I was able to place my order online with ease and my food was ready before the committed time. I got half Korean and half Chipotle wings and they were sauced and seasoned well. The seasoned fries were great too! read more

Wingstop - Wings and fries - Chicken Wings Near Me - Memphis, Tennessee

You have to order online if you don't want to wait over an hour. And if you want a decent experience inside, well it ain't gonna happen. They are always arguing about who is going to go home first but they fail to season my wings and fries properly. Use to come biweekly but it's dwindled to 3 times a year, maybe. Wishing they'd get it together because it use to be good! read more

Lissen.....every good thing you have about Wingstop is true. I had a great experience!! Service was friendly (if you are friendly as a customer you will get friendly in return). It took a minute for me to decide as I had not been in before. The young lady at the counter was helpful and made suggestions. I placed my order and waited. Didn't take a long time either. I got tenders and fries and a drink. I had been hearing about this ranch dressing and couldn't wait to try. I ate my food in the car because I couldn't wait to get home. Everything was hot and fresh and delicious. It was SO good!!! Try them out and don't walk in the door with an attitude!! read more

Wingstop - Chicken Wings Near Me - Memphis, Tennessee

Wingstop, oh wingstop. You never fail to make an old man happy. Food was great per usual. Staff was nice. Tables were a little sticky. Had to hold my trash and take it outside. But the wife was happy and fed. Going to take our food baby home for leftovers. read more

Wingstop - Chicken Wings Near Me - Memphis, Tennessee

See all

absolute BUTT!!!!!! we had a 20 piece and i did 15 honey bbq (no one told me they didn't have honey bbq and just did some spicy bbq) and 5 garlic parm , well we got our food and realized after eating two that there was a hair in it they said they said it wasn't there's but we walked away from the counter so they'd fix it, and they called us after 20-30 mins of waiting more for me to realize they only gave me 10 wings and not 15 back. not to mention the garlic parm was dry , cold, and tastes worst than sweaty butt. won't be back! there was a couple waiting behind us for atleast 45 mins on their food and had no help. would give 0 starts if i could. read more

Horrible, Horrible, Horrible. Poor customer service the wait times are inaccurate and didn't give me all my wings! I ordered my food online over an hour ago got to the store 30 mins after placing my order and had to wait an additional 45 minutes. Got my food went home to find out my order was wrong and they just didn't give me 6 of my wings! read more

Wingstop is one of my favorite wing places. Good wings for decent prices. Unfortunately- the service is AWFUL. I saw a sign that their (I assume) GM left for staff as reminders. It mentioned a target of 18minute order times. MAN- if I could get 30, much less 18! The other day I ordered online, and arrived 25 minutes later. Then I waited 25 more minutes before leaving with my food. Sadly- even knowing that issue going in (realistic expectations)- you still leave annoyed and frustrated. I just wish they would get their act together. read more

Wingstop - two cups of coffee on a table - Chicken Wings Near Me - Memphis, Tennessee

come here if you want to wait 1 hour for a 10 pc of chicken. Terrible customer service. Employeees arguing with customers. Highly do NOT recommend this location at wingstop read more

Worst service ever, the employees were arguing with each other. Orders were piling up and they were not calling out the names even told some customers that they were not taking any more orders. They refuse to give out ranch because they didn't want to fill the cups. One lady said she was in there for almost 2 hours waiting. We ordered online and still had to wait over an hour. Unfortunately I have experienced bad service at Wingstop locations but this is far more the worst.. read more

Horrible service! Gave the completely wrong order to the door dasher! Called them to let them know about my order and the lady hung up on me! Never ordering from that location again! read more

Terrible service. It should not take 1.5 hours for a to go order of wings. Food was good but won't go again due to the service issues.

Picked up an online order Saturday night. I was not acknowledged when I walked in nor did anyone come to the front of the store. After the next customer arrived, the female worker took their order and still didn't acknowledge me. I had to ask her if my order was ready. Once I provided my name, she said it's being bagged and then passed the order to me and walked off. Customer service has to get better. read more

The service at this restaurant is unsatisfactory. I ordered wings with sauce and they barely had any sauce on it. The dry rub wings I ordered were soaked. I called and offered to bring the wings back but that's not something they do. I spoke with the General manager who advised me to text her my confirmation number and said I would get a refund within 3-5 business days. I never received a refund and when I called to speak with the manager she was not there. When I have physically gone into this establishment it was always unprofessional. The employees are arguing with each other or someone is taking a personal call while customers need to be serviced. I would not recommend this establishment to anyone. read more

