Emmanuel and Victor helped me when my phone took a shit and AT&T on blossom hill couldn't do nothing for me , they got me covered with insurance ! And got me my phone that same day ! Thank you guys and will never go to another AT&T again these guys need a raise ! read more

I went to deliver my iPhone 16 Plus to exchange it for the 17 Pro Max, in the end the store never delivered my old cell phone and now I have to pay the rest of the cell phone and now I have the debt and they with the cell phone. AT&T is robbing us. read more

Came in to AT&T to get internet service for my house. Was helped out by Arthur, very helpful and patient with all customers. I will definitely will come back for more services. read more

scammers! Told me they would refund my money after not being able to fix my phone for having no service for 2 weeks! Frauds! Still no refund after 3 weeks. Wasted my time all because you want me to spend more money. Keep your money! Disgusting read more

Why is it 5:00 pm on a Monday and the store is closed with no notice or anything literally just the door is locked and so many people have came and tried to open it. Like what's going on? Terrible waste of time! read more

Stop by and see Sergio and Laiza who go the extra mile to provide a seamless delightful experience. Sergio was incredibly helpful to assist with a phone purchase for my senior mother and also upgraded our plans to save $$$. If you mention this review you get extra smiles and special deals read more

AT&T Store - Sergio goes the extra mile plus following covid guidelines! - Mobile Phones Near Me - San Jose, California

The worker that worked the evening of 12/2/2024 is extremely rude, lazy, dismissive and unhelpful. He doesn't answer the phone, takes 2hr breaks and locks the doors. Then when he does work he's not even present read more

So I came into the AT&T store on Cottle Rd to upgrade my phone around 3ish in the afternoon yesterday. I had to sit in the store for almost 2 hours while my old phone did a software update, just right when I was about done and gave the old phone back I believe his name was David there was another guy that worked there I think his name was Daniel or Danny can't remember kept asking me every 10min if everything was ok and just when i was about done on restoring everything on my new phone and about to leave he asked me what's my phone number and my Instagram and also was asking he wanted to go out and have a drink sometime. I said NO THANKS and I thought that was unprofessional to the point where it made me feel uncomfortable and not wanting to come back. read more

Arthur helped me right when they opened yesterday, got an Apple Watch and he let me know that I have AT&T Fiber in my area for a really good deal, about half of what I pay for Xfinity with a promotion. Dude was very helpful and not a pushy salesman, seemed like he just wanted to let me know about it. Would definitely recommend this place if you need service. Seems like every AT&T store is understaffed so wait time may be a little frustrating read more

Stopped by at 4pm on a Thursday and store is locked with no one inside. Text message said phone was ready for pickup and window say ithey're open until 8:00pm. read more

Do yourself a favor and never go to this store. My sister went to switch service from Verizon to AT&T and went to this store. They never offered the promo they had of getting a new phone with the new line. The next day she noticed that she wasn't receiving SMS text messages. She called tech support they said they would fix it and give her a call back. Never got a call back. We went back to this store and talked to Arthur. Walked in and the guy just sat there. Didn't even stand up to greet us and just leaned back in his chair. I explained to him our situation- with the SMS and no new phone offer and he just said oh well you will have to go to corporate office. We don't make money on the new phone promos so we don't offer it. Then someone I assume is from another one of their stores came by and she seemed a little more helpful and I gave them the opportunity to redeem themselves and AT&T to see if they could resolve the issue. She then said we can research this and call you once we do. I asked for when we should receive a callback, she said end of day. Never got a call. Nothing was resolved. We went to the corporate AT&T store and the excuse was given that the SMS text was a tech fix. I told them that it should have been fixed same day then. In the end we brought the line back to Verizon who offered a new phone without us asking and we will never do anything with AT&T ever again. read more

