If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!

This place is so great! They do such a great job with the grooming and are very accommodating. We…read morehave been taking our dog since he was a few months old to get his nails clipped and recently just his first haircut.

Saw this place and KNEW I had to stop in, since I nicknamed my dog Bad B Bella...loved Terri, she…read morewas SO sweet and kind and answered quite a few of my questions! Ended up buying a magnet for my car so the whole world can know I am a fur mama!

I would not trust this place with grooming my back hair. My poor Sheila came home looking like…read moreRobert Smith from The Cure. If you are planning to come here, I would recommend that you do nothing of the sort.

Very disappointing experience. My dog came out looking like she was put through a washing machine…read moreand chewed up while covered in the scintilla of hair that was cut. They told me they groomed my dog but she looked nothing of the sort; she looked like an old rag used in an auto shop. My dog honestly looked worse afterward. I would not recommend this facility, as the staff is unqualified and beyond unprofessional.

We use On the Move petcare every time we leave town. They are a great service and are very…read morereliable. They have a very, very quick response time. I love the notes we get after each visit. They are also very flexible and attuned to your pet's needs. For example, when we were gone for a longer stretch of time, the sitter recomended longer visits based on our cat's behavior, and they were able to make that change easily. I also feel like the folks taking care of out cat genuinely enjoy spending time with him, and it feels good to leave him in the care of people who genuinely appreciate him and care like we do!

Excellent service. Highly recommend. My 2 cats were very well cared for and the communication…read more while we were away was great. Will definitely use again! Kitty B.

My Staffy Pit-Mix has been going there for hoarding for the past 7 years. They LOVE him. He doesn't…read moreplay well with others so he gets lots of attentions, when he's not snoozing away in a room (no crates). I love that I can see him on the cameras. And best of all there is ALWAYS someone on site - 24/7. Mark, the owner, is also an expert trainer and taught us how to use only positive reinforcement to make out 95-pound snuggle Pit the very best family member. Would never board our boy anywhere else.

I asked for help several times. I did everything I was told. Unfortunately killed another of my…read moredogs. I always recommended Mark. He never contacted me when I texted or messaged. I believe he is so fixated on dogs out of the country. I asked for help several times and did everything he said. At class he made my dog aggressive. She has a new home but my border Collie is dead.

Was looking for playmates for my dog Tyson and came upon Brian's Doghouse! Went to check put the…read moreplace to see if this was somewhere we would want to bring him to play and meet other dogs. We were instantly comfortable. The owner, Brian, was very professional and you can tell he has a passion for what he does. His dog, Reggie, happily greeted us and Tyson. There was another dog there for the day and the 3 of them had a great time! Brian took the time to answer all of our questions and share his knowledge with us. Reggie is a cute, 10 month old, ball of energy! Which is great because Tyson has a lot of energy too and needed a dog to match his. I would feel comfortable dropping him off to play again! And we will. Come check the place out for yourself! The prices are extremely reasonable and you get a packet with their policies. I like that every dog has to be neutered or spayed, that he has ways to break up fights if they occur and he knows doggie CPR! The place is roomy with toys to play with and couches to rest. The owner has plans to do boarding eventually and his wife does dog grooming. We will definitely be back. Tyson is passed out from all the excitement and playing, which is exactly what he needed! Thanks for a great experience. Support local businesses!!

We have used their boarding services several times for our dog and we have been happy with the…read morequality of service. The daily cost for overnight boarding is $45. The customer service is excellent and the place is clean. I recommend this place for boarding dogs.

I had been to numerous dog groomers in and around Rochester. The girls at Willow Tree are amazing…read more My dogs always look great and they love going! The prices are really reasonable. Considering the quality of the work, they could (but hopefully won't) be charging more.