I am not one to complain, but I was very unsatisfied and unimpressed with my visit to this Wingstop. I placed an order online. I showed up at the approximate time my order was supposed to be ready at. They asked if I could come back in 10 minutes. Totally fine, no issues. I return 15 minutes later and was told my order should be complete in a little bit. Totally fine. After waiting inside for another 10 minutes they ask myself and 3 other patrons to step outside. I ask very politely, "Can you tell me the status of the my order?" The order that had been sitting on the counter for 10 minutes was mine. At this point I'm irritated. I make my drive home, and I find 2 orders of French fries missing. Recommendations to Wingstop during COVID: 1) Call the phone numbers on the orders to notify customers their orders are ready. 2) If you are going to have patrons wait outside your door, send a runner back and forth to deliver orders outside. 3) Call out orders as they are completed. 4) Reinspect orders to ensure all ordered items are in the bag. I am hoping this is a one time issue, but looking at the other reviews it seems this is a trend. Hope the service gets better because I do think that the food is good. read more

This is ridiculous!!!! I ordered online and the pickup time was 16-20 minutes. It has been an hour since I placed my order and I am still waiting. I don't think I will be back to this location. Very poorly run. read more

Poor service, online order app is never on, grossly understaffed . Order never reAdy, no ice in ice machine

The service was absolutely disgusting. The employees was arguing and mocking customers they also created a very uncomfortable environment and situation do not sone you money at the Winchester location. The food is not good enough for this disrespect. read more

Where do I start ?! Manager totally unprofessional.. left me as I was placing my order to go talk to the staff and constantly talking to everyone but me who was supposed to be placing my order. Slow, rude, disrespectful all around HORRIBLE PLACE read more

We got food in 15 mins and our order came with burnt fries. Our wings were below average for the price we paid. The fountain drinks seemed diluted, I don't think we'll be going to wing stop again. read more

horrible the staff and food is horrendous horrifying they lied about my free meal very unprofessional staff

I ordered. In 10 minutes my order was ready then I went home. To my dismay the order was incorrect. Wow! That sucked. So check out order before you leave despite the cheerful disposition. I called back and the cashier told me she took my order and she remembers me. I expressed I was already home and she apologized then hung up. No good bye. Nothing. I immediately returned. She instructed she knew who I was and I told her she hung up on me. She lied and said she didn't but she did. I'm tired and coming back is the last thing I wanted to do. Now I'm waiting. read more

WAYYYYY better than any other wing store I've been to. I hate we took the food home, because the fries got cold and soggy on the way, but fortunately we'd eaten half of them before we made it home. The french fries taste like BBQ potato chips- sweet, smoky, kind of amazing. You know they're sugared! The wings were really good- to me flavor isn't the most important thing, but texture. The cook on my wing should not let me bite into a glob of chicken leg fat. I want that stuff cooked down and the wing or leg to be crispy, and they all were. I liked the cajun seasoning and the traditional hot, though neither was very spicy. We will absolutely be back for every wing night from now on! P.S. They have a TV and beer, so you could technically bring a couple friends and watch the game! read more

See all

Not sure why there are so many bad reviews on this place my food here is always good. Lonzo took my order and he was super nice and got everything out really quickly. My good was really good and is really good even when I order on DoorDash. This is my favorite wing place. read more

I really like Wingstop, I came with my whole family, We were so hungry. We ordered about 50 wings and I didnt think that it will take like 1 HOURRRRRRRR SOO LOOONGGG read more

I ordered over the phone, then arrived to another 20 minute wait only to be told they could not change my $100 bill. I didn't expect special privileges because I was standing there in a Deputy Sheriff uniform, while receiving dirty looks from all the workers except the cashier. They'd rather throw the food away than take a $100 bill from a law enforcement officer. . I'm not a bad cop, but they're service is bad. I will spread the word about the terrible attitudes and service at that location read more

This wingstop is SOOO much better than the other one off of Germantown Prkwy. The people were polite and willing to suggest healthier options since I'm trying to eat lean and green. Unlike the other one, everything was fresh , chicken and fries. Definitely a good one to keep in rotation. read more

I am still waiting for my food....got a 16-21 minute wait time...it's been a little over an hour...this is ridiculous. Higher than my grocery bill...they look like the sloths on Zootopia, trying to make everyone's order, and there are people everywhere, WAITING FOR THEIR ORDERS!!!! This is absolutely the worst service I've ever freaking seen! This is my first and obvious last time visiting the Memphis location! Good lord! Do better Memphis! read more

For the most part customer service is good. They have the best ranch. My favorite boneless and bone in wings are the atomic flavored. They could do better with the fries because in my opinion they add way to much seasoning on them it kind of makes it hard to really enjoy them. read more

Wingstop - Chicken Wings Near Me - Memphis, Tennessee

Iam coming to Mack my order at 9:35pm he is told me we are close is 25 m to close store the hours store is closed at 10 pm

