I like the hot tub, sauna, steam room and the gym is OK, but it is pretty run down and poorly…read moremanaged. Equipment is frequently broken, towels are often out (what prompted me to write today), drinking fountains broken (today), etc. It seems like a lot to pat for what you get. Outdoor pool is really lame (all very shallow) and my kids prefer to go to our local community pool.

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

I have been a member for over 20 years. The water aerobic classes are amazing . Each instructor…read morehas their own style but all of them are great .I usually go to 4 classes each week . Love Vanderbilt Club !! Loretta Carrigan

Great gym equipment with very friendly and helpful staff. It's a gym but the owner is so amazing…read moreshe makes you feel like family when you walk in.

Planet Fitness in Norwood is, frankly, a mess. The place feels run down and poorly maintained, with…read moretrash on the floors and an overall lack of cleanliness that's hard to ignore. The locker rooms and bathrooms are especially bad--dirty, neglected, and clearly not a priority for management. The equipment itself might be decent, but that doesn't make up for the environment. A gym should feel clean, safe, and well cared for, and this one misses the mark completely. Staff presence is minimal and doesn't seem engaged, which only adds to the impression that no one is really managing the place. At the end of the day, it feels like a classic case of "you get what you pay for." If cleanliness and basic upkeep matter to you, this location is going to be a disappointment.

I used to LOVE the Norwood location. The 30-minute circuit training program--combined with…read moreknowledgeable instructors--was the reason I joined, and it worked. I lost 20 pounds using it consistently. After last year's "emergency renovations," the circuit room disappeared. I gave it time, as staff said it should return. It's now clear it won't--and worse, the training staff has been eliminated entirely. Members are told to watch videos and figure it out themselves. That's not a fitness experience--that's cost-cutting. I tried to share this feedback directly instead of just posting online. When I asked who owns the facility, the front desk couldn't even say, only that it's now controlled by an investment firm. That explains a lot. What made this location special has been stripped away: no circuit program, no trainers, no guidance. Just a bare-bones gym asking members to do it all themselves. I've been patient, but this feels like a clear shift away from member service and toward squeezing out profit. I'll be taking my membership elsewhere.

Kingsbury Club is far more than just a gym--it's a full-scale athletic and lifestyle destination…read more The facility itself is massive, offering everything from expansive workout areas with modern, top-tier equipment to multiple studios that accommodate a wide range of classes and training styles. It never feels cramped, even at peak times, which is a major advantage. The amenities truly set it apart. The indoor tennis courts are impressive, the basketball courts are full-sized and well maintained, and the swimming facilities--both indoor and outdoor--are extensive and inviting. Add in outdoor pickleball courts, well-kept locker rooms, and relaxing sauna areas, and you start to see how comprehensive the experience is. A standout is Joel at the front desk, who brings a welcoming, professional presence that sets the tone from the moment you walk in. That level of service makes a difference and elevates the overall experience. Overall, Kingsbury Club delivers a well-rounded, high-quality environment that goes well beyond a typical gym--offering something for just about everyone, whether you're there to train, compete, or simply enjoy the space.

I signed my teenaged child up for a$ 400 American Red Cross lifeguarding course offered…read morethrough/being held at The Kingsbury Club. I spoke with Chris over the phone in order to register my child, and he told me that the confirmation emails and the email to start the online training portion would be sent directly to my son. I took notes from the phone call: he gave me a date by which I had to cancel, and told me about the pre-participation swim test that had to be passed before participating in the lifeguarding course. Now, the swim test was not just " can you swim a lap in the pool?" No, it was swim 150 yards without touching the sides of the pool with your hands, tread water for 2 minutes without your arms, dive down 7 feet and pick up a brick, return it to the surface, then swim with it 50 yards. So this was not your average swim test, and this info was not communicated in advance. Unfortunately, my son did not pass the test and was unable to participate in the lifeguard course. While he was working trying his best to complete the tasks, he felt like the ADULT IN CHARGE WAS MAKING FUN OF HIM. I don't know if this was Chris or not, but there is no reason that a 15-year-old should be made to feel bad for trying something and not making it. The following day after the swim test, I called the facility and asked for a full refund for the course since my son would not be participating in it, and it was explained to me then that the refund is 50%, because "they can't resell his spot." Now that was unsatisfactory to me because that was not explained in advance, and they claim that that information was sent in an email to my child. This is unacceptable because a 15-year-old cannot be expected to make decisions and judgements regarding a financial commitment that is communicated in an email. I spoke to Chris who was fairly respectful and communicated the policy. He was not able to solve the problem, and I asked to speak with his supervisor. He connected me to Brad. I told Brad the situation, and he proceeded to scoff at me, make fun of my son, question his intelligence, and question my intelligence. It was an extremely negative interaction with no sense of customer service. This whole experience has left a very bad feeling with me. I feel like they stole $200 from me, that they only send the email to the teenager so that they can do this very manipulative practice. Terrible facility.

By far the friendliest most neighborhood OTF. I've been to a lot of orange Theories and this one is…read moretops for personality. Yes. The class are intense. But the community here is off the charts. If you want a bit more out of your classes and thrive on connecting with people. This is your studio. I'll attend here whenever I am in the area

I have done a trial class here before and am in thoughts of starting a membership here. The trial…read moreclass I did with a friend and it was a solid 30-40 min workout! I loved the direction the staff gives so you can get in a good workout and do it the right way so you dont get hurt!

How do you feel about listening to music so loud you can't hear yourself think? How do you feel…read moreabout bands tied together multiple times instead of being replaced? How do you feel about a gym being bleached only at the busiest times because the owner won't do it himself and can't get anyone to work for him? This and more only for $60 a month. This place used to be great, but minimal to no upkeep and a more and more absent manager/owner it's fallen far. It's only a matter of time before someone hurts themselves due to poor upkeep and this place disappears

Great equipment and location. This gym has great trainers and the members are generally friendly…read moreand supportive. That's the good. The rest is - -music (on/off, selection and volume) has always been questionable -locker rooms (at least men's) are very bare bones -the weekend opening person (at least previously) would typically show up to open anywhere between scheduled opening and 20+ minutes late -Management sold a previous price increase on going to 24 hour operations and new equipment coming in. 24 hour operations was short lived (not necessarily their fault even if poorly executed) and the new equipment didn't show up for nearly a year and even then was marked "for use with mgmt approval". -while understanding the need for "survival" through Covid, the membership (while closed) and mask (when opened again) policies were questionable. -Cardio equipment is extremely limited. Metfit has increased their membership price past their value at this point for what they offer (excepting only if you really want to work with one of their specific, admittedly great trainers).

Absolutely love this place. Equipment stock is incredible, always clean and organized, great amount…read moreof space for whatever, super friendly staff and a really solid customer base. I go every time I'm in town and will never stop

Most hardcore well equipped gym in Massachusetts, doesn't have any cookie cutter equipment, only…read morepieces that work. Love this place

The staff were very helpful and professional at the front desk to help us resolve an account issue…read more I would definitely come back.

It's very convenient for me but unfortunately the gym is falling apart; the hot tub and swim pool…read morehas been under repairer for years; it's unbelievable; the shower is always either leaking or no soap. If it were not 5 minutes from home, I would have been long gone.