Awesome place Huge selection…read more Employees have the knowledge to make sure your comfortable before you purchase something

Huge store with all the things you could imagine needing for the outdoor. There's a wide range of…read moreitems there from fishing gear, shoes, snacks, to camping gear. For how large the store is, finding someone to help was a bit difficult. Christmas time is fun there. They have a Santa's workshop situation where you can get a free picture with Santa. Who doesn't love Santa? There is a walk up line and you can also make a reservation online to take a picture as well.

Really great variety and selection. The value there is none because the prices are astronomical and…read moreoverpriced. The customer service was good. Lots of parking located at the Tacoma Mall on the south side great variety some things I hadn't seen before. Definitely worth checking it out.

I looked everywhere for a pair of Grey Nike Sweats for my grandson for Christmas. He wanted a…read morevery specific style. Looked at the brand website and every other website that carried the brand . No luck! As a last ditch I called Dick's Sporting Goods in Tacoma. I was lucky enough to reach Brie. She stopped what she was doing and went to search the shelves. After many minutes she returned to tell me that she had found a pair in his size that had slipped down from a shelf. They were probably the only ones in the store. Thanks Brie! You really went the extra mile.

I've been coming here for years, in fact I worked right next to them for 9 years. The customer…read moreservice has always been easy to deal with. I had an issue just Tuesday and Kim in the shipping department took care of it for Ina timely manner & really showed up for me. Her customer service was top notch!! Thanks Kim for helping me out with my issue and making sure I didn't go this weekend without what I ordered! The value is good if you need extra deals I suggest ordering through Walmart. Don't hate me but it's true!!

The folks at fishing counter are overworked and too busy or just plain rude you pick. The…read moredownrigger service is a blackmail service they will move you forward for a price. The store is disorganized with items split up so you have to walk further for impulse buys not costumer convenience and they have any veteran benefits no discount nor evan a parking spot yet they commonly park promo trucks right next to the front door.

Horrible store with horrible management. They waste people's time, advertised a product would be in…read morestock and did not inform me you could reserve through phone, instead I showed up early and was denied product. They cater to scalpers and have no actual reservation system other than phone calls which can be faked. Shop elsewhere where they value actual customers, foot traffic and repeat customers mean nothing here

*Business itself is good, whenever I've gone here staff is helpful if I have trouble.*…read more Not sure where else to put this, I can't find anything on security for this parking lot, but I work graveyard and needed money out of the ATM (*right* outside Big 5). No signage saying no one in the parking lot after a certain time, *nothing.* light comes on and suddenly a man on a speaker says I'm "trespassing and have been recorded." I'm sorry, don't have an outside ATM then - honestly. This has never happened at another ATM in my 30 year life-span. If you can't be bothered to even put a simple sign out, don't have something on your lot that's accessible past business hours. Plain and simple unjustified to accuse people of trespassing when they *haven't been asked to leave* and *again no clear signage saying you cannot access to ATM in this timeframe.* The dude on the speaker was obnoxious about it too. Whoever your security is needs to relax and get some proper signage at *all* entrances. I was just pulling out money for my fucking rent at an outdoor ATM.

I went in because I noticed the clearance sale on the window. I first asked the lady was the candy…read moreon sale. Yes, she said some of it direct me to nothing. I'll grab some Eminem's opened it up and get charged full price lazy unprofessional and don't even wanna see or come back to that store again. Hope they go out of business soon.

My girls start tball soon & as a first time tball mom, I had no idea what to get. The sales…read moreassociates helped me so much with getting cleats and mitts, it was a breeze! I even when back the next day for pants

Amazing experience here! I love browsing REI but recently had the need for some help with a roof…read morerack. I purchased the wrong kind online and had to return it, and Brandon walked me through everything and since they didn't have what I needed in store, he wrote down all the models and skus needed for me to get the correct parts. It was so nice to get such customized service! Love that there's still employees who know their stuff. There's also nice clearance and last-one deals here. Haven't had a bad experience!

I stopped in looking for a new packable sleeping bag to take to on the WA BDR and various other…read morecamping adventures where weight and space are limited. I was perplexed on which item to go with when #SleepingBagSavior, Michael, came over to offer advice and assist with guidance. He was very helpful as were several other associates. I enjoyed our shared discussion over the love of great quality gear and the outdoors. While the bag cost was on the higher end, it's a very high quality bag that will be versatile for many years to come. Thank you sales manager Michael!

My kid is a lefty and, no joke, this was the only place within a 20 mile radius that had supplies…read morefor her. I've always found what I needed and been shocked at what else I've left with too. Pricing feels fair, and I've never had an issue with customer service. They tend to be on the quiet side, but frankly I prefer that... and they've always been ready to help when I ask!

I love it even more every time I step inside. The store has this perfect blend of nostalgia and…read moremodernity that draws me in, making each visit feel like an experience. The collection is not just limited to high-end gear, but also features limited-edition pieces and retro items that take me back to iconic sports moments. Even though the prices are high, I feel like I'm investing in something timeless--whether it's a beautifully restored vintage basketball or a rare pair of sneakers that I know will last for years. The staff is always knowledgeable and passionate, and their enthusiasm only adds to my love for the place. It's more than just a store; it's a treasure trove that keeps me coming back for more.

These guys and gals ROCK Just purchased new snowboard…read moreand gear for my teenager, second time doing so, older sibling got his last year. The staff are very knowledgeable, friendly, and attentive without being pushy. Once we made our purchase, they assembled ans setup our boards. Being a few moths out of season, we got a GREAT deal. They have boards and skis with all the accessories. They also offer seasonal rental which is awesome when your kid is still growing. The price for seasonal rental is very reasonable, you'll make it back quick, when you consider the price of the seasonal rental is anout the same as a day rate at Crystal or White Pass.

Buyer beware: There is no boot return or guarantee. Worked with salesperson for over an hour to…read morepick them out. Rode them once. Hated them- hurt terribly. We went back in, explained the discomfort, etc. and was told we purchased the wrong size- nothing they could do except sell us another pair and to try to put them on facebook marketplace.. long time customer- I will never buy from them again.