My experience as a tenant under the Wilson Real Estate Management has been extremely disappointing and frustrating. I expected a higher standard of professionalism from a company entrusted with managing residential communities, but unfortunately, Wilson Real Estate Management consistently failed to meet even the most basic expectations. From the outset, communication with their management team was inadequate. Emails and phone calls regarding routine inquiries and maintenance issues often went unanswered for days, sometimes weeks. When responses did arrive, they were frequently vague, dismissive, or incomplete. Perhaps most concerning was the company's apparent disregard for tenant safety and comfort. Major Problems are ignored. No temporary solution or alternate accommodations were offered. Deceptive and Unexplained Fees In addition to poor communication and service, Wilson Real Estate Management engages in highly questionable billing practices. Throughout my lease, I was subjected to a series of unexplained or vaguely labeled charges, such as "Administrative fees," "Lability fees," "Convivence fees," "Early Rent Payment fees," "Late Rent Payment fees," and "Processing fees" that were never disclosed in the original lease agreement. Attempts to request itemized breakdowns were either ignored or met with generic, unhelpful responses. Rent Constantly gets increased by 10-25$ even when you already have a lease with no explanation just show up and sign the new lease or vacate. The rent portal frequently included charges that fluctuated month to month without prior notice or explanation. It felt deliberately opaque, as if the company relied on tenants not challenging these unexpected fees, and or because for many of us tenants English might not be our first language. In serval instances, the rent portal malfunctions and or does not work because they refuse to reinvest back into the business and purchase adequate data for their website causing nothing but issues with all tenants trying to make payments. Security Deposit Misconduct The move-out process was similarly problematic. Wilson Real Estate Management attempted to deduct excessive charges from the security deposit for alleged damages that clearly fell within normal wear and tear. Only after persistent communication and the threat of formal dispute did they partially reverse those charges. Final Thoughts I do not make it a habit to leave negative reviews, but I believe prospective tenants should be warned. All tenants deserve responsive, transparent, and ethical property management -- qualities which Wilson Real Estate Management has not demonstrated. I strongly urge anyone considering a lease through this company to proceed with caution and review all documents thoroughly. If transparency, integrity, and tenant care matter to you, I would recommend looking elsewhere. read more

Worst realty company in Yakima Very slumlordy in my opinion. Always trashy and unkempt properties Ok have to say they cleaned up some of the trash Hope they keep upnon yard maintenance read more

We are using Wilson Real Estate Management to manage one rental. They have been very good to work with, including bearing with us during some especially difficult circumstances (no one's fault). We deeply appreciate the work they have done and are doing. I recommend them as a management company. read more

I rented a property from them and signed an 11 month lease, they rented out a property that had zero smoke detectors and/or carbon monoxide detectors installed. Had to go and purchase and install them myself to ensure a safe living environment. It was a parent that the rental had not been cleaned, took roughly 3 rounds of carpet shampooer to get the water to be somewhat clear. The oven barely worked, whenever I was using it, it would make the entire house smell like smoke, the oven fan did not work properly so when cooking had to open windows and doors to avoid having a smoke, filled home and setting off the smoke detectors that I had personally installed. The communication by the management office was minimal, whenever an issue a rose it would take days to hear back. The property was being rented out by the owner, the owner employed his friend as the landscaper - the landscaper, although a nice gentleman, which show up regularly and would do a subpar job. All of which was being charged on top of our rent, even though for about five months, there was no lawn care due to the winter months. All in all I would not recommend renting from this management office if you can help it. read more

STOP! MUST READ! DO NOT RENT FROM WILSON! They take advantage of families/people who do not know their rental rights. In our six months of living in their rental property, we had a 12 month lease, we ended up having to move because of repairs/care that were NEVER preformed for the house. First, our refrigerator started leaking toxic gas. Because of how the maintenance request was worded, they assumed my fridge was making a toxic smell because of the food inside. After their recommendation of turning it back on and running, it caught on fire. After, they NEVER provided a refrigerator, we had to buy our own. Second, the trees. We had such old trees on our property that were not maintained, giant limbs were falling off the trees. Big enough that they could kill a grown adult, no to mention the fact we had my four year old son playing in the exact spot they dropped days before. Then because of said trees, we had an infestation of Boxelder bugs inside our home. Requests for maintenance were made for both, and were not answered or repaired (10 days required of a landlord to respond and make repairs). KNOW YOUR RIGHTS! It was our only way to end the lease, the negligence of Wilson RM not caring for their property or renters. During the six months, we also had outrageous power bills. To which we were very confused, working full time and not being home. It turns out Wilson RM neglected to keep maintenance with the main power line, so we'd been paying for full power we never used. Which we found out because of a power surge through our house, ruining our refrigerator and AC unit. Remember how I said it was our personal fridge? We never received any refund for our personal refrigerator or AC unit after the power surge. Did I mention we were out of power for two full days in summer time? If you are trying to find a reliable rental company, look ANYWHERE ELSE in Yakima. And please, know your rights as a tenant. www.tenants union.org read more

