My friend placed the order and I went to pick it up on my way home from work. When I got there it was not ready but was ready in less than 5 mins after I arrived. Jay was at the front counter and ensured I was taken care of and super friendly. Food is hot and delicious. Someone else was restocking the soda machine and tidying up the front area. read more

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They're inconsistent across the board all locations. Food quality is like trying to avoid live land mines. Under or over cooked chicken. Burnt fries or end of bin scraps. Cold food or spoiled meat. Because they do the stupid all wings or flats bull crap. So you don't get variety in your combo because they're trying to get rid of what's left. I had a coworker who ordered wings from the Waterloo location. Chicken was bad it had a patch of fly larvae on it. They fried it anyway. And the employees... well they're just as subpar as the overall effort of this chicken chain. 0 stars do not recommend read more

Terrible, ordered delivery through there website, doordasher called me and told me that they locked the store up, tried to still receive the order from the dude, worker in store took the order and left with it. I get it your closed and you've worked a long day congrats so did i, but i also paid for the food your eating.. Also, last time i ordered i picked up food. Interior smells terrible and the floors are greasy and need mopped more often, has your GM tried idk, ordering bleach? Stuff wasn't stocked either read more

The store take forever and date and they don't care about Customer and they take like 25 minutes to 30 minutes to get the food ready they don't care read more

Terrible,Terrible, no other word to describe. Placed order online and paid online. Arrive 15 minutes past pickup quoted time. Was then told they are out of classic wings . Mgr went to pick up but not eure when they would be back?? Why wasnt online ordering shut down?? Ni call back to let us know of the shortage!! Then told should get refund in 4 business days. Lost the 15% off coupon and now have to figure out dinner!! Only apology offered was "do you want boneless instead" if I wanted boneless I would have ordered boneless???? read more

If i could i would do a half a star. First we order our food on line and then we go to pick it up this was at 345 in the afternoon. We walk in and it was like no one was working. Then two kids come in after they clocked in one goes right to eat and the other kid looks like he did not want to work. inside look very dirty. We got a chicken sandwich's and wings mine had so much sauce on it i could not eat my bun. Will not be going back. read more

Wingstop - my sandwich - Chicken Wings Near Me - Cuyahoga Falls, Ohio

Worst. Place. Ever. I realize that they were short on staff. However. We placed the order at 8:35. It said the order would be ready in an hour. Fine. It took us 30 minutes to get there anyways. We waited over an hour after we got there. We left with our bag of food and drove 30 minutes back home only to get back and realize they hadn't given us any of the ranch dressing that came with our food on top of the extra ranch we had paid for. AND the food was terrible. Never again. Oh. And the guy that I think may have been the manager was rude to anyone that came in trying to place an order. Told them they weren't taking orders there. Again. I know they're short staffed, but no need for the rudeness and if you're going to make people wait the longest time for their food, at least make sure the order has everything with it. ‍ read more

This location is a train wreck. If you want for, order at least 2 hours before and you'll still be lucky to get it. Cancel the order and if you get refunded it will take over a week. Steer clear! BTW. They also could care less about the wait. They will tell you wait or don't order. It's a joke! read more

i never have written a review but i ordered a bunch of different wings and tenders with extra ranch and i didn't get a single thing other than all bbq. i really don't understand how y'all did this. y'all stole $40 from me and they won't even answer the phone. read more

Wingstop - ordered all this and only got the bbq the stole $40 from me - Chicken Wings Near Me - Cuyahoga Falls, Ohio

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DONT GO HERE !!!! The workers are the slowest people ever . They wear their ass as a hat, and are higher than the clouds . They couldn't comprehend my name and never made my order . We waited for an HOUR and NEVER got food . Many others were waiting and never got food as well. Someone even ordered CORN and revived FRIES. RIDICULOUS !!!! DO NOT RECOMMEND!!! read more

Ordered takeout, only tried 2 flavors but both were very good. I think they were called "original hot" and "smoky barbecue" or something like that. What earned this 4 stars was the option to specifically order all "flats" instead of a combination of flats & drums. It was an extra charge, but worth it to me! read more

