I am always disappointed when I get food from this location. I have tried to give them chances but yet again I am sorry I wasted time and yet again did not get what I asked for. Why is I it sooo hard to get an order rt. SMH sad if there were a rating less than one star it still wouldn't convey how I really feel about this location. read more

This is the most disorganized place. I ordered online over an hour ago and food is still not ready. They apparently ran out of mild sauce. How does a wing place run out of sauce on a Saturday night. I will never order from this place again. read more

Visited here for lunch last week. Got a combo of wings and veggies. I liked they split sauces even with smaller orders. I had the hot and the cajun. Wings came out in 6 minutes. Service was good. Wings were very good. Hot, crispy with a nice coating of sauce. Hot wasn't too hot. They have hotter flavors if someone wants it. I had a great experience here and will be back. Only reason I give 4 stars and not 5 is because I had several of the wing parts break. Other than that it was great. Next time I'd get the fries with wings and order a side of veggies. The amount of fries they give on a combo doesn't even compare to the amount of veggies you get in a side. read more

If I could give 0 stars I would! I placed an order online, was given a 63-68 minute wait time. Arrived at the restaurant after that time, followed the online steps by letting them know I was there, and waited in my car, as stated until they texted letting me know my order was ready. 10 minutes later, I go in the store because I still haven't received a text. Come to find out, they didn't have my order (either didn't make it or gave it away, idk) so I asked for a refund because they were closing at this point (breaking equipment a apart, cleaning, etc.). A manager named Eric, told me he couldn't refund me my money, and that I would have to come back the next day for a refund. I told him that wasn't acceptable, even offered solutions besides me coming back the next day with an entirely different crew, trying to get a refund. Mind you, I followed their protocols and didn't receive anything, not even an apology. Long story short, Eric became rude and disrespectful so I was rude and disrespectful back. He then called the police because he was refusing to give me my money back. This is a manager who didn't have the skill and competence to come up with a better solution. The police arrived, and while I'm speaking with the officer, Eric comes from the back, on his cell phone and said ma'am the district manager Rich just issued my refund. The next day I filed an official complaint online and called customer service. The district manager Rich, called with the same stank energy, basically "checking me" because Eric had told him I was a belligerent customer and according to Rich the district manager, Eric did what he was supposed to do by calling the police because I was being threatening (literally asking for a refund, and getting loud when his manager thought it was ok to get loud with me first). I let him finish "checking me," then I asked if I could speak. I let him know I didn't like his tone or the fact that he initiated the conversation completely one sided. After I explained my version of the story, he apologized, informed me he issued the refund, and stated he would talk to Eric. This would have been fine, had Rich been as open to listen initially instead of thinking he was putting me in my place (that was the tone and vibe when he first called me). Rich stated that particular store has a lot of customers who complain etc. that statement let's me know there was some prejudgment on his end. He also stated this is not discrimination because he's in a blended family and has a black son. Eric, the manager who called the police stated he has a black fiancé when I pointed out this culture of white people calling the police on black people for nothing! Apparently, they both think that because they have ties to black people, they can't be racist, or discriminatory. I guess they missed that big time KKK leader who has a black wife and biracial children during all these BLM protests. Apparently, I fit the description of other complaining customers, even though my complaint was super valid, and despite the long wait, I was calm and patient until Eric thought he could talk to me however he saw fit. I'm very disappointed in the lack of conflict resolution, lack of diffusion skills, and lack of professionalism on both Eric and Rich's part. Customers don't have to be professional, employees do, and I'm always respectful unless someone is disrespectful to me. read more

