Order from DoorDash vía pick up and somehow they screwed it up twice in a row. Somehow they must've given my order to someone else as I came in asking about it 40 minutes later to find it was gone. Had to explain to the cashier that DoorDash orders Can be ordered for pickup directly after they repeatedly asked me to call the customer. 15 minutes after that (while I'm under the impression that my order is being re-made), one of the cook prompts me directly and says they'll get in it right now. Seems like a short-staffed cluster in the back. Really disappointed as this place used to be quicker. Historically, I've noticed that you'll occasionally get a few extra wings in an order. This was the one time where the number of wings was exactly right... but maybe shouldn't have been after an hour of screw-ups. And to top it all off, I woke up with an upset stomach a few hours after eating the meal I waited so long for. I'll be taking my WingStop business elsewhere from now on... read more

Literally the worst service ALWAYS! I understand that most of the employees are young but there is a limit! I go in 5 minutes after the ready pick up time then ALWAYS and I mean ALWAYS they tell me to wait another 10 minutes! Such a waste of time. This last time I couldnt wait any long and asked for a refund, the manager tells me if i want to hell have to call his regional manager and it will be 3-5 business days, I said that's fine and he walks away. I didn't expect an apology because they're busy, but he could have at least said okay ill do that, instead of walking away. The staff is young and i don't expect amazing customer service but i also dont expect to wait an additional 25 minutes! read more

Besides the fact that I had to wait over 45 min for an order that was originally 20 min. The staff is always rude and will ignore you. And to top it off I had seen a cook hand picking wings and places then in to go boxes with no gloves on & personally for me waiting over 45 min to have this I'm pissed! This is not the first this time. SAVE YOUR TIME & MONEY read more

Wingstop - Half ass wings - Chicken Wings Near Me - Watsonville, California

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Worst wingstop ever they first off didnt have no card option which is normal then i go to get a drink no ice then im mad at this point then i go to get raspberry tea only water comes out so i go to get a drink from the machine they all taste bad and they only had like 8 options read more

I had ordered a carry out order, 30 mins prior to picking it up and to my dismay, I was waiting on my order another 11 minutes when I came to pick it up. To make matters worse, my fiancé was trying to spin it positively and said "hey, this way it's fresher!" It was not, the fries were soggy! read more

Wish I'd read previous reviews of this location, I would never given them the business. Staff is worthless and should be stripped of their jobs to allow another customer to go behind the counter and touch the food that I paid for over the app. The bag clearly had my name on it. When I questioned it to the cashier she kinda smiled. I informed her that I saw the guy scratching his butt in the parking lot. She offered no excuse or apology and promptly informed me that I would have to wait 5 days for my $6 refund. Poor service, poor leadership, ownership should seriously look into the animals that are employed at this location. read more

Be sure to check the bag that you have everything before you leave. Many times has something been left out only discovering after I've gotten all the way back home or have had it delivered. Don't get me wrong, if I lived close by I would just go back, but when it's a 25 min one way trip......... read more

They NEVER ANSWER THE PHONE & leave you on hold for the longest ... You would have to go in the store smh

Changed my mind when I saw every customer coming and going not wearing face masks. Think the city should look into whether their workers are complying to food safety guidelines. read more

Usually I have an ok experience here at this location but this last time was unbelievable, I order my food at 7:44 over the phone knowing online doesn't work all the time(past experience) they tell me about 15-20 minutes, I arrive at 8:30 giving extra time to show up to find out the person who answered the phone and took my order did not even submit it. They just said "it didn't print out" and I still have to wait for them to make my food. I get my order and it's still wrong. Safe to say just go in and order at this location. read more

I got wing stop yesterday and I asked for wings and corn and guess what I didn't get my corn I only got my wings I paid 40 dollars and only got my wings if i could give less than 1 star I would read more

Ordered voodoo fries, but they were prepared as cheesy fries. Returned them twice and the staff member and manager lied to my face TWICE stating the fries had the cajun at the bottom of the tray. Got home, no cajun. That second time I told them to just let me know if they were short on any ingredient, but they said no. I'm so annoyed. read more

They forgot my order that I ordered on their website, I was there for an hour and a half.

Unprofessional, music with extreme foul language as there are small children there. Workers who don't care about customer service.

