this place is over priced and lame. you can tell the boss is the big guy in weight not by height is a piece of work now charging $42 in and out no shine included. overpriced try brothers car wash ! better service better deals and even a cash deal incentive at 3.99% read more

Windy City Auto Spa - cash deals baby ! - Car Wash Near Me - Melrose Park, Illinois

THE BEST Car Spa and services too! Fast and detailed car wash. Mr Ramiz, kindly and quickly helped with ordering few cosmetic parts for my car as I needed them immediately!!!Honest and good people business! THANK YOU Guys ! I highly recommend WINDY CITY AUTO SPA on North Ave ! read more

Windy City Auto Spa - Car Wash Near Me - Melrose Park, Illinois

On 03/16/2024, I went to Windy City Auto Spa in Melrose Park for a quote on a full inside/out detail on my 2019 Mazda CX-3 that I had sold. I was provided a reasonably priced quote, and I agreed to drop my car off on 03/23/2024 for the service on 03/24/2024. I picked up my car in the afternoon of 03/24/2024 and took the car home to do a full inspection before delivering it to my buyer. After all, Issa (one of the owners) stated that the car would "look more than presentable" when it was done. Big mistake - I should have inspected it while I was still at the shop. On both 03/16 and 03/23, I specifically stated to both owners/managers (Ramiz and Issa) that I did not want Armor All or any similar product used on my car. On 03/23, Issa told me they use a water-based conditioner that was "nothing" like Armor All, so against my better judgment, I trusted him and agreed. Unfortunately, this "water-based" product was exactly like Armor All and was placed on every surface of the interior of my car -- was it really worth the $10.00 upsell, when I was already spending $325 for the full detail? To make matters worse, it was applied unevenly, so I had to go back and wipe every surface of the interior to even it out. On top of that, it was done carelessly, and there was product on my odometer panel, on dials, and the projection screen that pops out of the top of the dash when the car is turned on. On the exterior of the car, there were several black grease-like spots that I needed to clean off. And the spray used for the tire shine was splattered all over the black fenders and not wiped off, so I had oil spots that I needed to scrub off everywhere. Additionally, whatever cleaning product was used on the exterior of the car left a white crust on some of the exterior black surfaces - fenders, front bumper, etc., so I had to clean that off as well. Next, I went to inspect the trunk. I then realized my trunk's cargo mat was never cleaned. I lifted it up, and it was not vacuumed underneath. Is that not included in a full detail? I began inspecting the interior floor mats that were shoved in my trunk, and that's when I realized that the clip for my driver's side Weather Tech floor mat was missing. I immediately called Julio, the supervisor for the day, and let him know that my trunk was not clean and the clip for my floor mat was missing. He asked that I text him a picture of what it looked like. He apologized and offered me another car wash stating he doesn't usually work Saturday's and wasn't there when I dropped off my car (1. not sure when you work has to do with a subpar detail job, and 2. I would not want to go back there given this experience). About five minutes later, Julio texted me and said he had located the clip for the floor mat. I then turned around and came back to find that Julio was trying to give me the incorrect clip. It didn't even look the same, but clearly, it's a common occurrence at your shop because he had at least three different clips he tried to give me, none of which looked anything like the picture I sent. So, that was a complete waste of my time. On top of everything, Julio was incredibly defensive and hostile in his responses - completely unprofessional. He would not take accountability for the business he was in charge of for the day. It's clear that he did not inspect the work that was completed on the car. I would've expected way more, and the customer service was pathetic. If you're in charge for the day, you need to troubleshoot with the customer. Julio is clearly not cut out for that role and has poor critical thinking and communication skills. He stated Issa would call me back the next day (Monday), which he did. I called back that same day during business hours and received no call back until Thursday 03/28/2024. The voicemail on Thursday stated he was "sorry it took him a day to call back." Last I checked, Monday and Thursday are not consecutive days. As one of the owners of the business, it was clear that Issa didn't care to promptly resolve the issues his business created or provide service recovery. I've gotten regular in/out car washes that were better quality than what I received. Spending $415.00 (with a 20% cash tip and an absolutely ridiculous $10.00 credit card "convenience fee" that I was not informed about was completely out of line.) Had I been told about this ahead of time, I would've gladly brought cash. Overall, I had a terrible experience at Windy City Auto Spa in Melrose Park and do not recommend anyone go there. For a full detail, there was absolutely no detail orientation whatsoever. When I dropped off the car, I stated that I wasn't in a hurry to get it back. If there wasn't a competent person to complete or inspect the job, it should have waited. read more

