Did a great job on our window that needed a quick fix. They came in to review what was the issue and came back a few days later to quickly rectify. Would highly recommend! read more

we cannot get ahold of anyone at this company and they stole our deposit. we had a 6 month guarantee of delivery of services or we would be refunded. they have gone silent on us read more

This is, without question, the worst repair service I have ever had the misfortune of dealing with. Our business door was out of fire code compliance and needed to be repaired urgently. We hired Artem and his team - a decision we regret. 1. They repeatedly no-showed. They kept promising to come take measurements and never showed up. I had to call multiple times just to get a response. They had to come twice to take measurements, which delayed the project by weeks. 2. They brought the wrong door. When they finally came to install, the door was too large - so instead of getting the right one, they carved into our wall to force it to fit. 3. The door had no lock. For a business! When I asked why, they had no answer. They had to return the next day to install a proper lock - which, by the way, is still not adequate. This delayed the project and disrupted our business operations. 4. They left our space damaged. Floors and walls were left with significant damage after they were done. 5. They installed the wrong hinges. The door required self-closing hinges to meet NY State Fire Code - the very code issue we hired them to fix. They failed to do even that. After all of this, they demanded full payment and became hostile when we pushed back. We now have to pay additional costs to fix the mess they created. We'd ask them to correct it themselves, but we will never work with them again. read more

Window Repair NYC - Windows Installation Near Me - New York, New York

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We paid 2k in advance for window screen installation for all the windows in our home back in August 2025. They came and installed only 2 screens after months of asking them when they would provide their services. Then they blocked our calls and we can't get our money back. Don't use likely a scam read more

This company is a scam, avoid (check on Better Business Bureau). They take a deposit upfront for delayed service and then have a standard playbook of excuses about foreign delivery delays and cancelled appointment before not returning your call and keeping your deposit. read more

Window repair took a $25,000 deposit in March 2025 and did not deliver the windows. This company is fraudulent.

Last winter I used window repair to redo all the caulk on my windows on the exterior. I have many floor to ceiling windows and they were leaking air. If this was that review it would be 4 stars with me being very satisfied with the work and feeling like the price was a little high. I had a good experience overall and decided to use them again. Fast forward to Dec 2025. My french doors are still leaking air which is unrelated to the prior work, and I call them up again. I told them I'm pretty sure it's a simple caulk job and I just need them to come and make it look professional. They call me up and tell me a tall tale about gaskets and how difficult my doors are and quote me $3400 for custom gaskets. I I am not the window guy expert and chose to trust them. It sounded complicated I had no reason not to. With some hindsight they were just making up bs to inflate the price. They made a big deal about "taking a sample" and showed up eight hours late to do so only after I harassed them to find out if anyone was coming. I think it was part of the theater in retrospect. Sow is attached for anyone interested On the day of, their tech shows up and does a sloppy job caulking all my windows. They charge me $3200 for 1.5 hours of work. I don't think I've ever been this ripped off in my entire life. I've tried reaching out, only to be ignored. Anyone I tell how much I paid is floored. If we round up to two hours, that's $1700 an hour for a lousy caulk job. At this point all I can do is offer that this activity is borderline criminal and that you avoid these guys at all costs. 2 stars because my home actually is warmer. I just could have done it for $20 of caulk and 2 hours of my own time. read more

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I'm very happy with Window Repair Service in NYC. From the first call, communication was clear and professional, and they handled all building paperwork quickly (not even a fly gets in without a permit!). The team arrived on time, finished faster than expected, left everything spotless, and even followed up afterward. Excellent cl customer care, and very reasonable pricing highly recommend for any window repair or installation in NYC. read more

Window Repair NYC - Windows - Windows Installation Near Me - New York, New York

We placed an order with Window Repair NYC LLC on May 19 and paid over $1,000 as a deposit, with a promised 2-3 day turnaround. Instead, installation didn't happen until July 3--more than six weeks later. Communication broke down almost immediately. After confirming all details with Sandro, another employee contacted us a week later asking for information already provided. Following that, we experienced weeks of silence. Our repeated attempts to get updates went unanswered or yielded no useful information, leaving us concerned the company might not be legitimate. We considered small claims court and hiring another contractor but felt stuck due to the large upfront deposit already paid. Eventually, Arman reached out and scheduled installation, but only after significant delay and no clear explanation. We requested a discount but did not feel the 10% offered adequately reflected the inconvenience and stress we experienced. While they eventually became more apologetic, the lack of transparency remained unresolved and we never received a clear explanation as to why communication stopped for weeks on end As for the final product, the screens are okay, but not exceptional. Every few days we still notice a small fly buzzing around the apartment. The core issue was not just the delay, but the complete absence of communication. someone simply kept us informed throughout the process, this experience would have been far less frustrating. Based on this experience, I cannot recommend Window Repair NYC llc. read more

I had a window where the glass had clouded, and needed to replace it. WR came promptly to my home and after agreeing on a price, they returned within a week to do the repair. Two very efficient men came who got right to work and replaced the glass. They were professional and courteous. They waited in their car for 30 mins. to be sure the mounting had taken properly,coming back in to inspect to be sure it was the way it should be. I was very happy with the service and will have them do work for me in another location soon. I was also called 30 mins. before the appointment to say they were on the way, and had a call the day before to confirm the date. Very organized company. read more

Window Repair NYC - Center window replaced. Note screen in left window so looks cloudy. - Windows Installation Near Me - New York, New York

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After much research I went with Window Repair which quoted me higher price but sales rep Eugene & tech Yuriy were so knowledgeable and professional I chose to work with them. After accepting quote I paid over $5K deposit December 2025 and have never heard back! Now when I call I'm told Eugene & Yuriy are no longer with company. Message service also lied and said I could visit the office at 244 5th Ave to speak with owner. Well, I visited today 6/3/26 only to find OFFICE DOES NOT EXIST - it's a mailroom. Seems I have been SCAMMED and now face headache of small claims court to recoup my deposit. read more

Had a great experience! Professional and quick. Even took their shoes off when they arrived. Window was fixed in under 20 minutes!