I am beyond ecstatic that Wingstop opened nearby!! For any wing-obsessed fans like me, you'll sure love this place :) First off, this restaurant looks the same as all the other Wingstops. The inside decor is filled with wooden chairs and tables, with a bunch of aviation decorations and Wingstop logos all around. I typically order the 10 piece classic (bone-in) wings with teriyaki and lemon pepper! The order came out suuuuper fast, even with 4-5 guests in front of me! The teriyaki is not your typical teriyaki sauce. It's less sweet and more tangy. The lemon pepper is my all-time favorite! It has the perfect hint of zest without being too overwhelming. Better eat it quickly though because the crunchier, the better! :) I've also tried the hot, garlic pamesan, and atomic flavors before. The hot wings taste like your typical hot wings from any other restaurant. Nothing too special. The garlic parm flavor is a little too oily for my taste, but if you're a garlic lover, I say just try it out! And for the brave ones, try the atomic! I'm usually a huge fan of spicy, but the atomic is just too much! My lips burned like a thousand paper cuts after eating one wing, and I'm pretty sure I suffered from gastritis for the next few days (okay, maybe not THAT dramatic, but ya get the idea)! It's a fun flavor to dare your friends to try :) I also recommend getting a side of their fries! They're lightly salted, crunchy, and just all around amazing! I'm definitely going to be a frequent customer at this Wingstop. Can't wait to try out their other flavors!! By the way, a lot of customers call in for their order, in case you don't want to wait! read more

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I made a stop here to bring some food home to my house on the west side, since I was on that side of town and after having experienced the Mentor-on-the-Lake location many times growing up. I pre-ordered online with a request that the order be ready 2 hours later. When I arrived at the restaurant, the order was "lost" which took 5 minutes to find the paper, that got tossed on the bottom of some pile. Additionally, because of this, it took another 30 min for my order to be ready, since they had customers waiting already. I was not upset about waiting my turn, however I pre-ordered to avoid this delay. Once my order came in, I double checked the wings and noticed that I was given the wrong 2 sides (beans instead of fries). The cashier refused to correct this for me, and said I could purchase the fries if I really want them. I will not be going to this Wingstop location again. read more

Took 45 minutes for an order of chicken tenders. They were behind on the fries. When I asked for whatever was done, with no refund asked for the fries, the lady in back proclaimed she would not be rushed. I guess 45 minutes for an order of tenders is considered prompt. read more

This shop has mice!! Ordered food online. It was 20 minutes later than the estimated time. I'm understanding about that during these times. Lady at the cash register was pretty rude about the food not being ready, but I understand it's a tough job these days so I brushed it off. What I'm not so understanding about is the dead mouse stuck in a trap in the corner. Absolutely disgusting. read more

Cashier was very rude to a customer over the phone when the older lady came in for her order the cashier continued the rudeness. I waited 30mins for 2orders of 10pc wings and fries... read more

This establishment is the freaking WORST!! I ordered online it said the chicks would be ready in 38-43 minutes. I gave them 55 minutes and when I get there the food still isn't ready.. the cashier tells me that she doesn't make the chicken so she has no control. This shiggidy is complete UNACCEPTABLE!! I understand restaurants get busy, but come on. We've got to freaking do better.. read more

Frankie and I believe her name was Sasha was so great. The food was great and the crew had positive attitudes! Great customer service.

I'm very impressed with this WingStop. My family had never been to one before, so they needed a bit of understanding on how the place worked (how many flavors you can get based on how many wings you order, etc). The staff took plenty of time explaining it all professionally. So we ordered. We ordered the 40 wing family pack with 4 sets of different flavoring. About 15 minutes later, we got called up for our order. Turns out, someone else had taken our order by accident. They showed their remorse for their mistake and quickly fixed the issue in about 10 minutes. And it was worth the 25 minute wait !! The Parmesan flavor is amazing. The original flavoring is pretty good too. The Honey BBQ was very delicious (my favorite). The Hawaiian flavor was fantastic too (sweeter sauce). Even with the little error, I'd have gladly waited double that time for these wings. They were that good. If you're a wing lover, you must check this place out !! read more

Visited Wingstop today. Found out they have changed the menu to no longer carry baked beans and coke slaw.Both were very good, I don't know why they would change a good thing. read more

