The manager refused to tell me any inventory over the phone. I show up to the store and he sees me…read morewaiting and sits for a whole hour on his lunch break and is rude the whole time

Try to avoid this store. It is worth the drive to Canandaigua or even Rochester. We went in knowing…read moreexactly what phone and plan we wanted and, even though we were the only customers there for the entire time, it took them 2 1/2 hrs to set up the account. When we went back later to modify our plan there were 3 people working, a couple of customers and after waiting 1/2 hr we left. The last time we went we were finally waited on after 20 minutes and the young woman did not know anything about our plan, and faced with her ignorance, refused to help us, telling us to call the 1-800 number. At the beginning of the conversation I had said "I bought my phone here in January" and before we left she accused me of lying, saying I couldn't have bought my phone there in January since they only opened in February. It is true they changed buildings but it is the only AT&T store in Geneva and the staff is the same (unfortunately) so by "here" I meant "at the AT&T store in Geneva."

Recently we had rent a center in Geneva hold a laptop for us because we couldn't make the payment…read morethey were supposed to hold it for two weeks we only had $156.00 left to pay on in the store manager Chuck sold it out from under us. This Geneva Rent a center is a rip off I would NOT recommend it to anyone at all. Go somewhere else like Waterloo or Ithaca stay away from the Geneva Store and Chuck.

Went to purchase a phone to add to our plan and was there for 2 hours. The young lady Daysia was…read morevery helpful but ran into some issues. There were 3 other staff and 2 were not doing anything. Daysia asked her manager Sal Arnone for assistance and he was useless. She called Customer help line and the first person said she could not be helped she hung up and dialed again and the rep. was on the phone with her for an hour. All in all she ended up doing it on her tablet and was it was finally done. In the middle of all this Sal walked out never stopping to ask if she had solved the issue, how she was making out or anything. The other employees never offered, they were more interested in the NEW APPLE phone coming out.' Very "poor customer service" experience. Karen in Geneva NY

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Matt was great. I was in town for work and my laptop wouldn't turn on. I called Matt and he was…read moreable to troubleshoot and fix the problem for me within the hour.

When you first walk into PC & Wireless you immediately get a sense that you are in good hands with…read moreMatt. He is a good listener and a problem solver who seems to make it his mission to make you happy. He really cares about helping you out. I was very impressed with his quick solution for the major computer problem I brought into the shop. During that interaction I mentioned another nagging issue that needed attention and he offered to solve that for me remotely. A few days later Matt remoted into my PC at home and in a short time solved, my second issue -- a problem that had bothered me for years. He is efficient, professionally knowledgeable and personally likeable. He has become my "go to" person whenever I need serious technology help or just a few questions answered.