Really great service. The technicians and staff are attentive & very informative, as I wasn't even sure what my exact issues were, other than my old windows were seriously problematic. The team patiently walked me through issues, impacts & options. Highly recommend. read more

Fantastic company - everything from product to communication was great - they beat the competition on price across the board look forward to using them again!!! Thank you read more

Window Repair NYC - Windows Installation Near Me - New York, New York

I paid ahead for work to be completed. The work was never completed and 4 months later, I'm still chasing for a refund. They do not reply to emails or answer calls. read more

Very personable staff and efficient repairmen. Had to wait for a part but they were very good at follow up and keeping me posted. Original house call was same day as request and that was tremendous since we couldn't get the window to close. read more

Condensation had badly clouded two windows in my 10th floor apartment in Manhattan. One was a big picture window and the other was a smaller side window. Window Repair NYC LLC took careful measurements. They arrived for the installation exactly on time. The installation was excellent. They took their time and did it right, and they cleaned up thoroughly when they left. Their prices were very fair. I have beautiful windows again and I will definitely call them the next time a window fails. Important note: they had the necessary high-limit liability insurance to work in our condo building. read more

Fantastic experience! Highly recommend. They came and gave an estimate, which was reasonable, then returned within a short timeframe and installed window beautifully and cleaned up area leaving it spotless. Will use them again! read more

I contacted several window installers in the LIC area to replace a non-standard size commercial window that a tenant broke. Windows NYC was the only installer that sent 2 technicians to assess the job so that they could give me an informed bid. Their phone service and follow up were also very professional. I hired them, and they replaced the window this week. Their installers were knowledgable, efficient, careful, and polite. The job appears perfect. I am grateful. Highly recommend. read more

Very respectful of the home and the work was done with care and turned out wonderfully. Would recommend.

I had them replace my shredded window screens with tougher, car resistant ones. Three years later, they still look good. I remember them being on time and working quickly and efficiently. The price was good as well. read more

Provided replacement window screens. They came to measure, then quickly manufactured the screens and installed them. There were no problems and the communication was excellent. I'm not sure if I ordered premium screens or their normal ones, but they are much better quality than the ones I got last year. read more

Very pleasant to deal with - fast and very efficient service - would highly recommend !

Came quickly did the job neatly and quickly very reasonable price came when they said would be there

Efficient , on time and professional. I highly recommend their services. They gave an accurate assessment and the experience was smooth. read more

Great window team - i have used them in many buildings to repair double hung windows not working or fixing broken panes as well. They are professional, fair prices for the quality work, and very responsive. Also have insurance needed for larger buildings. read more

Window Repairs NYC is fantastic! They are always on time, professional, and do incredible work. My windows look and function perfectly thanks to their skilled team. I highly recommend them for anyone needing reliable and high-quality repairs! read more

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Several units in our building needed window repairs due to the building settling. The company came and reviewed all windows and did repairs for all units. I would use them again! read more

If looking for fast acting, reliable work and good pricing. Look no further, this will become your good to team! Highly recommend

Even 1 start to too generous. Very very sloppy work. A 5 year old can do a better job. i paid for aluminum frame and wood was installed instead. Do Not recommend. I contacted owner to fix the issue but he refused to speak with me. read more

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Very friendly employees, quick turnaround time, and competitive pricing! I had a glass within a door replaced and they were able to do it so fast and professionally! read more

I dealt with Jeremy at Window Repair Nyc. The entire staff is great. The job they did was Excellent. service and communication was outstanding. cost within reason. they stand by their work! I did 2 jobs with them. highly recommend read more

Very helpful, quick and efficient. Have used them for a few times now and performed well each time.

Very good service. I would use them again. They replaced beveled glass in my front door.

It took the installers multiple times to get the job sort of right. - Mediocre at best. Silver items were missing after the install. read more

Excellent professional service. I had a leak coming through my bedroom window and Window Repair was able to figure out where the water was coming from and to fix it by recorking my window from the outside. I would recommend them for any window repair. read more

Did solid work replacing all my windows in Hoboken. Good communication and good finished product.

I hired Window Repair NYC to repair 1 screen, replace 3 screens and replace and repair 3 balances for 3 windows. They were running late for the scheduled appointment, but they kept me abreast of the time, and offered to come another day if I couldn't accommodate them. When they showed up, they got to work right away. They were extremely respectful making sure that they were taking care of everything that was supposed to be done. Also, they were very careful about cleaning up after themselves as they worked which often is an issue with repair work. I thought the work they did was very good and I would recommend them and hire them again if I have other work to be done. I did have some concern when I hired them because there were a couple of bad reviews about them, especially about their responsiveness. However, I found them to be extremely responsive, sending emails and texts constantly and I think their pricing was fair. Robert K. read more

I've used this company for two of my properties and they are great. Communication is good, prices are fair, and they do solid work.

I honestly didn't know what to think at first. Once they were done I was amazed at how perfect the job was. Thank you and I will recommend your services to everyone I know. read more