I have no idea where to begin with this one. Service is overall bad. Walked in to maybe 20-30 ppl waiting for food. Order after order had to be check for accuracy, making the wait even longer. Fountain machines were out of order but that was the least of the problems. The restaurant didn't look under staffed but it felt like It was. Clearly pointing towards a problem with the operations and processes that would make them efficient. The menu isn't grand, it's wings and fries. Even if every order is made fresh, that shouldn't be a problem. There were individuals who had waited an additional 45 mins after call ahead/ online ordering. The staff seemed overwhelmed with orders. However i think you can blame that on the operations and processes used at this location. Highly unlikely I would recommend anyone to return to this location. read more

The food is getting better, the place looks cleaner and the staff has been friendlier. Idk what you guys are doing but keep doing it!

quickest wingstop i've been to in a while, i barely waited 9 minutes. the food was really good, especially the cajun corn. fries were a little too salty but the wings were very tasty. will definitely be returning and highly recommend this wingstop location. read more

The service at Wing Stop was great! My kids absolutely love the wings. Ordering was easy and service was prompt in comparison to other eateries in rge area. Go wing stop read more

I use to frequent Wing Stop in Arizona but I hadn't been to this one yet. I had a great online order and pick up experience. My Gamma wanted wings so wings is what she received. The website wasn't as easy to navigate but once I figured it out the wait time was reasonable and Gamma said the wings were good. Next time I want wings I'll definitely go here. read more

Wings were awful. Fries were soft wet and cold. We didn't receive our sides. Didn't receive all our wings. Might have saw a hair

Terrible customer service missing items from order loud rude workers were ont be returning to this location

This place has gone way down hill since the opening. When I first came here food was delicious and customer service was great. Now a couple years later food is not the best. I've been here 3 times in the last few months and the wings are to hard and the taste of the wings taste like old grease. I've given up on this location if you want good wings go to Mentor. Bye Bye to this location. read more

I shouldn't even give them a start. We waited for an hour and a half with our online order and they were letting people in with no masks. Horrible Wingstop. read more

The concept is great--in and out place to get wings. Prices are alright too. I'd heard good things about Wingstop so my friend and I decided to go on a Friday night. Our first mistake was not just ordering online. They seemed overwhelmed with online orders so our order took like 30 minutes (instead of the 18 quoted...which, ok I definitely understand). I think they just should just not let people eat in since they are not set up for it. There's tables but only one roll of paper towels at the front and no wet naps or anything. They also seemed to have a shortage of trays so basically I just tried to not mess up the table. At the end there was no trash can, so the lady working there just took our trash from us. I think if they were to go to take out only they could spend less time worrying about the dining area since the kitchen is clearly overwhelmed. The wings themselves were alright. I got the boneless ones (garlic Parmesan and mango habanero) and they were ok, but my friend got classic wings (same kinds) and they were...not great. She's a lover of wings and left disappointed. The fries were actually good, but like...if your whole thing is wings... you need to do better than just alright. I like the concept, I like that you can do split sauces and they have combos, but something needs work. read more

I can't even comment on the food because I wasn't able to place an order. I called the number listed in my maps and on google and got a full mailbox. I tried to place the order online and it wouldn't accept my payment method. I'm so beyond frustrated and if I never eat here again it's fine by me read more

My husband and I decided to check this spot out because we were in the area. The young ladies at the counter were very pleasant and efficient. The food is good, especially the lemon pepper wings. My only concern is that the chef was dropping wings in the grease with his bare hands. When my husband commented about it, the chef put on gloves. I will not boycott an establishment just because one person was off their game BUT please get him together. Part of the charm of an open kitchen is being able to see your food being prepared fresh. Let's try to do that AND follow health inspector guidelines. read more

Worst customer service ever. Didn't even apologized for late order. I waited for more than an hour to pick up my order.

