The best service ever! He replaced my screen in minutes! I am so relieved because I came from…read more"Ubreakifixit" and was told after my phone was with them for half the day that it was "unrepairable"! Here at A to Z Wireless the technician knows what he is doing! To think I went in this store looking for a temporary phone thinking my phone can not be fixed anymore. Thank you for the awesome service!

Called to get a quote on a cracked screen repair for my Pixel and they said it would cost $180,…read morewhich is more than what they charge for a cracked iPad screen. HUH?? Then, even worse, my husband was also calling around to help me find a place to repair my phone and they quoted him $210 for the same thing. Shady business. I had a great experience with Ubreakifix and they were MUCH cheaper than A to Z.

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

My old phone had a bloating battery and looked like it was ready to explode. I took it in to the…read moreshop and the owner removed the battery in like 3 minutes at a very affordable price. He also took care of recycling the battery for me.

Leaving this review in hopes that prospective customers have a better understanding of the services…read moreoffered and what to expect when shopping at this location. First and foremost; Staples print and marketing IS NOT capable of offering immediate, full-service production. The production window for ALL orders is 5 business hours, with the option to pay an express fee of 20% for within the hour, which is the fastest turnaround they can provide. Photo printing under the size of 12x18in IS NOT offered. Staples is not a photo center. Orders via email are NOT offered. UPS services are limited as Staples is not a full affiliate; QR code drop offs and comcast/at&t drop offs are NOT able to be accepted by Staples and must be dropped solely at a UPS owned and operated location. Amazon returns are the lowest level of priority for the front end associate as they DO NOT generate ANY revenue for the store whatsoever. Other reviewers complaining about slow Amazon, here's your reason. Amazon does not pay staples, especially not on a per-return basis. Labor hours for staff are strictly regulated and cut increasingly each week, hence other reviews regarding lack of staffing. To be clear; the location is staffed. Corporate simply refuses to staff it fully. Each staff member here is tasked with doing the jobs of 4 people by themselves. They do their damndest, so everyone please bear this all in mind before deciding to lose your cool with a 23 year old retail worker.

Had originally stopped in for an Amazon return !! The young lady at the counter as very patient and…read morepolite (it was refreshing) once done myself and the kids shopped for school supplies (definitely the early bird ) when checking out we were helped by Ricardo (super helpful) he had me sign up for the staples program and download the app it was a whole experience haha he was also patient with the time it took !! All in all such a great experience

‼This the continuation of my previours first review :…read more FINAL WARNING Check your: * Receipts * Payment methods * Refund confirmations * Metro account details * Added services * Email addresses Do not rely on verbal explanations. Take screenshots and keep records of everything. If I had not insisted, documented, and escalated this issue, my money would never have been returned.

