@wingstop DO NOT GO HERE! For your NFL Playoff wings go anywhere else, because if you have a problem like I had, and you call the store, the manager may go off on you and tell you to call corporate. Then you tweet & they wont do anything even after 2 weeks still dragging feet! There are really good wing places in the area NOT named BWW. Since this incident Im only going to Ruckus or Apex Wings. These places rock and have real customer service if you have an issue. Wingstop is owned by some holdings company and they dont give a shit about you or your customer service. My issue was over the manager not putting in a small fry that I was supposed to get for a survey. This place cant even get me a replacement for a small fry. What do you think is gonna happen when you have an issue? Go to Apex Wings. Order ahead, and go pick them up because they are all cooked hot and crispy to order. Ruckus is really good too and their hot wings are perfectly crispy and saucy. Wingstop can kiss it!! Manager was literally swearing at me when I called em on the phone over a bad door dash order. She said "You cant touch me, go f'n call corporate, I dont care" . So I tweeted em. 2 weeks later no resolution or anyone even calling me on the phone (which I provided) to apologize. read more

Wingstop - Chicken Wings Near Me - Cary, North Carolina

I have had issues with this location. They are rude and unprofessional to say the least. They take forever to get your food done no matter how many people order. They take care of friends and family first instead of customers that have been waiting witnessed on multiple occasions. Music with explicit language blaring during business hours with children in hearing range. Not to mention cashiers with EarPods in not listening to your order as you try to say it for the 3rd time. Moreover, not pay attention to go orders and leave customers waiting 20 min past the time it's been ready. I love Wing stop as a company but with location is poorly managed. Will not be back for a long time! read more

If you want good wings, don't stop here. We stopped in and the guy behind the counter was all about chatting with his friends and had no interest waiting on us. Food was ok, but not great. Service was horrible. They called our name and then took it back because they gave us the wrong order. Forgot cheese fries and ranch dressing. Upon going up to the counter and asking, the person was completely rude like it was an inconvenience for him to wait on my. I've now been there twice ... my first and last time. read more

the food is good, it's jus the workers be having a nasty attitude, especially some lil boy who if you don't hurry up he wanna get all mad and have an attitude, and one time my family came (was a big group) and he said "your order will take 90 mins" and said "f^ck this sh!t", another sweet girl came and said it would only last 20 mins. she's super nice and respectful, but the other guys got a nasty attitude. it ain't cute either. read more

This is my third time visiting this Wingstop. The first couple of times the wings were only half coated in the flavor. For this third time, I asked if they can ensure the wings were fully coated in the flavor. Spoiler alert...they weren't. The fries was were half done and soaked in grease with barely any seasoning on it. They were inedible and disgusting. I tried to rebake them in the oven, but was unsuccessful. For all of you Wingstop needs, please go to the one off of New Hope Church Rd. They're the best. read more

Wingstop - Half cooked fries soaked in grease - Chicken Wings Near Me - Cary, North Carolina

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I swear they don't answer the phone for phone order. So I do internet I go there tell her my name she pretends to check then after 20 minutes later I say name again it had been there the whole 20 minutes getting cold service there horrible read more

Very unprofessional. cursing at each other behind the counter/food station. arguing about orders. complaining about doing their job. None of the employees wear gloves while making you food. I ask for an extra ranch and blue cheese (bc they forgot 15 boneless wings out of they $30 order), starts complaining. you guys need to do better in your hiring process. read more

so bad. employees obviously dislike working here. please save yourself the experience of NO service and shabby food. 3 big TVs blaring and no one inside but poor me. awful!!!!! read more

We waited over 30 minutes for our order. Then they said it never went back. No apology. No offer to take any money off. Nothing. Just excuses. My advice / If you're hungry, eat somewhere else. read more

Delicious food with great service. We have ordered numerous times from this restaurant and our order is never messed up, is ready when they say it will be, and tastes great. We order the family pack of 30 wings cooked extra crispy with fries, celery, and carrots. My favorite flavor is the garlic parmesan. read more

I have no idea why their fries are so addictive. That seasoning is otherworldly. No complaints about service or food. Always as expected and fast. One thing I will say though, as much as I love traditional hot wings & blue cheese, the sauce they use for their hot wings tastes better with ranch, oddly enough. Good packaging for to go. Good amount of sauce to wing ratio. A liiiitle on the more expensive side but worth it in my opinion. read more

