Jonathan and Kareena in the office are sweet and helpful. Very communicative and efficient as well!read more

Karena is amazing!!! Very professional, friendly and efficient! Her and the Lewis Mgmt team…read moreprocessed my paperwork expeditiously and got me in a newly renovated spacious unit quickly. I have lived in many apartments in my lifetime and their leasing process was definitely the smoothest, quickest and most time efficient. As a nice touch. they even provided a little goodie bag upon move-in that included basic essentials like toilet paper, paper towels, and cleaning products.... their customer service is unmatched in the area. As for the complex, I've lived here just a few weeks, but have had no issues at all.

I was looking for a 2 bedroom apartment to be closer to my kids, my bf and I went in and filled out…read morethe app and gave all documents needed, they were so nosy and so unprofessional asking where we met if we got a divorce, why there was another name on my bank account (my ex husband) and then when they received our reference from our current apartment we had a couple late payments and Marinas (or whatever her name is) response was "you don't pay your rent on time or what?" So unprofessional, was so afraid to say no sorry the late payments is a problem, she said um we will let you know because we don't tolerate late rent at all. So rude ! They should lower their criteria for renting an apartment and their old outdated broken down apartment complex, so happy we dodged this bullet!!! MARINA OR WHATEVER YOUR NAME IS GO SEE A DENTIST PRONTO!

If I could give this place a negative score I would!!! This is one of the worst apartments I have…read moreever lived.. Don't not bring your family to live here!!! It's one of the worse living conditions, SPECIALLY customer service I have ever experienced!!! when I first moved in there was mold seem like they just painted over it then within time it showed everywhere!!! Took forever to get them to clean it up properly...I had to get the city involved because they weren't not doing anything about it.. this there type of customer service you will get here... THE WORST ITS THE CUSTOMER SERVICE OF THE STAFF DOSENT HELP THAT THEY ARE RELATED THEY ARE UNRESPONSIVE, THEY ALL HAVE A ATTITUDE ALL THE TIME, OFTEN COMING ACROSS AS ANNOYING BY MY INQUIRIES.. Find somewhere else to live the disrespect and headaches the neglectful management and poor service is NOT WORTH IT!!! LOOK ELSEWHERE!!!

I applied for an apartment at Nova Pointe under their "Look and Lease" promotion, where I was…read moreexplicitly told -- and shown in writing -- that the application fee was waived. I submitted a $200 money order, of which $100 was meant as a holding deposit. Despite this, the full amount was processed without approval, and I was given conflicting refund timelines after canceling (first 48-72 hours, then 7-10 business days). When I questioned this, I was spoken to condescendingly, told to "calm down," and passed between staff -- even though I have a photo of my application with "NO APP FEES" circled in writing by their own agent, Anthony. If they do not resolve this professionally, I will be escalating to Consumer Affairs, HUD, the CA Department of Real Estate, and Small Claims Court. I wanted to believe this was an honest mistake, but it now feels like a serious mishandling of funds and trust. I do not recommend applying here without getting every promise in writing -- and double-checking what they do with your money.

I've been at the Nova pointe apartments for a year now and we recently got new management and…read moremaintenance workers. The old maintenance crew was overwhelmed and did not get to everything in a timely manner but when the new crew started they addressed my ac unit going out and got it replaced pretty quickly. So big shout out to Andre and Zae and Tj for taking the day to get it knocked out, it works great now just in time for the summer heat. Apt 605

I really appreciate the good service and maintenance in this apartment community. The staff has…read morebeen helpful, and the property is generally well taken care of. As a mom of two kids, I also hope the community can consider adding a playground or kids' play area as one of the amenities. We currently have a large tennis court, but it rarely gets used for tennis. Most of the time, children in the community use the area as a play space instead, and some end up hanging on the nets, which can damage the court. A dedicated play area would be much more practical and enjoyable for families with children in the community. One small suggestion as well -- during the summer, it would be nice if the lights around the pool area stayed on more consistently at night for better visibility and safety.

I would like to thank Donovan for attending our last event. This event was 1/18 and we had a movie…read morenight. He was so helpful and stayed after to help clean up and tear down the event.

America and Glen do a great job with apartments. The only…read morecomplaints I have are having to pay $60 a month for the extra parking spot, when residents are using visitor parking to avoid paying for extra parking. Not being able to use the pool in our building is my other complaint. Jerry V.

