Our 25-year old HVAC system was hanging on out of sheer loyalty... but the time had come to bite…read morethe bullet and purchase a new central air system. For those of you that have not priced these things out before, quite a bit has changed over time...like the cost! Also, technology has moved on as well, so it's virtually impossible to replace "just the condenser" without all the additional furnace components...they simply won't work together. We called several HVAC contractors...one of them being the large energy company we all know in this area. They came in and did their inspection and were very professional. But their price was 50% higher than the local competition. Yes you read that right!! I wasn't concerned about the "big guys" doing it right, since they are our current utility firm and we have appliance contracts through them. But in light of these tough economic times, I really wanted to give it to a small business. I just wasn't sure how well they would stand behind their work and whether they would do it right the first time. I did research and found two other options. The one that really stood out was AAA Comfort Air in Cream Ridge, NJ. They had over 95 five-star reviews, and although anyone can fake a review, I still felt compelled to do my due diligence. I set an appointment for Emil (the owner) to come in and assess the situation. He was professional, took his shoes off before entering (not at our request), and clearly laid out what was needed and NOT what was most expensive. As a matter of fact, he recommended options that were less expensive vs. those that would simply feed his wallet without added benefit to us. His demeanor was polite, knowledgeable, and he took the time (over 1-hour) to really explain everything without pushing for the sale. Additionally, there are some unique challenges in our home that require minimal dust due to some family health issues and he offered to put up plastic to separate the rooms to ensure a clean work environment. Well, much to my surprise, Emil, came back with an estimate that was truly outstanding vs. simply "competitive". Likewise, his firm provides a 3-year parts and labor warranty (not an option...he just provides it) along with the condenser manufacturer's 10-year. The others only offered 1-year.... that in of itself really resonated with me! We decided to move forward, and I have to say, we made the right decision. Emil and his team were outstanding. They arrived on time, ready to go, and their work was outstanding. Everything was done in one day, with a clean install and a fully working system. Look, HVAC replacement won't make your home look nicer, but it surely is important. No one wants to spend that kind of money unless they have to. Emil and his team were not only very competitive, but they delivered on their promises and were very customer focused. If you are seriously considering a project like this, you need to consider AAA Comfort air. They deliver on their promises and care about their customers. They go above and beyond and deliver with an eye towards balancing price with efficiency. We highly recommend them and you should absolutely include them in your decision-making process. They truly are "AAA".

Emil was very professional and answered all my questions. He installed a new unit for me and I…read morecouldn't be happier. When no one else answered the call Emil came through. Highly Recommend

Initially, my experience with this company was very positive. The technicians were scheduled to…read moreclean the air ducts and dryer vent (my dryer was not drying well so I thought this might help). They arrived on time, were professional, and cleaned up after themselves. At the time, I felt confident that the service had been done thoroughly. However, the dryer vent cleaning did not help so a few weeks later I called a dryer repair service who confirmed my dryer was working effectively and suggested disconnecting the dryer vent ducts to check for an obstruction. When we did, a significant amount of lint was removed--far more than should have been present after a professional cleaning. This was extremely concerning, not only because the service was expensive and clearly not completed to a quality standard, but also because we were unknowingly put at increased risk for a house fire while believing the vents had been fully cleaned. I emailed photos to the company. Their response was that they would need to come back out and redo the service - that we could easily 'stage' a photo like this. I declined, as my husband had already cleaned and replaced the ducts, leaving nothing for them to redo. Despite this, they refused to offer a refund, partial refund, or credit. Additionally, the woman I spoke with was very rude, repeatedly interrupting me, raising her voice, and not allowing me to explain the situation. She seemed more annoyed with me than concerned about the situation. What makes this even more troubling is that during the initial visit, the company recommended additional treatments for 'possible' mold based on their findings. Given what we later discovered, I no longer trust their assessment or their work and will now need to pay for a second opinion. This entire situation was unnecessary, stressful, and costly. While I am disappointed about the lack of refund, my greater concern is for other clients--especially elderly individuals or single parents--who place their trust in this company and may not have the ability to verify the work themselves or afford to pay someone else to correct it. As much as I would love to be able to recommend this company, based on my experience, I cannot recommend them. Update: While I very much appreciate the quick response to my review from the business owner, unfortunately, much of the information in the response was inaccurate as it relates to my conversation with his staff. A follow up call from the owner to dig a bit deeper into the concern would have gone a long way in restoring trust in the company and moving things in a positive direction. That did not happen.