DON'T RENT FROM THEM. They took over our rent from another company and charged us for every single little stuff that we had not caused. They go in AND REALLY look for things that they can charge you with. So while I was expecting my deposit back, they took it away and asked me to pay an extra $1200. CRAZY!!! Again, DON'T rent from them! read more

Rented a property from them for a couple of years. Calling to attempt to get repairs was a PITA. Before moving in we found issues that they said they would correct but did they? Nope, not at all, even some that were safety issues. If desperate for a place many consider them, otherwise keep looking. Downside is that the good property management companies in town seem to have waiting lists. read more

I lived in one of the Wilson real estate properties. I suddenly got a notice on the 3rd day of the month that I had to vacate on the 30th. It wasn't even a 30 day notice. It wasn't an eviction they just didn't give me any reason as to why I had to move out. I spent hours cleaning the apartment so I would at least be able to get my deposit back. They sent me a paper in the mail that I owe them 700$ bc they spent 6 hours of cleaning and where damages and replacements. I heard from the maintenance man that Wilson real estate had a bad reputation for stealing people's deposits which was one of the reasons I stayed up for hours cleaning. I advice everyone to not rent properties from this management bc they will take ur deposit and dine you money. This is how I left the apartment. read more

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I don't know about anyone else but I moved in August 2020 and I have had a great experience with Wilson. I love my apartment, moved here from Seattle and my building was built in 1925 so it's just my style, super spacious, tons of closet/storage space and original hardwood floors exposed. I've never had any maintenance issues in my apartment but the one time the laundry room needed maintenance and they seemed to fix it right away. I mostly keep to myself but all my neighbors seem super chill, socially responsible and what not. Never had any noise issues and no problems with parking for me. I've only dealt with Laura in the office and she is always super helpful and responds right away to my emails. So I have nothing but good things to say and I have and would again recommend Wilson to my friends and family. read more

Wilson Real Estate Management has been managing two of our rentals. We are very pleased with their thorough and timely management. They have managed a very difficult situation for us as well. They have also listened to my renters and treated them with timely repairs. Their paperwork is very clear to understand and they are very willing to work with me and my ideas, and our renters, as well as give us their recommendations. read more

Wish i could give 0 stars their neglegence caused personal property damage and their bare minimum "repair" standards left me homeless for multiple nights due to unsafe conditions they fault on their end of lease agreement but refuse to refund deposit. slumlords read more

Thus far, Wilson has been tough to work with. My partner and I are trying to relocate from San Diego to Yakima, and it seems that Wilson manages 90% of the properties in Yakima. We sent an application for a home, but were never informed that our application would not be processed until we put down a (basically nonrefundable) holding fee. When I called to check on the status of our application I was greeted with a 3-5 minute hold. The lady I worked with was kind, but kindness doesn't erase the frustration with the company as a whole. The house we intended on applying for was stated to be available between the 1st-7th, but after speaking with the employee was informed it would "probably be ready a few days after the 7th". I hope you can imagine the frustration as we are moving from out of town for work and need a solid move in date. I would hate to drive over 1000 miles to find myself homeless on behalf of Wilson. If you're moving to Yakima from out of town, I would definitely suggest against working with Wilson. read more

DO NOT DEAL WITH THESE PPL. If no stars was an option I would go with no stars. Super unprofessional came in with cash ready to do business these ppl have no interest in doing business. they treat u like an inconvenience the girls who are basically high school kids in the office will all give u different info on a property I asked to talk to the agent handling the rental was denied that and had to deal with the receptionist who is completely out of the loop when it comes to company policy and what's going on with the property yet she feels the need to answer questions. went to view a property the agent was over 45 min late I called and was told I was early after setting an appointment in my calendar 2 sec after I was given the info on the open house. the house was clean but the refrigerator had leaked all over the floor the yard was knee high grass and the trees had been so neglected they are dead. I feel bad for the owner of this property because they have no clue the company is running there rental into the ground. I offered 15,000 dollars to pay a years worth of rent and was denied so if u are a renter or property owner I would check your property and do not rent from these children they have no interest in making money or running a business properly read more

I have been renting from Wilson Realty for almost a year at their Bonnie Doon property and have never had an issue with anyone at this company. Whenever I put in a maintenance request, they always get back to me promptly and fix the issue. On another note, I have always paid my rent and taken good care of the property inside and out, so I feel whoever is complaining probably did not do the above. read more

This place is a joke!! If you are thinking about renting through them DONT!!!!!! They told us to be at a place and early and not to sit in the car. So we showed up very early and stood out front and they never showed. Emailed them back for them to say oh this place is rented. REALLY say that before you send someone to the place. Big waste of time. Either get new staff that care about the people who call in or at least make them do there jobs. But we found a great place and did not have to deal with the extra bs they put you through. read more

