Jay did a great job replacing the screen on my Motorola phone. He is very knowledgeable and…read moreprofessional. I highly Recommend him.

My iPhone screen cracked on a Sunday right after a snow storm and the owner fixed my phone the same…read moreday. He went out of his way to open his shop to fix it. My phone came out perfect. Really great experience and service and such a nice guy!!

Stopped by Jimmy's to get a screen replaced. JImmy was very personable. Repairs were completed by…read moretime promised. Cost was very reasonable. Definite recommendation

From the owner: Jimmy's Cell Phone Repair specializes in mobile electronic repairs. We repair anything from cell…read morephones, tablets, and laptops to video games, drones, and more! If you have an issue with your device, come to Jimmy's for all your mobile repair needs!

Horrible employees. They lie to you about pricing and discounts, then they don't send you the Visa…read morecards for phones, and they just continue to lie through their teeth. Young kids working for commission just lie for a few bucks. Never go here, they're complete trash.

Horrible service!! Rude employees!! Employees standing around and the manager came out and helped…read morea woman that just walked in instead of assisting me while I've been waiting. Go to the store in Rockaway!! Much better service which I would have gone to instead of wasting my time at this store!!!

Went to this store location to make a change in service. The representative was not knowledgeable…read moreof their products or services. Tried to do their jedi-salesman tactics so I won't reduce my monthly equipment rental cost. They even tried having the manager explain it, but I stood my ground and forced their hand to make the change to my account. So if you are going into this store location, be aware they must be working on commission and will try to upcharge you at all costs. I wish my community had competition and not let Optimum be the sole company providing internet service.

Go out of business. Its the worst. They keep raising rates with no notification. Not going with…read morethere cell service cause not putting all my eggs in one basket.

I had an extremely negative experience with this company. This review is VERY long because I want…read moreto leave an honest, fair and accurate account. I'm really confused as to how my experience was this negative when they have great reviews. TL;DR The volume button on my phone was damaged during the screen replacement and the replacement screen was not set into my phone properly. They said they didn't have the expertise to repair the issue- until we left a negative Yelp review and they came to fix it. In the process of fixing the volume button, they broke the mute switch and the screen was still not attached securely. Their response was "I'm done with you guys you're taking up to much of our time" A full review including videos of some of the damage can be found on their Facebook page: https://www.facebook.com/caityjoy/posts/10221479092709855

I've been getting my phones fixed by him for Years Just sit in his car & watch how fast this man…read morefixed my phone i even went back upstairs and before i could even reach my bathroom He was Finished fixing my phone! He gave me like a screen protector he said it was included. 10/10 I keep calling this man to fix my phone

Despite Verizon responding to this review and "escalating" it in priority. I have not heard from…read moreanyone at Verizon other than customer service rep's trying to get me to bundle streaming g services with my phone plan.

I visited this Verizon store to upgrade my phone, but the customer service was completely…read morenonexistent. The gentleman immediately questioned why I had two phones, regardless of whether they were for work or personal use. This was irrelevant because I had come specifically to upgrade my phone. I hate to bring race into it but I'm a African American female that is highly educated. Furthermore, since I no longer share the same last name as my father, who is the account holder, my account was flagged as fraudulent. Despite this, there were no security questions or any attempts to verify my identity or assist me. Manager Joe was equally unhelpful. He informed me that my account had been flagged as fraudulent the day before, even though no order for a phone had been processed that day. When I contacted the fraud department, they confirmed that the account had not been flagged until today. Despite the fact that the fraud department cleared my name and approved the online order I had made, Manager Joe refused to give me the phone. This was despite the fact that my order clearly stated that my phone was ready. This Verizon location fails to provide the essential customer service that is expected. There is no professionalism or willingness to assist a loyal customer.

Store hours are 10am to 7pm. We went at 10am and waited until 10:30 am. Store was closed and…read moredoors were locked.

Saturday hours on-line? 10am-7pm. Hours on the door of the store?? 10am-7pm. Time arrived? 1:15 pm…read more Store's closed.

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

We upgraded our iPhones and were told we would get a $1100 credit for each phone upgrade. Then they…read moresaid no only $800 credit. I showed them the Verizon website and then it was $1100 credit which they then agreed we would get. They also don't tell you they charge $50/phone to "help you" transfer your phone data. Don't let them do it, it is very easy and all they did was follow instructions on the phone. I had no idea they charged $50/phone to do this - they don't tell you up front. Big scam! Then they changed the plans on 2 of our phones. First they said we can't keep our plans but then I had to call Verizon to have them switched back since we had a better plan. Make sure you get a detailed receipt for everything!!! The main guy running the show there is shady as hell! AVOID this Verizon store and go to Ledgewood store.

ABSOLUTE SCAMMERS! Attempting to get Fios home internet and was advised they need to get our credit…read morescores. Apparently, both my husband's and my score were "too low" which meant we needed to provide a $250 security deposit for the equipment. We immediately checked our scores which both fall in the excellent range. The only proof they offered was a screenshot of a computer screen on the salesman's phone (no identifiable information). Fortunately, we knew something was not right and left without completing the transaction. This is not an authorized Verizon company store. It is an authorized dealer which is different.

I had a great experience with Tarik and the Verizon store in Hackettstown. I needed a new phone,…read more but was reluctant to get one, but Tarik made it easy. He clearly knows phones and various deals that Verizon offers! He was genuinely helpful throughout the process. He did exactly what he said he would do and secured a great price for me. Highly recommend this store and Tarik's expertise!

Went it for a new phone. Didn't read the Yelp reviews first, wish I had. Sure enough, ended up…read morewith a "free" Ipad and other phone, which I now have to pay monthly fees for. But the worst part was that it took HOURS for our salesperson Tarek to help not only my husband and I, but another family of 4 that were switching to a family plan. Meanwhile, another lazy employee did not offer to help him once. The other family got take out and ate it in the store, that's how backed up Tarek was, but this lazy co-worker made himself scarce. Oh how I wish I had read reviews first. STAY AWAY.