Great store! Staff was very friendly and helpful. Would highly recommend, so much better than all…read morethe crappy big corporate shoe stores!

This place was amazing! I went with my parents who are older and have a lot of foot issues. Nicole…read morewas great at listening to their needs and made suggestions based on that feedback. Lots of different brands and a super staff!

It was over all a pretty good place and high quality things, but it was A little over priced. And…read morethe service was good!

BOGO1/2off sales as well as clearance items make buying shoes there perfection at Famous Footwear…read more The store is laid out in an easy to find layout (mens on the left, womens on the right) with a place to try on in the back middle. Though cashiers can often be hard to come by, there is no lacking of customer service throughout the store.

Walked in the store i was greeted immediately, I was looking for sandals, overwhelmed with the…read moreselection as there were many to choose from, and to top it off they were on sale. Had an amazing experience, definitely will be back in.

This is by far my preferred store for buying shoes because of the excellent customer service…read more Tamera in particular is knowledgeable and patient, and her behavior seems entirely guided by the best interests of the customer.

Like a toy store for makers --- so many weird wonderful useful things at great discounts.read more

I got falsely accused of shoplifting because of how I looked. Guy wasnt even near me that signed…read morecomplaint, it was a woman. I refused to talk to anyone or turn out my pockets without a lawyer, police and proof on video tape. That was the only way they let me go. Cost me a whole day at police station, but now im suing their ass off. Do not shop here if you are a young woman. They are suspicious as hell, no training in shoplifting and will call cops thinking you stoke a $5 item. Who are these people????

I have been to this branch of the chain a few times and have no complaints. The last time I was…read morethere about a week ago they were limiting the number of people in the store. Someone outside was joking about possible reasons they were doing it, but I assume it is the recent surge in Covid. At least I think he was joking. Because of the success of vaccines and Paxlovid in slowing down the spread and reducing its impacts, I think some people believe Covid is finished rather than that it is now like flu strains. Anyway, the wait outside the store was short. I tend to shop more closely in the Home Goods section rather then in the clothing, unless there is something in particular I am looking for. They sometimes have surprising items for sale, such as the time we found our brand of decaf coffee at a great price. The variety of decaf available at warehouse stores can be pretty limited, but if you have a Kurig you are made in the shade. They must sell a lot more of it and make more profit. So i don't shop at TJ Maxx regularly but I like stopping in occasionally to see what they have at that particular moment. It helps me miss Zayre's less from when I went to the Broadway Shopping Center decades ago now.

Love prices on product good bargains for upscale items; excellent choices in variety of items,…read moreexcellent service, personnel very nice

Store is not clean, the staff are more interested in talking worth each other than helping or…read moreorganizing and the management is suspect at best. Ordered (prepaid) in something out of stock, it arrived to the store and was the sold to someone else. Double sale. The prepaid special order section is separate from the rest, item,s arrived bagged/tagged and hold for the purchaser. How this happened is beyond mine. The manager of the section said oops well it is gone now. I can order another, be into the store in 4-5 weeks. I drove a 3 hour round trip to pick this up. Needless to say, it was frustrating and I make no special trips or attempts to shop here an longer due to this and how many times you have to circle the store to find someone to help with the floor stock.

