Entergy is one of the worst companies and would not recommend it if you have a choice. I don't have a choice and the biggest problem is when you try to pay the bill it won't let you pay by phone on their app and then when you go online Even when my computer remembers the last password it says it's not valid then when I try to call all they have is automated and no real person. This has happened 3 months in a row and each time I pay my bill not on time. Their whole billing is not user-friendly almost like they don't want you to pay?? read more

Entergy reliability is the worst. currently experiencing an outage---weather is great --now on hour 7 with electriciTy. Entergy's power grid sucks--our neighborhood always gets hit even when not weather relate. read more

Moved to Lacassine in 2024 and their service has been outstanding. The rates are well within reason and if you are having financial difficulties they work with you. in addition to that their employees are very courteous and professional. read more

ENTERGY SCAMS YOU‼‼‼ DO NOT GO THROUGH ENTERGY‼‼‼ we are really good about keeping up with our bills but randomly they shut our lights off without ANY WARNING, so we call them and they tell us that we have "previous balance's" that are unpaid.They have even charged us for a month we're not even in yet, then we get into that month and they charge us AGAIN. we know for a fact we have paid everything so it doesn't make any sense. Then we call them and ask them where this bill is coming from and they make excuses and then tell us the lights stay off until we pay. They have scammed us out of thousands of dollars. We have also talked to other Entergy customers and they have all said the SAME thing keeps happening to them. Piss poor company. read more

Everything could improve! From your "customer service department" office personnel, to your management staff, all the way to your field workers. Buyer, beware if you have the power to choose, do not choose Entergy!!! read more

Poor service. No customer support. I have never had this many power outages in my life. There is no way to contact a human being or seek support. The website sucks. It just all around sucks. We have lost so much money in wasted food. They leave Texans with no way of knowing when the lights will come on. They leave us needing hotels to sleep safely at night in the summer, i'm scared for winter that we will need a generator we can't actually afford. They lie and say it's weather related while there's nothing but sunshine and clear skies. False estimates of when the issue will be fixed is all you get. Dishonest and shotty company. They won't reimburse you a dime for damage or lost food storage, or even discount your bill as an apology. They won't even pretend to care! read more

my service was cut off today due to Nonpayment I paid the bill on Oct 22nd the payment was posted to my account. I look again the payment was decline cause i turned my debit card off through my bank.so i tried to set up payment through my bill pay at my bank. Now they want me to pay the full amount saying If I would have paid the return check fee my services wouldn't be turned off. then on top of that I was approved for an extension, and they still turn my lights off. I really truly do not like Entergy customer service they act like they don't care have any concerns for anyone. They really need a new light company here in Texas to shut Entergy down because they been screwing over ppl and not give two f@#$ks about it. read more

The most unhelpful service department. I have never had so many issues with my power and trying to get help.

Entergy is horrible! I moved into an apartment a month ago and I got my bill and it said 800$ saying we used 5000KW when we are rarely even home! I've called and tried to speak to Someone with COMMON SENSE. But nobody there has any what so ever ! There is no way in hell I'm paying a 800 electric bill in a 2 bed room apartment! read more

I've lived in TX for 2.5 years, and have had more Entergy outages in that time than I had in 45+ years of living on the east coast, primarily in VA. Most of the outages happen on clear days, not during storms. The typical non-storm outages last for approximately 6 hours, with no warning of occasional upgrades they claim to make. I honestly have no idea why the company is so poorly run and managed. I had always heard of TX' terribly electric companies' reputations, but had no idea just how poorly they are until I moved here. Again, having lived in VA, PA, and NJ.......mostly northern VA, in all the 45+ years I lived there, had maybe 10 outages in all those years......for a average of 1 hour per outage. Would definitely consider leaving the state because of its' terrible electric service. read more

If I could give this place negative stats I would. Currently we have a power outage ........ FOR NO REASON. Went out at 9pm yesterday and they can't seem to fix the issue just keep pushing our time to get power back further and further through the day. The customer service is awful. There isn't one single good thing to say about this company. read more

Worst service as a responsible company. Cannot handle a tropical storm. Without power for 3 days, maybe more. Imagine getting hit by a category 2 or higher storm in Texas, we might be out of power for months. If there's a choice avoid this company at all costs. read more