Be careful, either AT&T or this location in particular is running a scam I walked in one day to ask for an upgrade, and a woman who was there before me who came in to turn in her phone as part of a trade in offer was told at the last second that the value of her phone did not qualify her for the deal she was given. She was told one thing in person, made her deal, and then when it came time to turn in her phone, they start singing another tune. The woman was livid, and I was sitting there thinking she was going all Karen for no reason..... Until it happened to me a week later My iPhone 8 was due for an upgrade, and the app tells me what phones I can upgrade to. I walk in to complete the upgrade and tell them that the 13 mini qualifies for free with a trade in. They look at my phone and analyze it and tell me that the condition of the phone qualifies me for half the price of the 13 mini instead of full price. Fine, whatever. We complete the deal, I buy my phone, everything is fine. We start the data transfer on the new phone and after technical difficulties they tell me I can do it at home and return the phone the next day. Fine, so I come back the next day to turn in the phone, and low and behold, after entering some info on their computer, the phone suddenly doesn't qualify for the discount I was told yesterday, even though the deal had already been completed. And there's nothing that can be done to override it, and the manager isn't on-site. Why didn't they run this same analysis they're doing now yesterday before I paid for the new phone? You mean to tell me that this store could make the same mistake twice in the same week? I can't believe I was getting scammed. Needless to say I walked out of there, and I'm now dealing with AT&T customer support instead. read more

Went in to see about trading in my 13 Pro Max for a S23 Ultra. The customer service rep couldn't unlock or go in the back and get a phone so I could see how it felt. I do not like cheap feeling products so I wanted to do my own review. She made no effort to accommodate me and missed out in a sale. A customer wants to know you'll at least TRY to make an effort. read more

New phone buyer - BEWARE! I bought 2 new phone here in 2021. Both through the trade in program. I never paid attention to my ATT bill as we have a family plan and there are 5 of us. But today, I just noticed that both of the phone that I bought through the AT&T cottle road store has AT&T next up $5/mo charges. I never asked nor authorized this. Additionally, one of the phone has ATT security Insurance and protection ($8 and $6/mo) and also has 500GB cloud for $5/mo. I NEVER authorize any of these. My advise to people - check your bill if you are buying your phone from this location. The sales people doesn't seem to be honest. Shame on you! read more

The gentleman working the night shift on Friday night was an amazing help. I cracked my phone and couldn't get the SIM card out so he replicated one for me and suggested about buying a phone at target. Saved me a few hundred dollars. Awesome customer service read more

Stopped in to eat get the brand new iPhone and thought I was going to have to come back another time but my guy Sergio took really good care of me and found a solution, they definitely go above and beyond here to make sure that you get a great product as well as great service. Had a very great experience in this day and doesn't wanna be going to any other AT&T stores. Sergio also speaks espanol so don't be shy, felt like I was hanging out with an old friend. He made sure I got all the best deals and discounts possible, Thank you AT&T & Sergio! read more

AT&T Store - Mobile Phones Near Me - San Jose, California

Zero stars. Someone bought 2 phones under my account and I don't even live in the same town! I tried reaching out 6 times and each time I was on hold for over 20 minutes then transferred to a customer service center overseas. They obviously do not check that they are scanning the correct IDs. They are committing FRAUD there. Sales Rep was Arthur G on the email receipt. read more

I wish this place had better customer service but sadly they don't. Don't expect to get greeted or even get your plan explained to you. You can tell these workers hate their jobs. Only ok one was the young gentleman(wish I knew his name) but from now on, I'll be going to the location on blossom hill. -unhappy new customer read more

Came in yesterday 7/10/19 with my mom around 1pm. The store was empty when we walked in, the girl working at the tine did get up right away, but it just went down hill from there. She did not know what offers they had, I asked for what services they had for the elderly, what programs they had. She got on her iPad and said she had to loom it up. No eye color tact, no information. Told her I needed the service written down, so my mother could look at it and make a choice, we had already been to TMobile and had excellent service. I have all of my services though ATT and wanted to know what options where there for my mother. The lack of customer service was beyond disappointing, I actually left mad. To tell me she doesn't know what discount services they have that I would have to go to a corporate office to find out when I am In Your store, was just not good service. The manager was out to a very long lunch, but an inexperienced employee should never be left alone. Had to go back to TMobile who provided my mother and myself with great customer service. Sucks too, because I been a ATT member for years and the experience left me very disappointed. read more

Went into this location to get my mom set up with a new line. We are 30 year AT&T customers with five lines and were given misinformation at this store which cost us money we weren't prepared to spend. Jesse was nice enough but gave us incorrect information regarding the monthly charge. He also told us he would waive the activation fee which did not happen. Now we are on the phone when AT&T customer service trying to resolve this situation. It should also be noted that Jesse took over our interaction and switched customers with his colleague since he was frustrating his current customers and his colleague had to step in. We are new to the neighbor and disappointed in this experience. We can walk to this location but will drive back to Santa Clara when we need assistance instead. read more

