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Willow Creek Flooring

4.0 (5 reviews)
Closed 9:00 am - 1:00 pm

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Services - Willow Creek Flooring

Carpet installation

Floor installation

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2 months ago

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Nonn's

Nonn's

2.5
(13 reviews)

We worked with Nonn's on a large home project involving flooring, tile, and appliances. When…read moreservice issues arose, the experience was far below what we expected from a company handling a project of this scope. Our range broke immediately and was unusable for weeks. We also had a separate dishwasher issue that required months of follow-up before ultimately failing and needing faulty parts replaced. Communication throughout the process was slow, inconsistent, and often required repeated effort from us just to receive basic updates. Although repairs were eventually completed and a partial credit was issued, Nonn's declined to provide any further accommodation despite the prolonged disruption and clear service breakdowns. The response from leadership made it clear that customer experience was not a priority once problems occurred. We made multiple good-faith attempts to resolve this privately. Based on how these issues were handled, we would not choose to work with Nonn's again and would encourage others to carefully consider their options before committing to a significant project.

Surreal. This was my experience…read more We came into the showroom and were descended upon by a "designer." "Can I help you find anything?" Me: "I'm looking for a tile, 1" or 2" square with some color variation through it. It's for a shower we're remodeling." Designer: "Well, we have this marble that's nice. You could do a listello..." She shows us a sample board that's got all sorts of sculpted shapes and borders. Me: "I don't think we want stone. Just need tile. 1" or 2" square with some color variation through it." Designer: Gesturing to another board of fancy scmancy design elements "You could do something like this, with a listello..." Me: thinking "WTF is listello and why can't she just show us tile?" saying, "Really all we want is some kind of tile in a 1" or 2" square that might have some subtle color variation in it." Designer: (exasperated) "I don't know if I can help you if you can't tell me what you want." (I kid you not, she said this after I'd told her EXACTLY what I wanted multiple times.) Somehow we shook this thing off--I don't know how many times she said "listello" but to this day I twitch when I hear the word--and went into the next room and selected the floor tile by ourselves. In the end we went to another place where the staff were awesome and we literally found the tile we wanted within minutes of walking in the door. Bottom line: if you want to be verbally masturbated all over by a "designer" go to Nonn's. If you want tile, go anywhere else.

Willow Creek Flooring - carpetinstallation - Updated July 2026

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