Decent wings, a little oily but overall good. We got the lemon pepper, good but a little salty, and the mango habanero, overall tasty and not so spicy. Service was great, I called the order in and it was ready in less time than I was quoted! read more

Ordered food like 15 minutes before they close but I didn't get to pick it up went up to the wingstop and they were going to make the food first since we never got the food but we paid for then someone walked up to the front and instead of him being professional and kindly telling us he wouldn't make the food he was very rude about it I didn't appreciate the customer service read more

Worst customer service I have seen in a very long time. There is an older black lady who works at the cash register at the Cary location and she was very rude to both the customer in front of me, and then rude to me and my family. My 10 year old daughter even asked me, why is that lady so mean? It's pretty bad when I have to explain to my 10 year old why a Wingstop employee is being rude and mean. This lady should not be in any customer service position. She is representing Wingstop very poorly and I hope the owners of Wingstop read this. Unfortunately, my wings were overcooked and when I came back to mention that in a polite manner, she was rude again and had a terrible attitude. I'm not paying anyone to be treated like that. I see other reviews saying poor customer service at this location- I can 100% see why. Never again. read more

I'm not sure why I didn't reference my trusty yelp app when I was craving something different for dinner the other night. But, I went rogue and here we are with a 3 star review. These are hands down some of the worst fries I've had in my life. How old was that oil? They were dark brown! Gross. One of the wing flavors was pretty good. The other was coated in sauce to the point it was disgusting. For the price - I can't say I'll be back anytime soon. Next time - I'll stick to the playbook. read more

The owner was nice. I called in my order and the girl I spoke to was pleasant. This is much closer than durham. The resturant was clean. They have two tv screens at 2 corners of the store. They also have the coke mixing drink station thingy (for lack of a better terminology). read more

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If you love your wings to have more grease than sauce, this is the best place to go! I'm a picky wing eater but tonight, I decided to let my walls down and try some place new. I decided on Wingstop because I knew Rick Ross opened up a couple of these and I thought it might be good. I was wrong, very very wrong. I don't know if it's just this Wingstop or all of them but the wings were greasy. Basically 5% sauce 95% grease. I even dipped my finger in my mild sauce to see if it was just my taste buds but that was even worse! Even the blue cheese didn't impress me, it tasted like ranch. The wings also had a bare minimum amount of sauce. The only thing that I would come back for is their fries, the fries are my favorite! Customer service was good. The cash register lady took everyone's order nice and quickly. The restaurant was clean and neat and their sanitation score was a 99.5. I would not recommend going here for wings. read more

Deplorable customer service and management! We frequent this location at three times a month and to receive such poor quality customer service from a manager, totally unacceptable. We ordered 20 wings all flats, even paid extra for all flats and our order was not completed to order. Instead of all flats, we received a mixture. We called to speak with a manager, Tara Trotter and our concerns were completely disregarded. We were told there was nothing she could do and we would have to pay for another order. Furthermore, we were instructed to call back because she was busy...we will never order from this location again and cannot express our disappointment in how our concerns were disregarded and dismissed. read more

I want to give 0 stars. I just called at 2:23 the wingstop in Cary and ordered a 10 piece lemon pepper and she said it was 11.75 ok no problem. She then asks do I was ranch or blue cheese I say 2 ranch she says ok it 13.70 something. I said ok wait. You just said 11.75 she said yeah the ranch 1.25 each so I say never mind just do the ranch yall give no extra she then says we don't give ranch. I said so I'm buying food from y'all but y'all don't give any condiments. I'm ok. And hung up. That makes no sense. If I buy nuggets from McDonald's they give sauce. If I order a salad they give dressing. She had the worst service and I usually don't write reviews. Especially bad ones. But is she didn't want to work she should stay tf home! Worst service ever! As I'm sure they offer at least one sauce and I'm spending money at their establishment.. she prob is losing this location a lot of money with that attitude! Cuz I didn't even want to speak to a manager to get another opinion. If that's what I encounter. I'm good on spending a dime there! So just fyi.. they don't give shit to dip the chicken in anymore! Don't waste ya time! read more

