Where to start, we arrived at 7:40 PM was seated pretty quickly, which was the only fast thing about this establishment. At 8:05 PM a waitress came over and got our drink order and at this time we ordered an appetizer (Cauliflower wings). The waitress came over three times during our 51 minute wait for our appetizer. During this time I ordered a Blue Moon that sat at the bar for 7 minutes and my husband had to remind her of this order before she got it and brought it to the table. The appetizer arrived at our table at 8:56 PM.
We finally received our food at 9:20 PM, my order (Garlic Q boneless wings and onion rings) was cold to start with and I am talking took it out of the freezer and dumped in the deep fryer to get the color cold. We won't even get into the fact that what arrive in front of me looked nothing like the picture that was in the menu. If I wanted chicken dumped in a bottle of Kraft BBQ sauce I would have made that at home. It was the most unappetizing looking item I have ever received and I have eaten at some pretty questionable places in my time.
My nephew ordered a Black and Blue Burger that came out cold as well, no lettuce, a sprinkle if that is what you want to call it of Blue Cheese and I honestly can say they used the crumbs from the bottom of the bacon barrel to put on his burger. It was like something you would put on "What not to serve a costumer".
Our fried ordered the same thing and his burger had all the right toppings but was served on something other than a brioche bun (the manager must have gotten that on her Walmart run).
My husband ordered wings (Sweet Thai and the Anoli Parm fries) he said the wings were good but the fries were cold.
Now lets get into the service. Like I stated before, I have been to some pretty questionable places, but I have been to the likes of Hell's Kitchen and such as well. This place by far had the worst service from a professional stand point (being that I used to own sports bar at one point and my son is a classically trained chef).
The server did nothing but make excuses and complain, we heard how she had been there since 10:30 AM and how she moved from nights to days because the night shift does not have their stuff together. We over heard a blonde server talk about how crowded it was and it was crazy how they expected them "to work like this".
I asked to speak with the manager and when she came over to the table she seemed like it was a bother for her. Excuse me that is your job to take care of the customer. I started to tell her what was wrong with the order and she snapped that she would comp the bill, they were short staffed, they were running out of product, and she had to make several runs to Walmart. OKAY, none of this is my concern to be honest, order correctly and you don't run out of supplies, hire and schedule staff and if they don't show up get your butt on the floor and work (not like I haven't done it in the past when I would have staff not show up for work or it got busier than we expected on a certain day). If you are running out of product then don't just make it up by adding something else or omitting the ingredient hoping the the customer won't notice, simply explain that you are out of something and let the customer chose something else. Lastly, I understand that given the time your kitchen was closing down but at no time did they offer to fix my meal!! They think by not charging me it is okay, nevermind the fact that I might be there for dinner and maybe just maybe I may have been hungry.
Hopefully the owner will take these reviews into consideration when dealing with the public because it is not just their friends and family that will keep this business afloat. This is a college town and parents come to visit. Quality is key and good customer service is most important. We heard nothing but complaints and excuses from staff, I would expect better from a new establishment. If your staff is complaining after 15 days, I cannot image what it will be like in 15 months. read more