Recently completed a service visit from Bob Jenson. My technicians Brian and Luis were exemplary from start to finish of the visit. They completed a throughout inspection of my AC Unit that was working extra hard to maintain moderate temperatures. They identified a couple of causes for the issue. They were able to fix the two problems accurately and in a timely manner. Couldn't recommend Bob Jenson, and specifically Brian and Luis enough for anyone facing AC unit issues. read more

They were able to do exactly what ask I asked for to my bathroom improvement. Adrian was very understanding and helpful throughout the process. Raydel is very skilled and was able to finish the project fast without missing any detail. Every part of this service has been excellent. I'd 100% hire them again in the future and recommend them read more

I'm taking the time to update my review so other people don't go through what I went through. I prefer to post positive reviews and if there's an issue I contact the company to resolve it. In this case, Jensen refuses to make it right. My minisplit stopped working after a Bob Jensen technician did routine maintenance on the unit. Before that visit, the unit was operational. After the visit I got flashing lights on the unit. I Googled the sequence of flashes - they indicated that a thermister cable was malfunctioning or incorrectly installed. When Jensen sent the same technician out, he opened the outside unit. I could see that the thermister cable was pinched in 2 places. The technician cut the cable on either side to splice the cable together for a temporary repair. In order to do this very simple splice, he needed to talk to someone on the phone. That person sounded very frustrated with the technician's inability to understand how to do the splice. The tech asked if he should cut off the plug on one end which would have ruined the possibility of splicing the cable for a temporary repair. He clearly didn't have the most rudimentary knowledge about cables. I left at that point and later the tech told me that the splice was complete, but it didn't fix the problem. In the meantime I had been researching how to buy this cable and ordered it since the tech couldn't tell me anything about Jensen's ability to get one. (Bear in mind that the system is sensitive to changes in resistance and a splice may or may not work, so it's necessary to replace the cable.) It was obvious that the Jensen tech didn't know what he was doing, so I contacted a local AC repairman. We examined the splice done by the Jensen tech. THE JENSEN TECH HAD SPLICED ALL 4 WIRES TOGETHER, SHORTING OUT THE THERMISTER CABLE. The local AC repairman correctly spliced the cable and that cleared the fault code, but he let me know it might not last because of the system's sensitivity to resistance changes. In fact, it only lasted a few days and I paid him to come back out to install the new thermistor cable. The only thing Jensen would pay for was the cost of the new cable and shipping. I am out a considerable amount of money from fixing what Jensen broke. On top of that, Jensen insisted that their techs know how to splice cables and refused to fully compensate me even after I showed them photos of the incompetent splice. Then Jensen sent me a letter saying that having an different AC business do repairs could affect my warranty. This is a lie in California because another AC business can do warranty repairs, assuming the unit is still under warranty. Of course, I no longer trust a Jensen repair tech to work on my system and I want a competent repairman to do preventive and corrective maintenance. Bottom line: Jensen won't offset the cost of another company fixing a problem that Jensen created and that a Jensen technician couldn't repair due to incompetence. Also, although I personally saw the crimped cable, the Jensen tech made sure he took it with him - I've little doubt that the tech knew he messed up, but he can't hide his incompetent cable splice because I have photos of it. [[HIGHLIGHT]]On top of all of this the technician repeatedly tried to hard sell me a maintenance agreement after I told him I didn't want one.[[ENDHIGHLIGHT]] Bob Jensen is no longer a family-owned business. They are owned by a corporation and when you talk to a representative you're talking to a call center. It's apparent that Jensen, under corporate ownership, no longer prioritizes sending out well-trained technicians. They'd rather send a poorly trained tech who prioritizes selling maintenance agreements and then duck responsibility when one of their tech breaks equipment. read more

Bob Jenson Air Conditioning and Heating - Heating & Air Conditioning/HVAC Near Me - San Diego, California

I called Bob Jensen to fix my AC. I had called other companies, but they had the earliest appointment. Uz, my technician, was very thorough. He checked everything carefully, showed me what was wrong, and explained everything in detail. He told me what options I had so I could make an informed decision. Then, he fixed the problem quickly and got the AC running again. He was very respectful, professional and didn't talk down to me. [[HIGHLIGHT]]I was extremely happy with him (even though the scheduler had the time wrong).[[ENDHIGHLIGHT]] It was worth it to have him do the work. If you call the company, ask for Uz; he is the best! I give him the highest recommendation! read more

I definitely recommend Bob Jenson Air Conditioning, Heating and Plumbing. Conor was prompt, polite and fixed my AC problem without trying to upsell. He was able to solve the issue quickly and made sure everything was explained to me properly. Will use them again for our heating and air system. read more

they tried to quote me a HVAC system in my home for 18k. then after saying this was too high they came back with a price of 12K. THEN i called around and found a yet lower price for an AC only system for 7K. Beware their upsell! read more

