In the ongoing diagnosis and repair of the AC / heating unit in the condo I own Ken came by and did a good job of determining the issues. The home insurance company Fidelity apparently needs a video in order to approve changing the entire system and that wasn't done yet so the repair remains ongoing. On time fast friendly service. read more

The heat wave hit San Diego last weekend, causing AC units to halt, resulting in homeowners freaking out. I am one of those homeowners who was freaking out as the thermostat reached 87 inside our house. This is where Ken comes in. My husband and I called and left messages for 12 different companies and Ken picked up. Yes, he was booked solid like everyone else but he came out the next morning and resolved our hvac issues as well as making me and my kitties very happy campers. If you're looking for an honest, reputable and responsive company, look no further and give Ken a ring. read more

I am beyond happy with the work Ken did on my Bryant minisplit AC system! Ken was SUPER easy to schedule with and was quick to respond to my texts. He gave me a time window of when he was going to be arriving at my place and was right on time. Ken diagnosed the issue, replaced the pump, and put everything back together in about an hour. He laid down a tarp/towel to protect my flooring, was courteous and ask if I would like him to remove his boots, and took a lot of care in cleaning up after the job. HIGHLY recommend using Wilson Heating and Air. I will definitely be using them again in the future. read more

Ken is the best, fast, efficient and neat. He replaced the fan motor on my Goodman A/C unit and didn't try to up sell. I will always use him and will gladly recommend him to others. read more

Ken was very responsive and knowledgeable. So grateful as it is 105° today. he was here yesterday in the morning and fixed two problems and now everything is going great! I know I will not have to worry about this in the future. Nice and cool in my house and the unit is much quieter as well. Best wishes Ken! read more

Ken is knowledgeable, responsive and friendly. He could not replace my huge, 35 year old roof top A/C, but was able to get it to limp along for a while longer. read more

What can I say about ken... first off I was screwed by another ac company by one of their techs drilled a hole in my pipe trying to upsell me. Ken was dispatched as a second opinion and was super helpful. His knowledge of ac is far greater then most. He is super honest and fair. He was on the phone with me over 45 mins trying to help me. If your ac is needs service please call ken you wont regret it For reals read more

What a wonderful company! Ken was super informative, honest and did a great job. I really liked how communicative he was with us. He wasn't here to make a quota or commission. He was here because he loves what he does and cares about his clients needs. I would absolutely recommend him and the company and he is now our go to HVAC guy. ~Karen Swain read more

Ken Wilson was on time, very efficient, he spoke with us in terms that we can understand. He was honest and had a had a great sense of humor. AC is up and running. We would highly recommend his service. read more

Our A/C unit was not blowing cold air. I called our home warranty company and within three hours of speaking with the home warranty company Ken was standing at our front door. He walked me through everything he was doing and explained everything clearly and concisely. I called the home warranty company in the morning, by lunchtime our A/C was back up and running. Thank you! read more

Our air conditioner went out over a hot weekend and ken was out here first thing Monday. Our Home Warranty Co. set up the appointment. Ken was professional and resolved our issue quickly. read more

Ken helped me fix an issue due to a faulty thermostat fix by myself. He did this by phone and text and charged me ZERO. WOW. This is a decent honest guy who knows his stuff. Will be using Ken from now on. Happy to have heat again! read more

I am a small business owner who supports local business. After research, I found Wilson Heating and Air feels the same. The mini split AC unit in my shop wasn't working. Ken came out immediately and remedied the problem. He was very knowledgeable, courteous and diligent. I was extremely pleased with his service and pricing. I highly recommend him. read more

I used Wilson Heating through my home warranty Old Republic. The first company they assigned us to was so bad I gave up without even scheduling an appt. Ken answered the phone on the first call, and was very professional. We scheduled an appt for a few days later and he had the problem fixed in no time. Highly recommend. read more

I found Ken through the neighborhood referral site nextdoor.com . He arrived on time and recharged my AC. Very knowledgeable and reasonable priced for the hottest summer in San Diego history. I will definitely refer him to my friends and contact him again if I have future HVAC issues. Definitely 5 star service. read more

ken (the owner) arrived promptly, he asked us to explain our problems. then he tested all our output vents, found them to be putting out air that was cooling down. he checked both the cleanliness of our filter and that the suction into our cold air return was strong. then ken went outside to check the unit. he told us that it was a 1991 manufactured carrier unit. that it appeared to be in good shape but he wanted to test it with his gauge. the unit tested out well and he told us that this was a sealed unit and therefore never needed to have refrigent added, unless there was a severe leak. he then went back into the house and saw that the ac unit was cooling, and that all the output ports were pushing out air at 55° to 58°. therefore our unit checked out ok. ken told us that since we had signed up for the sce "summer discount plan" that allows edison to shut off our ac when the demand on their system is too great, in return for us getting a discounted bill. this was probably our problem!! ken was prompt, knowledgeable, professional, and willing to explain things to us!! we told him we had seen a few bad reviews on his company, and he told us that two of them were from people he never visited or serviced!!! we would highly recommend him and his company, without reservation!! read more