Worst customer service ever. I have been a loyal AT&T customer for 6 years now. I bought a pre-paid and the guy didn't even mentioned it wouldn't work on a 3G phone. I went to 6 different store to understand why it didn't work untill I finally got an answer. I asked for refund both from stores and calling AT&T, everyone said I had to go back from where I bought the sim card. I went back here only to hear that there is nothingthey can do for pre-paid. I am switching all my other AT&T plans to other providers read more

They are frauds! Went in the store for an upgrade. I paid all the fees and gave them my old phone. They gave me what I thought was a new phone but turns out to be a refurbished phone with non-Apple parts. I had problems with the camera and they said it was Apples problem. Went to Apple and they said the phone was refurbished and unauthorized parts had been installed. Went back to Att and they said they could do anything because it was past the two week return policy. Total liars and frauds. I'll never do business with them again!!!! read more

Vanessa and Sergio were stellar! After my mom had a horrible experience at the Capitol Expressway location I brought her here. They took care of us quickly with no hassle. We have a new location we will be frequenting! read more

I went to this AT&T store to cancel the cell phone line. I'd like to give 5 stars ***** for Jessica Ortiz. She is so nice and is very helpful. She spent a lot of time helping me. read more

A huge thank you to Adrian who helped me transition phones. I tried to transition my number and phone information over at home, but it was clear that I was not as tech-savvy as I thought I was. Adrian was patient with me, explained the process, and made sure that I was good to go when I left the store. read more

Horrible consumer service, I won't go there again. They said they would add paperless and automatic payment discounts to my plan and they never did. This means that I am paying more money on my plan then I should be. read more

I've gone to many AT&T stores over the ten+ years of service I've had with them. Some have been good, most poor but when I scrambled into this store after my phone was stolen I was at the mercy of whatever service I'd get. Jess was calm and walked me step by step. Answered all my questions, even the crazy ones. Took the time to help make sure I crossed my T's and dotted the I's. He even was helpful and went out of his way when my 3month old started crying. I can't say it enough, thank you Jess for your patience and help. I left the store smiling despite a horrible day. This is what customer service is about. Thank you. read more

I came here today even though I saw all the negative reviews. I was helped by Adrian. He was professional and knowledgable. Great customer service. Even though I wasn't able to get a phone today, I was still pleased. I will definitely come back. This is why I give this place a 5 star. Thanks again adrien! read more

These guys do nothing care about the AT&T brand or about customer service. We ordered two phones and they charged for the tax, $235. Having waited over a month for the phones, AT&T cancels the order, no explanation. We inquired about the refund for the tax, at which the store had no idea how to help. After many store visits and phone calls, lots of false information later, we still cannot get a refund 2 months later!! Their explanation... they don't know how to help. AT&T said the store has to process the refund, but the store said they couldn't help, to talk to the district manager who has eluded us on every visit, has not responded to our email or return our call. AT&T should be embarrassed, and the store should be recognized for their extremely poor business practice. FYI, Bryan is the elusive district manager. read more

I just called this location to ask a question about their services before driving over. The phone picked up, but no one was there. I could hear the background voices at the store. It appears someone picked up the phone and then laid it down on the counter and continued with that they were doing. Didn't say hello or please hold. Nothing. Interesting way to handle a long time customer. So, I hung up. Then I called back and it went to a recording. Thanks for nothing. read more

The costumer service provided by Vanessa and Sergio was completely professional, they were friendly and very helpful. I recommend going to the Cottle location if anyone need help with their account. read more

Sergio was the best he made sure me an my daughter were well taken care of he made us feel very comfortable showed us good deals took his time an got us out In a timely matter best customer service ever way to go read more

