Providence Veternary Clinic took care of my dearest cat for Seventeen years. We were always…read moregreeted with care and concern . The Doctors and staff answered questions, took care of medications, and procedures in a very professional manner. There were callbacks by phone whenever necessary. I am so grateful for their help, Sincerely M.B.

Terrible customer service. Lack of empathy for pets and human beings…read more My dog had his first vet appointment at the Providence on Webster last month. While I spent a lot of money, I was happy to know that my dog finally got some treatment for his arthritis. Due to my schedule, they scheduled me for his monthly Librela shot at the Pacific location. I got a call today (on the day of his appointment) saying that I need a record of his vaccinations before he can get his second dosage of Liberla shot. During the first visit, they never once mentioned that I need to submit his record of vaccinations, as I don't have them. They said that according to CA law, they can't give him his Librela shot without the rabies booster, which is understandable, but I wish they would have told me that even prior to sedating him, giving him X-rays and his first dosage of Librela. Since my dog desperately needs his Librela shot today, I asked if they could comped the $37 rabies shot. They said "no". I spent $1800 on the first vet visit and his monthly Librela shot is $180. I would have never done that if I would have known about their requirements and terrible customer service. The reception stood firm on their $37 rabies shot requirement, never apologized or even empathized with my frustration. It's ridiculous how fast they take our money, then make rules and refuse to compromise because they know that our pets need the car. Very disappointing.

Back to update my review about 6 months later - we still absolutely love Marina Village Veterinary…read moreand our vet, Dr Ashley. The team here are all super nice, friendly, and accommodating. Every interaction feels super easy and quick, and the staff is both knowledgeable and compassionate. The staff are clearly well trained and every vaccination, sample collection, and conversation is handled with expertise. The front desk staff are really friendly and It is really easy to communicate with their team to make appointments, ask for refills, etc, which is absolutely not the case with every vet. We are so grateful to have found this wonderful vet and I seriously recommend them to everyone I know because everyone deserves to have a vet this awesome. Also, the area is super nice and quiet, perfect for a nice walk before or after your appointment. There are some good human food options nearby too!

Clean facility. Super easy to book. My dog likes it here, but on two occasions some of the staff…read moreweren't very friendly; no introductions and skimped a bit on the bedside manner. I was also charged for a "nurse visit" in addition to being billed for the actual service we got. Not sure what the "nurse visit" entailed, and it said it was billed under the doctor's name, even though that was not who I interfaced with. If this keeps up, I might need to find a new vet office :/

Thank you Dr.Clemens for taking care of my baby's dental cleaning and extraction …read more Sincerely , Loreena & Pa

Terrible customer service…read more I brought my puppy in for vaccinations and to have her ear checked. During the visit, the doctor provided a prescription so I could fill the medication elsewhere if needed. Later, for convenience, I called back to purchase the medication directly from them instead. To my surprise, I was told I would need to schedule another consultation for the doctor to reassess my puppy--even though I already had a valid prescription that could be filled for up to a year. This felt unnecessary and appeared to be an attempt to charge an additional $80 for a visit that wasn't needed. Because of this experience, I have canceled all future appointments and will not be returning. It is disappointing to deal with unprofessional staff who do not know how to properly treat their customers. Overall, this experience showed a lack of transparency and customer care, and I would not recommend this business.

The vet (Dr Mills) was very kind and thorough with our puppy. The office staff and techs are very…read morehelpful getting you through the visit.

I have nothing but good things to say about Alameda Pet Hospital, but the best thing is that it is…read morenot owned by a big corporation, which has become an alarming trend these days, so there's no pressure to hustle the patients out of there ASAP to get on to the next one. Dr. Laura Wagner and her staff give each animal the loving, tender care it deserves, and they really know what they're doing. You can trust them. They understand that our pets are our kids.