Entergy is absolutely the worst electric provider. I would even include the ones overseas with rolling blackouts. They have to be the laziest group of people on the planet. My family had to dispose of groceries, find other places to stay, etc....all because Entergy determined our gooseneck needed repaired by an electrician before they could restore electricity. Our gooseneck was just fine. They just tried to find a reason to delay service. This is extremely common for them. They will do whatever they can to get out of work. They don't even have to care, because they have a monopoly over so many areas. Most of us don't get a choice of electric providers. If we did, Entergy would be out of business. read more

The service response time and quality of customer service is shockingly poor. There is no clarity or quality communication with the provider. Had I known they had a monopoly over my rental I would have never signed the lease agreement. read more

Entergy review I live in Crystal Beach, TX and recently we were affected by Hurricane Beryl. Like most, after the storm hit we lost power. In a time when everything was uncertain, Entergy was great at communicating with their customers. After the storm passed, they immediately posted damage assessments for each area affected. This included exactly how many feet of downed lines, poles, cross arms and transponders. Entergy posted updates twice a day which included what repairs were completed the day and night before and what would be completed by 10pm that day. We were able to make plans and set expectations based on these accurate, detailed reports. In addition, they managed to meet every deadline they committed promised to their customers. I am very impressed with how transparent Entergy was and with so much of their power distribution network damaged, how quickly they restored power. read more

Our area is a Hotspot for outages and we are given no specific reason for the outages. Entergy is unorganized and takes advantage of their customers. I am fed up. I am sick of the nonsense in Texas. read more

No stars. Do yall contract Tree Services to rid/poison trees of residents unfavorable in yalls and city officials? 2 trees of mine last year surprisingly dead all of a sudden along with another tree this year. The tree company yall had trim top of trees in power lines but everytime this service/company yall contracted to trim a tree of mine shows up DEAD!! FIRST, yall blew out Transformer then that caused a chain reaction wiping out my Central air and heat and my Hot Water heater. Thank you for making excuses for that TOO read more

I was charged a $50 deposit because I was one day late on my November bill. I have been with them for 26 years. That is BS. When I called the company, the first person I talked to disconnected my call. When I called back the second person I talked was pleasant but said "there's really nothing I can do". If I could actually choose a electric provider, which I can't because Entergy has a monopoly in my area, I would not choose this company. read more

Fuck Entergy!! Stupid useless cocksuckers!!! 8 days without fucking power after Beryl and then a few days later after restoration one of the transformers fell so I'm without power again. FUCK YOU read more

One star is to good for this company, but it is the lowest allowable on this site. It is no wonder Entergy has been sued multiple, multiple times by individuals and two different states!!!! They use deceptive and false business practices to squeeze every penny they can get from their customers by forcing you to pay extra fees, deposits etc when they clearly shouldn't be able to collect those. In fact their representatives tell you everything is taken care of and your account t is fine but that's a lie. They will shut your service off even if you think about being late and just long enough to collect their fee and new deposit even though the bill was paid and just hadn't posted in their computer system yet. The corporate office is a joke!! They will not respond to complaints. They know they have a monopoly in some areas, such as ours, and they take full advantage. They force you to pay any and all charges they shove on you because they know if you don't they will just leave you in the dark, quite literally, they will just shut off your power and since they are the only provider you don't have any choices. We complained to the TX PUC and still nothing is done with this company. They are just pathetic. If you have any choice at all to have another provider please, please consider going with them, even if they seem like they would be higher, by the time Entergy scams you you're still better off with someone else, someone legitimate. read more

Adding additional consensus to the other negative reviews. Most power companies actually have to offer competitive rates in the market but this company doesn't for some reason. They have a rigged monopoly in a certain region where they are the only power provider allowed. And not some obscure rural district either, we're talking the Houston/Woodlands/Montgomery Texas areas and more. So why would a company like this strive to do better when it doesn't have to compete? It wouldn't. It can't even get its website and billing matters straight. You can't even reset your password on the site due to faulty email templates. read more

Entergy is the worst and power always go out for any reason whether small storms and of course big ones. They are very slow about getting power back on. read more

We've been a customer for over 3 years now and the last hurricane was over 3 years ago. We ALL still get storm and fuel charges that make our bills much less affordable, with so many customers paying these fees it seems that it would have been taken care of by now. Our original electric use bill was very affordable and quite original. Sure missing the original fee and frankly disgusted with overage fees. read more

Worst electricity company ever. They price gauge their customers, and they lie and cheat to get every penny out of your wallet. During the hurricane even though we had no electricity they still charged us for service. This company needs to be shut down for its predatory tactics. Will report to the BBB. Stay away from them. read more