I don't EVER take time to write reviews on this platform. But, I downloaded the app to share my story about the unprofessionalism of this location--particularly one staff member. My husband & I just moved to South Memphis and have had great experiences with this business. He's an avid wing-eater and I've lived in several college towns and became accustomed to certain level of customer service from this franchise. However, as we entered this establishment, we WERE NOT greeted in warmly. In fact, we weren't even two steps into the restaurant when one staff member (can't remember her name) stopped us abruptly and harshly asked us one question. As follows, "You here for pickup?" We answered, "No". Before we could get out our answer she'd informed us that they were closed in a disrespectful tone. Almost like she was bothered that we even decided to stop by this evening. We were in the restaurant in under one minute before we were turned around. Despite the "Open" neon light being turned AND note taped to the bottom of the front window stating adjusted COVID hours open until 10pm. Please keep in mind, we visited the location around 7:45p. As my husband & I walked back to the car we both said that we WOULD NOT be visiting this location again. Unfortunately, this location is just five minutes away from our new home and we were looking forward to enjoying a late night snack. I'm usually one for second chances, however, they treated us so poorly that we won't consider patronizing this location. I hope staff members learn how to treat customers better. Perhaps be more committed to exhibiting better people skills when representing a business. They've lost our business as well as the business of our network who visits the city on a frequent basis! read more

The services SUCKS. I came in placed my order. Went to Walmart came back and they gave my food away. I asked for a refund I had to wait while they call for a refund. East Memphis service SUCK. read more

First off, Wingstop has some of the best hot wings around the country. The french fries are out of this world. They have to have brown sugar or something in them... I love that spice. Now, with that said, let me explain my three star rating. Typically, when I go to the Winchester store I feel like no one cares. There won't be a soul in the store and I will stand at the counter forever. I feel like sometimes they hope I will just go away. Secondly, there have been several times where I went to the store during normal business hours, which I believe is typically until midnight on your normal night, and it was closed for no apparent reason. One night, I showed up to the store around 10:30 (its open until midnight) and drove up to the store. I noticed the "open" sign was off, but there was plenty of staff in the store and the chairs will still on the ground. The staff looked at me like I had caught them in the act of closing early when they shouldn't be. It's a real shame, since the food is good. read more

I wish I could give this place 0 stars! The service at this location has gone down hill! The "Ross Wing Company" should be ashamed of this location. My brother in law and I place online orders, it said it would be ready by 6pm. When we get there and gave our names they looked at us like we were crazy! They told us they didn't get our order and that there machine was broken. After we express our dissatisfied, the lady walked away and said I am not helping them. The manager came to talk to us and gave us a excuse that they told corporate about this and online ordering was not available. Nope still working! No offers to comp our meal or give us a discount! I frequently go to Wingstop back home and get exceptional service! read more

For a chain, they are not bad. I was surprised to see tables to eat at. It was very clean. When it comes to wings at a chain, I am only familiar with Buffalo Wild Wings and Hooters. For the wings, the flavor is at least as good as those places. Their potato salad is good. When it comes down to it though, I would rather eat locally for wings. The taste is generally better. read more

I will not come me back. I called in a order and was till it would take 14 minutes to prepare. I time my arrival for 15 minutes. I get to Wingstop and the restaurant is is smoky because some let the grease over heat. I didn't want to smell like grease so I stood outside. I waited 5 minutes before I was told my order was delayed. I then had to wait another 20 minutes to get my order. Will not come back ever. read more

I'm not a picky person & don't try to give people a hard time. However, my visit here had me pissed off. Another customer that walked in after me received his order before I did. He didn't call in, he just placed his order on spot. I didn't want to cause any turmoil because I didn't want them tampering with my food. People do low down things so I'm always nice to people fixing my food. So I ended up waiting 35 minutes only to receive 8 hard salty wings and burnt fries. The wings didn't taste fresh. Tasted as if they were fried in old oil. Never again! read more

They consistently only give half of the paid order. Half the food is hot, half cold. When you call to ask about your missing items, they don't answer. When you go in to ask about missing items, they're rude. Go to wing guru instead. Or literally anywhere else read more

Ordered online and was told it would be 18 min. Got there they told me they didn't get the order and it would be 15 min and still didn't get my entire order. Won't be back... Updated review: 6/7/19 Tried this location again today and I submitted an online order at 7:59 and it took until 8:53 for my order to be completed. The entire restaurant was filled with smoke because they did not have the exhaust fans going. read more

Terrible establishment. I paid online but when I went to pick up my order the guy stated they were closed at 5 pm. He didn't even give me a refund . He stated they would issue refunds via online. It never happened and now I'm having to dispute it with the bank. I will never support this business again. read more

They are not warning face masks and the customer service sucks and they gave wrong waiting time and now im stuck here cause i paid last time coming here read more