My Regular Maintenance people I've used for the past15 years did not have time to do my maintenance service, so I tried this Company. [[HIGHLIGHT]]They were able to accommodate me as soon as I reached out to them.[[ENDHIGHLIGHT]] Brian came over today as scheduled and was very thorough,spent hours here and explained everything I needed to know about my A/C. I will definitely use them again in the future. read more

Great service today from Pouria and Uz when they came out to do an inspection and maintenance on our central air unit. Friendly, respectful, professional, patient and know what they are doing. read more

Technician Brian did wonderful job repairing our wall furnace. On his first visit he diagnosed the problem, which required a new part. On his return visit with the new part, the installation was quick, and the unit now works like a charm. Brian was friendly, professional, and left the work area clean and as he found it. Would definitely call Bob Jenson H&A again if the need arises! Steve P. read more

We had Bob Jensen come out to repair a Fujitsu mini split and service another. The technician was Sage. This was late on a Friday (7/17) afternoon. The first mini split condenser was fried and had signs of a leak. It was over 10 years old. He called Conor, a supervisor, to talk to us about a new unit. [[HIGHLIGHT]]We thought given how busy everyone is that it would be weeks before we could get the split replaced. Conor was able to get to our house in about 30 minutes.[[ENDHIGHLIGHT]] Sage serviced the second split while Conor was in route. [[HIGHLIGHT]]When Conor arrived he went through the options. We needed something soon with the heat we are experiencing. They carry Mitsubishi mini splits. They had a slot for Tuesday 7/21.[[ENDHIGHLIGHT]] We had done our research, so we were comfortable acting quickly. [[HIGHLIGHT]]Both Conor and Sage listened to our concerns and made us feel like we were in good hands.[[ENDHIGHLIGHT]] For the day of installation Jorge and Aaron showed up on time. They were able to remove the old split and install the new one by midafternoon. Very efficient and respectful. [[HIGHLIGHT]]They checked the system out, asked if we had any question or concerns.[[ENDHIGHLIGHT]] We have a 115-year-old home, and they were careful in our old home. Our experience with Bob Jensen Heating and Air was outstanding, and I do not say that lightly. Sage, Conor, Jorge and Aaron were great. We would highly recommend Bob Jenson to family, friends and neighbors, without a doubt. We ill add that they have 24/7/365 emergency service. read more

We recently had a pinhole leak in the hot supply copper line of our water heater. [[HIGHLIGHT]]Bob Jenson AC & Heating was able to send out an employee within hours of my call.[[ENDHIGHLIGHT]] Bryant Daniels arrived and immediately knew what he needed to do. He not only fixed the flex lines, but also checked other plumbing lines under the sinks, plus the water pressure to the house. In addition, he flushed the hot water heater. Bryant was very professional and went above and beyond to satisfy his customer. [[HIGHLIGHT]]He explained things well and while he advised of other things that could be done for the house (like replacing the pressure regulator) - he did not push the sale.[[ENDHIGHLIGHT]] Bryant was very knowledgable and patient, and because of this I would definitely recommend this company and will be using them again in the future. read more

I just had Jason and James here to do my annual maintenance on my hot water heater and check everything throughout my house, and they are awesome. [[HIGHLIGHT]]They walked me through everything very clearly and made it simple for me to know what my house needs.[[ENDHIGHLIGHT]] Great techs! I would love to have them back. read more

Jake Bengtsson was great! My AC stopped working and Jake went above and beyond to diagnose and repair my system. I can definitely recommend Bob Jenson and especially Jake! read more

My technician Enoc was great! Fast and efficient.. very professional and respectful with doing work in the home. [[HIGHLIGHT]]I have been with Bob Jenson ~6 years and have been happy with my system and the service provided![[ENDHIGHLIGHT]] read more

I have been a decades-long HVAC customer of Bob Jenson, and when they added plumbing expertise to their capabilities a couple of years ago, it seemed only natural that I should transition my plumbing needs to their care. I'm happy to report that technician Bryant Daniels is upholding their high standards for customer service. Bryant presents himself well, speaks intelligently, and relates well to his customer, and is most definitely an asset to the Bob Jenson team. Thanks you for your service! read more

Antonio and Abraham installed a Carrier Furnace on 11/13/25 They were friendly, informative, and diligent in removing the old furnace and installing the new Carrier Furnace. They were very respectful and hard working. I would recommend them to anyone needing a furnace or any services provided by Bob Jensen read more

Bob Jenson Air Conditioning and Heating - Our new Carrier Furnace - Heating & Air Conditioning/HVAC Near Me - San Diego, California

