I'm not understanding the negative reviews, but during my 65 days anybody who was willing,…read moreaccepting and honest about recovery was successful. Was I unhappy about things? Yes, of course I was, but I checked my ego. If you are at Diamond House then your way was not working, and you need to suck it up and humble yourself. Diamond House has given me the tools to succeed, and it is my job to apply them. Thank you, Jeffrey N.

NOT GOOD AT ALL. My son was transferred here from another place and this was the worst experience…read moreever. Claire, Olivia, and Nathan were fake and all they cared about was money. I was FORCED to pay $3300 during the weekend just so my son, who is struggling, could get some toiletries. I of course paid, and he never got what he needed. He had to go buy them on his own. Because of how he was treated, he ended up leaving and I never got my money back. I called and emailed and they never responded. The money was for my out of pocket max. But I had to pay it at another place. I work in insurance and what they did was fraud. I would never even think of doing this to a family who is already struggling. I could go on and on but am so very angry. Now I am out $5000 for nothing. :(

New Start is a great chemical dependency recovery program…read more The staff ,and the Dr, and psychologist, were amazing. I loved all the nurses who were so sweet during med call. Big facility that sleeps 8 males and 8 females. Very clean, and it has a big bag yard with a ton of things to do. Also the provided an exercise class 3 days a week, also yoga. The chef's were so unbelievable. They made you feel real comfortable while in recovery.

New Start is a amazing place to not only heal but to get the quality of life you deserve. Staff is…read morevery solid and goes up and beyond to help individuals and their loved ones seek a better qaulity of life.

My grandpa has been in and out of this facility for many years due to health issues. This facility…read morehas shown excellent care and service to their patients. The team of healthcare workers genuinely care about not only their patients, but also the patients family. They will communicate with you and keep you in the loop about what's going on with your love one.

This facility is devoted to treating and rehabilitating patients who need to recover from injuries,…read moresurgeries, and/or muscle atrophies. I was sent here by an occupational injury doctor to help improve movement and swelling in my hand. There are various treatment rooms that have physical therapy specifics. And I was sent to the Hand Therapy Department. My assigned therapist was Freeman Wong who took his job seriously. Detailed measurements and strength readings are taken of the injury sites for future reference when comparisons are made during the healing process. Then we begin the session by placing my hand inside a machine containing ground corn husks that swirl around by a heated fan. 15 minutes of hand exercises through the hot cornmeal. This actually helped quite a bit at getting my hand to loosen up and feel less painful! Then the therapist does some pretty tough manipulations of my stiff, injured index finger. We go through numerous exercises of different positions and angles. Followed by vigorous scar management. This consists of using a piece of rigid rubber like material called a "Dycem". This little pad sticks to your skin just enough to allow an application of firm pressure for tugging and rotating the tissues in a circular or back & forth motion. The idea is to keep scars from permanently adhering at the injury site. Can be a painful process, but makes sense if scaring is of concern. An ultrasonic machine is used after wards that produces a mild tingling sensation to the muscles in an effort to improve healing. Of course, continuing the exercises at home on a daily basis is necessary towards a speedy recovery also. Needless to say, I was impressed by the concern and professionalism given to me during my sessions. I found out how important physical therapy is to anyone with an injury or movement difficulties. This place is a little hard to find if you are not familiar with all the groupings of medical buildings in the area. The address says Frank Richardson Court, but it isn't really a public street. It is actually within the parking lot. There are some small street signs in the parking facility that just says "Richardson". Once you see it, then you eventually find the location.

My daughter and her friends love their monthly karaoke and other events. The Turners are a…read morewonderful family who really care about providing fun social experiences for teens and adults with disabilities (and their families!) and they think of everything. Their property is safe, clean, and pleasant and there are always lots of things to do and people to meet. If you have a family member with physical or mental disabilities or who is what my kids call "neuro-spicy," this is a hidden gem and you will be doing them and yourself a favor by coming out for a karaoke event or one of their other socials. Also, they develop/build/fix various types of bicycle/carts, both motorized and not, for people with specific physical needs.

We've been to several events at TLC! My family always enjoy coming to their social events. My kids…read morelove the karaoke! It's a fun and positive atmosphere! The food are always yummy! Always fun activities for everyone! Thank you TLC! You guys are awesome!

Parking is quite easy to find as the Sutter rehabilitation center is located in an large business…read morecenter. Appointments are easily made in person or over the phone. The center is clean and well maintained. There are a number of different workout machines and there are physical therapists that specialize in certain things. I've been here for tendinitis in my wrists, back and neck issues after an car accident, and most recently for therapy after knee surgery. I've found the therapists to be friendly and they do an great job pushing you and keeping you going. While I hope I don't need to return here, I gladly will if my body necessitates it.