This company emailed us and sent an estimate right away which was reasonably priced. Making an…read moreappointment was so easy. Randy and Casey did an amazing job with our air ducts. They arrived early and got right to work. They cleaned up as they went along and left our vents brand new and the house smelled great. They were professional, so friendly, and very efficient. I will definitely use this company again in the future. I highly recommend their services.

Switched out original builder grade thermostats on two floors to provided new Ecobee smart units…read more The Master Touch Home Service was prompt to respond and provided excellent communication through texts and phones. My Tech arrived on time and described what was giving to be done. He even needed to pull new wiring from the units to the thermostats and thankfully he had attractive base plates to mount the Ecobees on the wall, as the hole left from removal was too large. He then worked with me on my app. I am planning to use Master Touch for some electrical work and I will hire them for spring and fall HVAC servicing. I highly recommend this independently owned professional company.

Our family had a fantastic experience with Master Touch Home Service in the replacement of our home…read moreheating and air conditioning systems. This recommendation is underpinned by responsiveness, excellent customer service, strong technical ability - and most importantly - a personable, trustworthy, and passionate owner-operator. With the turn of the seasons, our aging furnace wouldn't blow warm air. After researching local HVAC companies via online reviews, we connected with Master Home Touch Service in the Freehold/Manalapan area. The owner, Hovhannes Mirimanyan ("Hov"), was free that day for a service call ($100, but waived for larger projects). We mutually agreed that it was time to replace the 30 year-old furnace. Hov carefully walked us through the issues with our current furnace and air conditioning systems. He then outlined in a "no pressure" presentation several solutions, providing a cost-benefit analysis of each system (G/E, Rheem, Bosch). He showed us photo portfolios of past similar projects. A few days later, a three-person installation crew arrived at our home at 7 AM to perform the removal of the prior HVAC, and install the new system. The installation was completed by lunchtime, with our home left in pristine condition. The next morning, Hov returned to walk us through the details of the installation and how to perform basic maintenance items on the furnace. The Rheem system works great, is quiet - and connected to a smart Honeywell thermostat. The price paid was fair relative to the quality of services rendered. In summary, I highly recommend Master Touch Home Service for residential HVAC projects. They also provide commercial service and selecting plumbing services (e.g., hot water heater replacements).

if you're looking for a great plumber, your serch is over! i've used mike twice in a period of a…read moreweek and can't be more satisfied! i called mike to fix a leak in the garage apt. of my rental property .he fixed a leak that was under the sink and could've been a disaster. preventing a lot of water running a muck! he got there at the time he said and he fixed the problem in no time . that same week i heard water running behind the walls in the main house. he got there early the next morning and found three leaks behind the wall and fixed that within an hour and half. i'm sure you'll find mikes work satisfactory and his prices aren't bad either! bob

I called LaMagra at 10 am... it's less than 2 hours later and we have our AC back on on an 86° day…read more He wasn't mad at my dog for barking, he explained everything he did and what parts he replaced, was professional and friendly and showed me how to wash off the unit for more efficiency and also advised to replace our air filter inside. Dan answered every question I had and saved me from a major headache and days of heat and most importantly, didn't try to over charge me! It was less than I expected. Cannot recommend enough!