We have been bringing our dog to this vet clinic for almost 13 years. In the beginning, the care…read morewas great, but in the past two years or so, things have gone downhill. The staff can be rude, indifferent, and sometimes unaccountable. Phone calls rarely get answered in real time. I've never had this experience with another clinic - if they can't answer, most will at least acknowledge you and put you hold. One time I even had to come in person because no one answered the phone, despite being on hold the whole time. When I walked in, there were no other patients in the lobby, so it's unclear why calls aren't answered. Again, there is a pattern of not answering the phone. I also have always found it odd and somewhat off putting that the front counter displays a sign suggesting the "most valuable gift" is promoting referrals to others. Very business forward... The last straw for us was having to wait two weeks for a tech appointment (for an injection) when our dog was itching a lot. They had no other options to help her feel comfortable in the meantime and didn't seem to care, so we ended up going to another vet who could see her the same week. We appreciate the care they gave our dog over the years, and we've always had a positive experience with Dr. Rabbi. Unfortunately, due to the drop in service and attentiveness, we will not be returning.

LOVE, LOVE, LOVE THIS PLACE! I have been to other VETS where they weren't as friendly, we waited…read moresuper long & they overcharged us so much!! The staff was wonderful, welcoming, informative & super sweet! Prices were fair, we didn't feel like they were tryna upsell or pressured into spending all kind of money on unnecessary things. Will definitely be coming back here from now on. Fabiola helped us and I forgot the doctors name but she was sweet also. Highly recommend!

I went to Dr. Holmes after doing a FNA at another clinic for my obese senior cat. The results…read moreshowed had a malignant sarcoma high on his left leg above his knee. I then went to a few other vets prior to JLPH who gave me quite high prices for tumor removal surgeries, so I was weighing my options when coming to JLPH. Dr. Holmes came in whopping with telling me a full leg amputation would actually be the best bet for him to live a long, complications and cancer free life since there is a high chance the removed tumor would grow back and it would leave the leg very weak. She mentioned other vets probably didn't suggest an amputation for my cat was because he is obese but she was transparent and said she has seen cases where they do just fine as tripods. My husband and I decided to take the plunge and let her surgically amputate his entire leg. Not only was the procedure and care for him done exceptionally well, the aftercare the team showed me and my cat was also very kind and reassuring. It's been a month and a day since the procedure and our big tripod is doing great! He's currently on a weight loss journey (thank you Dr. Holmes for the prescription diet) and is able to walk down AND up our flight of stairs. We truly want to thank Dr. Holmes, our vet tech Luna, and the Jack London Pet Hospital team for not giving up on our big guy!

We received wonderful start to finish care with this facility and caring staff. They also have a…read moresuper filtered/flavored water machine.

Awful experience and very disorganized. I wouldn't bring my pet here for important procedures if…read morethey can't even get scheduling or an ear infection diagnosis right. First time patient. They texted me the wrong appointment time and when I got there they told me my appointment was canceled. I was baffled because I confirmed the appointment that morning. They said they made a mistake and were understaffed, so they couldn't see me. I had to reschedule and come back a week later. The only reason why I agreed to even come back was because they offered a discount for new patient exam fee for the both of my dogs AFTER I asked. I came back today to get their ears checked for an infection. They said it would take 30-45mins but called me to pick them up 1 hour and 6mins later. Then they said their microscope BROKE so they couldn't determine if they had a bacterial/yeast infection. I still had to pay for their ear cleanings after this experience ($71 each). They said to come back a week later if their ears still smelled like they had a yeast infection. No, thanks. They also ignored my concerns when I asked about antibiotics for my senior dog's bad breath even though she had a dental procedure a few months ago. They said they would check her mouth in the back, but when I came to pick them up they never followed up. I didn't ask because at this point I was incredibly frustrated with the whole experience. I definitely will not be coming here again and do not care for a response from the clinic. Please check the other low star reviews. They seem to have issues with management, scheduling, admin turnover, and being understaffed. If you are okay with this treatment, then by all means take your pets here. Good luck.

Brought my dog in for routine wellness exam. Pleasant wait lobby greeted by receptionist. After a…read moreseemingly long wait on a very rainy morning, Assistant took vitals, inquired on the nature of visit, and confirmed information. Following the vet exams my dog, a pleasant doctor with calm bedside manner, patiently answered my questions. Afterward, another assistance came in with treatment elections and cost, then the treatment, lab collection. The results will be communicated when available. Overall, a new experience for me. It was orderly and everyone was pleasant and friendly.