My family and I, we lived here for 7 years and going, it's a gated apartments with a swimming pool…read moreand laundry room in every building complex. Also has maintenance people when you need them during after and after hours. The people in the office, great customer service always willing to listen and to help you.

Just moved in! I haven't settled in just yet, but I'm already feeling like this is home thanks to…read moreTee and Andrew! They helped me a bunch and so thankful to them! Upon the move in, Tee explained everything and I already feel a good sense of security :) They take parking matters seriously and I have absolutely no problem with that. Guests and unregistered cars are a no go, and I'm really happy with that! My previous apartment complex has a huge problem with that, there would be random cars parked on free guest spots for days and even WEEKS, maintenance or security doesn't do anything about it. I have problems finding parking as it is, so my new home here will make me feel less stressed and more safe. I'm all about rules to make residents like myself feel safe where they live. I'll update once I settle in and have a better understanding on my new living environment :)

After living here for roughly almost 2 years now I'm starting to feel that this apartment complex…read moreis turning into a section 8 facility area.. when i initially moved in back in 2024 it was amazing but once they changed who is running the office or management, it has went downhill. Residents are filthy when throwing away their trash with no consideration if the bag opens with trash all over the floor. Also this is the 3rd night of not getting sleep due to people in their car smoking bumping their bass music from 11:30-1 at night. When some of us have to wake up early for work. It's getting exhausting.

The property in Colton is a godsend! I was in desperate need of senior housing for a loved one…read more After several calls to various other apartment communities, Ms. Ericka answered my call on the first try with her community. She was very knowledgeable and compassionate to our needs. Ms.Ericka gave us great advice and we were added to the waitlist. She showed so much empathy and compassion that I knew this would be the right community. While on the waitlist I called often for updates. Ericka did not appear bothered by my consistency with calling. In fact, she and her community seemed like family from my frequent calls, and her calm, welcoming demeanor put us at ease. If you're ever in need of a loved one looking for a safe, clean, at home environment.... I would highly recommend Ericka and The Villa Senior Apartments in Colton The property in Colton is a godsend! I was in desperate need of senior housing for a loved one. After several calls to various other apartment communities, Ms. Ericka answered my call on the first try with her community. She was very knowledgeable and compassionate to our needs. Ms.Ericka gave us great advice and we were added to the waitlist. She showed so much empathy and compassion that I knew this would be the right community. While on the waitlist I called often for updates. Ericka did not appear bothered by my consistency with calling. In fact, she and her community seemed like family from my frequent calls, and her calm, welcoming demeanor put us at ease. If you're ever in need of a loved one looking for a safe, clean, at home environment.... I would highly recommend Ericka and The Villa Senior Apartments in Colton

Erica and Melinda were very nice and helpful. Both took her time and explained everything to me and…read moremy mom. The property landscape is beautiful a well kept. The apartment hallway inside are very clean. The overall apartment complex appearance is very clean and peaceful

This review is a long time coming. We've sat on these complaints for a month…read more Very frustrated with how conflict gets "handled" We were informed by Jennifer at the Leasing Office that we are allowed to park in any numbered spot as long as we have a parking permit displayed. Both my boyfriend and I heard this statement clearly. I had also repeated this question at least three times to clarify, and her answer was always the same We were towed for unknowingly parking in someone's assigned numbered spot, which we had been misinformed about, as we NEVER would have parked in anyone's spot and risked getting towed if we knew the numbered spots were assigned (which we were told by the STAFF that they were NOT assigned) Talked to the property manager and were told we "misunderstood" multiple times (when really, their employee misspoke), even though the property manager hadn't been there for the conversation when her employee told us we could park anywhere. We didn't receive any sort of apology for the misinformation that cost us $700, as they wouldn't take accountability. She said she called the towing agency owner but he was on vacation. This was exactly a month ago, and she never followed up with the owner It also felt a little insulting that she said she'll simply send out an email to prevent this from happening to other tenants, and basically there's nothing they can do for us and we are the "learning example" At the end, she asked if there's anything I could do about my negative review. This last request showed that they don't seem to care how us tenants feel, and only how we portray them to others, as my concerns were hardly addressed but they wanted me to take down or edit my review Around the same time, we asked them to address the mountain of rotting food trash next to our parking spot. Unsure if it belongs to the owner of the parking spot next to ours, or the previous owner of our parking spot, so we asked the leasing office to check on it. Jennifer said she will send someone to have a look. Again, a whole month passes without a follow-up. The contents are getting more disgusting and unsightly every day Previously, the property manager was upset that I said nobody is ever inside the leasing office, picking up phone calls, nor responding to emails even during office hours a majority of the time. She claimed this was not true and implied I was coming in during lunch breaks, which I clarified I tried to come in for help ranging from 10am to 5pm, multiple times On the other hand, the maintenance team and various contract workers are always extremely helpful, wonderful, and sweet!