Wingstop - the counter area of a restaurant - Chicken Wings Near Me - Cuyahoga Falls, Ohio

I ordered my food online as this is the way they prefer it. After the order was placed it said 18 to 22 minutes. So, I get there at about the 22 minute mark and I was told 'they're working on it'. I stood waiting as they kept calling out names. Mine was never called. I waited 25 extra minutes only to realize someone placed my order on the pick up cart and never said anything to me. After I saw that bag sitting there for several minutes I went up and said something. It was, indeed, my bag and by that time it had sat there an extra 10 minutes causing the food to be very cold. No point complaining. It would take forever to get replacement food and I was just done waiting by that point. It took over an hour to get those expensive, cold wings. I won't be going back. read more

Store had a bad smell, employees were rude and did not seem to care to be there, waited over 30 minutes for food, and everyone of us was sick immediately after eating. Wish I would have read past reviews before going there. read more

The service at this location is terrible. i ordered online and picked up my food. which was wrong so i came back into the store to let them know. the employees stated we weren't here your food was made but give me a second! so i was standing there for 10-15 mins thinking they were making my food. this women comes barreling into the store turned the music all the way up and grabbed the wings i brought in out of my hands and threw them away then proceeded to scream i need ten wings NOW. i asked her to make my fries fresh too bc they are now ice cold bc i have been waiting for thirty mins and gave me the worst attitude i have ever seen. honestly would rather go spend my money at on tap or Giannino's then wing stop due to their employees! read more

Ordered bone-in and boneless wings along with Cajun corn. It all was really good except the bone-in wings were a tad overdone. Also placed an order in advance to pick up at 4pm and wasn't ready til 4:20. It really depends on who is working on whether the food is good or not. read more

store is disgusting, workers eating where food was being cooked and on phones, coke freestyle only had 3 diet drink options and the tea was just water. didn't call out our name when our order was ready which resulted in us waiting an extra 20 minutes because the person working the register was too busy on her phone. fries were soggy m and wings were mid read more

Honestly great wings at an even better price! Love the wings & the fact that we can split flavors. Always ready quick. We usually have/want to warm up our fries by the time we get them home, but we don't mind. Employees are always nice. read more

Wings are good especially the Korean. Manager or guy working the register called people ignorant for coming in on a Friday without ordering prior to thier arrival read more

The food great! Unfortunately.... My only complaint was going to be the nasty smell of a bad sewer drain or old wet mop bucket in eating area. Not sure what it was from but it's gross and very strong. Then... They messed up our order and didn't make half of our wings!? The smell will keep me away. Fix it pls read more

Picked up my dinner and the bag was covered in sauce getting on my fabric seat in my company car. read more

Wingstop - I put flour to try to pull the oil out - Chicken Wings Near Me - Cuyahoga Falls, Ohio

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OH YUMMY is all I can say about the bone in pork chop with roasted vegetables. The firecracker shrimp is one of my husbands and my favorite appetizer! Every time we have been in this restaurant the food has been excellent and I can say the service was even BETTER. I cannot say enough gracious wonderful things about our server Josh B! He has served us the past couple of times we enjoyed our evening meal there by the water. He is so pleasant and very welcoming. If I had a restaurant, this is the kind of person I would want representing me. The ambiance is awesome as the patio and deck have wonderful peaceful views of the flowing Cuyahoga River! This is now our go to place. Thank you JOSH B! You are a wonderful server. You made everything even more perfect! :) read more

Great experience. I had noticed that Wingstop had a wing sauce that had ginger in it. I had been wanting to try it for awhile. I finally had the chance. I ordered the Small 6pc. Wing Combo consisting of Spicy Korean Q Boneless Wings, regular fries, and a Dr. Pepper. The Spicy Korean Q was delicious. The fries include a particularly unique blend of herbs and spices. I was exceptionally surprised. Excellent. Overall, the workers were kind and professional and the food was delicious. read more