Great experience with Wilson Heating and Air. Ken was knowledgeable, friendly and super helpful in fixing our split AC unit. He even came back a couple days later to fix something when it wasn't quite right after the first go-around. I would highly recommend giving him a call! Thank you, Ken! read more

My furnace broke down on one of the coldest nights that I can remember. I called 2 other places and they said that I will need to replace parts and they were hard to find. Ken came out and fixed the thing in about an hour and saved my hard to find parts. He performed the impossible in about an hour. Recommend to all!!! read more

After purchasing our new home we found that the heat pump unit was in a bad state, short cycling and not warming the house on the 40 degree nights. After placing a service request from our home warranty Ben from Wilson Heating & Air came by the next day and after a few minutes was able to diagnose the issue with the heat pump and that same day had fixed the issue of stuck pressure valves, no new parts were needed, just some good expertise which Ben definitely has. Once the system up and running Ben took time from his day to answer all of my questions about the heat pump, how the heat pumps work, and what causes things like short cycling when pressure valves get stuck. Additionally Ben took time to answer my questions about the condition of our HVAC in the new house and gave some great advice on how to keep everything working and in top shape. Ben knows what he's talking about and by fixing our issue with some simple valve cleaning instead of selling us new parts, he proved to me that these are the guys you should be calling when you're needing help with your HVAC. read more

Ken from Wilson Heating and Air has been to our house several times for service for our Rheem HVAC unit covered by Fidelity Home Warranty. This is our 2nd home and 2nd time using a home warranty company so we are used to the run around that one normally experiences trying to get repairs done efficiently going through warranty. But Ken Wilson is the exception - he has been to our home three times and is always prompt and honest, performing high quality work and literally savings us hundreds of dollars over one of other vendors the warranty company sent out first (unit needed an evap coil with some minor duct modifications). He also texts, making communication easy and efficient. When our warranty runs out I will just call Wilson Heating and Air direct. We have also recommended him to all our neighbors in Scripps Ranch and Poway. It's a huge relief to find a reliable and trust worth heating and cooling company in the area! read more

I would highly recommend Ken at Wilson Heating & Air. I emailed him in the morning to fix our heating/AC unit. He contacted me within an hour and he was able to squeeze me into his schedule that same day. I appreciated the 15-min courtesy text that he was on the way. Diagnosed the problem and fixed the problem quickly. Thank you for your quick, courteous service! read more

I was assigned Wilson Heating through my home warranty Old Republic. Ken called just a few hours after I reported my issue. He came out to my home the same day and diagnosed the problem which was the heater fan. He ordered the part and returned as soon as the part was received. Ken was courteous, reliable and efficient. I would definitely recommend this company. read more

On July 18, 2016, Ben from Wilson Heating & Air Conditioning came to home to diagnose the problem with my air conditioning that I had reported to Old Republic Home Protection, Inc. on July 15, 2016. I reported a problem with the blower in the attic, which wasn't working. When Ben walked into my house, the first thing he asked me was if my Nest thermostat was new. I indicated that it was a few months old, but had been working fine for several months. Unfortunately, I had to leave for an appointment shortly after he arrived. When I returned home an hour later, he was in his truck in the driveway, didn't bother to talk to me about what he found and drove away as soon as I got out of my car. Upon reading his "Description of Services," and talking to my son, who was home at the time, I discovered that he blamed the problem entirely on my Nest thermostat and recommended that I call an electrician. As a result of his misdiagnosis/incompetency, Old Republic denied my claim to repair my a/c. I then called another HVAC company who came out the same day. He performed a diagnostic and identified the problem as the blower and blower wheel, ordered the parts and fixed it the next day. I had to pay $570.00 out of pocket and I'm now fighting with Old Republic for reimbursement. I also was without air conditioning in 100+ degree temperatures for 5 days due to the negligence of this company. I would not recommend them to anyone. read more

Ken was very clear and professional on the phone. He came when promised. Diagnosed the issue - low freon, diagnosed where the leak was occurring, answered our many questions, completed the job and was on his way. Would definitely call him again if I had a heating or AC problem. read more

