Everything needs to improve!! ALASKANS pay tooo damn much $$$$ to have to put up with this level of…read moreLOUSY customer service!!! 45 minute wait to do anything!! 3 people working 10 people in line 4 people on list for appointments!! This is UNACCEPTBLE!!! It appears ATT cares more about shipping customer service to 3rd world countries and taking AMERICANS $$ then take care of them!! Al the while leaving them wishing they had never met ATT!!! AT&T SUCKSSSSSS 1 star only because Yelp makes me!

I'm so beyond annoyed and frustrated with AT&T right and their horrible, unknowledgeable answering…read moreof simple questions on my account that they flat refused to answer, and nobody knows what they are talking about and their service absolutely is getting worse and their rates are going up. I am over AT&T!! Pretty sad since I've been a loyal customer for almost 30 years!!

Upgraded wife's phone and had trouble moving data from old phone…read more Patrick (?) helped get the data transferred and showed us some tricks. He had a Carhartt beanie on if his name wasn't Patrick.

I was looking for a Hotspot Plan and a Device that I could use at home and take with me when I…read moretravel. I went to the Cricket store, Sabrina set up my device and activated my 100gb Prepaid Plan. I did not have to talk to someone named Ralph in New Delhi I did not have to text back and forth with some Bot. I walked in the store and walked out 15 min later and everything worked. I most highly recommend the Cricket Wireless store in Wasilla, Alaska

Just bought the new iphone and figured I'd go with a nice screen protector. I spent over $50 for a…read morepretty basic one, and then they ended up putting the wrong screen protector on which effected the camera. The next day I decided I would go in and try and get it taken care of, to which there was nobody at the front. I tried to call out quite a few times over the music, to no luck. Called and watched the phone rang twice, and still no luck. Not impressed

From the owner: ZAGG Wasilla is a leading retailer of the best tech accessories and mobile solutions in Wasilla,…read moreAK. We aim to help our customers extend the life of their electronics through screen protection, cases, power banks, keyboards, speakers and headphones. Broken InvisibleShield? Why wait for your claim to be processed through the mail when you can visit your local ZAGG store? As an Authorized Warranty Center for damaged InvisibleShield screen protectors, ZAGG Wasilla can process your claim and replace your broken screen protector on the same day. Whether you're in need of industry-leading screen protection for your device or require InvisibleShield warranty replacement, ZAGG Wasilla is here to help. Visit us in Wasilla, AK today for all of your screen protector and warranty needs, or to browse our industry-leading tech accessories.

As a rule, I don't do reviews, However, I have had multiple very good experiences with this…read morebusiness - With the recent / current power outages, 12-8-2025, it is not a good time to loose my cell phone contacts and communications, and after my phone died without provocation other than the 60-80 mile an hour winds and single digit temperatures, my cell phone died- the black screen of death. I found AK Cell repair open- working in a cold office - after only recently getting power back to there shop as much of the valley is still without electrical power. I walked in with a dead phone- and out with one that was alive and functioning. They offer practical, price conscious solutions and options other then "you need a new phone" which is often the big box store solution. Prior to going over there in the windstorm I called to see if they would even be open at a time when many businesses are closed due to the weather. Their reply, "We will be here, as long as the power stays on." With out reservation I reccomend them to care for your phone which may have sustained trauma and may be on lifesupport at a time when you don't need an expensive new phone to pay for becuase your are trying to figure out how to pay for the repair to your roof that is flying down the street, or how to pay to get your pipes thawed out. Dr. H Palmer AK

wife's i8 phone got wet, did the rice trick BUT then the charger cable wouldn't connect easily…read more. didn't force.. used magnify glass & bright light looking for rice ( we didn't see anything) first guys we called - talked to Ethan .. i briefed him on the events .. said to come on down .. we're north in Houston.. he found some tiny pieces of rice we didn't see .. he removed them .. system test right there at counter !! good to go !! His personal attention coupled with great business ethics was OUTSTANDING!! our go to business up here in Alaska !! thank you again Ethan !!

I was on my way to the GCI store in Wasilla fuming over their bad customer service when I met a GCI…read moretech coming out of the Holiday. I told him "I just filed a bad review for you guys." He asked me about and when I laid out the details he told me he was the Sr Service Tech and I should go into the store and ask for Jenn and tell her that Ronnie sent me. I did just that and Jenn spent a good 30 minutes getting my friends account in order and scheduling a Tech to visit him on Saturday.

I recently moved to Palmer and was told by my realtor that either GCI or MTA would work at my new…read morehome. I considered both GCI and MTA's websites and decided to go with GCI. I called the number on the GCI website (long wait) and spoke to someone who checked my address and told me the modem would work at my place. I immediately go into the store, wait 15 minutes to speak to someone, and get my modem. I paid $74.99 upfront and was assured I could get the internet up and running that same day. I go home, plug it in, nothing happens. I call the GCI customer service number (long wait again) and they assure me GCI will work at my address, I just have to wait for a service technician to come and set it up. No one was available that day. At this point, I'm getting anxious. I use the internet for work and every day without it is a day I miss getting paid. Someone finally comes in the next day at around 10:30 AM and tells me no way GCI would work at my home. Confusing since I'd been assured by three different people that it would work. I immediately go to return the router. Refund has to take 5-7 days to process. Poor service. Company run by idiots.

John Carter in the Palmer, Alaska store was very helpful and knowledgeable. He greeted me with a…read moresmile and took care of my problem quickly. Great attitude as well!

This is NOT a company ATT store. It is a private retailer masquerading as an ATT store…read more A word to the wise....DO NOT go to the ATT store in Palmer. It is NOT an actual ATT store. It is a private company representing itself as an ATT store. This place engages in deceptive sales practices regarding phone prices, including adding phone insurance fees without customer knowledge. BUYER BEWARE. Do yourself a favor and give your business to the Wasilla ATT store. It is an actual ATT company store. You'll be glad you did.

Do not buy a battery with a four year warranty. They will not honor it and find every excuse why…read morethey won't.

Huge Thank-you to Morris at the Wasilla location!!! As frazzled as I was, he was patient and…read morecourteous & once I purchased a new battery, he installed it on the spot! He tested the alternator to ensure that was operation as it should. Definitely recommend going there! They were all nice & helped me get home!

Needed new upgrade iPhone and I got a new IPad for free, had great Service n they had all the…read moreequipment for phone but not for iPad....

Nobody is answering the phone and is refusing to yell you out when you walk in. Lazy bunchread more