We just had our annual service call for the HVAC at our home in La Mesa. The technician, Brian, tested the AC output, cleaned and performed maintenance on the system. We've used Bob Jensen at this home since 2019 and have been extremely happy with their work. read more

We love working with Bob Jenson! Enoc assisted in our ac maintenance, he was very efficient and took the time to explain his findings and recommendations. Tom and Lars also helped get everything checked out and provided us with reasonable options on future fixes. Very satisfied with all of the hard work and quality put into each visit and service carried out by those at Bob Jenson, thank you all very much! read more

[[HIGHLIGHT]]I highly recommend Sage and Tom! They came out to give us a quote on a system we just had installed in May 2025.[[ENDHIGHLIGHT]] They spent almost two hours conducting a highly thorough diagnosis and found that the system had been wired incorrectly by the prior installer. Crucially, they provided me with the precise technical language needed for my complaint and ongoing CSLB case. The diagnostic fee was worth every cent for that peace of mind alone. [[HIGHLIGHT]]We are incredibly grateful and look forward to having them handle our repairs![[ENDHIGHLIGHT]] read more

Best HVAC company we've worked with! Pouria came out and quickly found several issues that had been completely missed by a previous company. Their team was honest, knowledgeable, and took the time to explain everything clearly without trying to upsell unnecessary services. It's refreshing to find a company that genuinely cares about doing the job right. [[HIGHLIGHT]]We finally feel confident that our HVAC system is in good hands.[[ENDHIGHLIGHT]] Highly, highly recommend them to anyone looking for trustworthy and professional HVAC service! POURIA IS THE MAN!!! read more

Sal Castro arrived promptly and changed out the batteries in my thermostat within a couple of minutes. He explained how long batteries typically last and that the AC would function in any case. Sal was pleasant and congenial and provided excellent service. read more

Bob Jensen is a great company that cares. They have taken care of my mother for many years. Cleaning and maintaining a 50 year old central heating system. Finally, it was time to replace. Bob Jensen's crew: Brian Fernandez and Oscar Salazar were polite , professional, skilled and friendly. You guys should clone them, they were super. :) See ya next year for a maintenance appointment! Highly recommend. read more

[[HIGHLIGHT]]Unfortunately, I received very poor customer service.[[ENDHIGHLIGHT]] Hired them for HVAC and air conditioning maintenance but technician was only able to finish HVAC due to rain. [[HIGHLIGHT]]I called them numerous times to to come and finish but they said the job was done and would not call me back to reschedule[[ENDHIGHLIGHT]]. Disappointing. [[HIGHLIGHT]]Also, dealing with their AI customer service is uber frustrating.[[ENDHIGHLIGHT]] UPDATE - they did come out and remedy the situation read more

We had Brian and Uz service our HVAC system and are very pleased with their professionalism, knowledge and thoroughness. I highly recommend them and the company! read more

Service still on point after all these years! This company continues to hire the most friendly, kind and knowledgeable staff and technicians. I had Pouria come out initially for an overall service on all my units... what a great guy! Extremely comfortable to speak with and I appreciated his suggestions to get my systems back up running smoothly! Just some deep cleaning was all that was suggested. Then Evan came out to deep clean one of my inside mini split units, and check all units, clean them all... Again, this company does not fall short with their customer service and hiring quality people who display honesty, kindness and overall integrity. Thanks Bob Jenson, Evan and Pouria! read more

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Brian and Aaron were great. They were right on time, and they were courteous, professional, knowledgeable, and answered all my questions. It was a great experience, and I was very happy to have their help. I hope to see them again next time for the maintenance of my heating and air conditioning. Great job guys! I would give them 10 stars if allowed. read more

I requested to have my 5 zone split system serviced. Us and Adrian did a great job. Appeared on time, Friendly, Professional, knowledgeable and quick. The AC is definitely working better! read more

Customer service is the worst ever. The company made changes and outsourced customer service. The quality has changed. Technician has changed as well. My appt was confirmed then the morning g of appt it was cancelled and put off to later time. I specifically asked for morning appt as I had meeting in the evening. I cancelled appointment and technician showed up anyway in the middle of my meeting. He said he never received the message. SMH. I will never use this service again. I have requested a refund for over 1 month and still haven't received my refund. Just beware that the company is being handled different and it is not for the best. read more