My partner and I go to the Bangor Mall sometimes, not just to gawk at which storefronts have just…read moreclosed, but sometimes because we actually need clothes and for some reason we think that there's a retail establishment in Bangor that carries clothing that is appropriate for someone under 60 and actually fits us. Wild, right? The clothing carried at JCPenney seems more like something my grandmother would wear- shorts with a 9 inch inseam, dresses that look like giant bags, and lots of T-shirts with patriotic and otherwise vapid slogans that someone's older relatives might wear on vacation in Cancun or more likely when dropping a bundle at the casino downtown. Nevertheless, we generally go on a pass through here to see if there is anything that could possibly work for us, because pickings in Bangor are SLIM. Last night, we came through (I swear we were the only customers in the store!) and were greeted by a blonde woman at one of the desks as we were walking by. She asked us if we needed help (we let her know kindly that we didn't), but then, as we were already walking away, she started shouting at us asking if we had signed up for a JCPenney card. And she wouldn't take no for an answer! We both remarked to each other when we were out of earshot what a creepy interaction that had been. We rounded the store and for some reason (I don't know why) started checking out bras to see if there was anything that would fit me. In my band size, there was nothing smaller than a D cup (I'm an A), and a lot of the underwear looked again like something that your grand- or great-grandparents would wear. I am so tired of not being able to get women's shoes that fit me, or bras that fit me, or jeans that fit me at businesses in town. I am so tired of being told (as I have by associates here in the past) that I can "order it on JCPenney dot com" because apparently my sizing is too out-there to carry in stores. If I'm coming into a store, I want to buy some clothes and wear them today. I want to feel how the quality is and see how they fit my body. If I am going to order clothes online, I'm not going to get them from JCPenney dot com- I'm going to get them on Amazon. The products that JCPenney carries tell me that they don't think that people like me or my partner should exist. Why should we give them our money? I'm just waiting at this point to see whether JCPenney or the Bangor Mall folds first. It's like this store doesn't even want to stay in business.

A young lady by the name of Kristen was very helpful and friendly when helping me find the right…read moresize boots for my daughter.

This place is HORRIBLE - DONT shop here - My boyfriend got me a pair of boots here for Christmas,…read morewhen I opened the box there was a stain on one of the boots (he never looked at them just grabbed my size) - so I had him go in and try to exchange them on December 26. They didn't have them in the store anymore, but said we could order a pair that would arrive at our house in TWO weeks. Two weeks seemed like a really long time to get my Christmas present but we decided to go with that option. They took down our number and said they would call with tracking information. Two weeks later we went in and asked for an update, and asked why no one ever called us.. they took down our number again and said they'd call on Monday. FOUR weeks later, still no boots and still no phone call. We went in to the store and they said we were misinformed, that it's 4-6 weeks not 2 weeks. They couldn't get the tracking information because it was a Saturday, so once again they took down our number and said they would post it to their bulletin board so that someone would ACTUALLY call us this time. Now FIVE weeks later, still no boots, still no phonecall. Called the manager of the store and they said they'd call back in 15 minutes after they talk to the distribution center. A few hours later, the distribution center called and said they got an 8 and an 8 1/2 so they had to reorder it, and suggested if I didn't want to wait any longer I should call the Bangor store again and have them cancel the order. After FIVE weeks of waiting. I can't believe this place!

Is walked in to buy a bunch of clothes . I walked in without any cash in hand. Upon checking out -…read moreI was told $30 cash was available and I opted to put some on my clothes. I had $9.00 left and was told to return on Sunday. She handed me a $30 kohls cash. I went back and went to Sephora so I can spend kohls cash if $9.00 & my new Kohls cash of $30.00 for buying a bunch of clothes. The girl called manager Ben over and he kept insisting I must have changed something or returned clothes and REFUSED my kohls cash of $30. At no time during my encounter didn't manager try to look anything up - just stood there shaking his head saying "You must have returned an item- Where is your receipt for all the clothes you bought the other day" - So now I have to hold a receipt in hand to prove I spent money in Kohls. He argued back with me - no offer of anything -- basically cold and stood his ground as if I was lying and I even said - "why are you treating me in this manner? I'm not lying" Again - totally refused to do anything else and was not professional and condemning "HAVE A NICE DAY" UNPROFESSIONAL JERK- I called & sent in a formal complaint - no phone calls this so far..... no calls .... The Sephora Store worker was sweet and nice but had no clue on products I wanted. She has no idea what the texture spray is from Wow -- and I also wanted a facial cream and she wound up giving me a product was very very expensive without giving me a price. Many other stores have better quality goods. Don't let people talk to You like you're garbage.

They have changed their returns policy, and their pick-up policies. Pickups are no longer brought…read moreout to your car. You must go the back of the store where hundreds of pickup orders are wily-nilly in bins. They are also the Amazon location for returns. This, you can plan on a very long and aggravating wait.

Had a recent experience with Fred! Wow was he great! They price matched a pair of shoes to with…read moreDick's Sporting Goods. AND!! He gave a military discount on top of that! Amazing customer service and a HUGE kudos to Fred!