We had an excellent experience with SCC for our patio expansion. The price was reasonable and the…read morecompany's communication with us throughout was good. The crew was hardworking and so nice! The job was completed just as expected. We'd use SCC again!

I had a representative from this company contact me in October of 2021. It took quite some time…read morejust to arrange to have a representative look at the approved plans for an extension and modifications to an existing stone revetment on my property located on the ocean in Buzzards Bay. After many emails and unanswered phone calls I received a proposal for the project. I requested one small language change that they agreed to and I agreed to them doing the project for roughly $116,000. Months went by while I was awaiting the final draft of the contract. All calls to their office go unanswered with a message that their mailbox was full and calls to the cell of the representative who bid the project always went unanswered and his mailbox was always full. Finally, the week of April 10th I received the final contract dated the same as the one five months prior without the already approved language addition and an increase in total price of $24,000. They would never give a start date and ultimately I was told that they just have too much work to be answering phone calls. This company is about as unprofessional as it gets, They appear to be in way over their heads and I would be very, very skeptical of considering them for any project.

I had John Graci replace my septic pump 3 years ago as an emergency. They were super responsive…read morethen and just had them back to pump out the fill chamber. They are very responsive to my calls and we're on site as promised. The diver was very nice and did a great job. Would highly recommend them for routine or emergency septic issues.

We wish we could give John 10 stars! The quality of his work is beyond compare! He's professional,…read morereliable, timely, and a pleasure to work with. Our septic system was a major challenge with all the clay under the soil, boulders, etc, but he resolved every issue. When he finished we were amazed at how beautiful our property looked!

BUYER BEWARE !!! Plumber - Gary C Jones Plumbing & Heating…read moreout of West Yarmouth He did a bunch of work in our house when we did our bathroom re-model. The shower head, shower mixing valve, and sink faucet all are not working correctly. I have been in touch with him since March to get it fixed, I even got the parts myself. He told me to "Go Fu*king call someone else" He doesnt stand buy his work and should not be trusted.

Gary was very responsive to our water leak and got right on it. He had us back in business, so to…read morespeak, very quickly. We had used him in the past, too, and don't hesitate to recommend him highly.

I left an honest review about 6 months ago of the unprofessional services we received but it has…read morebeen removed. Am re-reviewing so others have some input besides those the owner didn't remove. As requested by the business in answer to that review, I contacted Servpro (instead of them picking up the phone & calling us) & left a message for Beth to review the email string/pictures of all that went wrong at our house before calling us back. She didn't. She called as we were heading out to see a family member perform at a Boston theater. I accidentally picked up. She didn't want to talk about the FACTS detailed in my review -- only complained about the timing of the review (a year or so after my last email with them that didn't get follow-up. The review was posted when I became aware of Yelp access). I again suggested she go through the emails that were concurrent with the work. She continued to harp on the timing. I reviewed some of the issues we had had. She didn't want to address any of that, kept haranguing me about the time delay in reviewing. I finally hung up. No follow-up by Beth on the CONTENT of my review at all, other than to get the review deleted somehow. The office staff were nice to deal with. The water remediation was good. Hired re: water leaks. Upgraded: a redo of the very small bathroom, out of pocket. Did not get any of the shower/fixtures as preordered, no support bar as ordered, Sheetrock lines/bubbles in paint, etc. Early on, painters completely painted in the door mechanism and painted without smoothing surfaces (said we didn't specifically order smoothing of walls), bubbles & lines, etc. Repainting still left bubbles/sheetrock lines.

I used this Franchise years ago when I had a house fire and spent nearly $30,000 and was satisfied…read morewith their work. Yesterday I paid the non refundable $300 for them to show up to pump some water out of my basement. I specified that I wanted them to bring their van with the commercial pump. Instead they showed up with a shop vac and another machine that broke. I called and complained and they then refused to come back, even said they would not refund the $300. The eventually did. I would not use this Franchisee. I heard many mixed reviews about their service here on Nantucket. PS their crew was super nice.