We had a heater and air conditioner installed by Bob Jenson Air Conditioning & Heating 28 years ago, and it was just now showing signs of wear. Pouria came out to service it, and pointed out some concerns, showing us pictures and taking carbon monoxide levels and explaining everything clearly. We decided we should get a quote for a new system, and Pouria was able to get Connor out just a couple of hours later. Connor did a full assessment and listened to our specific needs and concerns, and gave us about 4 different options of systems. He helped us choose an affordable option that fully met our needs and exceeded our expectations. This week, Ivan and Greg worked to install our system. Our old house posed a few challenges, but Ivan was very skilled and knowledgeable and professional, and he and Greg got things done, both with a good attitude and kindness. I absolutely recommend Bob Jenson Air Conditioning & Heating, and Pouria, Connor, Ivan, and Greg are all positive, trustworthy, and fully capable! read more

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We purchased a new heat pump from Bob Jenson in September 2023. As part of the regular maintenance plan that the company offers, Brian F. came to check and service the heat pump. Brian is an excellent example of the professional technicians at Bob Jensen. He was friendly, efficient, and carefully explained how he would proceed. [[HIGHLIGHT]]We have been very happy with Bob Jensen Air Conditioning and Heating over the past three years as they are excellent communicators on the phone and in person.[[ENDHIGHLIGHT]] Also, of course, our heat pump works very well. Thank you, Brian F, for your good work today! read more

Had Salvadore and Adrian repair our Hvac system. Both men were courteous and well trained. Also both men recognized that the work that was needed should have been done under warranty. I appreciated their honesty and not trying to charge me as others may have done. [[HIGHLIGHT]]Good job by Bob Jenson!![[ENDHIGHLIGHT]] Curt Wright read more

Took 30 mins on phone to schedule then today they never showed in my 3 hour window. When I called they said (after another hold) that he was an hour away- I asked if that is normal for them and he offered no solutions- said I couldn't talk to any managers because they are all at lunch (It is 2PM)- clearly not customer service oriented. read more

I just had another service by Bob Jenson Air Conditioning and my service technician, Enoch Garcia did a great job. [[HIGHLIGHT]]He explained everything clearly to me.[[ENDHIGHLIGHT]] He suggested the addition of a sensor that will turn off the system when condensate overflow is detected. We had a problem a number of years ago when I let maintenance lapse and this would have saved me some headaches. I went with the install and Enoch was able to install it the same day. read more

[[HIGHLIGHT]]I had my split system serviced by Enoc Garcia, he was a true professional from the start, he introduces himself and explain what he was going to do and he went at it.[[ENDHIGHLIGHT]] After Enoc completed his maintenance on the split systems and found a few discrepancies. I must tell you I wasn't happy but the professional response that Enoc gave, he was able to break down these discrepancies. after listening to Enoc it made sense. He will be out this week to complete the job, I do thank Enoc Garcia for doing a thorough job on my system. read more

Pouria provided excellent and efficient service. He inspected our system and let us know what needed to be addressed.

Brian has done the maintenance on our HVAC system for years. [[HIGHLIGHT]]Always takes the time to answer all of our questions.[[ENDHIGHLIGHT]] Love working with him! read more

We just had to replace an older air conditioning unit including coils and a condenser. Enoch and Conor came out to evaluate our AC and found leaks that were troublesome because of recent history of adding freon just last summer. They were both professional and answered all our questions. We decided to replace the coils and condenser and the team that came out: Antonio, Abraham, Luiz, and Hiram were competent and professional in the installation and removal. We are grateful for such good employees. Thank you, Bob Jenson Air Conditioning! read more

I was really hoping to give Bob Jenson Air Conditioning and Heating a try as my 10-year old HVAC system has started to have some issues. However when I contacted them to schedule an inspection, they let me know the following: "Hello! We can schedule a service appointment for you. If you're not a club member it would be a $95 dispatch fee. Would you like me to check our schedule?" $95 dispatch fee for "non-club members." Really? I understand the need to ensure your technicians are working bill-able hours, but $95 to simply come out and do an inspection to determine what needs to be done in a non-emergency? This policy alienates anyone not having an HVAC emergency, and frankly raises red flags around fair business practices. Maybe they are amazing at what they do and are very fair in their service and repair fees. Or maybe they recommend unnecessary repairs and will charge you up the wazoo because you were willing to pay $95 just for someone to show up and they know you will feel beholden to them.... As it stands currently, I will NEVER KNOW. No thank you! read more

Dario and David cleaned my Duct system and took special care to protect my furniture & rugs. They answered all my questions and were efficient & cleaned up well when finished. read more

I've been using Bob Jenson Air Conditioning and Heating for the past few years, and they've always been my go to for troubleshooting and maintaining my system. This week I had an issue with my system, and they were able to send out Tom and Pouria the very next day, which was a huge relief. Right from the moment they arrived, it was clear they knew their stuff. They quickly diagnosed the problem, explained everything in a way that was easy to understand, and got to work right away. What I appreciated most was their attention to detail. Tom and Pouria didn't just do a quick fix, they took the time to ensure everything was running smoothly before they left. Thanks! read more