The last time I was at there location off Kemper lane..they were really good..took care of all my eye needs

I had an appointment for 1:00 pm on a Saturday I had given them insurance information and also confirmed the appoint through a text. So Saturday morning and they called three hours before the appointment and told me they had to reschedule. NO way would I ever use them again. This is the Milford Ohio location and in the past when I lived on the west side the Wing Eyecare was always great! read more

I called and was slipped in within the hour for a semi emergency appointment...always a crisp clean friendly happy staff you never go wrong coming to this location Look for coupons or ask. Always competitive. read more

We are so appreciative of the service provided. The staff are pleasant, non judgemental and very willing to help without pressuring sales.

This was my second time here and I cannot express enough gratitude for having found such a wonderful place for my vision needs. The staff is so attentive and friendly and the appointment was quick and seamless! Just wonderful! Dr. Kaiser is a sweetheart! read more

I was told I didn't have an appointment when I did. You have to stand outside because of the Covid. Another time I watched them turn away a lady in a wheel chair and her caregiver for not having an appointment when clearly they did. They obviously hugely inconvenienced these poor people. Other problems with staff that I don't care to get into. I do not recommend. read more

I went to wing and had terrible arrive in Xenia. First they ordered my glasses to find out months later that they couldn't get the pair I ordered after hounding them for months. So I had to go months without the right glasses that I had already paid 500.00 bucks give or take for. So I go to mason Ohio store. Very nice people there and helpful but in a week the glasses were scratched and I'm not rough on my glasses. So they replaced them for free but yet again scratches. The lenses are very poor quality and I would never go back to wing. Lense crafters has the best lenses. You'll pay a little more but well worth the money and aggravation. I would have given wing a big fat zero if possible. read more

The customer service is lacking. My first appointment I booked with them they booked under a different person and after looking at my cards (at the desk) they quoted the wrong persons insurance coverage. "Oh yes you have a complete coverage plan" NOT. Of course when they called that person to confirm appointment they cancelled it. When I called that day to confirm time I was on hold for 16 minutes. The second time I called to get the service plan I was on hold for 8 minutes. When I went to pick up the service plan contacts on Saturday I checked online for open times. It said It closed at 3pm online. I get there and they closed at 1 pm. Normal business hours are till 6pm M-F. Just another place I have to take vacation time for an appointment. The business manager must look into this lack of exceeding customer expectations. read more

Everyone is friendly and helpful. They seem to truly care for each patient and take their time to make sure everything is accurate.

Horrible experience. I took my son to get fitted for contacts for the first time and the optician did not work with him at all. She basically was like use this finger and put the contact in. He couldn't do it so she refused to send me with any trial lenses. Instead she told us to practice with eye drops. I ended up taking him to Clarkson Eyecare further down on Beechmont Ave. they worked with him and sent him home with trial lenses. We had a much more patient optician and better experience there. I would NOT recommend Wing for first timers they are horrible at what they do. read more

Great customer service, virtually no wait and very professional. They are a little bit more expensive than a few of the other Optometrists I've seen, but I would gladly pay the difference for the superior service. read more

From the second I waked in until I left I was treated absolutely amazing. As soon as I filled out my paper work I was seen and both the receptionist and the examiner were very friendly. The doctor was hands down on another level she answered all my questions and was extremely friendly. They have 100s of frame options so I highly recommend them! read more

Excellent care and understanding, from front reception through optometrist. Having had my long-time optometrist retire this year, I was anxious to move practices. Everyone was kind and understanding of my medical history. Thanks again to the team! read more

Going to the eye doctor is never fun, but the great staff here makes it as painless as possible. They are very friendly and helpful, I can't imagine going to another place. read more

I have been going to them for probably 14, maybe even 15 years now, and have been seeing Dr. Celeste Keiser for several years. They have a fabulous selection of glasses and sunglasses from expensive high end designer, to the more affordable frames/lenses. They run coupons all the time, as I am a big coupon-er, and they also will price match if you find something identical at another retailer for cheaper. (I'm sure they have specific rules about the price matching.) They have worked with me on returns that have rivaled Costco's retail return policy (the whole store, not just Costco's optical department). A few years ago, I tore a lens in my eye, went to Anderson Mercy, had it removed, and basically thought I was stuck with the year's worth of lenses I had purchased, as I was too nervous to wear the ones I had purchased because they did tear easily, and wore my glasses for the next couple years. Then, I wanted contacts again, they were 4 months from expiration, they let me return ALL of the unopen boxes for a credit, and I bought a whole other year of contact lenses by a different supplier that I still wear that maker to this day, for very little out of pocket cost. My boyfriend wanted to go to Lenscrafters, and he gets a free pair of glasses from the VA, but I wanted to treat him to a really nice pair. I got adamant that we were going to Wing. He picked out a pair of Oakley's. The rubber pieces came off the ear pieces and tore, and the ear pieces left huge indentations in his head. (I am not exaggerating). Wing submitted a request for the parts to be replaced as they were still under warranty, and after no ear pieces after 6 months of waiting, just gave him a brand new pair of I think they were like $275 - $300 frames to snap his lenses into. I could go on and on with more stories about how they bend over backwards for their customers to make them happy. And I won't bore you with my few other stories. They get an A+ from me. Easy to get in and get an appointment, good hours. Great doctors and opticians. read more

I've recommend Wing Eye care to all of my friends. Their professionalism is the best. I love how they have TVs set up to educate you about your eyes while you wait for your appointment. I wasn't happy with my last pair of glasses, but after a quick recheck of my eyes they reordered the right prescription in and those were great. read more

I switched. I realized they are more expensive after switching. They are always too busy to actually provide good service. Every time I reordered contacts you have to go to store, sign in at the front desk and go sit at the contact counter. You then wait endlessly for someone to help you. They then start shuffling through cabinets looking for your contacts which can take them several more minutes. There seems to be no system of organization whatsoever. All they are doing is literally handing me a bag. I spent 15-20 minutes waiting for them to hand me a bag on multiple occasions. And why you have to sign in to get a bag I never understood. The second reason for switching is last year I woke up with an eye infection on a Saturday. I called right away and they said sorry we have no appointments today. I said this is an emergency can't the doctors work me in. The person said she'd check and call me back. After an hour I called them back and person answering was rude and said "I said I'll call you back". So again I waited. I finally went to the urgent care. Never did Wing call me back. On Monday I called because I wanted my eye doctor to be aware of what happened. I requested a call from the doctor. Guess what, yep, never got a call back from doctor. It's like the McDonalds of eye exams. They just crank you through an assembly line and there is no one who gives a hoot. read more

Easy and quick appointment. No wait upon arrival (5 min). Very responsive. Took time to explain everything to me and was willing to take as much time as need to answer my questions. Highly recommend read more

Great staff, great selection on contacts and glasses and fast service. Linda has always taken care of me well for contacts multiple years now. read more

Everything was ok except for the useless $50 fitting charge that insurance didn't cover. Felt like a greedy scam.

Recently had eye exam, ordered contact lenses, paid for them in advance, seven days later still haven't received them. Called office spoke with "office manager" was told should expect 7-10 days because dropped shipped from manufacturer and they are "running behind" . Vision concerns were never adressed only the money. Never mind that I have been a client for several years it's now the "manufacturer's fault". Never once took responsibility for non-deliverance as promised nor tried to make it right. Lost me as a client today. 1-800-CONTACTS may be the right decision. I have always tried to support local businesses but their reluctance to help is a problem. read more