After 5 years, and too many HVAC companies to name, Ken looked at my heating and cooling unit and he was the one who honed in on the problems. We have been told many different things about our unit but no one actually ever fixed anything. Finally I have hot and cold air in my bedroom and I am a very happy customer. read more

Ken from Wilson Heating and Air was just wonderful he was so knowable and professional I would recommend them to anyone who is in need of a/c or heating repair ,Sincerely Elise Kramer Oceanside Ca read more

Ken came to service one of our A/C units through American Home Warranty. Happy to say he is a pro. Diagnosed problem quickly, got approval, ordered the part and installed it the next day. We would recommend Wilson Heating and Air without reservation. read more

We've used Wilson Heating and Air twice for for different issues. Ken has been helpful, courteous, and prompt.

We moved into our home a year ago. On our second day in on a 100 degree day, our AC froze. With our warranty company sending out not just 1, but 7 contractors, it never seemed to get fixed. Ken came out a few weeks ago and viola! It's finally working as it should. He found several minor things that should have been caught by at least one of the other 7. Thank you Ken! It's 95 today and 76 in my house. I'm under a blanket the AC is working so good. read more

Do not use this company. We were given this company through our home warranty. The compressor on our AC unit went out. Wilson came out and replaced it. The next week the unit fan stopped working and kept tripping the breaker. Wilson wouldn't even come back out and look at it they just said to call electrician. So we had an electrician come out and replace our breaker. Then the heat kept rising again. The fan had to be replaced. We had this done by a second company outside of our warranty because we were desperate and it was over 100+. Wilson will not answer the phone after hours or on weekends even though their website advertises 24 hour emergency service. The second company stated that Wilson did not do the work properly and that he didn't replace a filter that was required. So we had to call him back. He said the warranty company didn't pay him to do that and that it was only a "secondary filter"....said the unit was slightly over in the amp reading but nothing to worry about. Fast forward less than a week. It's now 90 degrees in my house. Outside is 105. We had the warranty company send another company that was not Wilson. They said too (just like the second company) that that filter HAD to be replaced. And furthermore that he installed the WRONG SIZE compressor and that along with the unreplaced filter is why our unit is working so hard and now has stopped. DO NOT USE THIS COMPANY read more

im gonna start from the beginning. im a hvac tech for a company out of corona. i have a freind whose ac stopped working. he asked me to look at it and my diagnosis was a grounded out compressor. their home warrenty sent wilson heating and air to change out the compressor. less than a week later they begin having further issues with it. breaker was tripping non stop any time it got hot out. my freind asked me to check it out again. unfortunately the only tool i had was a thermometer so i was at least able to check the temp split. the split should be between 18 and 22. theirs was at 40 indicating it was way over charged. finally my freind got approval to have my company go out to handle the problem. one of our senior techs went there today again finding the system over charged and pulling 30 run load amps. for those that dont know about compressors that is insanely high. also the tech that went out also indicated that wilson heating and air failed to changed the filter dryer, wich is required by federal law any time the system is exposed to the atmosphere. it gets worse. due to the spuratic fluxuation in the pressures indicates the system was not flushed, wich again is required after a compressor burn out and didnt pull a proper vacuum, again required by federal law. to make matters worse this company hires thieves. i personally installed high performance parts in my freinds ac that were removed when this company was there. wilson heating and air should not be in business. poor work ethics. failure to obey federal law. thieves. over all a shady company. these people should be ashamed of the work they do. i would never work for these people nore would i ever hire someone with them on their reseme. as a professional, i would highly recommend hiring a handyman off craigslist before wilson heating and air. edit: Wison has since responded to my review of them. claiming the home warranty company sent the wrong compressor. if that was true why did your installers still put it in. why after going back out did your technisions not find the problem. you telling me the warranty company sent the wrong compressor out and it was still installed tells me still your employees are incompetent. the parts that were taken off were not left at the residence. they were taken. they may not be required for a new compressor to function however they will extend the life of the compressor. any half witted tech knows that. as far as slandering another company, that would require my statement to be lies and they are not lies. your company is garbage plain and simple. and you making an attempt to cover your tracks instead of admitting your guys messed up shows me how bad of a company you are. at this point i would still recommend a craigslist handy man over wislon heating and air read more

My husband has a medical condition that won't allow him to "overheat." As often happens in life, our AC went out on the hottest day of the year. We work at home, so there was no way to avoid the discomfort. Although his schedule was already packed, Mr. Wilson took the time to go out of his way to our home in Escondido and fix the compressor on one unit and add freon to another. He explained the procedure clearly throughout and stayed until he was satisfied the units were in perfect condition. He is a consummate professional, and I was pleased to invite him into my home. read more