Excellent customer service! I was looking for a large size foam rod, usually used for filling gaps…read moreprior to sealing or caulking. Not typically a stocked item and I had only found it online with prohibitive shipping costs. I prefer to buy local so I called Hatch. The man on the phone was knowledgeable, knew what I was after, took my number and said he'd get back to me. Not a half hour later, he called me with a competitive price. I asked about shipping costs for the quantity I needed. He had to check but he called me back, again less than half an hour, with a quote that with a huge reduction in shipping to their Madison location. That level of service is refreshing these days. They have my business. Try them, they'll have yours too.

A simple door order turned into 6 months of unreturned phone calls, excuses, lies and blaming…read moreeveryone else but themselves. They fired the first guy we dealt with, and everyone else we talked to thereafter was just as incompetent, but with less personality. I understand delays but nobody there had the time to call or update us whenever there was an unexpected delay (which happend 3 times I think, I lost track). The doors sat in their warehouse for a good month after coming in, then after I called to see what was going on we waited another 6 weeks while they figured out how to paint them. Week 7, I heard nothing, so I called again: "Our trucks were 'down', it will be another 1, maybe 2 weeks before they can be painted", so I called on week 3 after hearing nothing, again, and they were finally done! The only person worth receiving the money I spent on the doors is the delivery guy, Bobby, who showed up unexpectidly because Harvey couldn't be bothered with confirming a delivery time. Not only did Bobby wait until I returned home from dropping my kids off at school, but he delivered the doors in the rain. Shout out to Bobby; give that guy a raise. Best part: we had to calculate the correct amount for the paint and paint labor refund for them. They couldn't even figure that out- I'm sure they'll blame that on the guy they fired though like everything else.

I own a house in the Madison area and I had a window crack recently. The window repair companies I…read morecalled said I needed to know the brand of the windows before they could move forward. I found that WBS supplied the materials to build this house and contacted them. Leroy at WBS went above and beyond to help me figure this out. He gathered my information and he stayed in touch with me throughout the lengthy process to get in touch with the rep etc. He even called to let me know that he was on it even though we might be waiting a while. He was always polite and answered all my questions which I appreciated as someone going through this for the first time. If this is how they treat people who don't do direct business with them, then they must take care of of their customers even better.

Needed some materials for a historic house remodel. Found what we needed & more. Some pieces too…read morelarge to fit our car so they held it for a week so we could come bank with our truck.

What a fun little spot to check out!!…read more A friend and I stopped in this weekend to take a look around. She is planning a project that she would like some reclaimed wood for. As far as wood goes, they have so much to choose from! It's a DIY gold mine! I could see myself using SO MUCH of the cool stuff they have in there. The part I really enjoyed, though, was the upstairs. It was filled with antiques, odds and ends, vintage housewares - just a bunch of really neat stuff! I wish I had more projects for some of the stuff I saw! I definitely recommend stopping by here, even if you don't have any projects in mind. Really awesome stuff, and the staff was super awesome too! We had never been in, so the first person we saw greeted us and told us where we could find everything, depending on what we were looking for. I thought that was really nice.

Staff was very helpful and listened to my specific job before making recommendations. When I…read morestopped by several days later they remembered me and the job I was trying to do. They were very friendly and helpful.

We were looking for specific metric screws and went here on recommendation form menards. Went in…read moreand they were nice and told us it'd be 98 cents a screw. Cool..... I ordered 8 and was ok with a day wait since I rather shop local when possible. My father ran to get them today and they charged him $18. Apparently there's a shipping charge that they didn't tell me about. Shady much? I should have just ordered 15 on amazon for $10. I would not recommend going here.

Well, I'll try to make it short. We bought our home it was only three months old and one window had…read morea gas leak. The window manufacturer came out and fixed it without measuring anything. A few months later 3 windows had gas leaks, so we called the manufacturer again, they said we had to go through the retailer where the windows were bought which is Bliffert. So long story short, three times the windows came in and 3 times they were the wrong size. Of course we had to pay for the installation or the trips for the attempt. Finally the fourth time was the charm. I'm writing this review because Bliffert stepped up and reimbursed us the money we were out for the 3 trips. I don't know who messed up the measurements, honestly I don't care. Thank you Bliffert for the extra effort.

We just finished a pretty large (600k) remodel and chose Chase Lumber to supply everything. We had…read morepreviously used Chase for many years and although there were always some screw-ups, we never got burned as bad as this recent big one. Over $100,000 was spent at Chase and it was an absolute disaster. The salesperson we worked with was named Chase also, and he messed up just every order. The delivery drivers said that lately no one really cares there and they're sick of getting yelled at by all the contractors and so they just don't care at all either. They delivered all our millwork and doors on open flatbed trucks in the rain. Most of them swelled so bad, we returned them. The replacements were delivered on open flatbeds again and it guess what -- it rained again. We had to refuse about half of our deliveries. I'm not even getting to the mis-orders! I have built houses for about 12 years and I have NEVER seen this level of incompetence with a lumber yard or a salesperson. I highly suggest everyone steer clear of this failing mess. Its only a matter of time before they close up-- according to some of their workers.