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    Windsor

    4.0 (1 review)
    Closed 12:00 pm - 6:00 PM
    Updated a few days ago

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    2 years ago

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    Ask the Community - Windsor

    Tuxedo Avenue

    Tuxedo Avenue

    1.6
    (7 reviews)
    35.1 mi

    My fiancée was looking for a dress at Bridal Warehouse (which is located in the same building as…read moreTuxedo Avenue), and I decided I'd get my suit taken care of at the same time. As a casual guy in my twenties, I don't currently own a suit, so I figured a wedding was a good excuse to buy one. I went over to their Tuxedo Avenue desk and, when they couldn't find me in the system, told me they couldn't help me since I wasn't registered with them. No help in getting registered initially. No help in asking me what type of suit I was looking for. Just, nope, not in the system we can't help you. They gave me a little booklet of styles and color swatches and sent me on my way. How does one register with them? I don't know, and apparently they're not going to explain it. A little research tells me they do sell suits (opposed to just renting), but I'm not sure what a person has to do to buy from them. Afterwards I went to find my fiancée who was busy looking at dresses. She was surprised that I had finished so quickly, and I mentioned what had happened. The associate who was helping my fiancée took me over to the tuxedo desk and asked the two associates why they wouldn't help me find a suit that I liked. They had a short conversation where they explained their policy about not fitting or helping people that weren't already registered with them. Meanwhile I stood there feeling a bit awkward at the whole situation. I've been in customer service for five years and I know how rough it can be. It's completely changed my view of people who work in service jobs, and I try to go out of my way to be the type of customer that I would like to help at my job. That being said, this was really shoddy customer service all around. I came away feeling frustrated and a little embarrassed as I tried to get somebody to help me. Later that day I went to Joseph A Banks and had a wonderful experience. They fit me right away, gave me my measurements on a card, answered my questions, and showed me several styles which are going to look fantastic on my wedding day. Seriously, avoid these guys if you can.

    Oh my lord!! This had to be the worst tux rental on the planet. We did not have our jackets until a…read morefew hours before the wedding. Several of the pants were too short, and a couple of the jackets looked like they were for a sumo wrestler. I would not in a million years recommend this absolutely horrific place.

    Photos
    Kenneth Cole in medium gray called "Berkshire"
    Kenneth Cole in medium gray called "Berkshire"
    Ike Behar in burgundy, "Haywood"
    Ike Behar in burgundy, "Haywood"
    Paisley coat in Cobalt Blue

    See all

    Paisley coat in Cobalt Blue

    Windsor - accessories - Updated July 2026

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