I'm rating high because I'm satisfied and had a positive experience. Its not like this place is reinventing the wheel. The wings were cooked crispy, and were average size, and the soda machine was out of stuff it was advertising as new... But the sauces were solidly delicious, and the customer service was really good. He let us try some of the sauces ahead of time and we got three flavors we really, really enjoyed. This was at 10:00pm at night, an hour from close. Super pleased, not deserving of the low rating they have. read more

the customer service is absolutely horrible. messed up my brothers food twice and mine and never got the right food after 45 mins of waiting we decided to just leave. read more

This is our go-to wing place in town. Consistently good wings and fries, and I love the coke machine with all the options for drinks. We never dine in but the takeout results are great. I've ordered ahead before and it was ready when I got there 10 mins later. And I've walked in and ordered and it's been ready in less than 10 min. The people who work here are also very friendly :) read more

I am super surprised that this location only has 3 stars. This Wingstop has the most consistent wings I have ever had. I absolutely love that they let you order the wings crispy and actually deliver on it. No mushy blubbery wings here. The dry rubs are the best. Looking forward to trying all of their sauces. Call ahead and they will be ready when you walk in the door. read more

Do u want to meet the worst employees in cary, apex area?? Then u should visit this store. They are rude, unfriendly, never smile, never greet, lazy and slow. Everytime i wait my order they fight with each other and cuss loudly. I want to congratulate the owner for choosing the nastiest people to work in his shop read more

Whew...this was one of the worst experiences with wings I've ever had. I don't blame the employees, the service was great. The wings are...hot garbage. I got the boneless wings so I apologize to traditional wing eaters that love this place. They barely had enough sauce to cover the pieces I got. Some we're basically just breading and terribly dry to boot. I'm not gonna lie...wings from the frozen section of your local grocery are better than this. Save yourself some money and time and go with another wing place. read more

Food wasn't good. Not hot. On a takeout order, had bag all crumpled. Service was terrible. Was in store 20 minutes on a call in. There was only 3 staff on hand. read more

Terrible food terrible service. I called in an order 45min before they were scheduled to close. The person who answered the phone seemed as though he did not want to answer my questions. When I went to pick up the food my fries were cold. The wings were cold and were not done. Sad thing is my coworker told me not to spend my money after her last experience with them and I was actually hoping this time it would be different but it wasn't. Should've listened to her. Will not be ordering from here again!!!! read more

Originally came here and tried it out hoping for my usual addictive Wingstop wings and although I sort of got what I wanted I wasn't 100 percent satisfied but I called and spoke to the Man in charge, the manager James who by the way is a really cool guy and he totally hooked me up and gave me the whole shebang! Needless to say my taste buds were thoroughly satisfied! I'll be coming back here like a regular! #ForTheWin five stars read more

I called to place an order to go. The person answers 'Yea. Hey, what's up?' I knew it was downhill from there. He wasn't able to answer my question on the price of the 25 boneless wings so I just politely said no thanks and hung up. read more

Went to pick up wings 15 minutes after online ordering (it said to expect them done in 13-18 minutes). I was told they were working on it and it took an extra 20 minutes. Paid extra for all flats, but got flats and drums. Fries were cold. Unimpressed. read more

Walked up to the door and first thing I see is the employees shaking their heads. Walked in at 10:25 and they were closing at 11. First thing I was greeted with was "I'm not dropping anything in the fryer but boneless!" I asked why that was and the cook said because they take 10 mins?? But we're going to be open for 35 mins longer?? These employees are extremely lazy and rude so I walked out. First visit and didn't even get a chance to see how the food was. read more

Me and my boyfriend come here all the time, well used to. We just left after sitting for 50 mins for wings and fries. All the chairs were on tables when we walked in and we were meeting friends so they took them off one table. I'm not sure why the restaurant looked closed when they didn't close for another 2 hours. But anyway we ordered wings. Our friends got theirs in about 15 mins and we waited and waited and waited. The lady up front was cleaning so hard to close I guess she didn't notice (I'm not sure how bc we were THE ONLY ONES IN THERE) that after 45 mins we still didnt get food. So finally i went up and asked and it had been sitting there for the whole time. No one called it out or bothered to care. I then asked for a refund because my friends were done with their food and she didn't apologize all she did was blame the cook for not calling it out. They didn't offer us anything after we waited in an empty restaurant for nothing. I have managed restaurants and this is just no care for the customer and clearly all they wanted to do was go home. So we left without wings and without an apology. The owner should honestly be ashamed for letting this happen and I hope it doesn't happen to you. Don't go to places where they obviously couldn't care less. read more