Erin was very knowledgeable of my needs for rehab and my limitations following spinal fusion, and…read morewas very professional and good at explaining everything to me. Very sweet young lady.

This is a money making machine and that's all they're concerned about. My Finance and I were there…read morefor 2 1/2 days and we were charged $10,000. We have no insurance so that really hurt. They claim the usual and customary charge is $4663 PER DAY!! I offered to pay them half of the $10K they were charging me but they refused. We brought our own meds (Hypertension, etc), which they identified but did not give us. Instead they ordered their own (same meds) through their pharmacy which I was later billed for. I'm not sure how legal it is to be bound by contracts you sign when you are totally inebriated as expected when checking into a detox facility. Buyer beware, it's all about money...

I cannot believe how inept this whole program was from the get go. My son was put into a detox…read morefacility and after a few days was put into the "drug rehab portion" of the Cedar Point Recovery. We received numerous calls about my son's seizures at the detox house on Madison Ave. It did not appear to be staffed with any medical personnel able to handle anything at all of a medical nature though. He spent the entire time going in & out of emergency rooms and they did not seem to comprehend that seizures are common in people detoxing from severe drug use. He also had his Versace sandals stolen at this "detox house"! All they said at the end is, we gave you everything back! No inventory control whatsoever. Before he was ready, they put him in the "rehab house" to start the program. He continued with his seizures at this new location and was in the emergency room and ambulances for very long periods of time again. I cannot imagine this withdrawal situation was not able to be handled on site. $20,000.00 later, I receive a phone call stating an employee or person attending the program has COVID! The staff insisted that I pick him up to quarantine at home for 2 weeks and if I did not he would be put out on the street. Unfuckingbeleivable! My son was straight pay as well as 2 other men that were sent to the airport for 12-24 hour waits for their flights with no food or money to go to their homes or any notification to anyone in their families. My son shows up in an Uber a couple of hours later, we were totally unprepared for this! He is still here in mostly the same condition we sent him to CPR. My son told us that the cook had Pneumonia and was not sure if others were sick too. They kept him and the other 2 in a barren room for 2-3 hours (no clocks in the room) before they shipped them out to where they came from. Basically once they send you home no one returns calls or gives a shit about any of them. We paid for an Uber for 1 of the men sent home that had no money or anyone to help him get to his house once he arrived in his own state. My son gave his last $20.00 to one of them to buy food also. You could not make this up after the caring thoughtful and convincing stories of HELP AWAITING from every person involved, from the top to the bottom of seniority. We were told if my son left early his refund would be prorated also. Guess what is the cherry on top? Not one human has explained anything to my son or us, the payee's. No executives, directors, or any other human of CPR have explained any of this to us. You will never be able to speak to any of them. We are currently looking into legal options because they did virtually nothing but barely babysit him for a few days. This place should be ashamed and make reparations to all involved for what they have done. PS, my son said he was never once seen by any psychiatrist, only physician assistants. I will update later on the lawsuit we are pursuing. Look elsewhere for help. This is obviously a scam for what should have been a safe haven for beginning recovery. Thank goodness

This facility was recommended to Joe K's family by their doctor. Joe's father had been declining…read morementally for a few years now, diagnosed with Lewy Body Dementia. Taking care of him became a difficult challenge as home care services were not reliable or dependable. An availability finally opened up at NeuroRestorative. It was such a relief to find this very nice home like atmosphere with caring and knowledgeable staff willing to take him in. At first, he was a difficult patient that didn't adjust well. But eventually, these skilled nurses were able to gently and patiently turn his frightened thought processes to a more trusting and accepting state. Now, he seems to enjoy his new life in a comforting environment, including a specialized and healthy diet plan. He may not always remember who we are, but the family has peace of mind knowing that he is in good hands by this amazing medical team!

Our team is working for the facility's floor replacement.I noticed this small lady which I think is…read morethe administrator having this bad attitude of being arrogant and humiliating a person. Administrator was so rude when she talked to one of the manpower. She don't care if everybody is watching her action. I observed that she don't treat the employees well. This is so sad for the employees that is working so hard for patients.

Got me fixed up really nicely. Counselors, therapists, and nurses are all very knowledgeable and…read morediligent.

Diamond House offers amazing service and it's very noticable how much they care for the well-being…read moreof their clients. The staff is amazing and fully attentive. I entered Diamond House with my head lowered and they raised it for me. If you're having problems with substance dependency, Diamond House is the answer. I am very grateful for them.