So my drain decided to throw a tantrum, and my first plumber quoted me $350 just to snake it. Enter…read moreBoothe's Heating, Plumbing & Electric, who swooped in with their "83 or Free" special -- and didn't charge me a dime for the initial visit. Yup, free. Before every appointment, they send a text with the tech's name, photo, and even a little bio including their hobbies. It's like getting a match on a dating app, only this time the person actually shows up and fixes the problem instead of ghosting you. The first visit didn't clear the clog, but the next day another technician came out and patiently explained everything. Both were courteous, on time, and really knew their stuff. And while Yelp loves photos, trust me -- nobody wants to see what was blocking my drain. That's a whole different genre. Bottom line: Boothe's brings personality and professionalism to plumbing. They made an unpleasant situation downright educational and pleasant -- and that's a rare gift.

I called Boothes to inquire about their hot water heater program. I explained that Boothes did not…read moreinstall the unit, my brother did 4-5 years ago. I literally waited all day as the appointment window was 9;00 AM to 4:00 PM. guy shows up at about 2:30, takes one look and says "we don't drain plastic drains!" What? Why? Someone might have explained that when I made the appointment. "We don't service equipment we don't install." What? Why? "Let me get a picture first." Why, you're not going to service it! "Just to prove I was here." Good-bye. Waste of an entire day. Boothes reputation with me has declined very quickly in the last 12 months. Now they even have AI answering their phones. Very, very disappointed by this company as I have shared their contact information with so many people.

After cancelling a very expensive service contract with SMO, we switched to TN Bowes due to their…read morelow price, pleasant no-pressure customer service, and smaller, home town feel. Had to wait over a month for the 1st visit due to their popularity and COVID precautions, but the wait was worth it. The service pro who visited was professional, courteous, kept the area he worked on super clean, and gave us a strong sense of confidence in his expertise. He was able to answer our questions and took his time to ensure that the systems were running properly and well maintained.

I have two relatively new systems (1 yr 5 months) and I had TN Bowes out for an annual routine…read moremaintenance. Both systems were functioning just fine, EXCEPT for some reason after the technician left the Honeywell Provison Series 8000 thermostat started to malfunction. The next day it just went blank. (Hmmm.....coincidence or causation?....just saying) The technician came back and said the thermostat was defective and he could change it out then and there as he had one ($590) in his truck. I figured it was under warranty so why not and the technician said I would "get my money back, well most of it". RED FLAG - I should have asked for an explanation. So my card was charged for $590. The office just called and said they credited back to my card $343! and they pocketed $247!! (for "shipping and labor"). So be wary and very careful if you have hired them, but if you are not locked into a Maintenance Agreement I suggest you call another HVAC company.

Our interior unit was leaking water all over our basement. Initially I called a 24-hour business…read morethat said they'd send my information to a dispatcher and they'd send someone out. I never heard back. Early the next morning I called halls and someone came out within a few hours. In just 20-30 minutes, they diagnosed the problem (a clog of wire nuts and screws from the last person who tried to service it), fixed it, and then set it up so that should the problem occur for any reason in the future, I would be able to handle it myself. They're knowledgeable and provide good service. Definitely my goto, with any hvac problems, now.

Installed a new system. The system broke several times over two years. At the two year mark, they…read morewouldn't repair any further. Our insurance company determined it was installer error. Obviously, I can't recommend.

Probably the worst customer service I've experienced. They don't answer or return calls. I was…read morestuck with them due to my home warranty. Allegedly they have to order a part but the part is coming from Baltimore which means my system should be fixed soon right? Wrong. After having tried to contact them for 3 days straight while having NO air condition in the middle of this QUARANTINED PANDEMIC of a summer, they EVENTUALLY came to check out my unit on a Friday and stayed all of 5 minutes. (After I had to give personal information regarding the health of my asthmatic child). I have received no call or update yet about anything and the house is more than unbearable. If you have a choice - stay FAR away from them. I'm surprised they have any amount of stars over just 1.

The technician arrived as scheduled per window hours. He was courteous and efficient. This was…read morethe second time we used your service for the fall checkup of our newly installed HVAC in June 2021. The unit installed has performed as expected. Our electrical bill has been reduced amazingly during summer and winter months due to efficiency rating of our new unit.

Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

Bad communication. Started very enthusiastically but was not able to set up a time for them…read more Someone who does not value customers time is not someone I want to make a major purchase from. I am not buying a heat pump only but establishing a long term relationship.

Excellent company with very reasonable prices and expert work done. Highly recommended…read more Gus Taci

Our Heating and Air Company went out of business so we were looking for a new one. The company that…read moretook over, Olympic, came out and claimed we needed a whole new HVAC system, which didn't seem correct. I saw the great reviews for Perdue and decided to call them for a second opinion. As we expected, are system was working great. Eric was very good. I was excited to have found our new Heating and Air Company and wanted to sign a service contract. They had a new software system, so they couldn't send it out yet. Over the next few months, I called and texted Eric's cell and the company line where I spoke to an operator. They either didn't respond or put me off. This happened 5 or 6 times. Sadly, I can't trust a company that won't return calls or send out a service contract. Back to looking for a new company. Too bad, because I liked their work.

When we were not even able to get through to our propane delivery company emergency (suburban),…read moreTaylor Gas was straightforward with an immediate response,set us up for a same-day emergency delivery, Leah Rea was on the Sunday went above and beyond to get us the help we needed!

My service was wonderful. Technician very professional and friendly. The fireplace looked wonderful…read moreafter its yearly maintenance. I recommend the Gold plan it is worth the money to me.