First off I tried to do a call in order for pickup, however their phone was offline. While I was waiting outside to place my order, I noticed several flies. Once inside I ordered 8 rolls. As I waited for my rolls for over 30 minutes I noticed how dirty the prep area was. I saw employees eating in the prep area. Saw employees use the same bowl to season the chicken over and over again. Watched as employees went to the bathroom with their aprons on. A manager told someone to get my rolls and there was no response. This place was absolutely disgusting and should be shut down. Employees had the worst customer service, nothing but punks in my opinion! I got a refund, there was no way I was gonna eat those rolls. Maybe If I had gotten them quickly I would not have noticed the filth! 0 ! read more

How can a place that exclusively serves wings have such crappy wings?!? I don't understand. We waited 20 minutes for a small wings/fries order and they were soggy and super small. So disappointing! Add the indifference of the staff and the lack of cleanliness of the place and you get a 1-star review. After trying this place twice and having almost identical experiences, I won't be back. And that says a lot because I LOVE wings. Also note: the second order I placed I called in and still had to wait when I got there. Over the phone, I asked for buffalo wings and she said they didn't have buffalo. When I asked what the flavors were (she didn't offer anything similar), she included "hot" in her long list. I asked what flavor hot was and she said it was just the classic hot flavor. You mean like buffalo!?! She said no. Nice. I got them anyway, sensing she was just being an asshole and I was right. read more

i had a great experience here. my food was perfect and it came out quickly (ordered in store) and the workers were working extremely hard. i applaud this wingstop way better than my usual spot! read more

Our previous order was missing veggie, I called them today to be careful and thistle the deliver was missing French fries. I don't understand how they stay business! Zero stars read more

The service is great every time! I usually go around lunch hour and even then my meal is always prepared on time. I can't emphasize how friendly the staff is! Also food is great! read more

Probably the worst service ever! Andrea had the worst customer service! She had such an attitude and basically snapped at us multiple times. We called in an order 4:37, we were still waiting until 5:50. They were basically mad at us for ordering when they weren't even that busy. Don't recommend! read more

Order mango habanero, Korean bbq and my wings were super dry couldn't even swallow them. Never buying from here again! I usually purchase from Santa Cruz, those wings are drenched in sauce! Which is fantastic read more

Wingstop - Chicken Wings Near Me - Watsonville, California

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This location should be shut down. The health department needs to inspect ASAP! I went to pick up my replacement (they messed up my original order) 35 minutes after speaking to the "manager" over the phone, who has a very difficult time communicating. When arriving 3 guys were standing near the fryers, when approached by the "manager" I told him I was picking up the order replacement we spoke about on the phone. He acted like he wasn't sure what I was talking about??? Really??? Then says let me get that for you, he all of a sudden knew my order. Goes back to the fryer area speaks to the cook, the cook shakes his head throws the bowl he has in his hand and storms off angry. The "manager" opens the fridge/freezer starts tossing wings in a fryer with the same set of gloves he just touched the register with. Disgusting... so the cook comes back clearly angry tossing everything he touched around, dirty bowls to coat the wings were making a mess. I looked at the floor there were wings, fries, spices & coating all over the floor, clearly from before I arrived. Was finally able to get the "managers" attention & asked him if that was my order he just put in the fryer. He says "yeah" I told him I called the order in 40 mins prior, and he says "No you didn't" again really, I said I'll show you my phone. He looks nervous because he just kept lying but by that time & seeing the filth of the cooking area & of the cooks actions, there was NO WAY I would feed my family anything from that kitchen. Not only is there's a lack of cleanliness but the cross contamination & lack of COVID procedures by the workers, there is no way I would ever get food from this location ever again. Good luck to anyone who eats anything from this location. It does not even deserve one star, disgusting. read more

Terribly slow EVERYTIME, they always forget orders, never get it right. Don't waste your time with this place. You're honestly better off driving to gilroy and I'm not even kidding. One kid messed up my order and said next time just ask for free food and they'd remember me, yeah right. They'll tell you 30 minutes and when you show up they'll say you're next and make you wait another 30 minutes. I don't blame the employees, whoever owns and manages and supervises this place is a complete joke. read more

Very good service each time I have visited the Is wingstop. Food is always hot and delicious. Will be returning! read more

Horrible, slow, ridiculous!!! Waited 40 minutes, because kids wanted wings, left, came back, still no wings, no food. This is what happens when young children are in charge! No order. Now they say the wings need to be sauced...,.money back!!! Never come here again. read more

I placed an order online and I was given all the flavors I did not order. I was also given Blue cheese instead of Ranch. I am really disappointed, I was really looking forward to lastnights meal. read more

I entered about 4:20 pm, ordered about two sandwiches and fries just that. Right of the bat, our host Michelle had a very unprofessional attitude towards me. She then went to the back to what seemed like she was messing around with her co workers after taking our order. I waited for her to return so I could ask how long the wait was going to be and she said 25 minutes. I then Returned after the 25 minutes asked for my order and didn't get a response 7 minutes in another employee asked me to go to the register to ask about my order and then she told me my order wasn't printed and that they didn't get it. They then told me it was going to be another 10 minute wait, only for them to take until 5:13 and they still messed up my Oder. I asked for a refund only to be given more unprofessional and unwanted attitude. read more

Placed an order online, still waited 30 minutes after my order was "completed" with their given time. Wings had no lemon pepper flavor & were extremely greasy. Very unsatisfied with the service. read more

Wingstop - Extremely greasy wings, no lemon pepper flavor to the wings - Chicken Wings Near Me - Watsonville, California

I ordered some chicken wings to go. And it took so long to get my order... The taste of the wings was so sour, salty!... I took them back and told them it's not eatable!.... They didn't offer me any replacement. So I left the wings there. read more

