero communication. Again, I tried to give her the benefit of the doubt. I have a small business and I know things happen. But 2 1/2 days later, still no response to my email. There's nothing worse than when someone wastes your time. If she does go into business again, I'd highly suggest calling before you head to your appointment to make sure that she's really in the office. Fortunately, Peace Love Wax in Plano (who has a no tipping policy) was able to get me in the same day. I'd suggest going there instead.

I had my very first Brazilian wax done by Courtney and I was so nervous but she made the entire…read moreexperience comfortable and almost pain free! She is so sweet and the office is clean and cute! It was easy to find as well! The best part of the whole experience was how little of pain there was! She was fast and did an amazing job. It made my first Brazilian was a great one. I would definitely go back and recommend anyone who is looking to get a Brazilian to go to her :)

Courtney is professional, friendly and really gentle. She's easy to book and also very…read morecommunicative. You will know where to go once you book and how to get there.

Katherine and the others that work in this office, have changed my quality of life. Katherine…read morelistens and really hears me, takes the time to figure out what's going on. I'm so thankful I found her and now, my husband and 3 other friends, also see and love her.

Fantastic experience, think I've found my med spa home here after exploring a few different places…read more The check in process, care from the providers, and convenience of the whole visit was so nice. Also, their Easter decorations were beautiful!!! Such a pretty office.

I have been coming here for 2 years now for upper lip, eyebrows, and arms. Everytime I come,…read morewithout fail, the area is left patchy with large spots of hair still left...I don't get arms done here anymore for this reason, because it was just so bad, but the upper lip is passable. This is something I now expect when I come, and I am just waiting for another salon to open nearby so I can go there instead. Additionally, the regular employees have much attitude with certain customers, and ALWAYS stare at the screen when I am paying, to see if I will tip, and have attitude when I do not. I am NOT going to tip for a half done upper lip, and can't afford to tip anyway. Certain customers should expect badtameez remarks from the staff at little things.

1st visit to SOI and I was very pleased with the services given by Pratishka. She's very thorough…read moreand precise. I asked her to clean my brows and then shape them. They turned out perfect! I definitely plan to return.

The amazing service provided by the knowledgeable and professional staff will forever keep me…read morecoming back! Each of the employees are pleasant and are all about getting you the results desired from the services and treatments that you provided! 10 out of 10!

Seek the dr and they never called in my prescription to the pharmacy .. do not recommend.read more

UPDATE I WENT TO TOTAL MED SPA ALLEN AND THEY FIXED THE BOTCHED JEAUVEA I DID NOT ASK FOR, and they…read moremade it look 1000000 times better. I've got over 100 units, have spent thousands between June-July, to get my smooth forehead back. Over night. Woke up, went and got my forehead done, and it didn't work 50 units of xeomin, went back, 2 weeks later, got another 50, went back AGAIN for another 50....Then came to Lux to get the 60 units of Botox (not of something I did NOT want-I specifically asked and pushed for Botox). My body is obviously rejecting the tox's. Xeomin/Jeauvu. So, my original Dr, who I've been going to for 5 years, injected 100-200 units, of xeomin and it failed. So, I ventured out the box to go here. To get Botox. Brooke was great. However, how dismissed I got treated after spending $600 for my forehead to look like this (well over a grand in total) because they wanted to try a "new better product" which I explained i was not comfortable with, but they did anyway...... And now I'm walking around like this, after now, almost 200 units of tox in less than 2 months has been put in my forehead. Is it either of the injectors fault? No!!! Not at all, however the way I was dismissed and told "You need to go to a plastic surgeon that's never happened to a client" like too bad so sad, we will just take your $600 and not even try to help figure it out, or help you. Super dismissed. Botox is my only self esteem, feel good thing. Gross, I know, but to be dismissed so blunt and zero kind of accountability for putting an tox in, i specifically said "probably won't work" promised it would "work better" and not even trying to figure it out after spending that amount, has left me pretty hurt and upset. No one who cares, or is professional says "sorry too bad don't know what to tell you", just really had rubbed me the wrong way. I DID NOT WANT JEAUVEA I WANTED BOTOX. TO BE CLEAR. I don't think she was mean, or rude intentionally or even at all, it's just the fact, I just paid to get 60 units that failed, with a tox i DID NOT WANT in the first place, because of this very reason. I know Botox works, anything else dissolves but they were adamant on jeauvau or whatever it's called. And here are the results, a month post 200 units of different tox (they did 60 units of jevueau) which again, I said I wanted Botox, but kept getting told "this is better" Shouldn't look like this less than a month-a month later-a month later, and that's why I wanted Botox, and not jeauveau. Current pics of "a month post jeauveau" Vs what I looked like RIGHT BEFORE this last injection nightmare. It was smooth, didn't wrinkle or fold like that, not all patchy and botched looking. My forehead looks worse post all this, than it did pre my 3 month touch up (Over the past couple of months over 100 tox's only 60 at Lux). I'm upset because I KNEW a new tox WOULD NOT work, it never does, and I went with the pushy suggestion and ended up with a really unfortunate looking forehead. Barbie doesn't like the word "botched" but that's exactly how I feel with this forehead. And flushed $600 down the drain for this ‍ not ok. My forehead looks worse than it did pre visit. When a customer asks for Botox, do not sway them, I knew this would happen, which is why I kept on pushing to stick with Botox. But "something better" was being used, and it's obviously not better, at all, because it failed. A $600 fail to some nothing, but for me. It is. This was my 3 times a year only thing I do for myself. And I'm left looking bad. 5 years. Never in my 5 years doing this, has it ever looked this horrible, even pre Botox. The suggestion was "go see a plastic surgeon i have no idea". I don't have money to see a plastic surgeon. The only "plastic surgery" I get, which is not even plastic surgery is Botox. That's it. Had we of just gone with what the customer feels comfortable with (BOTOX) then it wouldn't be this bad, I knew immediately the highly pushed one, would not work. If the Botox would have failed, I would have been content, but because a new product was pushed, and not really given the option I wanted. Give the customer what they ask for please. If they ask for Botox, give them Botox. Don't sway them please.

Oh my gosh, I just realized that I posted my positive review to the McKinney location. I actually…read morehave gone to the Van Alstyne location twice & would go again. The staff is very focused on customer service. I enjoyed my facial too!