Friend of mine and her fiancé were staying at a house rented through this place A bunch of trees on the property died and they charged my friend for it. My friend went and had Senske or someone look at them and it was discovered that the trees had never been planted correctly to begin with, by the original property owner. It would not have mattered how much you watered them. Despite this proof, Wilson charged them for the replacement of the trees. THEIEVES. read more

Wilson Management did not respond to repeated calls and emails when the gas service was turned off in our building on two separate occasions. We went without hot water for three days each time. We also sent pictures and again several emails about the washing machines not filling up for the rinse cycle. No response or fix! Laundry room, hallway and stairs were often dirty and in need of cleaning. They claimed they had to do four hours of cleaning after we moved out which was just a way of keeping money from our deposit. We spent hours cleaning and left the apartment as clean as when we moved in. They did call us and offer to walk through the apartment to help us get all of our money back. The problem with that was it would have been three days after our lease was up and we were told it didn't make sense to do so when they realized this. I would never recommend Wilson to anyone looking to rent an apartment. read more

We announced we were moving out by sending in a letter to them. They are currently showing people the apartment while STILL dirty, with MY PRIVATE THINGS still in the house. And they pushed us to do this. So be prepared to move the fuck out as soon as you tell them because its like we're an obviously unwanted guest in their personal home and they're the most piece of fucking shit hosts I've ever come across. They refuse to give us our full deposit to clean these piece of garbage carpets that have probably been there over twenty years. And I laugh in your face if you think they're going to replace/repaint/fix anything. There is evergthing wrong with this place and those people, its like they're vegetables whose 5 year old children are trying to run the business in their place. Fuck this place, fuck them. They are trash human beings, every one from the owners to the clerics at the home office. Fuck all of you and your $665 a month plus water/sewer/garbage and electricity. So this shit hole that isn't even a full 1000sqft, cost us $750+ a month. I've lived in townhouses that cost less than that and were 2000+sqft. You money hogs can go suck my cunt. read more

Wilson Real Estate Management - Gorgeous and grimy kitchen cabinets brought to you by the ghetto in the 50's - Property Management Near Me - Yakima, Washington

Scandalous. Office would not return our calls. Receptionist stated "we have caller ID and know it's you calling". Asked for the deposit back when it would be another couple weeks before move in and manager says "I can keep $100 or $200 if I want". Not a trust worthy company IMO. read more

STAY THE HELL AWAY - I was desperate for a place that would accept dogs since I was moving to Washington from California and needed a place to live. Rented a place told them I would be here 6/3/17 and needed the keys that day, well guess what didn't get the keys until the evening of 6/9/17 so we had to rent 2 hotel rooms for a week. The carpets stunk so bad we had to clean them before we could set up our beds. They REFUSED to put screens on the windows, slow to fix repairs, had to keep calling to they showed up. They took the wheel off the sliding glass door 9/26 because it didn't work, which left a gap at the top of the door because it wouldn't close so all the heat escaped through there, when I moved out 11/30 door still had not been repaired. Asked to have front door sealed because cold air blew through there, they refused. Baby had to sleep in our room because it NEVER heated or cooled properly, again they did nothing. Glad I took pictures when I moved in and out, they tired to bill me for things that were wrong when I moved in and said I didn't clean when I moved out. The employee who did the final walk through with me said it's the cleanest he's ever seen a tenant leave a place. Also tired to say I didn't pay the garbage bill when I moved out and charged me $200, BULL, had to prove I actually had over paid in order for them to give me back that part of my deposit. I had noted on my move in walk through that an outlet cover was broken they did not replace it, they tired to charge me $64.00 upon move out for the $0.69 piece and the labor to install it. When I met with management to go over all this crap so I could get my money back I asked for the person who did the walk through to be present, they said he no longer worked there, how convenient for them. read more

After renting with many different owners and companies over the years, Wilson Property Management has been the most aggressive and demeaning rental experience I have had. When applying for rentals, it took an extremely long time for anyone to get back to me and I had to go in person several times in order to secure a rental. It was always very difficult to call individuals back directly as they have a central line, which was often not answered. Their voicemail used to play not just a religious station, but one with sermons. Since moving to a new building, the customer service has improved somewhat. After I finally secured a rental, it took 2 days longer than I was told to move in and I had to spend these nights in a hotel. On the day of the move in, I called several times, trying to get my keys and was finally able to just before they closed. When I arrived, they told me I had to set up utilities before I could have keys, even though it was the end of the day. I spend another night in a hotel. After moving in, maintenance did respond quickly to repair requests and their online payment system was easy to use. In the spring and summer I received two aggressively worded threats of eviction, the first for not mowing my lawn, and the second for allowing the grass to die. Other than the grass dying, (it was a drought in summer and water is expensive), I kept perfect care of the house. No one ever called me to discuss these concerns and all I received were threats of eviction. When I moved out I owed $1900 for reseeding the lawn plus other built in charges, such as cleaning fees, changing of the locks etc... I did not receive notice of these charges and then 2 months later I received a phone call asking why I had not paid my bill. My experience renting from this company made me feel extremely powerless and I believe they take advantage of people who have no choice but to rent. read more