During the worst hot spell, we had a problem with our A/C. I text Dan on Friday the 20th at 7:20am…read moreand he was at our door by 9:30am. He did everything he possibly could to get our A/C to work. The problem was the Blower motor. He tried several different "universal" motors but after three hours of trying these units, it required an OEM unit. It was ordered on Friday from the manufacturer. He kept us posted every step of the way. Dan was here 1st thing the following Tuesday morning. Installed the motor and the house is starting to cool off. Now mind you the unit is in the attic. The temperature outside on Tuesday in the AM was already at 98 just imagine the temperature in the attic. We have used Dan at our daughter's house and he has never disappointed us. Highly recommend LaMagra's HVAC

I was looking for a smaller company to diagnose my central air issue. My experience with larger…read moreoperations is they charge way more to pay for all that overhead with their fleet of fancy trucks. I also liked the fact Anthony didn't have any of those scam maintenance contracts that the bigger guys try to intimidate you into signing. If they try to pull that crap, run. My father was in the trades and working with him when I was younger gave me a good BS detector. That said, I called Anthony, left a message and he got back to me within 15 minutes. Super honest nice guy. I explained my issue and he explained that he can fix central air units but doesn't replace them, which I initially thought was disappointing, but it turns out to be the best way. Think about it. With older units most other companies are going to tell you to replace the entire thing. They don't want to replace some part because there's no big payday in it for them. I liken it to a dentist. They don't try to save your tooth anymore because they can make much more money putting in an implant. After a time misunderstanding on my part, we arranged a time and Anthony showed up ,on time. He diagnosed the problem and replaced the part at very little cost. All guaranteed. I'm just happy if it gets me through the summer. You have to call Anthony first, before anybody else. The guy can do anything. Now if anybody asks me for a recommendation, I can say "I gotta guy"

10 out of 5 stars if I could. My A/C went out in the current heat wave. I called a few places that…read moresaw their chance - wanted to charge me "emergency" fees, not applied to any work. Anthony spent the day texting with me before coming over in person, trying to trouble shoot. when he arrived, he quickly figured out the problem and knew time was of the essence. He got the part + installed it within 24 hours and said he didn't want me to pay until we are certain it works long term. That's the absolute opposite of all the opportunists out there. He has a great demeanor and more than that - he's just really great at what he does. Reliable, kind, honest. Don't bother calling around, call him.

Every time we get our scheduled maintenance the staff member goes above and beyond. Additionally,…read morethey answer all the questions we have with regards to each of our units. Today we had a separate issue and Nicholas took the time to evaluate and address the issue as best as he possibly could. Management should be proud of the staff that they hire and train. So very professional

Our technician Randy arrived early in the service appointment window and did a thorough winter…read moremaintenance check-up. The unit needed a new capacitor and he had the required part with him. He explained that older units like mine receive extra attention, which gives me confidence in my equipment and J. H. Roberts quality of service. Of course, he answered all my questions in a way I understood. Thanks for another quality service call.

These guys are great. Been using them for over 15 years. They fix what needs to be fixed and NEVER…read moretry to sell you anything that isn't needed. I have had other repair people back in the day tell me I need a new unit, etc...But when I call these guys, they know what they are doing and fix it for a very very reasonable price....cheaper that everyone I have used before. . Highly recommended!!!!!!

Super disappointed in this company. We scheduled a service call late yesterday and were given a…read morenumber of available times for them to arrive today. We chose 3-6 pm. Just after 5 today they called to reschedule to a week later!! When we purchased our unit through them we were promised 24/7 service. Well, they "don't offer that any more." What a huge disappointment. would go elsewhere for service but we're under warranty, so we're stuck

Zero accountability for defective installation and multiple cancellations…read more I am writing this to warn others about AJ Perri's severe lack of customer service and reliability. We installed a brand new HVAC unit through them in March of this year. The AC has completely failed during peak summer weather reaching 100 degrees. For more than a week, I have attempted to resolve this under warranty, but scheduling a technician has been impossible. They have repeatedly confirmed appointments only to cancel them at the last minute. This level of service for a newly installed system is unacceptable and unprofessional.