Called it! Windrose Energy has just dumped a boatload of customers onto Discount Energy. Without giving you a chance to cancel your contract (as the company you contracted with is no longer willing to provide you service), you're forced to live out your contract with a provider you might not have wanted and who you could have contracted with directly for less money! Per customer service: Windrose Energy is making some business adjustments to its offerings and necessitates reducing our existing customer base. Long story short: THEY DON'T WANT YOUR BUSINESS. They have too many customers and may at any point in the future decide to slough you off like dead foot skin off to some random alternate company. And people wonder why people ignore local businesses to go for chain or national companies! read more

Hard to use portal, very low tech website making it hard to pay bills and view usages and billing. No features to make it easier for consumers to gauge their usage and billing. Not cheap either, so there are much better choices out there. I made a mistake giving them a try and will never come back or recommend anyone. Terrible experience. Also keep your eye on your contract end and make sure it ends immediately. They know you're leaving the moment the contract is over and take advantage to jack up the price 25% more. read more

PSA: DO NOT USE WINDROSE ENERGY This month, Windrose Energy double charged us for our electric bill - $107 x 2. When we saw it draft twice from our account, I called in and they apologized and reversed the charge. This morning I woke up to no power. I called in to get an ETA for when it would be back on. They told me the electricity was disconnected for lack of payment. I was logged into my portal while speaking with the representative and could see we paid our last bill and our next bill wasn't even close to being due. I pointed this out to the representative, and she said that it was THEIR error in turning our power off. She said it would be turned back on in 2-6 hours. Obviously that's unacceptable so I asked to speak to a manager. The manager told me that when the second charge was reversed, it posted to our account as us being past due $107. She said they made multiple attempts to contact us, which is absolutely a lie. We never got a communication from them via phone, letter, or email. She also said the reason we were double charged in the first place is because we paid once over the phone and once online on the same day. This was absolutely a lie also because neither of us EVER called Windrose except to report that we had been double charged! The manager is claiming she put a rush on turning our power back on but that it could still take up to 2 hours. She offered no compensation for their mistake. Fortunately, our contract with them is up in the coming weeks so we can switch to a more reliable, honest company. read more

In May 2020, I switched my electric provider service to Windrose Energy, for a 3 three year fixed rate contract at .0525/kw rate (not including Oncor's pass through rate), because I wanted to secure a fixed kw rate as a hedge against possibly increasing rates, IF they were to occur. In the spring of 2022, two years into my contract, I get the notice they will no longer be my provider, with plenty of emails and mailed correspondence about the contact termination, and the change to another a provider. Of course, this was during a time when electric rates were on the rise, and my previously contracted rate could never be found again. I did not renew with their suggested provider, because the way I saw it, I was dropped, and I had no obligation to renew with their more expensive, horribly reviewed "step-in" provider. Here's my point, and why I think NO ONE should ever consider Windrose as a provider, if they are still a provider: Website articles indicated Windrose was bought out, which may or may not be true. If a company bought them, why was the purchaser not forced to assume all customer contracts, whether favorable for their company or not? And, why the heck is there still a Windrose website, and are they, or their purchaser still offering electric provider services? If so, think about this: I would be willing to bet Windrose, or their new owner dropped only the lower kw rate customer contracts they were now losing money with. In my opinion, a company should not get to dissolve contracts with some, cherry pick the profitable contracts, all while continuing, or be allowed to do business in Texas. read more