(This specific location is literally a lawsuit waiting to happen..) from the floor being so greasy you could literally see the grease on the floor, The employees literally blaming other shifts even though it's 4 PM and they're talking about the night crew.. Too literally then picking noses and no washing hands to mopping the floor and not washing hands, using cell phones and flirting the entire time I was there eating.. The employees were very nice just no common sense.. no protocol for hygiene at all.. The chicken wings were over cooked and lukewarm by the time we got our wings/order.. I even heard them talking about one of the regulars about how he always smells like alcohol everytime as soon as he walked out of the door.. and this is probably my third time dining there I'm never going back and I've never spending another dime definitely needs help.. Poor management poor supervising and poor hygiene and poor cleanliness.. I Hope y'all figure it out.. read more

Wingstop - Grease is very dangerous - Chicken Wings Near Me - Watsonville, California

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This was my 1st and last time ordering from this restaurant. Ordered online and was given approximately time ready 16-21 min. I arrived about 25 mins later and order not ready. It took my order from ordering to wait time 1 hr. My chicken was cold in middle, fries were chilled in middle and greasy, unsweetened tea was sweeten. Basically, threw out my whole meal. And, short my chicken order. Never again will I order from this company. Did the survey with all dissatisfactions and at the end received a coupon for fries. It went in my garbage can. read more

The staff are friendly. They ended up giving the DoorDasher the wrong order and my boyfriend had to go back and exchange it for the right one. Went later to get some for me and my friend and everyone was on break by the tables they did greet us and help us but ended up goofing around in the bathroom and by the tables which is very unprofessional where is the manager and why can doordashers just grab orders from the shelf's just because employees know them that's how orders are mixed up well anyways got my food and it was ok not the best the wings were very dry and didn't have a lot of meet today them and frys were good but could have been better also the soda machine had very little soda flavors and their was no ice do better Wingstop read more

I usually love Wingstop, this is the first one I've tried since leaving Texas. As soon as I walked it I had terrible service. The wings were disgusting. I had Hawaiian which looked like they were just dipped in McDonald's sweet and sour sauce, I also hat the mild wings and the hot sauce that was served with it looked old , it was actually separating itself ( much like oil and water do I a cup) horrible don't come here. I was wondering why there was no one in there, now I know. read more

I get that it's the only place to get your wings, fries and a soda for a good price. But honestly there is a lot that this establishment needs to do to organize themselves because it's VERY HECTIC. Especially check on who they hire because if someone is just gonna be checking on their phone all the time and standing and talking with their co workers then why work? There is no trash can outside next to the soda machine where the condiments are which makes a customer just leave their mess at the table this would be easier for you guys so you just come out and clean the tables. There's one cashier and the rest is kitchen staff which my question is why does it take over 20 minutes for 1 combo? I usually receive my order after 45 minutes I get that it's all fried in oil and it definitely takes time to fry obviously but if you go back and fourth, consistently , non stop- the job can be done faster. I keep coming because it's great food just the service from some employees can improve and make it easier for themselves and especially prevent complaints from customers because there are people who walk in and are loud and would definitely not be afraid to speak their mind and probably verbally abuse a young employee. However I'm not that type of person I just want to say I hope the owner of this franchise can make some actual changes on who they hire and actually wants to work. I also want to say that since Door-dash/Uber eats has taken over this town there should be a person designated to deal with that and the phone calls for the future because like I said it is very underwhelming. Then one cashier who is only designated to clean tables and take orders . The rest kitchen staff. I see all those door-dash bags and mobile orders and it's ALOT definitely. There is 100% potential. I also want to point out that they should wear gloves if they are going to be touching the food item bowls or when putting them inside into the to-go box. read more

Yum. They are open late and have cheese fries. I like the mild, Louisiana and lemon pepper

Just as everyone says; absolutely terrible! They always get our orders wrong. Tonight, apparently they didn't have fries?? So instead of telling us that when we went to pick up our online order, they just gave us more wings, which we didn't find out about until we got home. They mess with order accuracy almost on purpose. No fries? Ok, maybe tell us and give us the option of something else or a refund. Don't just throw in extra food instead of what we order and not even inform us. Incompetency here is mind blowing. read more

I wish I could give this place 0 Stars this is the fourth time I've been there and gotten home and my order was wrong not only did I go back and have them remake my order again this time but got home and my husband started eating his wings and there was hair in his chicken wow read more

I went there craving some wings i opened the box and they weren't cooked right . I opened this one up and this was in the wing . so so nasty won't be craving from wing stop no more read more

Wingstop - a nasty wing so disappointing. - Chicken Wings Near Me - Watsonville, California

Payed for sauce for my online order twice and never gotten any the first or the second time.

Food was okay, but every-time I DoorDash something from there , they never put a speck of seasoning on the fries!!! Not even being dramatic, zero seasoning even when I put extra seasoning on the options . read more