Found out I was overdue for an upgrade last week so I went into the closest AT&T store to hopefully have the best day ever and get a brand new iPhone 11 Pro. However, this was very much not the case. I came in and the manager was really nice and seemed helpful and honest but, he tried selling me a new plan. This was fine, we hit a roadblock that made this all difficult but him simply advertising was no big deal. Because of said roadblock, I had to wait until payments got cleared up but changed my mind about the new plan and just focused on getting that fresh phone. I come in and am helped by a lady. Notice how i left out greeted? Yeah, came into this store four times during this process and she didn't greet me in the slightest. We're almost to the finish line aaaand nope. System glitch, allegedly. I come in the very next day after the location on Blossom Hill tells me I need to go back to this location. We order the "phone," I walk out ready to take on the world as I really thought the 5th time was a charm. Again, not the case. I get an email later that day of my shipping confirmation. Brace yourselves. "iPad Pro 11-inch" .......IPAD PRO. 11 INCH. Biggest prank of my life. I drive over as soon as I can and am just sitting there for an hour while the same lady is calling everyone I could've called from the comfort of my own bed, right. She tells me I just need to take the package to the corporate location, cough cough Blossom Hill, and from there I can return as well as order the new phone. Went there today and none of that information was correct. Basically, the staff is just completely lacking customer service and information about their own services. Also, only the Apple products are available to sample...kinda weird and pointless. read more

Warning! I left my Goverment issued CA drivers license in this store on Friday. Bryan the manager called to let me know he had my ID safely put away in the back until I could come in and get it. Saturday morning I called the store to say I was coming in to get my ID when they tell me they destroyed it Friday night when I did not come in. Are you kidding me! He said it is company policy to shred customer's IDs if they are not picked up at the end of the day. He could have warned me. No apology. Not even 24 hours! By the way I called corporate and there is no such policy. The employees lie and cover for each other. Who knows what they did with my ID. Not to mention Bryan would not provide his last name or store info. And to top it all off he had the nerve to offer me a discount on accessories for destroying my property. I would be very careful with your documents in this store. Read the other reviews. Shady!! read more

Took my dead Iphone there(phone fell in toilet and spent a few hours under water), and asked the person in charge if he could help me remove the sim card and put it in another older Iphone to check if sim card still worked. He removed the sim card and tried it by removing a card from one of their sample phones, and plugging my sim card into it, and it worked, so he put the sim card on my older phone, and told me to go home and charge the phone and it should be ok. I charged the phone and it works!!! Thank you Jacob..? Jason..? sorry forgot your exact name. Thank you for taking the time to help me with my Iphone. Great job! read more

I stopped by this location because my phone needed service. AJ and Jacob were awesome and very helpful. While waiting for my phone I decided to do some work and prepare my packages to be shipped. AJ and Jacob provided me with some tape, and that's what I'd call is beyond any customer expectations. read more

Very seamless visit to AT&T! My sister has had her Samsung Galaxy S5 for nearly three years now, and was looking to trade up or upgrade to a newer model. We came around the late afternoon, after running a few errands in the area, and there was just a small group before us finishing up. We were greeted by a specialist who asked us a few security questions and linked up our account. So easy! There's an AT&T nearby my house, and there is almost always a wait-list. Whether it's on a weekend, or weekday, it's always packed and it's harder to get anyone's attention! For this location being in a lively shopping center, I'd assume the traffic in this store would be comparable to my home, but it was a comfortable experience! We had many questions since we just learned there aren't any 'upgrades' but the 'next plan'. Our specialist was attentive and was very helpful with everything. She ended up choosing the new S8 , which wouldn't be available until the 21st. One thing I was curious about was picking up in store or delivery, and we discussed the options and compared the two phones, as well as what would come in the bundle. Within a matter of 20 minutes with completing the preorder, we were able to leave with everything settled and signed! It was perfect. read more

All I can say is that if you need any assistance with you device or plan this is the place to go. My family and I came in today and I was fortunate to have Bryan R. help us out. He was very informative and helpful. He knew exactly what he was doing and we were in and out in no time. Thank you Bryan for the awesome customer service. read more

This store was a great find. The manager of this store, Colleen, took as much time as I needed to explain all of my options and to help me learn how to use the phone that I purchased. The staff was very patient and friendly and gave me confidence in using my new phone. The integrity behind customer service was great and I would definitely recommend this store to anyone looking for Apple products. read more

Customer service here sucks. They had one person working. The guy was helping someone and told me that he wouldn't have time to help me before he closed. Wtf. I just needed a SIM card. This place sucks. read more