Awful company to work with! They didn't give us a cent of our deposit back. We got it…read moreprofessionally cleaned and yet they still charged us for cleaning, as well as $70 per paint touch up!! Legit nails in the walls and scraped before we even moved into the brand new build. No human connection or ability to get any sort of clear information. Do not live somewhere under their ownership!

Horrible company. The best advice I can give is when you move out , just let them clean your unit…read moredon't bother taking the time to try . They are going to take your deposit anyway.

RUN THE OTHER WAY!! Do NOT rent from this company!!…read more When I first moved in to one of their properties, the lease said they would take care of the yards that's part of the agreement. Two months in and the yards looked terrible. (Overgrown etc.) I continued to call them about this issue, only to receive a response that I would now be responsible for the yards even though what I was paying included the yard service. Steve, the president came out at one point for a property inspection and he made a lot of promises, which a year later, he hadn't kept any. I haven't had window screens that were broken from the previous tenants and pests were getting through. They didn't do anything to fix that. This property management, as well as the owner of the rental, were absolutely terrible to work with. They held me responsible for everything and they never helped with anything. When I decided to leave this rental, they told me that I was responsible for getting the carpets cleaned and getting the house professionally cleaned. They never, not once helped with any request or maintenance concern. They just wanted money.

0 stars. Applied to a place through preferred property management that allowed pets, we talked…read moreabout having 2 dogs on the phone. Kept up on letting them know we submitted a application we're interested, they called for income verification, about 5-10 minutes later received a text from them saying rent is being increased and they changed the policy to no pets allowed. Then, right after sent a text saying "Your application was denied due to pets, let us know if you'd like to apply for another unit." Didn't even ask if they are emotional support animals or service dogs. Just wasted my time, credit score and money i could've used towards another place. *edit*. Told them i had a letter for emotional support animals, and out of nowhere tried saying i was denied because of income also. I have the all the messages/emails. Disputing the application fees from my bank as, they are a SCAMMING, UNRELIABLE, UNTRUSTING and just not a good property management company. I've applied to a few places that go through property management and NEVER EVER seen such a dirty company. LISTEN TO THE REVIEWS YOU SEE. YELP AND GOOGLE DONT LIE. LIVE IN A MOTEL INSTEAD OF DEALING WITH THIS COMPANY. Hope this helps someone, like everyone on yelp/google tried for me.

Follow through is zero. Accounting for how HOA money is spent is zero. HOA meetings and minutes for…read morethose meetings is zero. Lip service 100%.

Do not, under any circumstances, hire Impact Association Management at 9506 4th ST NE #101 Lake…read moreStevens, WA 98258. They have cost our building a lot of money, and pay themselves outrageously for small jobs that should be covered by the contract we had with them (for instance, I believe it was $50 to mail a letter). I don't trust them, I think they are unprofessional and do a terrible job overall. Some examples: they rarely respond to emails or maintenance requests, and even if they do respond, the problems remain (for instance a hole in our laundry room ceiling remains after 8 months and multiple requests). They were almost always unavailable at HOA meetings, and did not have the answers to longstanding questions even when they WERE present. They were completely useless when we needed a new roof. Equally useless during a small claims court trial. Terrible at sending out info to the community and when they did it was incorrect. When they "fired" us, they closed all the open maintenance tickets but the work was never actually done (see hole in laundry room ceiling, above). It turned out they had not paid many of our bills resulting in crazy amounts of fines, and they did not do our taxes so we had to file an extension at the last minute. All in all, I repeat, do not hire this company. It will cost you money and be a horrible experience along the way.

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

RPM has managed my property since 2018 and have provided excellent service and support…read more Communication is quick and requests are fulfilled in a reasonable amount of time. The maintenance reviews are thorough with a the focus on priorities. Payments are prompt and on time as well as the 1099 tax form every year. I support and recommend RPM for anyone considering a property management company for their rental property.

Do not Rent from Real Property Management They are Rude…read moreThe GM is Gail The office manager in marysville is Rose Morrison Lisa is the maintenance manager Terry us the coordinator All together they aren't worth two cents you could rub together Do not call them or deal with their crap! Save yourself the time and move on to a Real property manager that cares! I only rate as 1 because that is as low as you can go!

Would echo what Michael said below. Avoid this company. Rude, inconsiderate, no courtesy or…read morefairness applied to their procedures. Will charge you for things that were already broken when you moved in and not be considerate or listen to you if you have legitimate complaints. They couldn't care less about the quality of the place until I was about to move out. Their current policy allows for any tenant to do as much damage as they please and leave you holding the bag if they leave before the lease ends. Also, they obviously do not take covid seriously. The property manager Alana came into my space and immediately took off her mask to drink coffee. Truly astounding in the moment but what was I supposed to do? Apparently they do not mind putting my life at risk.

I have been renting a house managed by Rental Properties NW for 2 years and have nothing but great…read morethings to say. I was forced out of the last house I rented before my lease was up due to the owner selling. I had to find a rental fast and move fast. Needless to say it was stressful! Nancy with RP NW met with me and immediately made me feel at ease. The application process was smooth and quick. Since I've lived in my current house I've had every maintenance request submitted, from minor to major, address in a timely and caring manner. I'm very happy with the experience I've had RP NW.

Woof, these guys are bad. First, objective experience and facts: Pros: they did find me a tenant,…read moreand payments were timely. Cons: Communication is awful. Promised phone calls never come, emails are often not responded to. We had an issue where they had told us they took care of removing things from the property, only to find out after the tenants moved out that the stuff has been sitting there the whole time, and we can't get them to respond at all now that we no longer have tenants. Now, for subjective experiences: I simply didn't like them. Joyce is dismissive and has a "I've been doing this longer than you and know more than you" attitude when some things she told me are directly contradictory to WA landlord-tenant law. CJ, who is apparently Joyce's right hand, will pass the ball and the buck at every opportunity. I had a big snafu when I tried to sell the house. The tenants told me they were promised I wouldn't sell while they were in the house, while I was *very* clear that I intended to sell. Heck, I negotiated a better percentage in the contract upon sale, I was so serious. Do not use these guys. Run far, far away.

Bell properties is a joke! Joyce Bell makes tons of promises and never delivers. She is not…read moreinterested in taking care of her customers or their property. She is interested in getting your payment and that is all. She does not do walk throughs on the properties she manages to make sure your property is being taken care of. Do not do business with her unless you can afford to loose alot of money!

It was the first time for me to rent my house. I had an agent who tried to help me for 2 months but…read moreshe couldn't find tenants.I just googled to find a rent mangement company with lots of doubt. I was lucky to have a chance to have an interview with Servyn PM. Melina and Tye are not only professional but also personal. It is not easy to find these two extremely important qualites at the same time. Tye counceled me and analyzed the problems. He came to me with the solution. He and Melina helped me to find the tenants (whom I feel so comfortable with) within 36 hours after Tye posted my house. I said to him, It is MIRACLE! I can say this for sure, "They know what they are doing with the best communication SKILL." Who can be better?

They responded with several near term dates with a request for a meeting during a week that I was…read moreout of town. I asked them to provide additional dates for after I returned but they never responded.