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    Serenity Spa & Facials

    Serenity Spa & Facials

    2.1(26 reviews)
    4.2 miMillard, West Omaha

    Serenity Spa never made my appointment. On the day of my appointment, they said sorry we never made…read moreit yet collected their payment a month ago. I should have read all the negative reviews. k

    I went in for a special offer on a facial. The location looked like it had been put together on a…read moreshoestring budget. The sign was just a banner. The interior had furniture that would have been fashionable in the 1970s. The esthetitian made no bones about wanting a different job. She was friendly enough, but didn't desribe what she was doing and what benefit each step had. After the facial, I was ushered into a small room for the sales pitch. The salesman quoted an initial price to me. I told him it was too much. He did the car salesman's ploy of exiting the room to see if he could lower the price. When he returned, he dropped the price by 50%. I told him it was still too high. Half of an outlandish price is still outlandish. He left the room again. When he came back in, he dropped the monthly price by another 50%. We had been talking about 12 treatments and 12 monthly payments. I agreed to those 12 payments at the rate that was quoted. He encouragged me to apply for a Care Credit card to use as my payment method. It was interest free for the duration of the payments, so I figured why not? When I got my first Care Credit statement, I saw I had been charged for twice the amount I was quoted and that the whole amount had already been charged to the card. I had not been told by the salesman the quoted price was based on 24 payments, not 12. I filed a dispute with Care Credit and wrote to the spa's Registered Agent Hagai Manascu. I got no response from Mr. Manascu. My dispute was resolved in the spa's favor. I contacted the Nebraska State's Attorney General. That office contacted Mr. Manascu. He stood his ground stating I had signed a contract. He didn't tell them that I had been quoted a price other than was charged. The Attorny General's office told me they can't force a business to refund money or negotiate. Since then, I have contacted the FTC, and my state senator. I have yet to hear back from them. This is clearly a case of deceptive sales practices. I note here that Mike McKnight of WOWT did an investigative report on this spa. He interviewed other women who had been financially harmed by the spa's deceptive sales practices. I have reopened my dispute with Care Credit.

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    Willow Collective - estheticians - Updated May 2026

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