They take FOREVER. I've been waiting for over a hour and 30 min already, and at the moment. It was an extremely busy night but only had three workers and only two were actually preparing the orders. Crazy they don't plan for this. A few people have been complaining that their orders are wrong, which slows them down even more. Sheesh I decided to leave a review on each platform every 10 min. I chose this over talking angrily to the staff, which I don't blame the other customers for doing. read more

Take out | Dinner | $50-100 I ordered take out to feed my family dinner thanksgiving eve, because I knew my husband and I had to put in alot of work to prepare thanksgiving dinner. This food was extremely disgusting! The wings skin were covered in so much fat it was inedible. I requested extra crisp for two of my four orders to alleviate this issue and it was still soggy skin. My daughter was the only person that could enjoy her meal (boneless combo) the other three were thrown to the trash and we had to eat cereal for dinner! We were better off just grabbing little ceaser pizza. I paid almost $55 for TRASH food and stomachaches. Wingstop level of quality has gone down drastically, we will not be back again! Dave's hot chicken is worth the extra distance next time. read more

Terrible food service that took forever to complete the order. Waited 3.5 - 4 hours for my order. Management has no idea how to manage orders to get the completed. There were 20+ orders just sitting on tables waiting to be picked up for over 1+ hour. Workers were just standing around not making food. There is absolutely no urgency when it comes to making the food in a timely manner. read more

This location is absolutely pathetic. I've placed 3 orders and each time has been wildly incorrect. I have totally given up on trying to order from here ever again. On top of the inaccuracy the employees and beyond rude. They have an attitude and seem like miserable people. I was told and I quote "I ain't eatin it so I don't give a sh"" it was wrong" when I called to get my missing item.I couldn't believe what I was hearing. Avoid this place like the plaque. They suck. read more

Good wings, made to order Went for lunch Small eat in area, mostly for takeouts Reasonable priced chicken sandwiches read more

This place is nasty. Bathroom is dirty. Store smells like old grease. I ordered wings and a sandwich. It took almost an hour. That is unacceptable. The staff was not that nice. They seemed annoyed I asked for an update of my order. When I got the food the wings were way overdone. Not much sauce on them. Do yourself a favor and never visit this location. It's worse than the one in University Hts. To do that takes effort so I'm shocked this place takes it a new level of garbage. Oh....just a heads up. Master Pizza is two doors down. Their wings are 100x better than this place. Go there instead. This Wingstop location needs to close. read more

Good wings, staff is a bit cold, but probably overworked. Tip: do ur self a favor and order ahead thru their mobile app. They NEVER answer their phone! read more

Save your money... or drive to mentor this location is gross sticky floors rude staff.. and under cooked chicken. Don't waste your time. read more

Wingstop - Alleged hot honey wings.. well done all flats. - Chicken Wings Near Me - Mayfield Heights, Ohio

The food is good but the customer service is horrible. I called on the phone before I got there to ask a question and the lady cut me off and hung up on me mid sentence. When I got there, there was a kid running around all through the seating area and kitchen. The lady was also rude to other customers and all of the tables were dirty with crumbs. I couldn't even sit. Mind you, there were no other customers physically there until I had been in there for about 5 minutes. The food took around 40 minutes to finish and all i ordered was 3 chicken tenders. read more

the service was slow, it took 30 minutes to make 3 items and some fries, we were waiting for so long, the chicken tenders had little flavor, might never get this again read more

The food was delicious and cooked to perfection. staff was great and professional. the place was clean.

HORRIBLE service I do doordash, and I try to avoid that place at ALL COST they will SWAER at you when asking nicely for a item I have had there food before and it is so disgusting it had made me throw up. Place has CRUMBS,FLYS,DIRT bathroom is so DIRTY I had had my last straw with this place u had waited. They ask for my personal information I would have to give them a fake name that is such a shame that they are that bad. There is stuff in the food like HAIR,DUST. This place should be set on fire and demolished Manger is rude. Will be calling the headquarters and asking for this place to be removed for all doordashers STAY AWAY FROM THIS PLACE AT ALL COST. Overall place is RUDE,DIRTY PERSONAL INFORMATION THEF. Please stay away. read more

Ordered our food in game day about 3 hours before the game and didn't get it until halfway through the 2nd quarter around 2 hours late. Employees could care less would not order again. read more