Have to give this Wing Stop definite props. Have gotten take out from there which is always been good. But also have to say I have eaten in several times and the service has been excellent and so has the food. Their new chicken sandwiches are amazing. And I have a special thank you to their manager Angela. I was there with friends and we all ordered together but somehow their food came out first. There was some confusion with the tickets or the names but Angela and the rest of the staff made sure that everything was correct and got me my food as soon as possible and was sweet enough to add a few extras. It was much appreciated and she was very personable and sweet about it. That's the kind of service that you would hope to receive from any restaurant. So thank you Angela! We will definitely be back. Oh and by the way they were slammed that evening, but she took the time to take care of me and my friends. Thanks again, definitely recommend the Cuyahoga Falls Wing Stop. And even purchased it to go chicken sandwich to take home to my wife, which was ready in a timely manner, even though they were busy. And to make things even better my wife loved the sandwich. Thank you Angela and staff at the Cuyahoga Falls Wingstop. read more

Hello, I'm writing this in hopes that someone higher up in charge will see it and take action. This past weekend my family and I placed a large order for about $50 worth of wings through Uber eats and once our order arrived the wings did look well done on the outside but once my fiance and I (very much pregnant) began to eat we bit into raw chicken. We tried to resolve the issue through Uber eats where we placed our order but once we realized the app could not help us with this problem it was too late to call into the store so we waited until the very next day. My fiance called in and explained what happened, looking for help but "Jen" the manager was very Nasty, Rude and disruptive throughout the entire phone call leading him to just asking for the corporate managers information which "Jen" claimed not to have so my information was taken and it was said that the information would be relayed and we would receive a call back from someone higher up the same day, we reached the whole next evening without ever receiving a call so my fiance then called again and spoke to someone else who said our order would be replaced in full we would just have to pick it up in the store which was fine even though we really just wanted a refund but it was made clear that they were unwilling to do that. Today, November 8th 2023 I myself called in to let them know that my fiance was on his way to redeem our replacement order and "Jen" was yet again very rude and disruptive, she even hung up in the middle of me speaking so at that point I just left it up to my Fiance and my mother who were on there way to the store because I had a meeting to attend. My fiance and mother arrived to the store, walking in they seen an employee eating while on the line and "Jen" came up and basically made him re explain what had happened with our order only to be even more disrespectful and disruptive in person leading to my mother rightfully telling "Jen" that "Jen" should not be in the position that "Jen" is in and "Jen" then threatened to call the police and basically kicked my family out of the store. My family and I have been big supporters of wing stop for years now and have never experienced this treatment, this is by far the worst experience I have ever had with a food franchise / restaurant and I just feel like with me being a fluent customer and most importantly me being with child.... this should have been taken way more seriously and we should never have been treated the way we were. Never again ordering from this store unless there is a change in management because just as my mother told "Jen" no one should be in a managing position that does not have excellent customer service and something as simple as respect for your customers because in this case, the customer was in fact RIGHT and I would not even want a replacement order at this point because I feel as if "jen" would purposely sabotage our food. 0 stars. read more

We eat here basically once a week. The food is always so dang good. The only reason it isn't 5 stars is because we usually use Doordash and they always forget our drinks because Wingstop doesn't put the drinks out with the food, you have to ask for them. Now we just remind the driver. read more

Best wings i go here maybe 1 every two weeks I'm never disappointed the flavors are good the sides are good and gotta get the blue cheese there is nothing like it read more

Best wings in Stow, food was ready as promised and hot. Small store front but they do have a few eat in tables. Definitely recommend the wings. Overall ambiance is pleasant. read more

They seem to catch a bit of flack but I've enjoyed their food every time and the staff is really cool. Sometimes you just have to find the right kind of sauce. I recommend it. read more

me and my boyfriend got this yesterday and we got food poisoning. we knew something didn't taste right while we were eating it