Horrible customer service. Need to learn how to communicate better. The woman was rude behind the counter. There was no system to get people their food and the phone was busy so you could not get through. Will not visit this location again. read more

Last time for me also. Over 1 hour from placing online order to get the order. Got there when time stated was and waiting over 35 minutes in store. Asked my name 4 different times and nothing. The service was pretty good if you walked in and ordered you waited no more than five minutes must not have been the right color if you know what I mean read more

Wanted to give this place some credit. The staff was super friendly and efficient, the wing were big, crispy and delicious- we will definitely be back! read more

The food is good but the pain involved in getting to it is excruciating. This is probably the third straight time my order has been at least 40 minutes past the time promised, and this time, they had my name on someone else's order. So I had to wait an extra 30 minutes or so for them to cook the correct order. It's been an hour since I went online and I'm nowhere near eating. I may be filing for a Wingstop divorce. read more

Horrendous service and the employees come off as racist. Every time I order online and I go at my designated pickup time. Not once has it been ready when I was told it would be but every customer, that is not white, that walks in and places an order, gets their food first no matter how long I waited. Last night I waited 54 minutes past my quoted pickup time while 9 other customers came in and placed To-Go orders and got their food before me. read more

The service is laughable. "18 minutes" turned out to be an hour and 10 minutes. No apology for the long wait, and overall just had an attitude. read more

I was happen to see this back in the neighborhood, but the longer this place is open the worst the service is. Why place an online order if I am going to have to wait 30+ minutes for my order to be ready? That is not pickup service. I ask a question, and the female with the terrible attitude ask for the name on my order and never answers the question. Wings have always been great, but more frequently I hear others bringing their food back or expressing immediate dissatisfaction. Previous manager demanded and delivered professionalism and perfection on all orders and interactions, but I have not seen him in a while. This is a neighborhood spot so my family has frequented this location before the renovation of cedar center, and now. This place unfortunately is getting to become more of a hassle to continue patronizing. read more

Today we visited Wing Stop on Mayfield. The online ordering process was easy. However our order was not correct!! They attempted to fixed and still got it wrong. While the cashier was polite about it. She seemed as though we were bothering her. It's Sunday and no football games are on their TVs. Smhh read more

I am so torn. I very much would give this place a five star rating for the wings alone, but I cannot do that because of the restaurant itself. Please allow me to explain. The manager or owner (I am guessing he was one or both) who rang us up was really not very nice. He rang us up and it was just the two of us and I thought (and so did my friend) that he had said $27 so I asked how that could be correct and instead of simply going over the order with us he became very rude. When I realized I'd heard him wrong and he had instead said $22 I apologized, but he just gave this grin like ya whatever. Then after saying two or three times the order was for here it of course was bagged up like it was to go (not to sound overly paranoid though I do wonder if that was on purpose). And have you ever been to a wings place that didn't have wet naps? I asked the other cashier - a very nice young woman and she said ya I know can you believe it which honestly I could not. If this is some backwards way to save money well give me a break. Plus there was not a single garbage can to throw anything out so we ended up leaving everything on the table when we left only to realize there was a garbage can outside the door. WTF? Now let's get to what was right and I do mean oh so right. The wings are the best I have ever tasted. I got a medium bone in combo and for the two flavors I chose Mango Habanero and Louisiana Rub. Both were excellent. The Mango Habanero had lots of kick, but with the sweetness of the Mango it paired together perfectly. It was the Louisiana Rub though that will have me coming back (though I really think I will find another location because this one just wasn't very well maintained or managed). The Louisiana Rub was beyond exceptional and I haven't been able to stop thinking about them since I ate them a day ago. I also think for the fries, which are also quite good, they need to offer malt vinegar. Of course for a wing's place that doesn't think enough of their customers to offer wet naps I'm guessing the last thing they're going to do is offer malt vinegar. The wings were cooked perfectly. I just wish the fries had been cooked a little longer and that the person who rang us up had a clue about customer service. read more

This location has came along way. It's the best in Cleveland. Orders are fresh and hot. Best chicken ever.

Food is always good. I order here for my family often. The order is always correct and hot.

Wonderful Service every-time and food is always cooked perfectly . The manager at this location gets thumbs up Whenever I'm eating WingStop it has to be from this location hands down read more

I just left the wing stop and my experience was horrible! I'm from Georgia and the Wing stop in Georgia is 100% better. It was seven of us and each one of our orders was wrong. Fries was very salty my wings was light skinned not dark. They had to do my order over and it took them 45 mins. read more

They have a huge selection of wing that are good they also are also pretty big wings for what you pay for