It hurts me to have to give this location one star as this was the only Wingstop in the area that has been pretty consistent with the quality of the food. But after several attempts to order from this location in recent months only to find them closed almost every time I've tried to order and at various inconsistent hours. Yesterday was the final straw when I called at 7:19pm to place an order and had to wait 5 minutes before anyone answered the phone only to be told and I quote "I'm sorry for your wait but I'm stressed out so I'm closed". Dead ass that's what she said, I can't make this stuff up. But I've noticed a trend with restaurants to include Starbucks post 2020 quarantine and increasingly so in the last year that restaurant workers have obviously been given the authority ( if not, they certainly think so) to close down whenever they feel like it for ANY reason and without notice. Yesterday (1/25/22) was a prime example of this trend that has to be costing and losing restaurants a ton of money. These restaurants won't survive if this continues. read more

Wingstop - Call log to Wingstop and wait time on 1/25/22 - Chicken Wings Near Me - Mayfield Heights, Ohio

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2 visits to this location Visit 1: Middle of the day --Great service --Great food Visit 2: Order placed at 11:10pm with a pickup time of 11:30pm --Cashier seemed to be very angry due to the timing of my order (placed 50 minutes before close) --Service was bad --Food was good read more

When I finally got home to eat my food, the chicken was fine, but there was four curly strands of hair deep inside my fries. I actually wasn't paying attention and ate the fries and that's when I realized I ate a hand full of hair. I was disgusted of course it was late but they weren't close and no one answered the phone: when I was in the establishment I sat there waiting on my food and the phone rang off the hook with no answer. This Wingstop use to be my favorite read more

i had ordered my food at 12:55 and wasn't able to pick it out until 2 and the lady at the counter was like "amber, your order has been there for a LONG time" she was super mean about it. her customer service can definitely use some work. read more

The BEST WINGS EVER!! The wings are good sized and the flavors are amazing. I never order dry rubs but I am addicted to the lemon pepper. The staff are always great and my order is ALWAYS ready on time. Definitely my favorite wing spot!! read more

so i love there wings and sauce so i was really pumped on getting some wingstop. i planned on it all week just for today and SAVED MY MONEY. imagine my surprise WHEN I DONT GET 10 WINGS. I GOT ONLY NINE. wingstop in doordash is expensive asf so i am pissed. overall delicious but ik yall changed ur ranch recipe u can taste it. anyway yeah i was skimped out on my order and that pisses me tf off. the driver was great tho props to u devon but the wingstop in mayfield, who ever made my wings i hope BOTH SIDES OF YOUR PILLOW IS WARM read more

Steer clear of this particular location. Maybe at some point they will get it together, but for now it is really just a mess. The manager tries, but her staff is clueless and the food takes forever and when it finally arrives good luck that it is even warm or is what you actually ordered. If you really want to know how a Wingstop should operate and how truly good they are (they have the best wings hands down when prepared right) go to the Mentor-On-The Lake location. Yes a little bit of a drive, but trust me you are wasting more of your time (and money) going to this new Mayfield Heights location. read more

This location just opened. The staff is very efficient and courteous. I ordered the classic wings with Louisiana Rub and they were crispy and perfect. They have a wide selection of rubs. I ordered takeout online but you can eat-in as well. This is my go to place for wings. read more

I ordered some wings (15 wings) and fries a few weeks ago, using the online ordering. It said 25 minutes, so I arrived 25 minutes later to pick it up. The lady at the counter said it would be about another 10 minutes. Waited another 10, then another 10... it took forever for my order to be ready, and I definitely wasn't thrilled but didn't say anything. I've worked in many restaurants and am generally not a complainer. When the lady handed me my order, she apologized for the long wait and said that they upgraded my fries since it took so long. I appreciated that! Once I got home and ate my food, it was fantastic. The wings were cooked perfectly, sauce was delicious, and the fries were good. I definitely would recommend them, but I would say to maybe call the location before you leave to pick your order up and check the status first, in case it takes WAY longer than the time originally given! Most restaurant apps don't seem to factor in how busy the location may be when they give you a pick up time, and if they are busy, you could end up like I did, waiting an extra half hour for your order. The food is worth the wait though, and the staff were friendly. read more

I work close by so I eat in this strip mall often I was bored with the offering in the mall on a whim I stopped in to wing stop I had wings from the other places in the area and I sorely disappointed but I had to eat I am so happy I stopped in I tried a 10 piece clasic with garlic parm and Hawaiian Season fris and IBC Black Cherry soda I am in heaven the staff Tyla was very helpful professional and friendly, this my new favorite lunch spot and its even clean un like most of the mall read more

Worst place to get wings. What I received was a soggy mess. Wings weren't cooked all the way through. Good thing I paid EXTRA to get them well done. I won't be returning. I ended up having to cook my wings an extra 20 minutes just so they were edible. This isn't the first time this has happened either. Too bad, because the other locations are good. read more

I've been here twice. The first time the food was mediocre but I gave them another chance. Today the eservice and the food was GREAT!. I'm a fan! read more