Me and my friends went and waited 40 minutes for our food, and then when I asked for my 2 cups, the girl with the purple hair and glasses gets an attitude and then I am handed three cups and then they yell at us to give them a cup back. then we get to the car and we didn't have the two sides of parm cheese and we went back in and they tried to say we were lying about not getting our parmesan, then the older lady with the bun says that we can't come back. all because I asked for my cups politely and politely told them we didnt get our side of Parmesan. And then our drinks had no flavor. we feel that we were being treated badly because of our skin color. there were many white customers that they did not treat in any bad way. We would really like this situation to be handled. Thanks. 4/24/23 8:17 read more

This Wingstop is a disgrace to the franchise. Shortly after they opened the odor of raw sewage began to permeate the restaurant months later it's still there and a major deterrent. Nonetheless I was hungry enough last night to order some wings and picked some up on my way to work. I specified I wanted them fried well done. When I got to work to my dismay the wings were soggy, the fries were soggy and cold and my job is only 5 minutes away. I called the next morning and the manager was as unapologetic as can be. She said she couldn't do a refund and couldn't replace the 30 unless I had them I let her know I had at least half the order she said ok bring them in. When I got there she glances in the container and says this is only about half the wings. She then rudely let me know she'd only replace the 15. read more

Negative stars if I could. Ordered 20 boneless wings and a large side online. Picked it up, got home, opened the wings, and they all had bones. I don't like wings with bones, I feel like they have gristle and tendons and veins and I find them unappealing. I don't eat them. I called the Wingstop and told them about the mix-up. They offered to replace them, but I live in West Akron, around 20 minutes away, and it was already 9 PM. I first spoke with an employee who was sweet and apologetic, but told me she was new and unable to give refunds and that she would take my name and number and her manager - who was apparently too busy to speak to me - would refund my purchase "probably". I told her "probably" wasn't good enough, that I wasn't paying for food that I wouldn't eat. Her manager then finds time to talk to me and is unmoving in the fact that I would have to bring the food back to get a refund or exchange despite my offer to send a pic of the food. I mean even if the wings got eaten, the fact is the order was wrong which is enough reason to refund my money....We go back and forth and finally I say fine, replace the wings I'll come get them. I also mention the corn I ordered and say that "they can replace that too since it will be cold by the time I get back." Manager says "you don't have to get an attitude with me" I VERY MILDLY responded, and she says "okay well maybe we just won't replace them at all." So I hang up and drive the 20 minutes there with the food to get my refund - no apology, no voucher for w/e (not that I'd ever eat there again) and supposedly got a refund although I have a feeling they voided the order rather than refunded me because what they gave me for a refund receipt doesn't have the price on it, just 0's and nobody could explain why. Don't go here. read more

First time there. Wings were GREAT and so was staff. Efficient, quick, and nice - on super bowl Sunday! We'll be back for sure. Yum!

Service is very slow and they tend to forget stuff. I say don't come to this wing stop

The food was great! We will definitely go back for wings! The rolls and seasoned fries were warm and tasted very good

long wait for wings! So many people in a small area.and not enough employees!!!! Your workers are working so hard that they deserve at least $25 an hour. You need to hire more. You need to clean up the place. The wings are good the food is good but the service is not. Hire more people! Felt bad for your employees. read more

Terrible customer service. I'm a small business owner and today I ordered 100 wings to be delivered to my employees for lunch to thank them for their hard work while I'm in the NICU with my newborn twin babies. Nowhere on the WingStop website does it say that they contract with DoorDash for their deliveries. The "DoorDasher" called when she was delivering our order and we told her that she was at the wrong address. She then went to a different business and left our food. They ate it. I called WingStop to see how we could make this right; I had over a dozen hungry employees waiting for their lunch. The shift manager told me "this is not our fault", "this is not my problem", "you're coming at me with this attitude" and "I have to call my manager and have them call you about a refund". This was over an hour ago and I haven't heard from a manager. Mistakes happen but this was an unacceptable response. I would NEVER tell a customer that a mistake was "not my problem". I'm so upset that I tried to make a kind gesture for my employees and instead they waited for food that was never delivered. We regularly cater food for our employees and we will never order from WingStop again. read more