Let it first be said that my rating is intended to be a ZERO but such a rating was not available. Let it also be known that the whole dealership shall receive this rating as the result of the actions of one individual by the name of Callum. So for any of his colleagues upset by this rating, you can direct your concern to him and him alone. I am the brother in law of a recent customer of his (one who shall remain nameless as they would be too polite to address his dishonorable business acumen themselves but I am afraid I do no not possess the same fortitude to hold my own tongue). Having heard of their recent business dealings I am frankly appalled and disgusted even by car salesperson standards at Callum's disregard for anything other then making the sale and "moving that metal". You oversold this person a car that was laughably outside of their price range and budget (to the tune of nearly $80,000) and did so knowingly. You saw an inexperienced customer and took full advantage of their novice nature to serve your own end. You leveraged your position of experience and power to exploit someone for no other benefit than pure uncloaked greed. Now I will be the first to admit, that under current laws and regulations, nothing you did was "illegal" per say. However it was DISHONEST, DISREPUTABLE and DISGRACEFUL. Rest assured this lack of regard for your own customers will be made known to any and all who ask my opinion of your dealership. Let this also serve as a lesson to you Callum and all of your colleagues at Willowbrook Chrysler. Your customers are people and not bank accounts to be purged of funds. You all would do well to remember that and as such treat future business dealings with a degree of humanity. STEVEN J read more

"Above and beyond service- an exceptional amount of dedicatio" I wanted to take out a moment and express my truly amazing experience at willowbrook chrysler. It started from the very second I walked through the front doors of the dealership. I was instantly helped and directed to the right person. I was very hesitant to walk in as I was so sure I would only be looking at this brand new dodge ram 1500 and walking right out s it was out of my budget. However, this was not the case for me. I simply told my salesman Steve this is what I'm looking for and this is my budget; i was truly amazed how quickly steve went above and beyond to such an extent of an effort to make my ends meet and still be in my budget limit. Steve, Len, and Mike worked with great motivation and dedication- they TOOK THE EXTRA MILE to make sure I was happy and walked out of there with a smile on my Face. The same day i had pretty much all my needs met and the only thing i was waiting for was the vehicle to come in. Once everything was organized i thought great now i have to deal with all this paperwork. RAY whom did my paperwork made it like a piece of cake for me. Ray took the time from his busy busy schedule to explain things throughly and guide me the right path with all my financial decisions which would benefit me. They made my experience such a wonderful moment for me and I can never thank them enough for the phenomenal service they provide to their clients. I highly recommend this dealership to everyone who is thinking about purchasing a vehicle. Every company says their dealership is number 1 ; in my experience and from dealership to dealership - WILLOWBROOK CHRYSLER AND THE TEAM TAKE THE #1 LEAD .Less read more

I'll put my specific treatment/review back up after I'm done with the VSA complaint and my civil court complaints. In the mean time(in the interest of the public) here are a Few good laws to know are the consumer protection act of BC(google it), the financial institution act of bc(If you have an issue with insurance sold to you) and the insurance act of bc. Vehicle sales are regulated for licensed businesses, they have standards and ethics to uphold. Vehicle sales authority is who to complain to. Businesses(suppliers)selling a product or providing a service in BC has to abide by the consumer protection act of BC. Deceptive sales tactics are not permitted(google consumer protection act. Also "Astroturfing"(putting up fake good reviews, having friends/family do this if they weren't actual customers and getting true negative ones taken down) is against the competition bureau rules. read more

I meet with Sales Rep Dre MARQUEZ. He is a very personable pleasant straight forward likeable individual. He was extremely helpful and very knowledgeable and competent in his presentation There was no pressure that I experienced because of his easy going attitude. This is a very busy place lots of shoppers and customers. I would not hesitate to recommend Dre to any of my friends. He realized that this was an experience and explained that his purpose was to assist in any manner that he could and that the process does require allot of paper work and time and that he would try to expedite these matters as quickly and efficiently as possible. Its nice to deal with an individual that likes his work and be helpful throughout. Management made the right hire and Dre will be a great salesperson for years to come. Keep up the good work! read more

I now know why these guys are the #1 Dealership in BC! After shopping all over for a new truck, I called them, as a friend said they are the best Dealership in BC to buy from. Within minutes they had found me the perfect truck and had it approved at low interest and threw in a holiday trip even though they were thousands less than the other stores I called! So needless to say I was very impressed. Then when I arrived, the General Manager and GSM both met me, made sure everything was as expected, then I found out they have been family owned for over 40 years and the owner is still there each day!? I think this helps explain why they are #1, they still care about people! and when there for service you can look at a collection of very cool cars in the 2 showrooms and over 15 Vipers sitting there! read more

These guys have a standard MO...they promise the moon, sell you a car, and then renege on the deal. We bought a Viper from Kelly Armstrong at this dealership. Because I purchased it at the end of the day, they agreed to allow me 30 days to find any repairs that needed to be done and they would fix them all. Of course, after we took delivery, "Kelly Armstrong" had been fired and almost all the promises left with him. I would also mention that, as a woman, I was treated like a second class citizen, Kelly clearly didn't even stop to think that I may have some influence on the sale. He spoke past me, over me and around me, but never to me. This was my husband's gift to himself, but having read the other reviews here, I am unsurprised by their behavior now.. read more

Avoid this place like the plague!!!! Biggest shysters in the business. If Canada had a "no lemon law" like the US, this place would be closed down.No integrity. The reason Toyota and Hyundai don't give away free tv's is that they sell quality automobiles. I am currently going through Consumer protection BC to get back money from warranties I do not want. Once you sign on the dotted line, they treat you like shit. Thankfully my daughter is an art major and has converted my license plate covers to WILLOW CROOK CHRYSLER. People have noticed and laughed but gasp when they hear my story. I'd rather send my wife for a nightcap with Bill Cosby than go to that dealership again. read more