This is one of the few hand car washes I have gone to that cleans the windows on each side consistently. Usually you go to a place and they have a person on each side performing the drying and such and usually I can see who did the better job. This place is always consistent in the washing and the drying. I like that they use the pressurize air to remove the excess water in the cracks and crevices before the final drying. That always pisses me off driving away from some places to see that shine messed up from water flying out of the side mirrors or the sunroof. The times I have been there, I have had wait a bit because even though the car was done, there is almost always one guy that lingers to do the final checks and wipes. Be prepared on a good day to wait as the lines can get long there. And be prepared to wait a bit if there is a van or truck in front of you...they do just as thorough a job on them as the cars. But being bigger, it takes longer :-) read more

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By far one of the best hand car wash I have been to in this area. I have been here numerous time with different types of vehicle values and they always take car of the same way. This is great as they don't treat more low cost vehicles less than Higher cost as others do half job done. Thanks Jessica she was also a great customer service representative. Will be back every time I am back in town. HOOAH!! read more

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It was my first visit. My appointment was to have my Rims refinished, and interior, exterior detail service. After starting the job they discovered that my rear brakes were really bad. Ramiz contacted me and explained the issue. I consented to have brake service too. it was a great auto spa experience!! My car looks amazing, my rims look new and my brakes are new. I loved the results, and... THE CUSTOMER SERVICE IS THE BEST!! read more

Great job inside and out. I had been getting exterior washes in the quick drive throughs but really needed the dash and floors taken care of. For $24 + tip I felt like I got a new car! read more

One of the best car wash that I know until now. The way they clean your car is really cool. They have a lot of new guys but it seems like the 2 foremans or managers are watching all of them always. A new guy missed today to clean really good 2 of my car's rim and of the manager called him back and even "showed" him the right way to do this. That's the only one right way to make your employees learn how to do a proper job ! Great job done by Windy City !!!! read more

Windy City Auto Spa - Car Wash Near Me - Melrose Park, Illinois

So disappointed. I just left this car wash and I had high hopes since it's always busy. I'd say it'll be my last time coming here. Tuesday afternoon and not busy at all. The staff seemed to know what they are doing but just didn't get it right. I know there's a lot of other hand wash centers in the area so I will not hesitate in heading elsewhere. I paid for the deluxe wash which includes in and out services. Well they sort of executed the out part. But the in part not in anyway. They left the cup holders dirty and sticky which is bad because I even removed my cups so they wouldn't miss it. Second the dashboard couldn't be more dusty. I know I shouldn't keep a dusty dashboard hence the reason I came to wash my car. I think I could've done a better job myself. The outside is clean but not what you would expect from a hand wash. After they called me to get my car I noticed there was still dirt on top of the car. I mean the guy was nice to wipe it off but it shouldn't be my job to tell them what they missed. Otherwise I look like I'm needy. I'm just so disappointed at this place. I gave them two stars because the idea is there behind the business. Only if management executed the choices the employees do it could be better. What car wash doesn't offer air freshener? This place, unless you kindly ask. But only have one kind because "they just ran out" like the attendant claims. Fellow yelpers be aware and be detailed if you do come here. read more

Windy City Auto Spa - Not so good paid for the deluxe and it looks like they missed something smh. - Car Wash Near Me - Melrose Park, Illinois

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Hands down best car wash in the area 100%. Very detailed, and the owner truly cares how your car looks after they are done. I've never went and received a less than the best quality even when they are busy. Definitely my go to car wash in the neighborhood. Thanks for the great job guys. read more

First time going there, I was disappointed by what was supposed to be a 3 stage paint correction, and ended up with a polish and wax. When the waxes faded, I was surprised to see the swirl marks reappear within 2 weeks. After expressing my disappointment, Rob (co-owner) contacted me to correct the issue. He did admit that it wasn't to proper standards of services that I paid to have done and he personally corrected the issue. This, to me, shows his care for his business and the satisfaction of his customers. Businesses that do not care will brush this under the rug and high five each other for undeserved dollar earned. Rob explained what was being redone and best ways to upkeep it in the future. Nearly all of the swirl marks are gone and some scratch marks are gone as well. The 10 year old car looks brand new. If you need anything more technical than basic wash,polish, and wax, ask for Rob. I don't think his partner knows as much. read more