I also am a "woman of a certain age" and have used vets all my life and Dr. Dunn is far and away…read morethe best. She is kind, funny, and insanely knowledgeable, catching things that no other vet did. She also really puts herself in the pet's mindset and won't push or suggest things that she thinks would compromise their quality of life even if it might make them "better" but she gives you all the info and lets you make the decision that is right for you and your pet. I have cats, and I would for sure call her the cat expert. When it was time to put my cat down whom she had known for probably 13 years, she made a housecall. She's just the best.

The BEST This is…read morethe best vet all around office clinic I have ever known in my life and at the age of almost 60 and having had many animals and known many vets. We recently moved from the East Bay to Marin however I will still take my animals to this vet office. Best most knowledgeable team of veterinarians best front office. Friendly and committed to good service best policies.. This is a general vet office that offers holistic options This team could also recommend some good specialist and I have other reviews for internist cardiologist etc.

Great experience overall!…read more They asked about our preferences upfront, and I shared all my requirements--they delivered exactly as requested. The groomer was attentive and clearly very caring with my senior dog. The storefront was clean and welcoming, and communication was fast and responsive. Would definitely recommend!

Long belated review…read more We used to have a Pekingese named Bobo that was super grouchy with groomers. Honestly, I think the groomers we used before Under One Woof may have been too rough when grooming him so I am so glad Under One Woof is here. I believe Seiji was the first to be able to groom him and I remember he kissed our dog the moment they met. Then, Naomi took over his grooming. She did phenomenal with him and he loved her so much. After our dearest Bobo passed, we waited years before getting another dog. Now, we have our baby Remy. I requested for Naomi because she is the only one we trust and because we know she does such a wonderful job. Now, Naomi takes care of Remy. My mom does have specific requests for shorter cut and Naomi understands and executes the request so well. I asked for pictures and they sent it to me. So cute. I'd definitely like to try more poodle like cuts when it gets colder! I usually do drop off at 8:30 and I pick him up some time from 12pm - 1pm.

I want to give a more detailed update on Grand Lake Vet. Dr. Partin was wonderful handling my dog's…read moremast cell tumor--she's so knowledgeable, energetic, and a great problem solver. For the surgery, Dr. Jones did an incredible job. She successfully removed everything--it was a best-case scenario, especially since it was a delicate surgery on my dog's face. Dr. Macdonald provided her opinions to the team and is extremely knowledgeable about mast cell tumors. She makes sure to let you know about ALL possible outcomes but always aims for the best possible scenario. That said, the communication leading up to it was difficult. Dr. Berkley was initially scheduled to do the surgery due to a scheduling mix up. She provided some conflicting and alarming information not specific to the medical evidence present in my dog's particular case. She backed out suddenly on the day of surgery after seeing my dog. That shook me a bit, and I think the bedside manner and case review before phone calls could be improved. But ultimately, the care itself from Dr. Jones, Dr. Macdonald and Dr.Partin was top-notch. I'd still give them five stars, because the surgical outcome and overall skill were outstanding and I'm grateful for their service every day.

It's taken me some time to write this review, but I wanted to share how wonderful Grand Lake Vet…read morewas to us. They took great care of our sweet Bailey for the last few years of his life, but the shining star was how they showed up during his decline. Dr. Jones was incredibly attentive, patient, and kind as she walked us through her professional opinion and exhausted all options for our beloved cat. She validated my every fear and concern about deciding when it was time to let him go. When it came time for his last appointment, he was seen by Dr. Caraballo. We had not met her before, but the compassion and warmth she showed us made a world of a difference in a very sad day. The entire Grand Lake team went above and beyond to provide support to not only Bailey, but to his heartbroken moms during the last few days of his life. They even sent us a handwritten card signed by all the doctors who had met him, which was especially thoughtful and touched our hearts. Highly recommend Grand Lake for their high quality care and compassionate veterinary team.