Best quality of work and professionalism. Timely work and high end parts used to provide a…read morepermanent solution to a recurring issue. Tom and his team provided a quick assessment of the situation and their work (moving the water feed from one location to another) allowed me to redo my laundry room. They did a great job and my wife an I now have a brand new area that looks 1000 percent better than what we had earlier. I recommend this team t do your plumbing anytime - (hands down)!

Very, very pleased with the three jobs they did. They showed up on time with masks. They were…read morevery polite and the price was excellent. Highly recommended,

After neglecting my septic system for several years, my conscience got the better of me and I…read morecalled these guys for service. They arrived promptly, found my septic tank quickly and set about to digging up the cover for access. That's when I noticed something special. The service guy put a small tarp on the lawn and carefully placed the sod and soil on it. I knew my lawn was going to look untouched when this was all done. Nicely done. The service itself took a while but that was because my system really needed work. Four or five years of neglect will do that, I guess. The service guy worked diligently for over an hour to make sure my system was restored to a healthy state. Same price. Great value! Overall, these guys were prompt, polite, thorough and took the time to educate me, probably saving me dollars and headaches down the road. I'd recommend them to anyone. In a heartbeat.

I would not recommend this company. I had them come out to test my septic system and when they…read morearrived we were told there was a problem but they would come back on Monday to find out what it was. No one came on Monday. When I spoke to them I was told to take my business else where. After paying over 300 dollars we still have a hole in our yard and no actual report. This has been going on for two weeks now. They are even telling us to not turn the report in to the town. That cannot be legal. All we want is a septic that works and a title five. I can't imagine being treated worse. Do not use this company.

UPDATE: I received an e-mail from the Fuel Company this afternoon honoring the price range I was…read morequoted. I have changed my rating due the fact that they fixed the issue. Thank you !!! I recently had an issue with my mini split, and I called for a service. I was told to service the unit the cost would be between $159 and $250. The service person came and went, no information was provide on the service he perform expect to say it was a deep clean. A few weeks later I received the bill in the mail for $380, well that is way more than what was told to me. The bill also did not have any details on the service performed, the bill states a "Tune Up Ductless". When I spoke to the person who handles the billing, she said that is the price and sorry I was told something different. She did offer to deduct $25. Also the office person said the credit card they have on file is no longer valid, I did not even know they had my credit card still on file and never gave permission to charge without my knowledge. This is terrible customer service and a dishonest business. When a price is given every effort should be made to honor that price and if it is going to be substantially more like, in my case, then that should be told up front prior to work being started.

In life you get what you pay for is the saying. Well I shopped around . The fuel company gave us an…read moreamazing price for a work of art like furnace install. The communication was second to none, customer service priceless, In day and half my entire system was ripped out and a museum like highly efficient system was put in. The hot water is better than ever expected, the heat is amazing and burns far less oil. The system pays for itself . I've been in the trades for 30 years and have never seen work like this ever. To say we are happy and greatful is an understatement. I've never ever put a review on any other experience because they all have been just average , good but not anything like this where I'm overly impressed with entire experience from start till finish. They were the most polite ,easy to get along with people I've ever met to tell you the truth. They were overly fair pricing . This was bye far the best experience I've ever had with any contractor in 30 years in the business myself with extremely high standards. The fuel company hit it out the park... grandslam. Thank you for a positive experience and job site cleaner then when you started. Great job guys. God bless

Our Cape house experienced water in the basement this past March, like many other homes in the…read morearea. Being out of town I needed quick and reputable service with a competitive price on our water heater and furnace....and we received that with Tony. His quote, turnaround time and creativity helped us get back on track quickly and hopefully eliminate future issues. Tony has been nothing but professional and courteous and I would highly recommend him to others.

Showed up at the scheduled time, happy to see them both wearing marks for safety. Very professional…read moreand knowledgeable about gas heating (Navien) systems. Also willing to share information and helpful tips. Serviced system and noticed a pending component failure which he replaced and found the cause, which was improperly installed intake and exhaust tubes. Tony quickly and meticulously cut and created new tubes. As a new customer I'm very impressed and 100% satisfied with Tony's workmanship, all at a very reasonable price.