Windy City Auto Spa - Car Wash Near Me - Melrose Park, Illinois

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This place did a great job detailing the interior of my truck. I usually keep the interior pretty clean but the snow and grime of the snow driven streets some times make its way inside. On a Sunday, the wait was less than an hour or so. Prices are reasonable too. read more

Just got my suv detailed and they did such an outstanding job! Whenever i drove past, i always noticed long lines which kinda meant they do good a job so i wanted to try them myself. With 3 kids, you can imagine how dirty it can get. All the crayon markings on the seats, doors and the ceiling were removed. The carpets were shampooed. No more musty milk scents. The engine was pressure washed and the exterior was buffed and waxed. Needless to say, my baby looks brand new and like I just pulled out of the car lot the day I purchased it. Thanks again for doing an amazing job! read more

This place is great. They do a good job cleaning inside and out. The only reason I'm not giving 5 stars is because the last two times I've been there, they only shined my tires on one side which doesn't look right. read more

Not very thrilled about this Windy City Auto Spa. The young lady at the front was helpful but only after it took 15 minutes of me getting help from anyone. I knew I wanted just a wash on the outside and to wipe down everything on this inside and to clean my mats. So I got the deluxe car wash and there was nothing deluxe about it. It took almost an hour for a half-assed job. A week before I got my car washed, I had some melted ice cream on my cup holder and they didn't even wipe the inside of it at all. (shown in picture). And the worst part is as soon as I got home, I noticed there was a dead bee in my car!! I don't even come in with a dead bee in my car! Even if I did, it should have been taken out. read more

Windy City Auto Spa - melted ice cream that never got wiped down/off. - Car Wash Near Me - Melrose Park, Illinois

They did a decent job. I like that they will take your mats out and spray them down but could be better in the interior cleaning

I have been coming here for years and I recommend this place to everyone. They do a amazing job and make sure the car is washed perfectly. Sometimes the wait is a little longer then usual but it's worth waiting. They take the time and don't rush at all and best part is you can watch them wash your car the entire time. ***** read more

Windy City Auto Spa - Car Wash Near Me - Melrose Park, Illinois

They do a good job , staff is very attentive to customers needs . And knowledgeable in there field ie tint , full details , and much more . Of course there's lines on a good day but that's to be expected when your good! They keep the cars moving tho and your out before you know it ! Will wash here again ! read more

Dropped off my suv earlier today for a full interior and basic wash. Included shampooing of carpets and seats as well as cleaning the windows, dash all portions of the interior of the vehicle. Was quoted about 3-4 hours with a price of $160. It was ready in about 5 hours as if you've ever driven by it is quite busy all the time which I understand it can be hard to judge time frames especially when cleaning the entirety of the interior of a vehicle. Only issue was some water marks left on the front passenger seat but it is very minimal and kind of hard to get out with cloth seats like my vehicle has, still wish it could've been prevented with the amount of time my vehicle was there but on a bright note e dry thing else is spotless and the inside of my car smells great, still pretty pricey I feel even for an suv, in conclusion still a much better job than I could've done read more

Been going here for a few years,never 100% satisfied, but overall ok. Not today though. Paid for platinum cleaning in my Jeep. It was dusty inside, but I'm sure they've seen worse. I ended up spending an hour cleaning all the spots the missed when I got home, including 4 spots on the outside that I was able to rub off myself with a touch of elbow grease. Interior it was obvious they just flipped the seats up to hide the dirt the didn't blow out or vacuum up. Maybe my standards are too high, but I was not happy. The windows were really clean though, so thank you for that. read more

Disappointed. I found atleast 15 spots they missed. Very halfhast attempt at cleaning. Nothing special.would not recommend. Attached are some pics. Hope this helps.paid more than $150 read more

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I hadn't detailed my car in a few years so it was in great need. I was referred to Windy City Auto by a friend and was very happy with the result. My car looked amazing- it felt brand new. And the service was quick and efficient. The front desk staff was very friendly and accommodating too. The whole experience was just very easy. I definitely plan to return and would recommend! read more