I used to live at The Heights at Grand Terrace and it will always have a special place for me…read morebecause it was my very first apartment. After moving away for a few years, I ended up coming back before eventually moving on again. One thing I always appreciated about living there was how affordable it was compared to many other places in the area. It made it possible to have a comfortable place to live without feeling overwhelmed by the cost. The staff was also consistently friendly and helpful. Whenever I had questions or needed assistance, they were approachable and made the experience of living there a positive one. Overall, I had a good experience during the time I lived there. It was a great first apartment and a place I was happy to return to for a while.

I wasn't going to write a review until I got an email today of my detailed final bill and pathetic…read morerefund. Just want people to know what they're getting into moving in here. Let me first start off with saying that moving into this complex was very difficult, was set to move into a specific unit then all the sudden the unit was unavailable for a remodel, should of known right then not to proceed forward. Finally get moved in, this was is in Nov of last year everything was great till summer. My unit was next to the pool. All summer long there was people in there till sometimes 2am drinking smoking weed laughing screaming etc. I was actually threatened by someone in the pool area 2x that wasn't even a resident there, he orders me to come down so he could kick my a** all cause I yelled at them to keep it down. Screaming and yelling till all hours of the night. Pool closes at 10pm but the gate is left WIDE open for everyone to stroll in. Called the "apartment security" at least 8x over the summer they're an absolute joke! They actually told me that they don't really come out for that so I had to call the police at least 3x to file a report. Called management I don't even know how many times and they said " they'll look into it" of course nothing was done. The other pool that I have to walk by to get my mail was full of people drinking and smoking pot. Not a desirable place to go for a swim. I'm all about having a good time but come on letting people party till 2am is ridiculous. We as tenants are held accountable why can't they enforce there own rules especially for people drinking at the pool till 2am!! I'd wake up and the pool area would be trashed! Another stressful thing they recently have done is they brought in a towing company that are like hawks literally there waiting to tow people. I leave for work at 3am and there they are waiting. I watched them tow 3 peoples cars cause they were literally a few inches over the red parked on the sides of the entrance ways. They even towed some poor older lady that was just trying to unload her groceries. That to me is just wrong. How desperate is this complex for money that they have to bring in a tow company! Not to mention the problem with the pool, but directly outside the pool people were bbqing till all hours playing music so loud I couldn't sleep. It's a free for all there. Office staff...never answer and the office is closed more than it's open. Final thing I just received an email with a detailed statement of things they charged me for a month after I moved out! So the 500 security deposit I was supposed to receive this month I'm getting a 157 bucks back haha what a joke. So if you move in be prepared to not get much of your deposit back and be billed for things after you move out! Good luck! Wish I never moved in! Only good thing about this complex is that the units are nice with minimal problems and the complex its self is nice with lots of beautiful trees. Gym is permanently closed thats what the sign said when I moved out last month. Valeri the office manager is very sweet and helpful. So if you move in make sure it's not by a pool cause you'll be up all night!

I moved here 3/24/2026 and I've called multiple times, left messages, talked to 10 employees ,…read moreemailed, text, faxed, left reviews because I still have not recieved a mail key that works. I have been without my mail for weeks and they do not care and have not helped what so ever !!! I have a broken dishwasher , no unit number on my door, counters are peeling from a bad reglazing job and I put in multiple maintenance requests and still no help! DO NOT RENT HERE!!! I will post a review each day I don't get an answer !!

I wanted to wait a couple of months of living here before writing my review. I love it! Annie from…read morethe beginning has answered any questions and has helped make our move in easy. The complex is clean and quiet and everything is near by.

First and foremost I Would like to thank Annie, for being friendly and professional ,as well as…read moreKari. From the moment I applied it was all good feels thanks to these great ladies. I have moved many times in my adult life, But this move was by far the BEST move experience I have had.ANNIE IS JUST INCREDIBLY GREAT AT WHAT SHE DOES !!! Thanks to her we have found a great place to call HOME BTW the welcome gift basket is just a beautiful gesture. Thank you for allowing my family to stay at SBLAH! May God bless you and your families