Worst electric company there is. Aftermath of hurricane. Every other electric company has everyone's power on. Entergy still has over 100k out. Workers sitting in vehicles on their phones. Absolute trash read more

Hell no, Hot garbage. Lazy. Incompetent. 0 stars if i could and we just moved in. Haven't even gotten my name switched over yet, and they already suck(it's been 11 days just to turn it on). They will hang up on you, lie to you, not tell you very important information, not call back. They got my poor 6 month old up in this heat, now with a rash. Apparently they didn't learn their lesson with the first child who passed away in Conroe, look that shit up. They think they can treat customers anyway they please because they're the only ones around my area. FUCK THIS COMPANY!!!!!!! Fuck the employees, Fuck the whole process. Absolutely fucking not. We deserve better. read more

Rain storm yesterday around 1:30 pm....within the first 3-4 rain drops BAM the power goes out!!!!! Approximately 2-3 hours later Enteregy shows power MAY BE restored by 10 pm (8 1/2 hours) but then within the hour of that inf Entergy changes repair time to 10 pm the following day! It's going to take over 33 hours to fix WHAT??????? Customers would much rather have an open & honest line of communication......each homdowner has a different set of circumstances but we all face loss of food, expenses of getting a motel room, missing work, folks with dis abilities & pets that MUST have livable circumstances. A rain storm shouldn't create such havoc! Entergy should have 21st century equipment & be prepared 24/7 to give their customers POWER in a timely manner! read more

If I could put 0 stars I would!!!! No compassion, Horrible customer service, horrible attitude from representatives. Every person I talked to has an attitude! They took money from my account and never added it to my bill and never returned it! 0/10 DO NOT USE ENTERGY! ​ read more

As a senior on a fixed income, I try to be very frugal doing everything in my power to live within my means. I have always had balanced billing with Entergy so I knew approximately how much my bill would be each month. To my surprise, my bill increased $50 with no change on the home front. In fact the bill reflected my usage had actually gone down yet my bill increased anyway! When I called Entergy, the response was pretty much "suck it up", everything is going up. As stated by others, Woodlands is not allowed to use other service providers due to a previous agreement with George Mitchell. So we either have to live with it or move. Sorry Entergy but this review is a -0! read more

Yesterday entergy said it was ready for the snowstorm! Really? If that was true, the electricity would be working at my hoise!!! Entergy is the only electric company in my area so I am at their mercy . Pricing went up 3 fold in the last few months with no notice. What was a $100 bill became $300. We just had a big snowstorm with about a foot of snow. The roads aren't cleared where I live so we're stuck until it thaws which is not a big deal. The biggest problem is we've had no electricity since yesterday afternoon (approx 2 pm/15 Jan)). I called this morning to get an update & Patrice had no information at all. Called again about 1330 & spoke to Pam, who told me it will be at least 2 days till we get electricity back!!! WTF? All our neighbors have electricity but us! I have a stairlift that is now out of power so I'm stuck. If my propane goes out, what will I do? Definitely seems like entergy could care less about its customers! read more

My account information was accessible to a scam company and I was scammed out of a $100 payment that was never applied to my bill .

Absolute worst customer service I have ever experienced on the phone. The supervisor continued to interrupt me to say "NO" and wouldn't allow me to speak or answer my questions. Raised my voice and told her to give me permission when she would allow me to speak. My checking account has sufficient funds, but the system will not take it as a payment. So, it has charged me over $30 in returned check fees and an additional $50 "deposit" disconnect fee right after I paid off $212. The original assistant said she could waive the $15 Return Fee out of the $80 in bogus charges. Then, the supervisor gets on the phone and offers nothing, but a rude ass attitude!! She said she was going to make a note that I raised my phone although she refused to allow me to speak!!! Oooooh, You go ahead & make that note!! What now? You won't offer assistance when I need it?? YOU ALREADY DIDN'T w/o any "notes"! Don't use a check as payment it's a SCAM!!! read more

This company is by far the worse shit you could have. Don't waste your time or money. You'll pay for a month and half of that month with be filled with power outages. This company just needs to give up and go out of business. Horrible in every regard. read more

I don't know how to get my $400 deposit back! I've called them 3 times. The second time I was told my deposit went out on a specific date. When I didn't receive it, I went on the app and noticed I was charged 99 cents for the following period after I had already moved for a street light. My credit balance was reduced. The lady I spoke with said there is no record of my calling before. It's been over 6 weeks now and I don't want to have to call back. I've spent over an hour and a half on calls already. Boy do they sure get your deposit quick. It's extremely frustrating. I'm so glad I don't have this energy company where I moved to! Less than 1 star if negative stars were an option! read more