Impressive! Crystal clean, fresh-smelling car and I didn't have to pay an arm and a leg for the outstanding job done. I'm in town for the weekend visiting a friend and he let me use his car for the day while he was at work, so I wanted to do something nice for him and get his car cleaned and detailed. I wasn't really sure where to go so I asked a few people around town and they all had several recommendations; however, Windy City Auto Spa was the only consistent one that everyone recommended. I'm actually shocked this place doesn't have 4 - 5 stars on Yelp, maybe it's their competitors writing bad reviews? Anyway, here are some highlights from my experience: * Competitive pricing for the job done * All employees were super friendly and helpful * Owner is SO nice and really went above and beyond * Speedy service without compromising cleanliness * They offer a discount for Yelp check-ins! Yay! Too bad they don't have a detailing place like this in Vegas, because they really do such a wonderful job (much better than the place I normally go to). Thanks for cleaning my friends dirty @$$ car, you definitely earned your five stars from me. He didn't even recognize his own car when I picked him up! Ok everyone, now go get your car detailed! Lol read more

They did a good job wasn't as thorough as I would've liked it to been for $30 but they're busy got to get cars in and out I get it I guess.

Horrible I paid $15 for interior wash and tire shine. My car looks the same. Never will come here again, complete waste of time/money

Refused to complete the action of car wash and actually clean the vehicle. Refused me a refund. Those are not scratches or scuffs they came out with soap and water and as rag. See my you tube videos of me borrowing a rag, soap and water from a man washing his car at an apa6 building. The dirt came right off. I played for a wash ,and no cleaning occurred. Circusboy90210 is the channel read more

Windy City Auto Spa - Nothustling a detail,its called getting basic clean.Which is not in your vocab.going to cost you more in lost business than my refundwould. - Car Wash Near Me - Melrose Park, Illinois

1st time going here last Friday. Great wash and timely service but was not told I would be charged $10 to clean the snow off my truck bed w a cover. The guy literally took 10 seconds to get the snow off the bedliner. Almost paid $50 for a truck wash. Never again. read more

I love the way they clean my car out !!! It's to refreshing time ! Like you can't beat the price or the wait time my uncle referred me and i been coming every since! Nice friendly people! Great customer service read more

Saturday afternoon extreme busy there I can understand. But should you really have to sacrifice quality because of it? I don't believe you should. Apparently Windy City does though. Went here and I get the 13.00 wash now the price is reasonable. I wait an hour and a half. Employees that wash the car wreak of marijuana. Now as I am watching them clean my car I observe one of the younger males sitting in the passenger seat eating chocolate. Windows all smeared and they pay not attention to the minor details like license plate frame. I call right after and the receptionist had a bad attitude. Overall poor work. Very disappointed. read more

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Let me start by saying that this is the only place I feel comfortable taking my car to get a wash. I have tried many washes Including: gas station washes, touch less car washes, and even other hand car washes but this is the only place that meets my expectations. I was first introduced to this place by my friend who tried this place over the summer. Every time I've been here I've gotten prompt and thorough service. Their prices are definitely on the higher side but you get what you pay for. My car is almost always spotless when they are done. The only thing I can say bad about them is they tend to miss some spots in the interior dash cleaning but they are quick to correct it if you let them know. I am not paying for a detail so I can overlook this especially since their deluxe wash takes care of most of the mess in and outside the car. A couple things I've noticed: If you come by during their off times, they will pay extra close attention to your car as they don't have to rush it along (not that they are ever bad about it but if you want extra attention it might be something you want to keep in mind). Also they have an early bird special which knocks out 5 dollars off the total cost so it might be beneficial to take advantage of that. They also support belly and provide good rewards if you plan on becoming a regular. To date I've gotten my Dad's 07 Lexus Gx470 detailed , my friends 04 Toyota camry detailed, several of our other cars washed, cleaned, and waxed as well as brought several of my friends here. They all expressed similar experiences. They also offer other automotive services but I cannot comment on those as I haven't used those services but if they give as much effort on those as they do their washes, you are in good hands. Give them a shot. You won't be disappointed. read more

One of the most thorough hand car washes I've encountered in this area. We wash our cars a lot, at least twice per month so finding a good, affordable place was a very important thing for us. Windy City is quick, unless it's the weekend. Everyone goes to the car wash on weekends so expect the wait to be up to 45 minutes. On weekdays anywhere from 20-30mins but it's worth the bright,shiney car you'll drive off in. Customer service is just ok, nothing that wows me hence I took a star off for that. So if you're looking for an affordable car wash (avg $30 for compact incl inside clean/vac, avg $43 for minivan incl inside clean/vac) then come to Windy City!! read more