Workers aren't wearing gloves or masks while handling food or taking orders. Took an hour to get my food. People coming inside the building to wait for their order close together in small space. Poorly run location, would not recommend. read more

Wings are good, service and responsiveness to customer complaints suck. Been waiting for 2 months for a response to a complaint and have yet to receive one. Good restaurants respond, great restaurants do something to make it right. Crappy restaurants hide read more

Meeeh, my previous review was pretty much based on the customer service. However, I just had some food from here again and I can't deny that the wings were considerably saltier and greasier than other locations. To make matters worse, I found a blonde hair in my fries. As you can see, my hair is jet black. My appetite is ruined. Haha. read more

My wife and I ordered our food (while sitting in our car outside of the store) online, which stated that it would be ready in 18-23 minutes. After 25 minutes, we called the store to ask if the food was ready. The cashier said that it would be ready in 8-9 minutes. After 10 minutes, I went in to pickup our food. The guy behind the counter said that it would be ready in 9-10 minutes. I told him that I'm here because I was told 10 minutes ago that it would be ready in 8-9 minutes. I called my wife (who was in the car) and told her that I was the only one in the entire store wearing a mask. My wife (Registered Nurse) came in and cancelled the order. WE ARE IN A GLOBAL PANDEMIC! The manager came up and said, here is your order (MY FOOD WAS READY AND NO ONE SAID ANYTHING TO ME)! The manager (short, light brown African American female with curly hair and a VERY NASTY ATTITUDE) asked my wife why she was canceling the order. My wife explained our current social situation and told her that at least the people who are up front dealing with the public should have masks on. The visibly irritated manager said that IT IS NOT REQUIRED BY LAW. She also stated that she would refund our money back on the card. When my wife asked for a receipt, the clearly perturbed manager asked her employee to print a receipt. She said "Have a good night" and stormed off to the back. My wife then asked to speak with the manager to get her to annotate "refunded" with her signature on the back of receipt for her records. We heard the manager say to her employee, "I'm busy, I don't have time". The employee returned with the receipt which had a scribble mark on the top front (her signature???). There were four people cooking and two on the register, and NO ONE WAS WEARING A MASK OR GLOVES IN THIS GLOBAL PANDEMIC. Even the customers didn't have masks on. My wife and I were the only ones with masks on. From start to finish, the customer service was UNPROFESSIONAL AND DISTASTEFUL. We will not be returning...and we will discourage all of our parishioners from patronizing this particular restaurant. read more

The lady who works here, maybe she's the manager or something, is so nasty, and so rude. I ordered food, and she gave me cold fries. When I asked for fresh fries, she started screaming at me. She honestly should be fired. I will never go to this location ever again only because of her. read more

When I found Wing Stop, I was quite happy as Hurricane Grill and Wings had just closed. I visited Wing Stop 3 times and was glad they existed; however, on my 4th visit I wound up with FOOD POISONING, and was admitted to the hospital for 2 days. Because of my previous positive experiences, I called to let them know, as a courtesy, what had occurred. The response was to ignore my call, so I left one additional message, which they again ignored. Clearly the don't have a concern about what happened or how to ensure no one else gets sick from the wings they serve. EAT AT THIS WING STOP AT YOUR OWN RISK! read more

It's not a bar at all, more like a fast food place. I don't think they even serve alcohol. Fries were good but I thought the wings were small and hard. Place was clean and the service was good. read more

I ordered delivery and after placing the order I realized it was for Holly Springs and not Cary. After noticing and paying $30 I called the Cary Towne location to figure it out. The Young lady that answered was extremely rude and not helpful although I had already paid during my delivery confirmation. I have yet to receive my refund as I didn't receive the service. Yes, I was extremely upset as the young lady was beyond rude!! At this point again I have not been credited my money nor have I received an apology. read more