I have had service with Windrose Energy for nearly two years. After selling me a 2 year renewal of the policy last year, they chose to sell my account to Discount Power recently. I was told that my account was "randomly selected." An examination of customer complaints on powertochoose.org reveals that Discount Power has had an inordinately large number of complaints from customers which they have not been satisfactorily resolve (over 60 complaints of which 40 are billing related in the past 6 months). Discount Power has a Texas Electricity Ratings Score of 2.1/5 (https://www.texaselectricityratings.com/read-reviews/discount-power) -- one of the worst in the industry. When I checked with Windrose Energy on why they had affected the transfer without my consent, I was told that it was a "company" decision and they did not have to seek any input from their customers before implementing the same. Buried in the contract with pages of fine print there is a clause that apparently allows them to legally do that. I view Windrose's actions as being unethical since it violates the essence of "power to choose" (even if it legally feasible). What does power to choose mean when a customer selects a vendor and the vendor can sell the account to any other vendor it feels like? I strongly recommend current customers and future customers to be extra vigilant in l choosing or dealing with Windrose. In Windrose you have a company that does not care or worry about its customers or even their own reputation. Such a company is best avoided. read more

I was automatically enrolled into a "Power Savings Program" without my consent or knowledge. A third party home automation thermostat was present. The automation company took control of my thermostat at Windrose's allowance and started controlling my in home temperature. I have since changed providers in the hopes they respect my private information. DO NOT INVADE MY HOME AND REGULATE MY THERMOSTAT! read more

This company is relentless with trying to find ways to scam customers with late fees. The first issue I had with this, was my payment not processing due to their system rejecting the payment because the bill payment address was allegedly incorrect. I tried three different cards and had the same outcome. Only to be resolved by changing my address on the card to something more simple and it finally worked. They waived that fee but refused to waive my fee today when their system didn't process my auto pay that I updated 2 weeks prior. Their excuse for this was that my auto pay takes one billing cycle to update. I have never heard of such nonsense in my life. How do you penalize a customer that is trying to pay. I hope the extra $5 was worth losing a customer and a recommendation. read more

No way I would use this company... Having only started using the service in March/2020 - was somehow "selected" to be moved to another company (called "discount energy"). Chose to move to another provider. As a result - the company charged me $125 for "early termination". I sent them an email explaining that I had not selected "Discount Energy" and not clear on why I was being charged the termination fee. Afterall, the contract between me and Windrose had pretty much been terminated by Windrose's actions... Anyhow... just not worth dealing with and would caution all prior to selecting this company read more

Late fee SCAM Windrose Energy will charge you a 5% late fee for being even one day late. I paid my bill online and on time. But, they claimed the payment did not go through until the next day triggering that 5% late fee. When I inquired about the fee, "customer care" insisted the payment was late and the fee stands. I would definitely not recommend them. There are plenty of other choices for energy. read more

I recently received a notice from Windrose Energy that they will no longer be my energy company, and they've transferred my account to another service provider. I was overall happy with their service until this happened. Since the new provider they chose for me is expensive and has shady policies, I've had to take time out of my schedule to establish service with another energy company. This has been a huge hassle. I find Windrose Energy's practice of dropping customers to be extremely unprofessional. It doesn't seem right that it's ok for them to end the agreement early, yet if customers do this, they are charged an early termination fee. For this reason alone, I wouldn't recommend Windrose to anyone. read more

I was shopping around trying to find a good place for a new electric company. I called Windrose Energy and happened to connect to Miranda. She was incredibly helpful and helped me understand the rates with ease! Definitely going to give this company a high consideration due to her help! read more

We've been using Windrose Energy for nine or ten months. I used the Texas portal to find the cheapest rates for my area, and Windrose Energy was the winner with a three year commitment. I may have had some difficulty setting up automatic payments at the start, I honestly don't remember, but ever since I set it up I have had no issues and a super low electric bill, and they send a weekly email telling me how much electricity I've used. I'm very happy with them. read more

Up until today I would have been happy to give a 5 star rating, but I just received a notice that my contract is being sold to another company that I've never heard of and quite honestly, don't want to switch. Windrose told me had no choice and if I choose to go to someone else, I will be hit with cancellation fee . I didn't know that Windrose has the right to tell me who I have to do business with and penalize me if I do differently. My contract is NOT with Discount Energy. Sounds a bit illegal to me. Don't sign any new contracts with these guys, I just did 3 months ago and now I'm being sold off without my asking for it or agreeing to it. I'll be looking for a new provider for sure. VERY POOR CUSTOMER SERVICE. read more