Our car was in a very need of a deep cleaning. They took their time and made sure that our car was very well cleaned. They went above and beyond making sure everything was spotless. Staff is very friendly will definitely come back. read more

I don't like sharing my reviews I just skip and move on but today I was very disappointed with my car wash and for the price I paid and not to mention the tip I gave them for this service my car wasn't that dirty the only reason I went was to get the exterior wash plus the tire shine and to vacuum some crumbs you see in the pictures that was it read more

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$27 for a "premium" car wash...my thoughts are that covers wax, tire shine, vacuuming, a little air freshener and making sure all the road grime is off my car. When you see $27 as the charge for a car wash you expect a little more especially when they throw adjectives like premium in the pricing. I should've asked what it covers like most car washes they list out the services included they didn't. Very disappointed did a subpar job vacuuming. I pointed out there's some road grime left on the grill he's like "you should've told me. That's $4" I'm like I paid you $27! Well he says it's not covered. I even asked if they provided some air freshener. He's like not anymore it's extra. I'm like I paid you $27. I was like Bruh!!! I left before I could get more upset. It should be outlined more effectively what's covered and what's not covered. If I had known I'd be throwing $27 away for basic services I would've gone elsewhere. Poor experience. read more

You will have the longest wait ever, they are so busy only because the location is too small for what they are trying to do. They have 1 entry. but have 3 lanes of cars inside and only 1 lane ( one car at a time ) to fully service. So its like there trying to fit more than they can really handle. I think they should bring it down to like 2 rows and concentrate on the front to speedy up the process so that people can come and go faster. I got the 20 car wash and even paid for the leather conditioner because they don't offer Armor-All for your leather seats which is disappointing. I came out and saw 2 of my rims were not cleaned, as well as the shine was not put on the outside of the tire. The interior dash was not done well. And the smell I selected that the girl in the front of the counter said was their best only lasted for 2hrs. ( smell was called " fresh and clean ") What a rip off!!!!! I waited for about 2hrs here to get my car cleaned on a Saturday. I almost nearly grabbed a towel and started drying my own car just to speed the process up. I hate having to ask them to do things over and over and over again, so I yelp and just refuse to go again. read more

Wouldn't come back here again. Paid $30 for a hand car wash and they didn't even clean my cup holders or mirrors. They also don't spray with a complimentary scent like most full service car washes do. You can buy an air freshener for $1 but they don't take credit cards for less then a $10 purchase. Ironically I made a $30 purchase but because it had gone through already they would not let me charge the dollar for the air freshener. I would suggest placing a sign at the register for future patrons so they can purchase the air freshener at the same time they pay for the wash. Ended up having to make an extra stop at auto zone on my way home to pick up an air freshener. SKIP THIS PLACE! read more

Car was in rough shape (interior). Had bad carpets and upholstery spots and had never been detailed. They did an amazing job! There were serious stains in the carpet from spills, kids, dogs, etc. Car looks brand new!! Very satisfied. They took about 5-6 hours on it and the price seemed reasonable for how bad it was ($120 for sedan, cheaper if not as rough). Very satisfied and will be back! read more

I came for a basic wash, was here almost an hour even though they only had 2 other customers and 4 employees. When I got my car back it had a thick layer of mud on the passenger side, and despite the fact that I saw them vacuuming, there were still leaves and dirt all over inside the car and stuck between the hood and windshield. I had to walk through dirty puddles to get to it to pick it up, so I actually tracked more mud into the car. I left with a dirtier car than I came with. After waiting for almost an hour!!! The location I was reviewing was definitely Melrose Park. I did not review the wrong location as the owner's response suggested. However, I updated the review to 3 stars because the owner at least made an effort to apologize. read more

Avoid this place owner finds any reason to over charge you. Tried charging me almost $100 for a car wash your not performing heart surgery to my car it's a simple car wash. This place is a no no bad owner who makes prices up and even his own employees think it's a ripoff. read more

Will and DO drive far and wide to have my car washed at Windy City! Always greeted with a smile, and my car gets the VIP treatment! Spotless and shiny everytime! Price is reasonable for such exceptional service and attention to detail! read more