If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!

Their website specifically states that they take in birds, but when I called and asked if they did,…read morethey immediately said that they don't.

First vet visit for my new 10 month old rescue pup, Chaka. The office staff was extremely welcoming…read moreand patient with both of us. The care team made Chaka feel at home and she had no signs of anxiety even in the new environment. The technician totally prepared us for what was the visit would look like which put us both at ease. He and the doctor took their time with us and answered all of the questions I had as a first time dog owner. Thank you for making our first visit a pleasure.

Excellent service. Highly recommend. My 2 cats were very well cared for and the communication…read more while we were away was great. Will definitely use again! Kitty B.

Sent multiple emails trying to get them to even look at my two small dogs for weekday…read morewalking/visits. Could not get timely responses and ultimately couldn't get anyone to even come and look at my dogs for a visit. I wouldn't waste your time trying to get them hired. They clearly aren't interested in your business.

In regards to boarding facility in Penfield on Kennedy Rd : lacks Friendliness , staffing ,…read moreprofessionalism, cleanliness , overpriced . Ability to speak to owners.

Georgey is getting great exercise for his arthritic leg. The facilities allow for many different…read moreactivities to fit all ranges of motion. The staff is knowledgable and very loving.

We were quoted one price over the phone and told their collar would work with our invisible fence…read more Then during the appointment my wife was told only one certain collar would work on our fence. They said it would be the same as our other dog's collar, but it triggers a few feet earlier. Total cost was almost triple the original price we were told when the appointment was setup.

It would be 0 stars if possible. Purchased 12/2022. Bought the "endless" boundary. Turns out they…read moreinstalled a two foot boundary, then the collar turns off again. My dog can leap and sprint past that before it activates. Additionally, they left the collar on training mode, for my 100lb German Shepard. After breaking the fence several times, and complaining to them, they switched to the "old" system, which was a true endless boundary. Worked until two weeks ago when my dog decided to break the fence again without issue. I then tested it myself, to find out the collar wasn't activating past the line. Called today and was told to pay a $115 service charge to have them come diagnose the issue with their system. Website lies, it's not the best system, not 100% success rate.

Jeanna-Louise walks my dog Nymeria every day! She takes her to different parks to socialize,…read moreexcersize, and do dog things. Nymeria comes home very relaxed and sleepy. Highly recommended.

I have a new to me two year old ex-show dog and I needed all kinds of help understanding how to…read morehandle him. His energy level has been less of an issue with Bethany's help, she has a great way with dogs but also communicates clearly with owners and explains why and how the obedience commands are supposed to work, she has also interpreted his show ring behaviors and explained what the objectives are to me to achieve a more trusting and less difficult relationship. I admit he's been a challenge. She's both direct and sensitive, not at all a drill sergeant type of trainer, and she is certainly aware of the nature of different breeds and individual dogs. I highly recommend her classes and one-on-one sessions. She has a wealth of experience with all kinds of specialty training beyond basic obedience.

Wonderful providers of petcare! Both Paul and Colleen are wonderful people and Colleen has done an…read moreamazing job dogsitting our dogs when we're out of town! She is super caring and thoughtful, and soo responsible. I trust Colleen with my dogs and my home, and I have no doubts about her! I highly recommend Paul and Colleen!