Entergy sends a message of a coming cut-off notice TWO days after the payment is due. If you haven't missed a payment in ten years and somehow forget to pay your bill and it gets cut-off and you pay it the moment it gets cut-off because it truly got skipped accidentally, they will charge you another deposit fee (adding to the initial deposit you already paid when you opened service). You will never get this deposit back if you never move, so it is basically theft. Entergy is the only option for electricity, so I can't switch companies. read more

I had to make a deposit of $150 to Entergy in January 2021. To this day, I don't believe that should have happened. I was with Entergy from Oct 2018 through Oct 2019, then moved to an apartment that didn't use Entergy. For whatever reason, my last monthly bill to Entergy was not paid. I believe it got lost in the mail, and I did not notice. So, I move into a new apartment on Dec 1, 2021 starting up with Entergy again. Then, in January I had to pay $150 deposit, plus $20 connection fee, plus actual usage. The bill was just under $200. For somebody in terrible health, age 76, on Social Security, and a Disabled Veteran, that was a LOT OF MONEY. In December of 2021, I paid my 12th CONSECUTIVE BILL EARLY. All 12 Entergy bills were paid within a couple of days after receiving Social Security, the 2nd Wednesday of each month. The written documentation I have stated that AFTER 12 MONTHS OF NON-INTERRUPTED SERVICE AND NO LATE PAYMENTS, MY ACCOUNT WILL BE CREDITED WITH MY DEPOSIT PLUS INTEREST, OR I CAN CALL AND REQUEST A CHECK. I have called Entergy Texas at least 5 times no emphatically stating, "I DON'T WANT A CREDIT TO MY ACCOUNT! I WANT YOU TO SEND ME A CHECK!" All I get is the run around. I even made my 13th payment in January 2022. Still no check as of Saturday February 5, 2022. But, they did credit my account with $150. BUT THAT'S NOT I WANT. I have never encountered such resistance and uncooperative spirit from any company - ever. And trust me, this "AIN'T MY FIRST RODEO". read more

Bull shit ass company they put me on a commercial building and keep billing me a high rate I call them and told them that my house it's a residential it took 1 year for them to fix it promise a credit I never got I hate this company but we have no choice since the are the only fucking company in my area and treat the costumes like shit and steal there money fuck u Entergy bullshit company read more

Worst service ever! Nobody ever answers the customer service phone line and will hang up your call. I even tried going to several walk in stores near me and all the doors were locked and nobody was available to help when you clearly saw them inside doing nothing. I've been trying for a week now trying to shut off my service but all I was able to do was pay my last bill and for that it was surely no hassle. read more

I don't believe I even have the space to complain about this company. My wife and I have had them less than a week-- haven't even moved into the home yet-- and the only thing we've needed them to do is to turn ON the electricity at the house. Their breaker boxes say it's on, their app says it's on, but yet the lights won't turn on and the a/c won't come on. Keep in mind, it is over 100 degrees F outside (cause this is TX). So it would actually be a danger for us to live there. Yet every time I call I'm on an endless hold, everyone just gives me the same answer "there's nothing we can do..." or "here let me get my supervisor, please wait on hold for an hour and a half while I get her." This one lady (who I believe WAS the supervisor) straight up read from a freaking script. A SCRIPT. Like I explained to her that we're being charged for an electricity bill that hasn't even come on yet and told them outright they haven't helped me at all and she said and I quote: "I have helped. I've told you that you can report your outage and check the status online." I've reported 5 outages today at the same place, no technician exists. Everything is either my fault or something I didn't do, meanwhile they can't get ONE PERSON to come out and check the issue. Let's say it is an electrician's problem? COOL. COME SEE IT AND TELL ME THAT'S THE PROBLEM. DO ONE THING, BRO! The absolute worst company I have ever dealt with, and I've been stuck at airports for more than 24 hours before. So that's saying something. read more

I have lived in The Woodlands, Texas since 2005 and used Entergy as my power utility provider. The reliability of Entergy has been going down for the last couple of years causing a great deal of inconvenience. After 12+ hours of outages on 21/22-May-22, I have reached a decision to invest in a stand-by generator. This company is suffering from several operational issues e.g. poor digital experience on their website, pathetic customer service, and low reliability in power supply. I hope the CEO of Entergy reads this message as a wake-up call. read more