They were 5 star company up until recently. My account without notice got switched over to Discount Power without my knowledge. I do not get how that is even legal when I signed contract with Windrose Energy. Renewed 1 year contract with them back in June 2020. Made my payment 06/30/20 for July which came directly from my bank account so it is never late and always early as it was not due until 07/12. I went online on 07/31/20 and noticed that I had zero balance but thought that they just had not sent out the bill since I was paying bill 12-15 days early. I went ahead and paid August bill on 07/31/20 and thought I would go back online to see if I owe more money since I did not see a bill in system. I contacted them today and I was advised that I had been moved to another company called Discount Power. I was flabbergasted since I just re-signed contract with them back in June. I was advised by the rep that it was a random choice that I was moved to another provider. So, then I start thinking about the payment that I made to them back in July so I asked if they moved the payment from their file to the new provider account. I was advised that they do not have access to move money from their accounts to the new provider. So, you have the authority to move my account to another provider but you can't move the money that I paid to that provider? This makes no sense. So, I asked who my new provider was and needed information in order to make payment since I am now 2 months PAST DUE! I was provided the information in order to call the other company. I then asked Windrose when are you going to return my money since they cannot transfer and they are no longer my provider and I was advised anywhere between 4-6 weeks! SERIOUSLY!!! I said that was not acceptable so I asked to speak with supervisor. She informed me that she was not available but she would ask her to call me back. The supervisor called me back and advised me that it could take up to couple of weeks before they MAILED me the check. So, since I paid early, they are holding my money hostage till they want to send it. In the meantime I am two months behind on my bill with Discount Power who Windrose transferred me to but I did not consent to move to. My husband was getting bills from some random company saying that we were past due and he thought it was a scam because I did make payment to my provider (OR WHO I THOUGHT WAS MY PROVIDER). I think that the icing on the cake was when I asked for my refund back, they charged me a usage fee and will not be returning my full overpayment that I sent to them for a usage fee. REALLY? So you can charge me a fee but I had no choice when they moved my account. I should have been notified account was moving. There should be more than just a mail out as they should put something on the portal under each account it pertains to. I should NOT have to call the company as they should have had better notification. Windrose Energy just dumps their customers and can't give a reason of why other than you were randomly chosen! WOW Lucky me! read more

I had been with a BIG "5 star" electric provider before switching to WindRose. Initially, I was concerned with switching to a company that I didn't recognize, but it has turned out to be great. Their website has plenty of info on your account. The switch was a breeze and I even get a weekly update email on my usage. I saved $.04 per kwH and locked in for 3 years. For anybody that is hesitating, I've been with them for 3 months (Bill is drafted on time every month) I have only had a good experience with WindRose. I'd recommend to anyone looking for an electric company that has great pricing and good service. read more

i would give windrose energy 0 stars if possible! i was locked in for a 3 yr rate. as long as things were in their favor they of course took my money. when the gas prices surged they dumped a huge number of their customers because it was no longer in their favor !!!! this should be illegal!!! we signed a contract with them!!!! if there is a class action lawsuit count me in! i am also reporting to the bbb. i also had gotten some energy assistance due to covid and they refused to refund me the money or forward the balance to my new company when the entire problem was caused by them!!! they sent 130.00 that was allotted/credited to my account (even though i had paid on my account also), back to the issuing company because they had made the last pmt on the account!!! and that is a govt agency with red tape who bec of their own red tape will not forward the balance to my new company!!! so not only did they mess with someone that was needing low income assistance and cause me to lose $130 outright but they forced me to change companies for the last 2 yrs of my contract at a much higher rate!!! this company is a sham in my opinion!!! avoid them at all costs!!! Just fyi: I am in Texas btw. read more