1 STAR - SERIOUS ISSUES WITH REFUNDS, CHARGES, ACCOUNT HANDLING, AND STAFF CONDUCT…read more Metro PCS - 5540 Monterey Hwy, San Jose, CA I am writing this review to document a very serious and concerning experience at this Metro PCS location. I am not posting this out of anger or revenge, but to warn other customers and to keep a public record of what occurred. REFUND ISSUE - $109 IMPROPERLY WITHHELD On December 22, I requested a refund of $109, which remained in "pending refund" status for approximately 10 days. I contacted PayPal multiple times, and they confirmed on two separate occasions that: * The refund was NEVER released by the merchant * After remaining "pending" for 10 days, the transaction was changed to "canceled" * This was not a delay, it was a merchant-canceled refund UNPROFESSIONAL, RUDE, AND INTIMIDATING STAFF I went to the store multiple times and was assisted by: * Mariana - Store Supervisor * Maria - Sales Associate * Fatima - Sales Associate All three displayed unprofessional, rude, and intimidating behavior, including: * Laughing during a serious refund dispute * Mocking behavior, staring, and dismissive attitudes * Repeatedly telling me to "wait" * Using the holidays as an excuse * Attempting to confuse the situation even while I showed clear PayPal proof that the refund was CANCELED At one point, supervisor Mariana admitted that sales associates often do not properly explain costs or so-called "promotions" from the beginning, and said she would speak with them. Despite this, Maria and Fatima continued behaving in a rude and mocking manner, even though the issue was not directly caused by them. REFUSAL TO PROVIDE OWNER INFORMATION Mariana stated she would speak with the store owner, but refused to provide the owner's contact information when I requested it. THREATS AND INTIMIDATION When I clearly stated that I would not remain silent until my refund was returned, supervisor Mariana threatened to sue me: * For recording part of the interaction * For a Facebook post I had made (which she admitted she had already seen) These threats occurred while I was requesting a legitimate refund and constitute intimidation, not customer service. METRO CORPORATE WITNESSED THE BEHAVIOR During this interaction, a Metro PCS customer service representative (611) was on the phone listening to the entire conversation. The representative: * Confirmed the call was being recorded * Clearly heard the supervisor's rude and intimidating behavior * Apologized * Stated that formal reports for store misconduct would be filed IRREGULAR CASH REFUND - NO RECEIPT Minutes after I left the store, the supervisor called me claiming there had been a "cash drawer error" and said my refund would be issued in cash. When I returned: * I was given cash only * No receipt * No confirmation * No written documentation * Supervisor Mariana handed the cash to the associate, who gave it to me * Mariana ignored me completely and offered no apology or explanation Issuing a cash refund without documentation--especially after canceling a refund in the system--is highly irregular and concerning. PAYMENT AND REPORTING DISCREPANCIES The Metro representative also informed me that their system reflected only a partial cash payment, despite the fact that I paid a much larger amount using my PayPal card. I have receipts and proof. This raises serious concerns about how payments and refunds are being recorded at this location. "FREE" ACCESSORIES QUIETLY CHARGED Another deceptive practice I experienced is that when staff say accessories are being "given for free," they are actually charged in a misleading way. In my case, accessories verbally presented as "free" were quietly charged by splitting the total into two separate receipts, making it less obvious that the items were not free. Unless customers carefully review every receipt line by line, these charges can easily go unnoticed. ACCOUNT CREATED WITHOUT MY AUTHORIZATION Another major red flag: When I installed the Metro app, I discovered that an account had already been created using an email address that was NOT mine. * I was never asked for my email * I did not request an account to be created * I have screenshots proving this * I immediately changed the email to my own After sharing this experience in a local moms' group, other customers reported similar issues, including: * Accounts created or modified without consent * Services added without authorization * Extra charges appearing unexpectedly This suggests a pattern of improper account handling, not an isolated incident. EVIDENCE AND DOCUMENTATION Everything stated above is supported Due that yelp only allow certaing amount of word in the reviews box, I wiill Continue in my next review after this.

I was a T-Mobile customer for over ten years. Went in to see what kind of deal they could give on…read moresome new phones and all they did was try to sell me a bunch of BS. We left and went to Verizon and got four new iPhone 17's and a cheaper monthly bill. Glad I checked. T mobile needs to learn how to keep their customers.

The customer service was great and fairly quick but parking is terrible. We arrived just before…read morethey opened @ 10 am on a Monday and there was absolutely no available parking directly near the entrance! We had to park on the opposite side of the building. I'm 100% sure the customers from the breakfast restaurant are parking in front of the T-Mobile store. There were only 2 customers besides us inside the store. Those spots should be designated for T-Mobile customers only!

I was skeptical about handing my phone over to a stranger in a parking lot, but I got it back on…read moretime, fixed and with a free screen protector. Would use again.

Jason responded quickly and took care of a screen replacement at a great price. Highly recommend!read more

I returned my old internet router, and it was quick and easy. It took under five minutes to make…read morethe return and the customer service was great too! Super friendly staff.

It's not possible to give a zero star but this store deserves it. He gave me the router and modem…read more When I asked for the other equipment he said he doesn't have it. When I asked him where I can get it he said he didn't know. When I asked him how should I find out he didn't know. Talk about unhelpful He said his name is "B". How do you hire people like that comcast/xfinity? When I get home I'm canceling my order. I'd rather have slower speeds than deal with these people

My Cellular Plus is my number one choice for computer and phone repairs. Recently I dropped my…read moreSamsung Galaxy phone and broke the glass. The owner did a good job as usual in replacing the glass. His workmanship and skill is superior. Previously he did good work on restoring my laptop to good performance. The price is reasonable because the owner (and you indirectly) don't have to pay the high store rents that shops in the mall charge their tenants.

My iphone 14 Plus's screen got green screen because I took the phone to sauna . Since Mr. Tung…read morereplaced my screen with 1/2 price from Apple's price, I took my phone to My Cellular Plus. My screen works now. Mr. Tung is a an honest and I trust Mr. Tung with my phone. Thank you.