Elijah really outdid himself by setting me up with the car of my dreams! He went above and beyond my expectations. His very friendly personality and enthusiastic, positive customer service skills really made me feel comfortable, welcomed and appreciated. when I picked up my car (less than a week after I checked out the car), Elijah tied balloons to the car, and got everything cleaned up and topped up my car with a full tank of gas. And as a bonus, they were having a bbq that day and got a free gift of my choosing for purchasing a car! See Elijah for your next car, you will NOT regret it! And see Nikita for insurance, very friendly and very helpful. read more

About a month ago I was in a crappy situation and needed to get rid of my dodge journey for something older, but in good condition so it would be safe for my family. Ashely phillips at willowbrook Chrysler had helped my husband get into a truck so she was the first person I called. I also looked into about 5 other dealerships who were a complete waste of time. Ashley called me back that evening and did everything she could to satisfy us. She not only loves her job but cares about you personally as well. She is such an amazing person inside and out. I will never go to any other dealership then willowbrook!! thank you Ashley!!! read more

Nice change to not get the greasy blood sucker stalker during my efforts to check out their vans. I was provided good information without feeling like I was being tricked or lured into a commission goal. If it wasn't right for me, no desperate need to try and twist my arm. Either it works or doesn't. This was much easier for me to consider and review my options (new/safe low interest, better gas vs older used options with higher interest/ more issues/less reliable etc). They went out of their way to assist and help with custom issues after the fact, when they could have told me to pound sand/we're done. Good customer service. read more

My experience from start to finish has been extremely positive. I was searching for a new Ram 2500, and was recommended Willowbrook Chrysler by a friend. I was astonished by the price, and treated very politely and respectfully by the staff. The service team helped me get my truck outfitted with all kinds of accessories, and I couldn't be happier with the results. My son was also very happy to get to see all the Vipers they have, and he was over the moon when one of the sales guys let him sit in one. I can't recommend Willowbrook enough, and fully intend on making my next car purchase here. read more

One of the best service staff I have dealt with in the automotive industry. Was in the Langley area when my engine light lit up on my dash last week. Drove into Willowbrook Chrysler to see if they can hook up their scan tool. As soon as I walked up to the counter I was greeted by their friendly staff who took my keys and drove my vehicle into the shop to have it scanned and repaired. In addition, they washed my car for me and had me back on the road ALL under an hour!! Thanks for the exceptional service Preet! I will be bringing my vehicle back for maintenance. read more

I recently took my 2004 Dodge Ram 3500 in to have the brakes replaced. Upon inspection it was apparent we neglected our baby for too long and it needed much more work than we thought. The customer service staff, mechanic and detaillers went above and beyond to repair our vehicle. I drove it home this evening and I could not believe it was the same truck. It honestly felt like a brand new truck. Hats off to the staff at Willowbrook Chrysler for an outstanding job well done!!! Sincerely, Tracy and Kieron B. read more

If I could give less I would ! DO NOT COME HERE Steve Phillips and the finance dork jordan are the worst ! They will scam you they will rip you off and lie to you to make you pay! they like to take advantage of younger And older people !! Do not come here. There are so many better branches to go to. this is not one of them. Read all the other reviews you'll See yourself. I am now paying hidden fees and they like to threaten you here as well! Steve Phillips and jordan rousseau are crooks!! not to be trusted !!! read more

Our sales person, Tyler, went above and beyond to make our experience awesome!! He was super knowledgeable, explained everything clearly and in detail. He made our day a really great one!! I would and will recommend Willowbrook Chrysler and Tyler (as a sales person) to our friends and family. I can't say enough great things about Tyler. I felt that he was truthful and genuine and wanted us to have a good experience and made sure we were in the right vehicle. I look forward to visiting him again!! read more

A BIG THANK YOU to Curtis, Preet and Karn for your help today! I was very worried about my vehicle and what it was going to cost me to get not only the problem solved, but also the cost to have it fixed. They were extremely patient with me. Answering all my questions and explaining the work done to my vehicle when I do not know much about vehicles. They even gave me a ride home when I dropped my car off and Picked me up when my car was ready too! Thank you guys so much for your hard, honest work!!!!! read more

Well where to start , frist thing frist this is a family here, my family , right from ash to Zack to eli to joe to Jeff, and ever one else who is apart of this incredible family , I have bought 3 in last 2 years new it be a jeep for my aunty and my wife , theses people are amazing but the guy my great friend ash , u are amazing and thank u for everything u do for us , eli and Joe again thank and Zack thank u from ours to yours , I hope the more reads here there more family goes bigger Gord read more

Impressed!!! Thank-you!! "Willowbrook Chrysler" Two auto malls and five reputable dealerships later, we finally found our gem!!! Greeted so kindly by Johnty, we successfully went to business, then closing our deal with "The Man", Jordan and finishing the financing,with the wiz kid Elijan was a breeze!! We bought a great vehicle for great price and at Willowbrook you could really sense the passion everyone had working for their company, it was so nice to see! Thank-you again, Sincerely Donna read more

One phone call made to Bindy Braich at Willowbrook Chrysler and he had all the answers I needed. Very professional and a huge asset to Willowbrook Chrysler. He introduced me to Sunny the sales rep and I thought he assisted me with all the questions regarding the vehicle I was buying. My only downfall was the waiting part for the paperwork and insurance. Very covid friendly as everyone was wearing masks. Nice to see. Thank you to Bindy and Sunny for a great experience. read more